The girl at the customer service counter was super rude. I told her I was able to take my flooring with me now and that I checked to see how long the wait was.. one customer in front of me.. when I asked her how long the wait was to get the flooring was going to be she said "we will see if that's possible!" I asked if I could get it today before purchasing. The wait for the floor was over 30 mins with not one person in front of me. Not to mention 1 cashier and NO ONE TO BE FOUND to help in the store at all! Please put someone with a nice positive personality behind your counters and make the waiting process efficient! Will NOT come back to this store.. Greenville store employees are much nicer and polite! read more

Just spent over $5000 on hardwood flooring and the guys at pickup/delivery said "oh we can't help you load these." No one else there, empty store. read more

All time best selections and great people to help. Be prepared to wait an hour to load. Pulling products off shelves leaves room for improvement. read more

Floor & Decor - Love accent stones at Floor and Decor - Home Decor Near Me - Buford, Georgia

Let me start from the beginning... we ended up having the store manager Sid assist us. He was absolutely amazing from start to finish. A few hiccups regarding delivery, and my husband drove up to get it situated. Sid was yet again extremely helpful and made sure our floors were delivered the following day! read more

Visited the store today. Found a sink for a vanity. The color on the box indicated that it was white. Online it showed to have gray in it. I asked a cashier if we could open the box so I could confirm the color. she told me it was against their policy to allow me to open any boxes and that if I wanted to see what it looked like I would have to buy. if it wasn't what I wanted I could just return. luckily another employee walked by and opened the box for me. Thats the difference between customer service and incompetence. read more

What a NIGHTMARE! If you have a big project STAY AWAY! We were so excited to be building our dream home and found good prices on a tile we were going to use through all the bathrooms and laundry rooms. The store in Buford, GA was a bit of a drive for us (1.5 hours) but to get what we wanted we figured it was work the trip, right? Nope, first they didn't have enough of the product and so we special ordered another pallet which we paid for that day. They wouldn't ship it to us so we had to make the drive again with a trailer. When we got it back to the house and opened it up it was all the discolored reject tiles that everyone else had brought back and they wrapped them all together! Over half the pallet was SHIT tiles! My guess is they sold our nice new pallet and gave us the leftovers. So we called and they said they would order another one and we would have to drive back again to return the bad tiles and get the new ones. In my opinion, they should have delivered the damn things and came to pick up their mistake, but no, not what happened. So our tiles come in, but we work during the week and can't come get them right away. The lady calls and says if we don't pick it up by Saturday shes's going to have to sell them! We already paid for them! So we miss work and drive up the next day to pick them up and guess what, they can't find them! After and hour and a half of looking they had to resort to going back and looking at the cameras. Another hour later and they tell me apparently they "accidentally" shipped them off somewhere else the day before! Even thought they just called me the day before telling me to come get it! This is the most unprofessional, incompetent, and unsympathetic store. We wasted 3 days driving to and from this location and now we have to start over looking for tile elsewhere because there's no way in hell I'm still buying from them. We went there three times and they just can't get it right. SO SO SO disappointed and angry! read more

I've only visited this store once and I received the WORST customer service and shopping experience ever. The kids that work in the store are flat out lazy. No one greeted me or asked if I needed help. One girl attempted to help me, but then decided that it's not her department or part of what she does to help and did not try to find someone that could. The girl at the register clearly didn't know how to charge for sample flooring and after charging me twice me because I only wanted one, wasn't even able to tell that I had two instead of one even after asking for assistance to scan. It was a nightmare and I do not recommend the location. The kids need to go back to school ASAP. read more

DONT SHOP HERE!!!! These people don't want to sell there merchandise. We are redoing our entire LARGE KITCHEN and they did not want to work with us and we are willing to spend the money to have our kitchen look good. They were trying to sell us a cracked sink (floor model) for full price and no box. They had new ones available but were too lazy to pull us a boxed sink. The staff could care less. Go figure. Amber was RUDE among other things. If you want to be frustrated go for it. I'm shopping somewhere else. read more

I would have to say this has been the worst experience I have had ever. Worst customer service. I wish I had chosen another place. I have paid for my order in full, preordered and scheduled pickup. My contractor has been sitting there for over an hour and still not loaded. I will never use nor reccomend Floor and Decor for any product in the future. read more

Moses was an incredible helping us decide on our kitchen tile . He helped us match things to look like a decorator chose our product. He was very patient and knowledgeable. Showed us things we did not think about. We will ask for him every time we visit. The store management was equally as helpful with financing questions . Great job Floor and Decor read more

We came here with no idea how to install the brick facade for the fireplace remodel we are tackling, and we left with the confidence and materials we needed to tackle it. Special shout out to Christy, Jesse, and especially Rob who imparted a lot of knowledge about which mortar to choose and how to apply it in our specific set of circumstances. This was our first time here, and it's nice to feel like we have a solid alternative to Lowe's and Home Depot for flooring options. Thanks! read more

A NICE RESOURCE WHEN YOU ARE READY TO MAKE SOME CHANGES! Although I am closer to the Roswell store, I like this one better simply because it appears to be more open and better stocked. Most importantly, it is always appropriately staffed and I have never had to wait an unreasonable amount of time to complete my purchase. If you are traveling north on 85 from south of Buford, 85 will take you straight to the door. They are located in a building that once belonged to Brand Smart. I recently purchased my wall and floor tiles from Floor and Decor simply because they had the best selection when it came to sizes and trim pieces and I also liked their prices. I am not one to make quick decisions about important matters related to my home so I took about six months to do the research and explore their products. I like their luxury vinyl options and if you need more information, simply contact them via their on-line chat and request a spec sheet. You will receive the information within minutes via e-mail. Although I visited at least ten other stores, I always came back to Floor and Decor because I liked the feel and properties of their products and I could not find any negative reviews for the specific product I chose. I found it quite interesting that the worst flooring reviews came from two of the largest and most recognized names based right here in Georgia. The nature of those reviews dealt with the poor quality of the product, damage and defects in the product and the manufacturer not standing behind the product once a problem is discovered. Some people simply prefer to install their flooring themselves but if you need installation, Floor and Decor uses a third party company called Installations Made Easy. For me, this is a bit hands off and I need to vet these people myself because I am interested in their preparation process and how they will make sure that my sub-floors are in top shape prior to the install. Some companies just come in and lay the materials without any thought to making sure that the foundation is good to go. No bueno! I need to be able to ask those open ended questions that let me know that they know what they are doing. I want that "old school" guy that takes his time and does it right because when you are just working with one guy that you hire yourself, you have more flexibility and control over the process and anything that comes up can be addressed. When my neighbor was having his carpet installed, he saw some flooring issues that he wanted addressed but was told "We just install carpet". This is also why you need to make sure that you address all of the possibilities BEFORE you hire. So, Floor and Decor is a great option for those who want to do it themselves and for those who are looking to purchase materials for their contractor. Don't forget to shop other locations as well because you will sometimes find different options available. Happy Shopping! ***If you want to take some of their flooring samples, (luxury vinyl planks) home, you may purchase as many as you want from the open sample box at $5 a piece and return them when done for a full refund. This is great! Grab multiple pieces so that you can get a realistic look and simply move them around to different rooms and leave them overnight so that you can get a real picture of how they will look in your space. This process helped us to make a decision regarding the best look for our entire area. read more

Floor & Decor - Shower wall in progress with glossy, (easy clean up) 24 x 12 inch stones.  We also have the matte options for the floor for a cohesive look. - Home Decor Near Me - Buford, Georgia

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Lori Coco, PRO Premier Manager, is amazing. We went to this store filled with indecision and she new exactly how to help us. We walked out with all our selections made and very happy customers. We have another project coming up and we will go straight to Lori for help. Highly recommend her and this store. June Carlson read more

I checked in to pick up my order at 0815. I did not receive my order till 0900. Four customers came and went in front of us. One of them had not even checked in and was allowed to check in after receipt of their order. When we complained we were told by Randall okay, okay its coming. We were treated like second class citizens. I guess if u r not a PRo member u have to wait. Unreal....Love your prices but customer service sucks! read more

Have had multiple excellent experiences here. We appreciate the phone number look up for returns - makes it super smooth. We used their free design consultation multiple times - love it! The design consultants are real, making sure to give frank opinions, as they want our final result to please us! This week we met with Elena and were flabbergasted as to how personal, fun, and insightful she was. Our vision for our master bathroom changed (for the better!!) after meeting with her. read more

First time working with granite and tile. Christian was great! Very patient with all of my questions and helpful with my concerns! Great experience! read more

Came here tonight to get tile for our laundry room. Rob was very helpful and helped us find everything we needed. We definitely will be coming back for our next project! read more

Wanted to thank David at the Buford store for going out of his way to help us. I have never seen someone someone so dedicated to making sure he did all he could to help us. Excellent employees there and David is no exception. read more

Robbie in pro services was very helpful, very patient, and got us exactly what we needed in a timely manner.

Cindy at the pro desk is amazing and such a sweetheart! Every time I go there she is my go to girl. They always have a great selection and good deals. Not to mention the clearance selection they have is good for small jobs but can also order in from other stores in stock items for all your larger jobs. Worth the trip here even if you just need inspiration. read more

Product and price are good. However have been waiting for an hour and 15 min to get my product. Only had two customers in front of me and here I still sit. When asked how long it would be, given an answer if they are working on it. Sorry" well if your coming here be ready to sit for a while! read more

Customer Service is not in their DNA. Had a great experience but once the purchase was made it went downhill very fast. I purchased countertops for a bar area and a bathroom vanity. Was told at the time of purchase once you make your payment in full for the material it would be no more than 14 days for the measurement and installation would be complete. It has been 26 days and still no countertops. Customer service is not existent with Floor & Decor. I tried to call the countertop representative (Elena) a few times and didn't receive a call back. I then tried to call the store manager (Joel) and didn't receive a call back. I then went into the store to Joel. He listened to my issues and told me he would contact his 3rd party supplier and stated he would call me back with a solution. I never received a call. Joel gave my information over to Elena and when she contacted me she didn't know my issues. read more

This location has a great selection of flooring. We had a hard time finding someone to assist us. That was until we came across Anthony in the tile section. He was awesome. Great customer service. He went above and beyond in assisting us and answering all our questions. We will back and will only ask for him. read more

This is a pretty large location for floor and decor, but they can't seem to figure out how to get you through the checkout line in a timely manner. I've been there twice already and it takes twice as long to check out as it does to do your actual shopping. This has been pretty disappointing so far. read more

If you made the big order, and it on the pallet, you will not be able to take away the order so far it is raining. In this warehouse there are no corresponding opportunities. You should wait for days, weeks, months or other season. read more

I want to rave on 2 superstars: Lisa and Brandon!! Lisa saved a VERY long day for me! After an unsuccessful first trip, I caught the correct employee the second go round, and Lisa walked me to the sought selection and verified it was in actuality what I needed to match what I had in place on site. After getting things correct, Brandon was very helpful with my exchange and check-out! A+ service you two; I wish the store was filled with y'alls...!!! read more

Love this place. Employees are so kind and helpful. Everyone that My husband and I have encountered was knowledgable and friendly. A large selection of tiles and other materials. We bought porcelain tiles look like hardwood to install in our living room so that it won't get scratched up by our dogs and the quality of the tiles is amazing. We love this store and will go back again when we remodel the bathroom. read more

We tried to return tile within the 90 days policy. We have never been treated so rudely and by the store manager no less. He refused to take back our $1500 purchase, telling us they no longer had the tile and couldn't resell it. What happened to their ANY LOCATION, 90 day return policy? The tile was exactly in the condition we purchased it and we were totally within their return policy parameters. Our experience was totally unacceptable. We did decide to drive 50 miles to another location which did have the tile and were able to return it. Should we have had to be inconvenienced that way? Should customers be treated so rudely and humiliated as we were? Absolutely not! We were going to purchase porcelain tile at Floor and Decor, but I assure you we will never darken the door of one of their stores nor spend a dime of our money there. read more

I had a mixed experience but got what I was looking for in the long run. I asked an employee if she could check to see if there were additional tiles that I was looking for in the back of the store. After about 10 minutes of waiting the employee came back and said that the inventory stated there were 2000 in the inventory but she could not find them and asked if I wanted to go to another store to pick them up. I said no thank you and flagged down another employee when she walked away. That employee named Natasha was able to find the exact tiles that I needed and I did not have to go to another store. Kudos to her. read more

I was able to get a nice email and an offer from one of the field reps that read my Yelp review and she offered to move the product from one location to another. I'm very happy they made this right - just sorry it took a poor review to have them do so. I'll a huge fan of Floor and Decor and will shop there whenever I can. read more

The store manager that contacted me via voicemail and e-mail saying they'd take care of everything was a HE, not a SHE. That was a typo on my part. I apologize for any confusion. read more

I love this place. I remodeled my home using hardwood floors six years ago that I purchased from the Atlanta location. My floors had water damage this year and I went to the Buford location, where I found the same flooring, for the same reasonable price. They probably could use additional staffing, but the staff that they do have is very helpful and provides a great service. read more

Jorge in the flooding department was immensely helpful. He thoroughly addressed all flooring inquiries my husband & I had. Great selection & knowledgeable associates. Highly recommend Floor & Decor. read more

On Saturday, my husband and I went in to find tile for our bathroom. Olu, the designer, was AMAZING! Not only did he spend 3 hours with us so we would find exactly what we were looking for, he also stayed LATE past his official work hours to make sure we got exactly what we needed. He listened to us, asked questions, and was extremely patient. If you need help picking out tile, go see Olu. He was fabulous!!! read more

We were helped by David. He was extremely helpful and friendly. Added no pressure to buy and gave several helpful hints. The prices were reasonable. Will shop here again. read more

I've had to purchase several items from Floor and Decor at Mall of Georgia over the past few weeks. On each encounter I was met by the same person, Corey. Corey was informative, patient and helpful to me each time I visited the store. On one of my larger purchases I had to cancel it because my contractor was providing the material. When I called Corey to advise he was professional, kind and he made the process easy. I consider the kind of customer service Corey provided as outstanding. Floor and Decor is very fortunate to have such management employees on their team. read more

Selection is great but their customer service and attention to detail when filling pick up orders needs some work. Much better options and stock than Home Depot or Lowes. read more

Salesperson in the store is some what rude. When I asked Cheryl a few questions, she said: "you are not listening! "They really need to improve. The cashier and helpers are nice! read more

We had a great experience purchasing tile for our bathroom re-model!! Richard in the design department was very knowledgeable and patiently helped us pick out the perfect tile for our project. He was just the person we needed because we had no clue where to even start! We would most definitely shop here again! read more

We went to Floor & Decor tonight to pick out tile for 2 showers, 3 bathrooms, and our laundry room. JC,, our associate, found us within minutes of arriving. He was just there when we had a question or when I needed an option matching. He made this trip a breeze. I had my husband and daughter with me that offered no help in picking anything. JC literally walked the store back and forth with us 20 times. He knew exactly what we needed to complete every room. I highly recommend Floor & Decor and will not be going anywhere else. Thank you JC for taking what I thought would be a stressful situation and making it so easy! read more