I'm working on a project with my builder, and they use F&D for tile and luxury plank vinyl flooring, so I decided to stop by on a Friday evening around 5:45 pm. It wasn't too busy, and the cashier greeted me kindly when I walked in. I noticed a few employees working, but no one approached me or even acknowledged me while I browsed. The store has a decent selection of tiles, LVP, real hardwood flooring, and materials. Everything was clean, though I didn't check out the bathroom. Overall, it was an okay visit--maybe I'll give it another shot on a weekend when there might be more staff around since I did go pretty close to closing time. read more

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recently went back here to get some new ideas for my newest project ( kitchen renovation) and things have really changed. The staff is unapproachable & not informed on product. The selection still maintains diverse which is nice, but why would i spend money in a place where i do NOT feel welcomed? I'm not sure if there's new management or lack of care. It's really unfortunate to see the downfall on this store, would not come back & definitely wouldn't recommend. Really disappointed with this. read more

They WILL NOT answer the phone. You have a simple question. It rings and rings. You go there and there are multiple employees hanging around chatting. Plus- my husband put up a backsplash using their tile. After all the work was done he noticed it was different shades of white. The manager was aware of this (ongoing) problem, with the while subway tile, and did nothing to compensate my husband for his labor, and only helped with 50% of the tile costs. read more

I almost build my entire house from there and I spend so much money at that store. The one Located at 5330 Cane Ridge Rd Antioch, TN 37013 United States. I got few boxes of Tiles for my kitchen and I got so busy I didn't look at it till I finally find someone to install it for me and it's was all cracked and they refused to take it from me. It was around 900.00 dollars. The manager refuse to understand my situation so I left it there and I walked out. The manager name was chad. read more

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Our contractor suggested a visit as we plan for a bathroom makeover - very happy with suggestion. The selection is vast, clean and easy to see. We were happy to make one stop to get all we needed. Our biggest compliment is for the customer service. Billend helped us from start to finish and did so with a smile. His quick advice for calculating what we needed, was happy to estimate cost to compare the design pieces I was considering and helped get us someone to pull off the top shelves. While I did not get her name, the lady at checkout was super sweet as well. Great job on staffing your store with helpful, nice people. read more

Why does this place even have a phone number? I've been trying to call for a few days now. Every time, either the phone lines are cleared as I'm calling or someone picks up and immediately hangs up on me. The question I have could be answered in 10 seconds.... Not sure why the employees think that it's better to avoid customer calls than to just do their job. read more

The only Reason for your 1 star is because it won't let me give zero. My contractor sent me to your store and it is the last time I will ever step foot in it again. I have never been talked to or heard another employee speak so ugly to a co-worker as I witnessed today not once but twice. I was appalled by the condescending and unprofessional behavior. I hate that I wasted the time of my sweet designer who was so kind and helpful but I will not support a business who allows such a toxic environment. That's really bad PR and an HR nightmare for what I experienced today. read more

What's not to love about this place? The staff are professionally competent, friendly and creative. The prices beat everyone else's & there's like 10,000 items on display. I went in with a general sense of knowing what i wanted for my new home project, and I left with a stunning design that was a cost effective solution for my kitchen, baths and laundry rooms. Every item I bought was in pristine condition. I had some returns & they were handled quickly. My experience with the manager "JJ" was so good that I returned and bought new hardwood for my existing house. Their wood flooring price was within the laminate cost range, & they helped load my order for almost 900 sq of material right into my truck. 10 / 10 will purchase from again. They are highly recommended by this cost conscious, exerpernaced shopper. All the best! Dennis B. Nashville 5-25-2019 read more

Floor & Decor - master bath - shower (tile by floor and decor) - Home Decor Near Me - Antioch, Tennessee

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I met with Carole (designer) and this review is all because of my experience with her. I came to floor & decor because I am remodeling my secondary bathroom. I wanted to meet with a designer to firm up a tile plan so scheduled an appointment. Carole got to know me and picked out three different tiles that are absolutely stunning, and I wouldn't have known to pick out myself (what I had picked out in my few hours looking online before was much different and inferior to what she had). The best customer service, kind, patient/good listening yet decisive and confident, knowledgable and skilled, passionate. One of the best customer service experiences of my life. I bought sample tiles, plan to make the full tile purchase within a week, and because of Carole, plan to do another shower/bathroom in a few months. Thank you!!!!!! read more

I had a really great experience this morning I am a general contractor and I had ordered some Schlueter materials and when I arrived at the store they weren't available the contractor desk/ConwayTotally took care of business he made sure I had everything I needed to do the job even though my parts didn't come in . He provided all the materials and took care of me completely and I was able to go to the job and do all of my work with what he provided Truly he went overboard- read more

Just went to Floor and Decor. I was pleasantly surprised at the huge selection. The prices were much more reasonable than prices I saw at other tile places. A woman named Bri assisted me. She was absolutely fantastic! She helped me chose bathroom floor, shower walls, shower floors and accent in less than an hour. I highly recommend Bri and Floor and Decor. read more

Floor & Decor - Home Decor Near Me - Antioch, Tennessee

Take a deep breath walking in.. the selection here is HUGE!! Not only is the selection of product displayed beautifully, but the customer service is OUTSTANDING! Forgive me for not remembering his name, but he was bald super helpful helped me pick excatly what i was looking for! will be back 1000% read more

Excellent selection. Great prices. Leen helped us make our selections and did an awesome job! Everyone in the store was extremely friendly to us. read more

Update #2: Still having difficulty getting in contact with the store to get a status update... I've been waiting 7 months at this point. Don't know whether to dispute the charge or file a complaint with the BBB The people on the yelp app have been helpful but it's just getting more and more frustrating having spent 8000 dollars on floors and still not having my order completed 7 months later. read more

I know many stores are short staffed and finding good people is hard but I have to say that Raymond made my experience today amazing. I needed help to lift the large 2'x4' tiles onto the cart. I asked for help and he was just wonderful. He not only helped me, but after I paid and was at my car thinking, I don't know how I will get these in my car.... I look back and he is there again to help me. He wouldn't let me lift a finger. I was beyond appreciative for his help. Raymond you are awesome and I appreciate your help and kindness. read more

I went to this location as I'm doing a big house renovation and was so overwhelmed at all the decisions to make for bathroom tiles and Dean Payne was walking by, I asked him if he could help me and he did just that!!!! He went over and beyond to help and was sooo incredibly patient. He gave me all his recommendations (and he knows what he's doing because I picked every piece he chose) he walked me through all the aisle and explained everything to make my decisions easier. He was so easy going and his sense of humor made this even less stressful. I asked him when he gets off because I took so much of his time and I didn't even know he was helping when he was supposed to have clocked out already, I wouldn't have never known that because I did not feel rushed and he answered all my never ending questions. His customer service was a 10/10 and because of him I'll be back for all my house flooring! Dean if you see this THANK YOU and this 5 star is for all your help today! read more

Prices are outstanding here and selection is great. However there are serious customer service issues. Don't even try to call into the store unless you have hours to spend either listening to an unanswered ringing phone or on hold. It also seems many of the staff are either poorly trained or totally clueless. I placed a large order of tile that was on two pallets. When my contractor went to pick it up they could only locate one of the two. After waiting for 90 minutes he left. I tried to address the issue over the phone and someone said they would call me back. They didn't. Instead they sent me an email receipt saying we had received all the tile. After another attempt to resolve the issue over the phone I was forced to drive back out to the store. I then waited aprox an hour while they got a manager to review the camera footage to see what happened. Finally they located the missing pallet and instead of an apology all I heard was "It was in a place it shouldn't have been." We lost a full day of production due to their snafu. At the end of the day you have to wonder if the savings are worth the aggravation! read more

Belend was so helpful yesterday, even though the store was short staffed, he spent the time to help us, he even got us tile from the back storage that we loved. He also gave us the grout selector, good advice about end pieces, store policies, really grateful for his help! They did a great redesign of the store, it's so easy to see the tile to match your project after installation read more

Floor & Decor - Marble kitchen backsplash - Home Decor Near Me - Antioch, Tennessee

Awesome place, got back splash from there. Store people helped us a lot. They have design people too. read more

Floor & Decor - Back splash - Home Decor Near Me - Antioch, Tennessee

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I didn't know if I wanted to write this review or not so I sat on it for a few months, but decided to now. I ordered the Volakas Marble Rigid Core Luxury Vinyl Tile for my kitchen. It is a HORRIBLE floor for the kitchen. 1. When I brought the flooring home there were damaged pieces that were broken and filthy and damaged (the manager at this store did help with this but also made remarks about how I should have known and returned it when I saw the first "damaged" piece) I am a BRAND new homeowner who has never laid floor. I have no idea what I'm looking for and I have no idea that I would order flooring where over 50% would be damaged. 2. The floor is porous, absorbent, and difficult to remove stains. Awful for the kitchen floor! read more

We might be renovating our kitchen soon (finger crossed), so we've been checking out some of the flooring and home improvement stores around town. We had visited some stores close to us but decided to check out this larger store in Antioch this past weekend. The store is REALLY large. It has a lot of variety in materials - wood, tile, stone, vinyl - and prices. This is definitely a good place to check out if you're thinking about a project! read more

Really like this tile and hard wood flooring store. Had to come from Knoxville to get bullnose tile to finish our project because our store ran out if it and they dont have a service that can transfer tile from one store to the other. You have to pay shipping which would have been more for us then to just drive over here. They have a great selection of tile, grout hardwoods and nicely done displays. Would recommend. read more

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Amazing selection of tile, extremely helpful staff, and reasonable prices. My husband and I just put in a backsplash, which caused us to be in and out multiple times over the last week. Jerome, one of the floor workers got to know our 3 year old and 5 year old boys, and was always so kind and engaging with them. One time, my three year old was having a meltdown, and he went to the back, and got the cookie out of his lunch to give to him! read more

Horrible, horrible, horrible. Was at the floor in decor in California but the items I needed were at the Nashville store. The sales associate here called numerous times and was out on hold for over 20 minutes each time and they hung up on us each time. I then proceeded to call and they hung up on me twice. When I was finally able to get ahold of someone in laminate, he sent me to their design centers voicemail even though he was in flooring. On my final call, the same guy in laminate answered and yet with no apologies for the stores customer service was like "what do you want". I started telling him about the poor customer service and again, with apologies, said "what is it you want. ". How does a company operate with such inadequate employees? Please take your business elsewhere. read more

Without exception, every single person on staff during my 3 visits has been extremely knowledgeable, personable and helpful. The store layout is organized and efficient, with SO much detailed info on the tile descriptions, etc. We are soon (finally) placing our order for a bathroom reno. Can't wait! read more

It's hard to find help in this store but I was able to luck out and come across Valoree. She stopped what she was doing and helped me until I drove away from the store. No matter the question, she had the answer and all with a smile. I am so grateful for her assistance and impeccable customer service. While the management might need more training on customer satisfaction, Valoree had it right for the beginning! read more

Just left Floor and Decor after picking up backsplash tile and grout. This is our 3rd visit. At each and every visit associates were all so helpful, friendly, courteous and knowledgeable. Wish all stores I shop at had the same customer service as Floor and Decor! read more

Floor & Decor - Tile purchased for backsplash. - Home Decor Near Me - Antioch, Tennessee

We are building a new house in the Nashville area and were looking for tile for all of our bathrooms, mudroom and other living areas. We found the absolute best selection and also pricing in the Nashville area at Floor and Decor. John Furlow was the person who helped us and was extremely knowledgeable of products, both from look and appearance as well as useability. Others in the store were also knowledgeable and helpful. John made sure we had what would work very well. This was the best from selection, value/price and service!! We will not go anywhere else for our flooring needs and are already pricing out our hardwood floors with the team. A great experience. John and Marybeth Reed read more

I went in today to spend a couple thousand dollars which I do every couple of month when I open new retails. I was asked to put on a face mask and I informed the employee at the door that it is illegal and a class 4 felony to wear a face mask while carrying concealed which is my legal right. Your staff requested I commit a felony in order to enter your store. I'll pass on that. I won't be shopping at your store again. read more

This is literally the WORST company I have EVER dealt with in my entire life. My order that was supposed to arrive within 7-10 days took 18 days. After day 13 I called everyday to see what was going on and I usually ended up hanging up the phone after being on hold for over 20 minutes. Don't bother emailing-You will never get a response. Don't bother with the online chat-there are no real people that you will ever get to talk to. The only way to get any help is to go to the store. The staff are BEYOND rude and unwilling to help. The product I ordered was nowhere close to what was shown online. Not even close! The extremely rude staff at the store even agreed with me on this point when I showed them pictures. After returning my flooring I haven't received a refund and I can't get in touch with the store as now no one is picking up the phone. I have so far paid over $500 in shipping for a product that I'm not even going to use. I will never give them another dollar and you shouldn't either. read more

Taking our business somewhere else, I was looking to purchase 4000 sf of flooring but couldn't figure out if the developer had set up an account or not. Being with someone on a desk who would focus on my question only would had been nice and would had answered my question in 5 to 10 minutes, instead the guy I asked was running in and out of some lunch room, had me standing out there for about 15 minutes then when he came out he asked me to ask someone else... y'all try lumber liquidators on Lavergne, jeffco for hardwood (they offer builders discounts) or the flooring place in 100 oaks next to Home Depot, service here is worse than Walmart's customer care, this place doesn't deserve us spending 3-4K dollars a week in flooring with this horrible service. Pro-service desk here is empty! No one available to help. read more

They kept saying they had tile I needed and when they went to the back they never came back to tell me if they had it..that was first try. Second day came back and said couldn't find it. Third try ordered online and the website kept saying order fulfilling for 4 days! We called and they make an appointment. The days we were there in store it was so hard to get help. They didn't want to load a good amount of time without me having an appointment so I said I'll load it and that was the only we I some what got help after I loaded half of it my self. They have guys standing in the back just talking waiting around all the time. Everyone I talk to has said bad things about them. So go with your own extra help. And if you don't see it up front good luck getting them to go look for it. read more

Been calling all afternoon and no one is answering. My calls have ended abruptly a few times like I'm being hung up on before they answer. This is ridiculous. I live too far to just drive over and find out it's closed or they don't have my item in stock. I'm in a time crunch to get my floors on with my insurance claim!!! read more

Bro was A-MAY-ZING! Without her I'm not sure where we'd be. She has great design skills as well as incredible customer service skills. If it wasn't for her, I may not do business with Floor & Decor. read more

I purchased 1400 Square Feet of engineered hardwood flooring here in September 2020 and had it professionally installed in my condo. A few of the boards started cupping, so I had the installer to come back. He showed me where the boards were separating due to a manufacturing defect. I contacted Floor and Decor and they sent me a form to complete and asked that I provide pictures of my flooring issues and a copy of the store receipt. I completed their form and sent the requested information and asked for a confirmation that they had received everything they needed. After a week with no response, I sent my email to them again and asked was there something else they needed, they sent me an email saying someone would reach out to me in 3 or 4 days. I've been waiting for 2 weeks now and still no one has contacted me. I have new hardwood floors that are are trip hazzard. I guess I need to contact News2 and let them do a story on Floor and Decor and my floors. read more

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Worst customer service. Tile designer quoted wrong amount at Nashville store and I ordered the suggested 10% over...basically, I needed double the amount quoted and am having to order from a different store...ordering and shipping will cost $130 to ship from Louisville store for 6 pieces of tile. Driven here multiple times...as they cannot do any transactions over the phone. My fault for not double checking the "professionals" numbers. Products seem nice, but don't rely on computer quantities or the employees at the store...even managers will pass you off from one manager to the next. read more

I was referred to this store by a friend of mine who mentioned their vast selection and great prices. Was that not only an understatement but the service was above and beyond as well. This was mainly do to the great help I received from Briana Williams. Mrs. Williams knowledge of the product and willingness to help with suggestions, when asked, made what normally would be a stressful time, turned into smooth sailing. We walked through the store picking out tile for each bathroom and hardwood for the rest of the house. Once we were finished she said I had about an hour to run errands and when I returned they would have it all bundled up and ready for them to load it all up in my trailer. Thank you Briana and Floor & Decor! read more

Billend was such a tremendous help! You have so many wonderful choices, it can be overwhelming! But, Billend saved us!!! He helped us coordinate tiles for 3 full bathrooms and laundry room. We couldn't have done it without him! Thank you for a wonderful experience! read more

Well I was a couple of pieces short so I had to make a quick trip to get the remaining missing parts due to I broke a couple during test fitting lol Well Steve met me in the installation area and was more than glad to assist. I bounced some ideas off him and he made a couple of recommendations and one actually aligned with my thought process. Great to have an expert available to confirm the install. Thanks Steve! Next I turned around and saw Larry who is over the logistics area. In my previous review I wasn't sure if his name was Larry however I was able to confirm. What an excellent attitude and effort to get all orders pulled and packaged for shipment/pick up. Outstanding!! Cheers to all Samm read more

Never in my life have I experienced such a superb level of service. Michael Copeland, the new Operations manager was very informative and friendly. LeLuma (forgive me for misspelling her name) went above and beyond to track down discontinued flooring that I desired to complete my design and was successful locating it. Lastly, was Ms. Jennifer Parke. This beautiful and kind-hearted woman is the epitome of what it means to serve. She aided my brother and I in making selections, taught us about the different finishes and pros and cons of materials, and even stayed well beyond her shift to ensure that she met our needs. I consult healthcare, C-Suite executives worldwide on their supply chain operations. In my role I come across many types of personalities, skill sets, and backgrounds. I assure you, I have never met a team that served on the level these three outstanding individuals operate on. As a result, Floor & Decor will forever have my business as long as these three remain. Team thank you so much for the experience you provided my family and me. We will see you soon and look forward to doing business with you. read more