They overbilled me by $1233 and I paid it because I didn't pay attention to the invoice that was emailed. I've tried several times to contact them to get a refund but no one answers the phone or emails. read more

Mr. Howard Lester of LaGrange, GA, started a project, but did not complete it. His team did great work laying the vinyl floors, but apparently they ordered the wrong molding. This project was started in early November 2020 and is still in complete. I have contacted Mr. Lester in person, via texts, and via email, and Mr. Lester has made appointments with me and never following through, ultimately costly me leave time at work. My wife, a disabled Army veteran, has fallen multiple times over their shady molding job, worsening her knee injury. I just want Mr Lester to have the same energy to finish my project correctly that he did when he wanted me to pay him initially. If he completes the project properly I will no longer have any ill will towards his business. This flooring project was supposed to be the highlight of our 2020, as we had saved and budgeted awhile for it. Mr Lester has recently decided not to answer any texts, phone calls, or emails from me. read more

Flooring Mill Store - Wrong molding and never tried to fix it - Flooring Near Me - LaGrange, Georgia

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I picked this place because I wanted the small business owner and not subcontract for the labor. The customer service after you but is awful took 4 days to just put in carpet upstairs and the two guys only worked three to four hours they would come at noon and leave before 4. They did not clean up or even own a vacuum. When I would call they were rude. Home depot cheaper and more professional. read more

If I could give this 'business' 0 stars, I would. Howard Lester, the owner, and worst salesman and business owner I have ever met, would be someone I would not even refer my worst enemy to. Every bit of our experience with him has been a nightmare except for the day we paid him with a cashier's check for our flooring and the day I put cash in his installers hand for labor. The installer even told me that usually they don't get paid for labor until after install but that Howard was INSISTENT that the cash was in hand before he could even drop a box of flooring off at my house to 'acclimate'. Why would you ask for a bill paid completely in full with a cashiers check for my flooring/supplies and tell your installer not to even give me my flooring until labor was paid too??? Howard assured me our flooring was commercial grade and his installer insisted that he himself guaranteed a 1-year warranty on the labor... NOT HARDLY. The carpet is a piece of junk, cheapest quality I have EVER seen and the 'commercial grade' laminate is a JOKE. This flooring is right at 1 year old and we are ready to remove it and have new flooring put in. It has buckled and peeled up and chipped off in more places to count. They will not come out to fix it! We paid in full for our flooring and for them to remove our old flooring, we were nice and took all of the old carpet and padding out since it was so dusty. We had a strip of hardwood in a small foyer that we were also going to remove and add in a new subfloor we bought, but the installer said we had already paid for removal and to let him do that job. He and his help cut CHUNKS out of my custom wood trim throughout my home. The flooring buckled a few weeks after install and when I contacted Howard, the 'owner', with photos of the damage and concern, he said that my trim was water-damaged in some areas and 'too dry' in the others and that was a part of install. WHAT A JOKE! Then he sent me a $1000+ bill for the removal of the hardwood, subfloor I BOUGHT AT LOWE'S, and for the quarter-round that was installed to even make this pile of crap look decent. His installer even told me that was a joke, not to pay that and only contact him and not Howard because of all of the complaints he had gotten, and that I had paid for a finished product and without the quarter-round, it was nowhere NEAR a finished product. There were 1.5-2" gaps from the edge of the flooring to my baseboard. A completely hack job. Then came time for carpet install, and Howard told his two very large carpet guys not to leave my house until that $1000 bill was paid for. I am a small female and he told two grown men not to leave my home I own until I gave them more $$$ for a job that was paid in full before the first box of flooring was even dropped off. How sick!!! What a joke for a business. I showed the men where I paid him in full and moved some of the quarter-round the installer forgot to nail down and showed them the gap without it and that was NOT what I paid for, as well as the chunks out of my trim. The guys told me that was not from normal damaged trim, that the installer had cut into my trim with a razor blade. They also said their boss needed to forget that $1000 BS invoice, because the trim damage alone was worth more than that, not to mention the crappy laminate issues. The installer came out one afternoon to 'fix it' and did nothing but put stain on the raw chunks in my trim to camouflage the damage. He said he would be back the next week to take some up and fix the flooring and never answered another call or text since. My husband has contacted Howard and he says they won't fix anything until that $1000 is paid. Guess a lawyer can do more than some emails. Take my advice and the MANY other negative reviews and STAY AWAY FROM HOWARD LESTER AND FLOORING AMERICA MILLSTORE - LAGRANGE, GA!!!!! read more

I would not recommend this flooring store to anyone. We had VCT installed in our facility by this company. After about a month the tile started separating, leaving gaps between the tiles. The hallway has something under the tiles and has bumps the entire length of the hallway. It appears the installers didn't clean the floor before putting the tile down. After calling to complain, the owner came out to look it over. He said he would have someone repair it. We have never heard a word since. It has been since Thanksgiving of 2018. We have called and emailed the floor store but have received no response. Our calls go straight to voice mail and no one ever returns our calls. This company has zero customer support if there is a problem. Don't waste your money here. We will never use this company again. I don't see how this store is still in business. I also wish I could give them zero stars. read more