FloorDetective vs FlooringDetective
After paying $870 to Flooring Detective and waited more than a month after the inspection without a report, I decided to hire another inspector from FloorDetective and received a complete report two days after the inspection for $350.
Initially, Flooring Detective invoiced me $680 for the inspection and a written report. Three days after the payment, the inspection was performed. More than two weeks after the inspection with no report received, I called Flooring Detective. I was asked to have a 15 minutes google meet with the inspector to "explain" the status and was demanded for an upgrade of the service to include an outside lab test. After the call, I was billed for Dimensional Stability Test $40, Handling Fee includes shipping $40, and
Explanation of the test results $110, a total of $190. Three days after I paid $190, I received another bill for the additional "Actual Shipping from California to Georgia $229.87". I was told the higher shipping cost was due to the size and weight of the package which is 50lb. Although each plank weight 9.5 lbs and inspector only took two. Called and emailed serval times to the store for the $680 report but was told there will be no report until $229.87 is paid. On Thursday 10/12 4:43pm, I received an email from Flooring Detective stating they contacted the lab and was told "it will be a few weeks before we get your test results back and they are very busy." That's when we decided to give up on them and find another inspector from Floor Detective. Although Flooring Detective has decided to send the final report with the lab test result on Monday 10/16 and waive the invoice, it was too late. Also, no explanation of the test results were given. read more