The sales staff were great. Easy transaction, very good to deal with. They reco'd a delivery service, and the guy was awesome, showed up on time, super nice. So why 3 stars? It is an outlet store, so items are as-is and some of the furniture is more messed up than they appear on the surface. Inspect each item REALLY carefully or you could get stuck with a damaged item. Treat it like a used car from a questionable dealer, look for repairs or anything that seems out of the ordinary. You might get a great deal, or you might end up disappointed. read more

So many wonderful things to say about this location and the staff members are a huge part of my great experience. 6 years ago, I bought new furniture for my apartment. The furniture is still like new. I bought the Robbindale bedroom set. I also bought a set of end tables. 6 years later and I've just bought my first house and my experience was so amazing here at Ashley's last time, I came back to furnish my new home. Mr. Xavier James helped me find some amazing pieces in my price range that are of great quality and have made my first big girl purchase feel like home. He was committed to helping me find what was best for my taste and budget. He was also very knowledgeable about the items and how to maintain the items. I highly recommend not only visiting this location but purchasing some amazing quality solid wood pieces at an amazing price for items that have the potential to literally last a lifetime with proper care and maintenance. read more

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DON'T SHOP HERE!!!!!! I wish I could give this store 0 stars. These guys have been giving my Mom the run around for over a week. She paid to have a bed delivered and put together. We noticed within the 72 hr period that the bed was missing parts and put together incorrectly. The frame is slightly damaged. The store manager told her she has to wait until June 12th for someone to even come out and look at the bed! Are you kidding me!!! She's been on the phone with these jerks every day for over a week trying to get a new bed, but they won't help. They told her if she doesn't want to wait that she can call and order new parts and that we could fix it ourselves if she doesn't want to wait. How is it ok to tell a customer that. Maybe you shouldn't hire shity people that don't know how to do their job. Maybe the customer should come first. read more

Do not buy from Ashley furniture if your product is not there at the store. We bought a $2000 sectional and were told it would be ready for pick up in 3 weeks. Okay no problem at all. We wait and it arrives a little after 3 weeks. We pick it up and bring it home and it's missing a cushion. Call them and they tell us they will mail us a new one to replace the missing piece. Wait 3 weeks and a foam cushion insert arrives without a cover. We call Ashley and it takes talking to 3 different people for them to realize that it was 2 separate parts that needed to be ordered. They "order it" for us. Wait 3 weeks and nothing arrives. Finally my wife goes to the store and they order it there and say a tech will come install it. Another cushion foam arrives in the mail not cover. They send me a scheduling notice for the tech. We choose 2 weeks away. Still no cover, we call and they say it will be drivers tomorrow to the warehouse. We wait around on the day the tech is supposed to install and guess what no cover. Supposed to arrive in another 3-4 weeks. So here I am, I have a sectional for 2+ months with a missing cushion. And I wasted a day waiting for a technician for no reason. This company has terrible customer service and is not even capable of ordering the right parts. Save yourself the headache and buy anywhere else read more

Ashley Outlet - Sectional Couch with bonus missing cushion - Furniture Stores Near Me - Antioch, Tennessee

I just moved into my home about a little over a month ago. I've used Ashley's one other time and it was a great experience/, however that was a different state. I ordered on 6/03- my stuff was expected to arrive within two weeks. I wasn't informed but my brother in law found out that Ashley's had an outage that affected all customers. I didn't receive an email about the issue. I looked up the website and it said it would be resolved within a few days. 15 days goes by and there was still no resolution.. that meant- they couldn't look up your order and provide a date for delivery. I called last week and the week prior and I kept receiving that my order would be available for delivery in two weeks.. but as soon as I threatened to cancel an order over $3,000 - they were quick to schedule me within a couple of days. The delivery guys were great! But! The sales woman inputted the incorrect sku and now one piece of furniture doesn't match the rest. Waiting a month and this is what happens. I'll never order from Ashley's again. I found another furniture company and the remaining rooms will be purchased from them. If you ordered from Ashley's in the last month... good luck!!! read more

I will never buy another piece of furniture from any Ashley. The salesman was helpful but ordered the wrong desk. I realized it pretty quickly and he corrected it. A few days later my desk was delivered. The delivery drivers told me the hardware was not available but they would leave the desk and order the hardware and it would be delivered to me in the mail. After a week I didn't receive it so I called customer service after 30+ minutes of the phone the CS person said she was ordering it, the call dropped. I called back 2 days later and was told my hardware was on the way. Now a month has passed I went back to the store they told me to call customer service 6 calls later in one day, because they repeatedly get disconnected I was told a technician would be contacting me I 48 hours. Of course no call. 3 calls today, now I'm told someone will contact me by Wednesday. I have repeatedly asked for supervisor. The worst customer service. Now I am stuck with a $800 desk in multiple pieces with nothing but lie after lie from Ashley. read more

Ashley Outlet - Furniture Stores Near Me - Antioch, Tennessee

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My experience as a first time visitor to Ashley Furniture Outlet was an amazing one. Large part due to the care and customer service of Home Furnishing Professional James Ruffin. Mr. Ruffin spotted me from the tail end of the store and made sure to be the first to greet me and ensure I had assistance with whatever I needed. His professionalism from his appearance to the manner and way he talked to me was very very impressive. He is a leader of men and women and it shows the moment you walk into the store. He provided me with clear cut and honest information about the furniture and the store and made me actually tell a handful of friends I know to handle all their furniture shopping needs at the Ashley Outlet location in Antioch, read more

I was looking for matching end tables and a coffee table for my living room, and since it's so hard to find matching sets I decided to come to Ashley HomeStore Outlet. Many of their items have minor cosmetic blemishes (some major and they discount accordingly). I found my coffee table and 2 end tables almost immediately and the price was right for $408 for the whole set. Barak was really helpful and gave us suggestions on matching and followed us around to check prices on the clearance items. Will be back for sure to furnish rest of the house. Side note: it helps if you have a truck, the only delivery they offer is arranged by 3rd party, but all the heavy loading you ought to be prepared to do yourself if you want to save money on delivery. read more

Ashley Outlet - End table and coffee table set - Furniture Stores Near Me - Antioch, Tennessee

Never ever use ASHLEY FURNITURE!! I have purchased a bed, couch and table with chairs. The bed had to be replaced within 2 weeks due to the base electronically not working. The couch had to be replaced due to the delivery guys dropping and breaking it. They LEFT the DAMAGED couch and I had to FIGHT to get it replaced. Now out table and chairs are PEELING apart and if you put any kind of warm plate on the table it will leave a steam mark. (This is not that hot of plates-Just ones we are eating off of.) The screws in the chairs have stripped out and the legs will not stay intact resulting in the clasping of the chair. Yes i purchased the 5 year protection plan that they conveniently will not HONOR. I will sit on the floor before i ever buy from them again. Horrible business and no customer service. read more

Don't waste your time going here. I specifically asked for them to look up to match the price online and give me the 25% off Black Friday sale which they didn't. They don't match prices to their online outlet website prices and over charge you above retail price online but give you a discount to make it look like they're trying to save you money. I feel ripped off making my purchase and won't ever be going back there again. read more

I wish I could give them 0 stars. Actually, their staffs were actually acting cool greeting customers, except for one black guy with the bald head who always sat at the register desk and acted like a dick to me every time I came by for shopping. He talked to me in a very aggressive and unfriendly way that "I remembered you, you have been here 4 times!", which made me feel really uncomfortable. read more

Really cheap quality....more like Big Lots The only draw is the high interest financing for people - basically predatory read more

The manager is absolutely amazing. The team is professional, friendly, and so willing to go the extra mile. This is the only Ashley Furniture I will come to, they hands down provide the best service in town. Bryan deserves the biggest shoutout for being the manager he is and always making it a pleasure shopping there. I wish I could give more than 5 stars. They have a huge selection and will always find a way to help you get what you are looking for. Pricing is so reasonable as well!! read more

Awful customer service. Ordered furniture and confirmed delivery 5 times. Took off work and no delivery. Apparently they lied and not everything is in stock like email confirmation said. By the time I get furniture it will be 10 weeks. I was told 5 weeks. I've tried calling to complain but no one answers and you sit on hold. Supervisor was supposed to call me back- didn't happen. Messaged them on Facebook without a response. Will definitely not recommend or buy from again. Lesson learned. read more

Derico Johnson was very helpful. He helped and was very nice. The store in Antioch, Tennessee read more

Ashley Outlet - Derico Johnson was very helpful and patient - Furniture Stores Near Me - Antioch, Tennessee

Wanted to purchase a $20 picture, and they said they needed to scan my photo id. That seemed very shady so I refused and left without making a purchase. Why does this company need my info?? Not today Satan. read more

I'm soo disappointed In this furniture company . I was told when they delivered my bed that the delivery guys would haul off my old furniture , even had a note on the receipt that stated that ! Well I received a call on a Wednesday and was told it would be moved back a week because the base was on back order, this after we were told everything was available!!!!! So Friday I see a text that our stuff was being delivered on the original time, ( so we had to call and cancel our appointment we scheduled to do something else that day !!!!!!! When the delivery people get to our house, we remind them to haul off our old stuff . I see them talking outside , and the chicken sh- t head guy sends his helper in to tell us they don't haul old stuff out ( which again is on our receipt) !!! So my husband ( with his bad back) and I ( with me not feeling good) haul it out so they could set up the furniture!!!! Thanks Pat and Mario !!!! For Nothing !!!!!!!! I am posting this in hopes our FB friends , and their friends, and their friends, and their Friends, will forward this and read all other disappointing comments of the Ashley furniture co , before thinking of buying anything from this low rated company !!! Now beware , they will respond as to how their rating or service is Great , but believe me you, THEY SUCK !!! Never Again , you poor piece of crappy business, Never Again !!!!!! Can't wait to see a person standing outside your buildings with a Going Out of Business Sign !!!!!! read more

I originally gave this store 2 stars, but since then I have had even worse experiences. Someone from corporate commented on my review and started a conversation but then ghosted me. That was 2 months ago. I also tried to order a piece of furniture and it did not arrive on the scheduled day and no one can give me information on if/when I will receive my purchase. I would not recommend that anyone take a chance on buying from Ashley. If you're dead set on it, order Ashley products from a local furniture store like Sanders. read more

i ordered furniture from asley. was told bedroom funiture would come from chatta with in 2 weeks. I was left voicemail that dresser and mirror were in. I asked about rest of furniture with no satisfactory response. I decided to cancel order. I also had ordered some living furniture. the sells person told me I would have to talk to manager. i called custOmer service and they said none of my order would arrive until after October 1. I had explained October was not acceptable due to family issues. after over a week and several emails I finally got email from sales manager that order canceled. I asked about my down payment and after a couple days the manager sent email that would apply to my mattress which was billed separately. I went to pay off mattress and was told I owed $600 in re stocking fee I cancel order in less than one week. I told him I wouldn't pay it and he said Yes I would because I signed contract. I tried to negotiate a smaller restock fee as none of my order was to arrive untill October. No cooperation The biggest problem was in front of other people the sales manager said that because of what I did I "took food from the mouths" of the sales lady's children. I will never go there again. read more

It was easy in and out. Aristotle helped us put it in the car and tied it down. He was amazing it and I highly recommend going into the store. Aristotle really helped my daughter and I get it in the car with a smile on his face. Thank you read more

Trash. Rude manager, customer service is shit, gave me attitude off of one question, saw some roaches on the ground. I know where I'm not going to to buy furniture. read more

Brandon was great to work with. Very knowledgeable about the couch and mattress we were interested in. Gladly bought the mattress during our visit since they didn't have the couch on hand. read more

Absolute worst customer service and products of any retail store around. I purposefully went to a store to buy a couch because I needed one and they did not tell me the one I chose was on back order, they brought me just one small piece of the couch for delivery so that I could not return it/cancel the order. This small loveseat section of the couch is is nonfunctional. The cushions fall off of the base- and still no attempt for correction. A third day that the delivery is rescheduled for more than a month after I bought the couch, with just ONE day's notice. I had to take the day off of work to be home when the couch came in, too. Thanks for nothing, Ashley HomeStore, you lost our business for life. Don't waste your time or money here. read more

I had such a great experience in this store and it was my first time at this location! I came in with an idea of what I wanted and was able to get the EXACT couch I wanted at a CHEAPER price than expected/what was posted online. Viola, you are an angel my love! Thank you for your assistance and conversation. Perfect way to end my day! I'll definitely be back when it's time to get something else for my place :] read more

This store has been an absolute nightmare to deal with. I made a purchase in as-is condition, agreed upon and signed for the condition, and came back the next day to pick up. In the process of disassembling the desk to load into my car, they crew damaged it by flipping it over and kneeling on it. I have been given the biggest run around trying to resolve this and have not encountered a single helpful person. They say I am ineligible to for refund or exchange because I bought it as-is (not as-was, I guess). The salesperson who helped me was helpful, unfortunately he stopped working there in the two days that the call center gave me the runaround. They are sales focused, not customer focused. In fact, they have a counter on their front door and if they don't sell to you, it hurts their ratings (or something to that effect...they don't even want customers to use the main door for pickup). read more

At first, this place seemed great. The manager, Ben, was very friendly towards my roommate and me. He sold us a couch and we added on an extra delivery fee for convenience....which ended up being the most inconvenient situation and I would not recommend it to anyone. The delivery person apparently came to the apart, but never called us. They tried to reschedule but during work hours and we couldn't take off work again. Then, we picked it up ourselves but didn't get the delivery fee back. Once we unwrapped it, we saw that it was the wrong color..... Throughout this process we called multiple times a day for 3 weeks and ended up getting hung up on, had to take off work, never got calls back, find our own truck, and STILL never got our money back. Then, I went to the store and they said they could give $50 back. Even though the delivery fee was more. Then after being in the store in person and having him look at the receipt, he said we could get it back. But nothing more than that. Even though we had so many inconveniences. I would not recommend this place or any Ashley Home Furniture stores to ANYONE. read more

I needed a quality couch that looks great on a budget, and after looking at three other furniture stores in the Antioch area no one else came close to Ashley Homestore's selection and price. Faith and Travis helped get me a great deal on a couch the fit my needs perfectly. Can't wait to have it delivered! read more

Wow! Kyle and his colleagues were so helpful! They got me in and out so fast with no hassle and I'll have my dream couch delivered and installed for cheaper than expected in two days! Nearly passed out when they said they could do it so fast. I'd visited a lot of homewares stores the day before and they had all made everything seem so much more difficult than it needed to be, these guys bowled me over with their work. Highly recommend! read more

Poor customer service. Inaccurate information provided. Purchase of goods Tuesday was advised could get delivery Thursday. Delivery called to schedule delivery time for Friday- 5:30-8:30pm. Was told delivery on Thursday was not an option. Made arrangements for Delivery Friday- 5:30p-8:30pm. Could see there were previous issues on yelp noted and the same email was provided to "reach out" so my first choice was email them rather than list a poor review. (no reply) Delivery was not made until 9:30pm. paperwork clearly states if delivery isn't accepted could be charged additional delivery fee. Driver did offer to "reschedule" but again no promise the same wouldn't be a problem. Driver advised they were busy. Obviously customers time isn't as important or have any value to Ashley Homestore Outlet. Called the store direct to address issues. After 10min conversation was told "call this number" to find resolution. Followed directions given and again spent another 15min on the phone only be advised to email customer service. I brought to the CSR "Lisa" I was following the directions given and was asked to "hold" to which the line was disconnected after waiting on hold for a period of time. I have emailed customer service. I am posting my review to hopefully give others "warning" you might or might not get the service you expect. read more

Terrible delivery experience. Do not pay for their delivery. Only buy if you can transport your items yourself. Delivery people didn't get the sofa out of the truck. They did not measure the elevator or the stairs. They just eye balled the elevator and said that the sofa won't fit. They refused to use the stairs. All this after you pay the delivery fees. read more

Shopped in many stores today in Antioch but Fathi made me feel very comfortable. I wanted a kitchen table and it would have cost me about 1000 but he offered me the floor model for 800 with a 5 year protection plan. The 5 year plan can be applied towards a future purchase of 500 dollars or more if you never use it. Perfect for me. I have grown ups in the house and replace furniture just because. read more

Had a horrible experience at this location the lady at front counter is the rudest person I've ever come in contact with and they way she treated her saleslady was so condescending I'll never patronize Ashley Furniture again did not get my 90 warranty on a mattress I paid $1000.00 for told me it was as is..My bed was delivered damaged and they have yet to send a service tech to replace the damaged part.. Terrible customer service shame on you all. read more

Large amount of items to choose from and at good prices. We came across the perfect chair and had it at our home the same day!

I bought my sectional from there today and everyone was super helpful. Great atmosphere.

Went to purchase 3 pieces of living room furniture in May. Got 2 pieces in pretty short order. It's now September and was told last piece would be delivered today. The delivery window came and went with no chair. Called driver and was told it was not on truck. No one from the store called to let me know this. Called store and was on hold for over 30 minutes. Finally, someone answered and confirmed chair would not be delivered. This was unacceptable and asked for refund on my credit card. I will NEVER shop with them again! Would give negative stars if possible. read more

I still don't have my furniture...I bought it more than a month ago. Was told I could pick it up a few days later. Tried to pick it up. But, they kept making excuses and changing delivery dates. Now, more than a month later, I'm still waiting. This place sucks! They are unorganized and unprofessional. I only gave them 1 star because I couldn't give anything lower. I will never purchase anything else from them, ever. read more

If you walk in and are greeted they are very quick to answer questions or leave you be! I love that! Lorie Grouzis is my go to gal for great deals, just be prepared: if you want to finance you need to have that in your "TIME BUDGET" cuz it takes a minute, but for such a killer deal, it's soooooo worth it! read more

We went to the La Vergne Ashley Homestore outlet yesterday and had a great experience. We were not hassled the second we walked through the door and were given time to look around the store. Even though the store was busy, Travis took excellent care of us and helped us through the purchasing process. Serita was very friendly during the checkout process as well. Overall a great experience and we will definitely be back! read more

I came into Ashley to browse and was greeted with a smile from Frances. Everyone was so friendly and I picked out a cute dresser to match my bed. I will definitely return for my next furniture purchase! read more

Meghan and I went shopping for the first time and we would highly recommend going back to Ashley HomeStore. Oreo @ the 100 Oaks loaction helped us out and she was straightforward and incredibly kind and funny! She is great and would go back to her in a heartbeat for future purchases! We bought a brand spanking new couch and looking forward to the delivery! read more