I hired Jose and his team to put in a concrete patio on my side yard. They came out and everything went fine except that they did not level the ground which had a slight decline to it. When the concrete was done, it had about 3 times the normal recommended slope which was extremely noticeable when sitting on the patio. I spoke with Jose and he came back, acknowledged the issue and agreed to come back and fix it. He asked me to pay extra to upgrade the finish when he came back and even offered me a good discount on it. Although i didnt want to spend more, I agreed because I knew it was going to cost him to come back out and figured it would help him pay for his materials and some labor to fix my original issue - plus it does look good.
The work was complete and I thought everything good to go. Not 3-4 months later we began to see huge cracks along the side and top of the patio where the concrete was not properly laid and rebared to the previous concrete. Now the whole top part is separated from the bottom. I can literally pick it up in huge chunks.
After discussing with Jose and him coming to take a look, he agreed to fix it. He asked for some time which I agreed. This back and forth lasted for about a YEAR AND A HALF. Jose kept asking for time, and i kept agreeing. He kept promising he would fix my problem and "make it right".
Finally I received a date of September 29th from him to come and fix the issue. Leading up to the date, I messaged multiple times with no response. Jose never showed up, never called, never texted despite me reaching out multiple times. I have still yet to hear anything and now appear to be stuck a broken patio after years of waiting on his word.
Now i will have to pay someone to tear up the entire patio and redo it costing me Thousands on top of the thousands i Paid Jose.
After giving them nothing but the benefit of the doubt, I am left with the bill. I would absolutely not recommend the services of this company for anything if you value reliability and trust. If they make major mistakes, they do not honor it and you could be left holding the bag - just like me. read more