I was told this place is pretty reasonable with a big selection of items . Searching for laminate for my foyer, Paul assisted me and was pretty knowledgeable and explained the differences and what would be best depending on what I was searching for and what area I was installing it in. He stated some are better than the others for durability like Nucore & Durolux and still need to see the different ones that are offered . The one I was choosing was less expensive and happened to match better but when I tried the sample at home it did scratch easily with a flathead(I did as an experiment) as he had previously mentioned. He said not to drag furniture or anything that may scratch it. He said I needed a blue bottom cover for the floor underneath but u are if I actually need it . I decided to head back the next day and exchange the one I had with the one that was more durable to last longer since it would not be warrantied if any scratches were to occur. I also purchased a tool to install it if needed . I wanted to purchase and match a marble piece that I already have in the area going into the other rooms. He took me to the area and we picked a piece out. Additionally, I had the transition piece to match. He loaded the car for me. When I returned the next day it was busier. Another guy assisted me but was told to go to another customer and someone else helped me. He took the ones I purchased out of the car but there was a bit of a delay at the registers when I returned because customers were also returning and purchasing. I will more than likely have someone install it even though I do like to learn DIY . read more

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This place is huge and it's so overwhelming my son was in town and he's redoing his kitchen & bathroom month in New York so we came here to get some ideas on flooring and backsplash kitchen ideas, etc. We walked around for a while and then finally found a sales person. This was nice. We had a couple of questions about different types of tile. High polish vs Matte. He answered our questions but then at the end said he wasn't 100% sure so we asked another person who gave us a completely different answer. Needless to say we left confused and have to do more research. read more

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Beware before you buy flooring at Floor & Decor. we had a very horrible experience with their warranty. We purchased 1800 sq ft of flooring that was defective. Their inspection said it was the installers fault. we had two other independent inspectors who said it was the products fault. the entire floor ( vinyl tile) is buckling and cupping and Floor & Decor deny any responsibility. They turned their backs on us. we now have to replace the entire floor. read more

Danica was amazing!!! She was so easy to work with! She helped my sister and I with acquiring our beautiful vinyl flooring! It was so nice to have somebody help us that was so knowledgeable!!! also inexpensive!!! read more

I just came into the store needing a reducer for my laminate flooring that I bought at Costco but I FORGOT the "sample" (piece of the flooring being installed) to match the color. Floor, decor and more had this stressed out mom's back by looking up my purchase history to find where I bought a reducer months ago when we were flooring another area of my home. They saved me a trip. Not only did the Pro Desk help me by finding the color in my purchase history but the woman (I'm sorry I didn't catch her name) called ppl working in the section to help me find and match the color once I walked over to that section of the store. This is where Shawnee helped me make sure it was a perfect match but she even found a damaged roll of underlayment she could adjust the price on bc I only need 8 more ft but the smallest size you can buy is 100 SQ ft. Anderson help load up the one box of laminate that I needed, the underlayment and reducer and not only brought it up to the front but brought it out to my car. I recently had abdominal surgery and can't lift things and I HATE asking for help bc my nature is to always do for myself. It was so nice I didn't have to ask or tell them about my compromised state in order to get the help, they did it bc they are good ppl that are great at their job providing great customer service. Angie was the cheerful cashier that rang me up. I paid, was loaded up and on my way in less than 15 min. I told them I felt like a princess. Ppl ALWAYS have no problem criticizing when they feel they get bad customer service but rarely "catch ppl doing something RIGHT" I wanted to give a shout out to the good ppl and FD&M. I def will continue to buy all my flooring and other materials with this company and location! read more

Closing on my new property this week so decided to start getting the materials for new flooring, remodel bathrooms etc. I met the contractor here and the selections are enormous but the quality in product is just ok. The staff was helpful and there is so much material to choose from but I would only recommend getting back splash and real wood flooring. The rest is either over priced or just not quality material. read more

I decided to retile my bathroom so looking around floor and decor has the best option for the price. They were a little hard to get in touch with on the phone. I placed my order online and called to schedule my pickup. They were amazing once I arrived. Full customer service the entire process. So exited to see what my tile looks like when it's completely finished. Great place with great options and prices. read more

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This location has an amazing selection and great help. Eddie goes above and beyond all the time. They were out of my tile once and this location found the amount I needed at another location and helped me order it with delivery. WHAT SERVICE! They are always have sales and look out for discontinued tiles, you can sometimes get a real bargain. read more

We had a great experience picking out a design for our bathroom with Mayler and also Ana Sanchez was a great help

Went to the store and ordered a few different tiles. Received a call that it was ready but we noticed the associate ordered the wrong one. After re-ordering the correct item we received an email and went to pick up our order and they could not find eight boxes of the tile. Waited over 30 mins while they tried to find it . Finally they rescheduled the pick up for another day. Received another email that the order was ready. Went to pick it up and again said they did not have it. Waited 15 mins and they said they had it. Waited another 30 mins for them to bring it out and it was the wrong stuff. Finally just got a refund. Forget the large stores. Time to go local where you get experts that actually know that they are doing and care about customer service. Now drove all the way to Boyton because we called and said they had it. Got there and they tried to give us two boxes and several loose tiles that were broken. Of course didn't have any other to replace it with. So made a trip for nothing and had to cancel another order. read more

There is zero urgency at this store. If you go, plan on losing the day ! Employees everywhere but no direction whatsoever!!

I had given Floor & Decor two stars because the product I had purchased on their website, that was supposed to be in stock, was not available when I went to pick it up. Also, it was a hassle and time consuming to get my money credited back. I changed my review rating to four stars after hearing from their Operations Manager Mr. Martinez. He was very nice and he made me feel like a valued customer. He said he would meet with staff to go over my complaint and try to improve their return process when an already purchased item is not available. I read more

Floor & Decor - This is the floor cleaner I ordered. Didn't get it. - Home Decor Near Me - Pompano Beach, Florida

The customer service department gave me a call and satisfied my concerns. The staff was friendly and highly professional but were a little too eager. Mr. Martinez from Floor & Decor made sure that my problem was addressed and alleviated! Floor & Decor is a huge warehouse with many, many floor products. I appreciate that they care enough to make things right when a mistake is made by the friendly staff. read more

Floor & Decor - Home Decor Near Me - Pompano Beach, Florida

Leo was excellent! Very helpful and knowledgeable. He helped us with our ledger purchase, learned some much from him. Thank you! read more

Floor & Decor - Di sol ledger - Home Decor Near Me - Pompano Beach, Florida

Nick from Floor and Decor in Pompano was the best! He was patient and kind and helped me secure my choice! He is a wonderful asset to your store. I'd recommend him to anyone! Extremely knowledgeable! read more

We worked with Clarence Smith and Jackie Williams at the store on Atlantic Blvd in Pompano Beach on April 11, 2023. They went out of their way to make the experience extremely positive! We cannot say enough about how wonderfully they both treated my wife and me. They were truly professional but genuinely nice, down-to-earth people. Floor & Decor is fortunate to have such wonderful employees!!! Marty and Leslie Monteith read more

I came to buy a certain porcelain tile that I saw online. I asked Kiara for help. This tile was not available. She took the time to show me alternative tiles and stones. She was very pleasant, knowledgeable and helpful. Thanks again read more

One of the places we got recommended the most when we bought our home was home and decor. This place is huge and carries a while variety of flooring material. We came in and picked a beautiful big tile for our home, paid in full, but unfortunately our order got so delayed that we ultimately had to cancel it. We ended up going to Hialeah and found something similar. We had no problem getting our money back. It was more inconvenient than problematic. Later down the line we did buy stone for our bathroom wall and it is breathtaking. A little expensive, but cheaper than everywhere else. One thing I find it that so many choices can be overwhelming. They do have a design team, who sits with you and build a design for you based on your taste. We didn't use them. Service is your typical warehouse service, little to none. But this is the first place you should visit when looking for flooring or wall tiles. read more

Great store, especially the Boynton Beach location. It's best to work with someone on the Pro team. I'm very satisfied with my purchase and the service I received. Mike E. is the best. read more

We went many times to purchase items, but 3 years ago we had a challenge with an employee who didn't have the same work ethic as Nick did/does to get some vinyl plank flooring (I put a review on here 3 years ago about this) and once again Nick was so helpful (I remembered him immediately when we saw him in the same area from 3 years ago).., he's still the same helpful employee, he took the time to open up a few boxes and take it to the doorway to see what matches of the scrap flooring that we saved from a prior home project, what we found out while there is that the same flooring we needed again is now a "discontinued manufactured" item..we've spent well over THOUSANDS of dollars at this location and was so happy that we were able to get a very close match and I truly hope that the company (Floor & Decor management team, supervisor, or whomever) reads this (not respond to me with a generic/automated response), but respond to this compliment to Nick for he is truly a good asset there. read more

Have been shopping at this store for over a year. Every time we go there Tile Specialist Jamarcus is a fantastic employee who is most helpful. When you can't find any one to help this guy always helps. He is also very knowledgeable. They have nice merchandise and great prices. Better products than Home Depot or Dolphin Tile The designers are also friendly and helpful read more

Floor & Decor - Home Decor Near Me - Pompano Beach, Florida

Hayward is awesome! He was extremely knowledgeable, very patient and helpful. Thank you.

Stephanie at the pro desk is so amazing she made shopping so easy! Will be shopping here more often.

This place is huge! Plus it has every type of flooring you can think of -- vinyl, laminate, hardwood, porcelain, ceramic tile, etc. We were allowed to wander around without being immediately cornered by a salesperson. This was nice as it's the first place we have looked at and just wanted to start to get an idea of types of laminate and costs. We saw a number of types of laminate -- including water proof, water resistant, along with bamboo flooring. And then there are under layers that sound proof the laminate, too. There was some vinyl on sale that looked like wood that was quite inexpensive that would work in one of our closets But frankly, we were overwhelmed. So many possibilities. Now that we have a start, we can begin to narrow down our choices -- by type, price, and colors. Time to measure to get exact sizes so we can really judge and price compare. read more

Consider yourself lucky if you find someone that's helpful. Most employees are worthless and the pickup process is painful. I thought Home Depot was bad until coming here; waited an hour to pickup a few boxes or tile and a vanity. read more

Floor & Decor - Unorganized chaos. - Home Decor Near Me - Pompano Beach, Florida

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I have had the best experience with Tina and Iesha at the pompano warehouse department taking great care of my customers and my business with there deliveries and picking up materials on time read more

I'm generally defensive when it comes to contractors and contractor supplies. I'm sure that I'm about to get played before we even start talking business. My realtor recommended Floor & Decor though. I didn't really have any other suggestions put forward for tile stores so I went. Compared to other tile shops I had wandered into I was impressed as soon as I walked in. It was big, bright and had an organized feeling. At least 2 or 3 people looked to me as I walked in. They said hi and gave me a look like they were ready to answer any questions. I found my aisle easily. I was shopping for porcelain tile. There was a good assortment. It wasn't just flip books with samples. They had everything in stock right behind each display mock up. The price was emblazoned in large numbers right above each set up. Even more helpful is each tile set up came with a suggested grout color too. It made things far easier. In fact everything looked so nice I was a little stuck in what to get. A gal came over and helped me think it through actually. It was her department and she knew her tile concepts. I have been back a few times for a few reasons. Today was to find a contractor(they hooked me up with a guy who is pretty good). Each time has been great. Despite my initial hesitation, I trust these guys. read more

Floor & Décor is huge. It has just about anything and everything in stock that you might need to do a flooring job along with various materials enabling you to do functional or purely decorative items for your kitchen, bathroom or whatever. I went here to get some wood laminate flooring and found a large selection with quality and prices superior to any of those I found at the big box hardware stores like Home Depot, Lowe's or 84. Also some great colors in decorative glass for kitchen or bathroom splashboardings. I also found the staff not only friendly and helpful but knowledgeable as well. read more

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I could not be more satisfied with the amazing professional service that I received from Nick at Floor &Decor at store 108.. I came in with my contractor. Nick was able to solve all my problems. Answer all my questions. It's actually amazing how well we did here. read more

Great service by Ashiana. She made my whole experience more than pleasurable. Will definitely be using them again! Thank you

Brian Edmondson went ABOVE & BEYOND assisting me with my last minute, rushed shopping needs. He listened attentively to my request and made it happen. It was very close to quitting time, I felt bad however, Brian made it easygoing. If you are in need of design help, sizing, what ever, see Brian the manager. Brian, I rate you 5 stars. Thank you for your great assistance read more

Floor & Decor - Beautiful selections with Brian Edmondson assistance - Home Decor Near Me - Pompano Beach, Florida

Anderson and Leaford were fantastic and very helpful while picking up my order! Definitely recommend using this location!

I don't know what to say as I am so frustrated with the poor service I have received from Floor and Decor.  When I went to the store on 10/12 at about 6PM to pick up my floor and was told that the item was out of stock.  Yet I continue to receive emails implying that "I" did not pick up the item and that the item is in the store waiting for me.  Add insult to injury, I was told that they would make arrangements to get the floors from another store and deliver them to me by 10/13, which I thought to myself, that this was a reasonable solution.  However, yet again, today 10/13 I did not receive my floors.  And worse, everytime I attempted to call the store, the line hung up after 4 rings, I tried a variety of different phone prompt selections and they all hung up.  I have the call log to prove this.   I have a scheduled installation on 10/15 and as I am in limbo.  Floor and Decor took my money and have yet to deliver the product and provide me with a reasonable solution.  This is a lack of respect to the customer and goes without saying awful customer service and deceitful business practices.  As large as this company is, the customer experience is atrocious.  At this point, I don't know what to do with my "GHOST" order,  Floor and DecorI I has left me in an extremely uncomfortable position due to the disruption this has caused in my life.  I am beyond angry and frustrated.   This company does not deserve any stars! read more

mikki at the pompano location was great, very knowledgeable and helpful. Thanks mikki for all your help

I went to Boynton Beach location, Tom & Janet were extremely helpful. They were very professional and patient. They went above and beyond to assist me. Great job, I highly recommend this location. David Plancer read more

Terrible customer service. Waited more than 30 minutes and kept telling me someone will be right with you!! I 've decided to walked out and that's the moment they reached out to me !! I'm not spending my money there , for sure Prices were not the best either !! I drove 40 Miles to see if I could get a good deal, but not at all !! read more

The designer I worked with at the Pompano Beach store was very helpful and creative. They were able to hold on to the tile until my contractor could pick it up. The trouble came when I tried to order additional tile. THEY DON'T ANSWER THE PHONE! I called seven times and every menu option just rang and rang without an answer or forwarded to the loading dock. They finally told me that to order one more box of tile I would have to visit the store in person because even though they had processed my order, they couldn't take an order over the phone. Lousy customer service. read more

I made a few purchases at floor and decor in pompano and unfortunately my purchase was delivered broken. I went in the following day and Stephanie Perez helped me out. She remedied the situation for me quickly and effectively. She helped me set up a new delivery and was just over all very professional and pleasant to work with. Although I was upset my vanity came in damaged she made me feel at ease with how simple it was return it and get a new one. read more

When it comes to tile (flooring, bathroom, kitchen, etc.) and other flooring options, this is the elephant in the room. Floor & Decor is a large warehouse style home improvement store with a huge selection of products. There is something for everyone in all price ranges. They make it very easy. I have purchased on tile or sheet of tile to bring home and see how it looks. Have no fear, they will take the return if it doesn't work. This is a great place to start with so many options before going to some of the small, probably higher priced shops. read more

Floor & Decor - Home Decor Near Me - Pompano Beach, Florida

This place is an excellent place to find all types of tiles. They offer a wide variety of quality, designs and pricings. I love how helpful the staff is at this particular location. They will give you their honest advice. So, even if your contractor is trying to misguide you, once you talk to the employees here they will guide you correctly. I also love the designs they sell here. I have used their tiles for my fix and flips as well as for my own house. Again, very affordable and endless variety. read more

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