Our experience was exceptional, from an initial wood floor repair to a new wood floor installation…read morein another room. We thoroughly enjoyed meeting and working with Roy and his scheduling and installation team. Everyone was kind, knowledgeable, communicative, and timely.

We have purchased carpet from Complete Flooring on three separate occasions. The second carpet we…read morepurchased we noticed the steps were loose and needed stretched. When they installed the third carpet which was over a year after the carpet was installed we asked the installer to look at it and fix it. He addressed the steps during that installed. In December we called as the steps were wrinkled again and the top landing area and asked if someone could come out and fix it so it doesn't ruin the backing on the carpet. The person at the store said they would send someone out to check it out and it was Roy. This was mid December 2023. He said he would get back to us in a week and said that the carpet was installed 2 1/2yrs ago and they only have a 2 year warranty but he would see what he could do. We followed up several times and they said we are working on it and will get back to you with a proposal?!? Finally after another call in the morning on January 20th (1 month later!) Roy was busy with a customer and called back in the afternoon with a proposal for $600 that included $100 discount to re-stretch the carpet. I can not figure out how carpet would need to be re-stretched multiple times which tells me it was not stretched well enough when it was installed. We have more carpet & flooring to purchase and I am sorry but this is very petty to charge to address what we feel is an installation issue. There are too many flooring companies out there and we will NOT be returning with our business.

This past Friday I had my carpets and upholstery cleaned by Best Kept Secret…read more *they responded quickly to my quote request *were able to a schedule the work within a few days *arrived on time *charged a fair /reasonable rate Kim and John worked so hard for over three hours. My carpet and furniture was pretty dirty. I couldn't be happier and will most definitely use them again. This is a locally owned family run business !

We had our bedroom wall to wall carpets cleaned and were very pleased. The staff was, timely,…read morethorough, respectful of our property and the carpets looked great after they dried. The cost was very reasonable as well. I would definitely recommend.

All Pro Carpet & Uhholstery Cleaning -- Jeff -- cleaned our 57" loveseat. The cleaning was…read morerequired due to normal usage over the years. The upholstery now has a clean shine to it. The obvious grime is gone. Watching Jeff manipulate the loveseat was interesting. His years of doing this showed he knows his job. He was 100% clean in his work in our house. The loveseat looks so much better. Wish we would have done the work earlier

Service with a smile, Jeff did an amazing job! We will be using his services again. Highly…read morerecommend.

We've been trying to finish the updates on our home to put it on the market. Betsy was quick to…read morerespond to set up a quote. She was early (which is rare) and brought carpet samples. She made helpful recommendations. They had reasonably priced carpets and local installers. They were able to schedule the install quickly. Patricio, the installer did a great job! They also called the next day to check if we were satisfied.

I had carpet installed at a cost of $13,500. When my wife returned home, she saw an area of carpet…read morethat was wet and appeared to be stained. The outsourced installers said that it would not leave a mark. And, of course it was stained. How could the installers spill something on the brand new carpet? How did it get there? Nobody but the installers were in the home. And, they admitted to having been who cleaned whatever it was. Flooring Direct sent over a product for cleaning the stain. I asked the owner to replace the section of carpet where the installers spilled something. No, Navid refused. Sleazebag owner operator. Then he sends me the invoice with updated charges with a payment due date which was 5 days in the past making it seem like I am overdue even though the job was not complete yet. This owner/manager will make arrangements for the installation but he will not stand behind the damages that his installers caused. Who wants brand new carpet that have had a soda or dirt spilled on it? I don't go to a clothes store and expect to buy new underwear which comes with a skid mark... Go elsewhere or be the next victim of this shoddy business. Here is how Navid, the Owner, handled the refund due to defective service and faulty materials. No content is anything different than what was actually sent to me or from me. This unhinged communique took 1 week after the Owner, Navid, was to have mailed me a refund for defective merchandise. Me: "No check has been received yet..." Navid: "I waited to see if you would respond. Zelle would have been fast and easy. I mailed it out yesterday. I hope this does not frustrated you." Me: "Yet another passive aggressive attempt to mess things up... Hopefully you can not muster any more incompetence in this matter. It is beyond frustrating." Navid: "I actually helped you more that you can imagine. So shame your anger has caused you to see things clearly I asked a simple question. Why was it so hard to answer? Take a pill. I actually helped you more than you can imagine. It's a shame your anger has kept you from seeing things clearly. I only asked a simple question--why was it so hard to answer? Maybe you need to take a step back and calm down." Me: "Once again, just send me the funds so that I can be done dealing with you. I have more important things to tend to than being dicked around by some lowly shopkeeper." Navid: "Careful little boy. Check was mailed out. I am just getting sick of your nonsense. I am out of town. I make sure I call you personally to deal with your unjust words and personal attack once I get back. I feel so sorry for you. I am sure your childhood must have been a unpleasant one. Take a pill Me: "F**k off kindly." Navid: "Definitely. Must be a childhood issue. How bad was it??" I had to block him as he continued making personal attacks and by name calling. In Closing: Is this a person that you trust to have your email, phone number and address? Is this a business person that you can feel comfortably to provide fair, professional service? I think not! This man is unhinged. Beware.

We hired Flooring Direct to refloor our approximately 700 sqft living room with tile. The most…read moredifficult part of the job would be the curving steps into this space as you can see in the pictures. Where others said it couldn't be done or offered solutions that were not tile, Flooring Direct said they could do it. I'll admit that it was a challenge to fully conceptualize how to do it but working with Moji and our installer, Jose, I believe the results justify the effort. The old carpet quickly came out and the initial part of the tile that was straight went in in about two days. Jose spent some time cutting and grinding to get the tiles to match the curving steps but was all finished by the following Friday. Jose and his assistant, Gustavo, were both courteous & professional throughout the project as was Moji who came by often to check on the progress and to be sure we were satisfied with how it was coming together. All the steps from tile selection through scheduling, layout, designing transitions, grout selection and final cleanup, were all pleasant. Would not hesitate to use them in the future and highly recommend them for your consideration.

I was very happy with the service for the purchase and installation. Unfortunately there are two…read morevery disappointing issues that cause me to write this review and strongly suggest to look elsewhere for your carpeting needs. 1. The installation was not done correctly. They did not stretch the carpet enough which resulted in ripples forming in 6 out of 8 rooms (see attached photos). We had an extremely busy couple of years so we didn't call for repair until just recently. But I can't get them on the phone, nor have they returned my calls (4 calls total). I did not ask for it to be restretched under warranty because it's my fault that we waited so long; in other words I did. It give them a reason to avoid my calls. I ended up using Tucson Carpet Repair for that and they did a great job; so far. 2. They assured us that the carpet we chose was perfect for a family of 5 with two dogs. But within two years it was worn down excessively in the high traffic areas.

The sales service was very good as was the selection of carpets. The prices are fair. The…read moreinstallation was well done. However, we had an ajoining small hallway where they removed carpet and we're instructed to leave the concrete floor exposed. They did that, but failed to take up the tech strips on the cement and didn't finish the edge of carpet that had been cut off at the closet door. It took numerous phone calls and messages left that were ignored before they finally returned to finish the job.

We have been looking to replace our carpet in our home for about two years. We finally got serious…read moreand started looking at Home Depot, Lowes. Flooring America on the cholla was recommended to us and we went in and spoke to both Patsy and laddie. Our experience from start to finish was stellar! There was no pressure no upsell they listen to what we needed and wefound our perfect carpet. Laddie Was in constant communication with us from start to finish. The installers were professional and courteous and they did an amazing job! I would highly recommend this company especially this location.

Great owners and a huge selection of modern and rustic offerings. Very easy to work with, highly…read morerecommended!

I'm glad we found this small, family owned store. We were looking to replace carpet in our master…read morebedroom/sitting area/closet with tile planks. They helped us narrow down what we were looking for and gave us samples to take home. The tile came in right on time and their installers (Richard and son) arrived right on time, worked hard, and got the job done, and done well, in just under four days, Would definitely go back to them for our next project.

We called John yesterday and he said he'd be out today, and he was. Our carpets were very dirty and…read morehad numerous stains. He did an excellent job of getting them clean. He was friendly and professional. He offered a senior discount. I would highly recommend his company. Thanks John!!

Great results from John Floro & Company , carpets Tile floors and upholstery cleaning , awesome…read morework , great prices , highly recommend

Hey these guys are serious carpet cleaners! Sometimes pets…read moredon't do you any favors, they do seem to leave me presents though. However as its not Christmas Id prefer they leave those presents in the back yard. Anyway I called Jimmy Company because of a referral from a friend. So guess who shows up at the house?? Jimmy and his crew, makes sense right. They were fantastic, got in the house and immediately got to work. They were fast but worked their butts off to clean up this carpet. I was totally impressed as I've had it done several times by other cleaners but I swear it never looked this good! Not to mention the smell that Fido left was gone! Try Jimmy Company for your carpet and floor cleaning needs, good guys, fair prices and great at getting rid of Fido's special gifts!

If I could give 6 stars, I would! Excellent service, only took 2 hours for a house almost entirely…read moremade of carpet, and were so friendly! Jimmy was very kind and I really felt like I could trust him. He's lucky to have Adrian, so wonderful and very kind as well! He continually updated me on how they were doing and left behind a large fan to help dry the carpet so we could get back home even sooner :). They also got out a very stubborn paint stain I've been working on for AGES. 10/10 recommend!