I am surprised that I never reviewed Bob's. I've actually been purchasing furniture here for the…read morelast two decades. I have to say that they have an excellent selection and they stand by their products. In the past, I have purchased living room sets, dining room sets, and miscellaneous items from the store. All the times that I have entered this location. All the staff seems to be very helpful and polite, not pushy. don't let you roam around. Sit on everything lay down on the couch, etc. and enjoy your visit. They also provide snacks down in the back. There's ice cream and candy does come in handy if not alone. I would like to state one story about their warrantees, which I highly suggest you purchase. One of my purchases was a white leather living room set.. It was a rather large expensive set. it included a large sectional and I added to living room cheers and three Ottomans as I had a huge living room. I had this furniture for approximately four years and to my surprise the sectional on the backside started to peel. I was very surprised about this and I contacted them about replacement as I did purchase the warranty. I spent almost $400 on the warranty which most of my friends thought I was crazy. I'm a big fan of extended plans. Anyway, while I was speaking to Bob's customer service on the phone and requesting someone coming and take a look at my furniture as I wanted to put in a warranty claim to either repair it or replace it. I was informed that they no longer had this leather living room available and that they were not doing repairs on that model any longer. I found myself in a funny position when I asked what can you do for me? They said we can give you a refund so I readily agreed. When my refund came in the mail now mind you I still had all the furniture they didn't want to come get it. They didn't even come in inspect it which I couldn't believe. I thought they were gonna be sending me a partial refund of some sort however they sent me a refund in the form of store credit for over $4000.. yes they refunded me for my entire purchase the cheers the Ottomans and the warranty. Unless I fall in love with a piece of furniture somewhere else, I will always drop at Bob's. Now back to the basic review they have a very very large parking area so you will always get a spot. It's directly on route one so it's. And they have a great selection of furniture for any room or decor. Now when you go in if you like a couch or chair, they actually have different colors. You can order them in even though you don't see it displayed so make sure you speak to the sales person. They have a finance program positive, but I see it advertised when I walk around. Definitely consider Furniture.

Bob's has a good selection and cheap prices but their customer service is as cheap as their prices…read moreare. I ordered a couch to be delivered it was scheduled the first time not on a day that was convenient to me but convenient for them. Then they called and said it can't be delivered that day and wanted to reschedule again. I said no cancel my order. No apology no nothing ok so let's get this cancelled.

Lots of interesting antique pieces with a really quaint decor. The shop owner wants to make you…read morefeel right at home. She is very knowledgeable about the different pieces in her shop. Very reasonable prices. She also has really good tastes. She will help you pick out pieces for your own house. She wants to help people find what will make your house very pretty. I highly recommend checking out hideaway boutique for your antique shopping needs.

I loved the furniture I bought. The desk set was over $3,000 and the laminate used peeled off in…read moremany areas in less than one year . Many phone calls, service came out and put some wax in it. This was less than a year - Finally they replaced the desk and it was remade in Central America. 9 weeks later it comes - in 12 weeks the same thing happens again. I wanted a refund for the whole set - how can you return only the desk when it was a three piece set. They credited me $1,000 after a very sad discussion. The person I spoke to was great but the quality was horrible. I now have a desk that is not used much but looks worn. And two accompanying pieces that would have been on their own if they took the desk back. Never will shop there again. :(

Went into Ethan Allen for a sitting room that needed some help. No one ever sat in my room with a…read morebeautiful ocean view because the furniture was sooo uncomfortable. My parents could never get out of the sunken leather sofa. Didn't expect to meet such a talented guy like Roy Mattson. He was great! Helped me put together the whole room and pointed out the great deals. I am so happy I worked with him. He is a valuable asset to the store! Thank you Rose S happy customer

I purchased 2 Fabritac glue online for curb side. I called the store and they told me it takes 2…read moredays to finish the order WHAT IS THE POINT OF CURBSIDE then ?? Shipping is faster. What a joke

I can not believe how much time it takes to purchase fabric! You wait to have your material cut…read morethem you wait again to pay for it. I have spent 30 minutes waiting and still in line. Ugh.

Staff was super friendly and accommodating with my young daughter who came in the store with me. We…read moregot a couple appliances and would definitely come back here.

I recently renovated my four-season porch/entryway, and I needed some furniture to fill the space…read moreand make it functional space for organizing and just hanging out. I'm on the North Shore, so I started out with a trip to "Robert's", thinking I could get what I wanted on the cheap. Unfortunately, that place was a mess, and their furniture was overpriced for what it was. I kept driving down Route 1 and happened upon B&P's. There, I found better options, but at insane prices. I was dejected and turned around to come back North when I spotted the Cort Furniture Outlet sign. I walked in and Jay gave me the lay of the land. He explained the business model - the furniture that gets returned from the rental business ends up there at pretty impressive prices. This furniture was all great quality... it would have to be if it's going to be moved around from rental to rental. I bought a couple of pieces for at least a quarter of what I would have paid even at the lower-quality spot for something brand new. The only potential wrinkle is that delivery is $$$, but the delivery guys were a precision team. My furniture was heavy. Really heavy, but they made quick work of bringing them up a half flight of stairs, positioning them exactly where I directed, and they took off as quickly and quietly as they arrived. I couldn't be happier with the high quality pieces that now anchor my room!

Jeanette is absolutely amazing. Not only is her store full of amazing things from small accents to…read morebeautiful statement prices, so also offers an top-notch design service. She's currently designing our renovations and has been such a great partner. I can't go into Cataldo Interiors without buying something. Jeanette's taste is classic with a twist, and there is always something that catches my eye. The unsung heroes of her shop are the floral arrangements (she makes them herself) and the jewelry. Everything here is a piece of art.

I highly recommend the services of Cataldo Interiors. Jeanette is an extremely talented designer…read more She can transform any room into your vision. She is a pleasure to work with.

Absolutely Amazing merchandise!! All crystals and gems are extremely high quality. Jewelry made by…read morethe owners is beautiful, delicate and crafted with extraordinary care and detail. The atmosphere in the store is welcoming and friendly, after walking around for a good 45 minutes looking at all the wonderful merchandise, the store felt warm and comfortable, inviting me to go on and see what other treasures I could find. A must stop for anyone looking for something special, authentic and beautiful!!

I just want to say that this was the most amazing little shop that I have been in in a very long…read moretime... I was greeted at the door with this fella taking so many pictures of his beautiful crystals and with an amazing smile and kindness... I found everything I was looking for easily with the help of him and his staff of course... And I want to say that they went above and beyond from my happiness I had had a pretty lousy day and just the whole vibe of the shop the smell the welcoming of the people it really changed my terrible day around into being something special Go into this beautiful little shop you will not be disappointed it has everything you will look for beautiful jewelry great crystal selection nice smells and scents.. Beautiful crystals just a great place great atmosphere very well done I will be back!!

The owner of this truly sweet gift shop is also a florist. Liz did my flowers for my recent…read moreintimate wedding. I didn't provide photos of what I wanted but she is a true visionary and not only gave me exactly what I asked for, she exceeded my expectations. I highly recommend Sweetbay to anyone who wants to support local businesses! Thank you again, Liz!!!!

Sweetbay is my go to for flowers , gifts and exploring for sprinkled vintage throughout the store…read more Both Beth and Liz and wonderful to work with not to mention the entire staff. Everytime I go there everyone is kind, helpful and fun to deal with. Wakefield is so luckly to have Sweetbay in our town. Support the local small family owned business!!

Salesman Authur Jones "AJ" allowed us privacy to shop, making himself available for questions. When…read morewe had questions, he made himself available to provide us with the information we needed. He educated us on the furniture we were considering to purchase, and guided us every step of the way. We'd like to thank him and enjoyed meeting him. He's a genuine person.

If I could give zero stars, I would. Our sectional (for which we purchased the protection plan)…read morefailed. That is, the center section's wood frame snapped and broke. Since we had purchased the protection plan ($265), we reached out to Bernie & Phyl's, who was able to send someone by about a week later. The service tech came out, took photos and pointed out a giant knot in the wood where it broke. He also pointed out that the electric recliner for another section was open about 3/4" (not closing flat), and that springs on the third section (chaise lounge) appeared to be raised. I told him those were not real issues, we were concerned with the collapsed, unsafe section where someone could have been hurt. He let me know we would hear from the service department "within 3-5 days." Given we were on the verge of a holiday weekend, I gave it a few extra days, and then called them. The response I got was, "Oh, yeah, well, you have multiple issues going on with the furniture, so nothing is covered." I said that is unacceptable, this is a serious flaw as pointed out by your service technician. She said, "well you never called about the other 'issues' so that voids your warranty." In our view, those were not issues at all. However, a snapped frame that could have seriously hurt someone is. I asked for a supervisor and was told to talk to Shelly. Long story short, Shelly offered, then un-offered to refund the warranty cost, stating, "well I was trying to be nice but I don't have to be! I'm done!" and hung up the phone in my face. This was after I asked her for her supervisor's name, to which she replied "Kevin {and his last name which I don't want to post here}." I got in touch with Kevin. In fact, he called me back, stating that he was confused as to why Shelly would have given me his name, as he deals with sales. However, he stated that he would get my information over to Sonia, the customer service manager, who would call me. I waited several days and did not receive a call. I filled out the online contact form, explaining the situation, and asking for Sonia to please give me a call to discuss a solution to the sofa issue, and to discuss Shelly's treatement of me. I got a form response electronically signed by Sonia that sounds very much like others' experience here. Here's her response: Hi Heather, Thank you for your email, and I am sorry for the frustration and inconvenience this situation has caused. I certainly understand how difficult it is to be without comfortable seating in your living room, and I appreciate your patience while we reviewed your concerns. I have reviewed the service findings and warranty determination. While I understand this is not the outcome you were hoping for, the damage noted on the inspection was determined to be the result of accumulated wear and damage over time. Unfortunately, conditions resulting from accumulated damage are not covered under either the manufacturer's warranty or the protection plan. I know this is disappointing, particularly given your loyalty as a customer and the investment you made in your furniture. Please know that we carefully reviewed the information available before reaching this decision, and based on the findings, we are unable to approve warranty coverage for the reported concerns. If you would like to discuss the service findings in greater detail, I would be happy to speak with you directly. Sincerely, Sonia [****] Customer Care Department Bernie & Phyl's Furniture I responded saying that yes, I would greatly appreciate a call back. That was on July 8th. Yesterday, I called the corporate office and was transferred to someone named Hannah. She listened to the whole story, said she would run it by her boss and call me back. She didn't. Today, I called the corporate office again, and spoke to someone who did/would not identify themselves by name. After 18 minutes, she said she would "see if Sonia is available to talk to you." I sat on hold a bit more, was transferred and hung up on. Assuming positive intent, I called back. Four times. Each time, I was hung up on upon pressing 3 to speak to the operator. I have spent thousands of dollars in this store. The sales team in Saugus, MA, is actually really kind and easy to work with. It is a shame that the customer service department is not willing to help customers or to treat others with dignity, as we would have been more than happy and willing to continue shopping there as we did when we purchased an entire bedroom set as well. All this to say, not only is the "warranty" misleading and full of weird loopholes, the customer service department is not a group of people looking to help others. They are straight up unkind and start the conversation with a negative attitude. Kevin (sales manager) was kind and actually said to me, "this is unfortunate. I actually side with you based on what you told me happened," but he has also disappeared from the situation. Shop in another furniture store!