update flix bus SUCKS big time my brother needed to get to LA from San Jose. They change the schedule 3 times 3 TIMES I recommend nobody takes this bus. read more

I wish I could leave zero stars. This company has terrible customer service. Their buses leave ahead of their departure time so if you're not there we'll in advance you'll miss it and not be able to get a refund. Take the cal train over this! Cal Train leaves when they say they're gonna leave, not 10 minutes earlier. read more

My grandson took the flexbox from San Diego and it was supposed to be to San Jose California. But when he got to LA the bus driver asked him to leave the bus and because his ticket wasn't to San Jose but we saw his ticket and it was to San Jose California my daughter tried calling the company and they could not do anything for it they have no supervisor. So I definitely do not recommend this company for anyone. We were lucky that we have family in LA and they went and picked him up from the station and now he's going to take a plane home. I don't know what this company value is to their customers or what they think it is but it's not good. read more

Flixbus is super cheap. The service fees are low (only $2 per transaction, not per fare like other companies may charge) and if you book early out enough, you can find some great $4.99 fares. The rides themselves, when adhering to schedule, are pretty pleasant and quick. I've only taken the Sacramento to SF round-trip connection, as it makes a stop in Oakland, so my review is reflective of this experience only. Megabus does not stop in Oakland so Flixbus seemed very convenient to me. In my experience the buses have been cleaner and felt newer than other private transit I've utilized before. There are also more stops in general, which are both Flixbus's merit and downfall. If you book a trip from Sac to SF but then realize you need to get off before the bridge, you can just hop off in Oakland. I believe there's also a route that does LA to San Jose to SF to Oakland to Sac, so you get all those cities along the way if needed. However, this also makes the chance of delays way higher, as there are more stops to make, and each consecutive stop becomes more delayed if the one prior is late for any reason. I have taken maybe 50 trips over Flixbux over the past year. I would do the Sac-Oak connection pretty much every weekend. Initially, it was great. Oakland is exactly where I need to be. It's much cheaper than Amtrak, less sketchy than Greyhound, and saves me a BART/Uber to/from the City as I would have to with Megabus. Seemed like an all-around great deal. And for the first 9 months or so, the service was great. Yes, there would be delays here and there, but typically no more than 30 minutes. (For reference, Megabus which seems most similar in service and price to Flixbus, is almost never delayed. I've taken Megabus about 30 times and only had trips that were delayed a handful of times). A few months ago, probably around the beginning of summer 2019, let's say May, I noticed the delays were becoming longer and longer. The longest I'd stuck it out was and hour and a half. Unfortunately, Flixbus's customer service phone number is pretty much nonexistent. They keep you on hold forever, or tell you there are no agents available to help. So if your bus doesn't show up and you want to know where it is, you're out of luck. They do have a bus tracker which in theory is a fantastic idea in terms of figuring out where your bus is geographically at a certain point in time, but it almost never works. I think I've only seen it work for maybe 5 out of the ~50 trips I've taken. And I even have the app. This to me, is the biggest downside to Flixbus's service: the uncertainty. The feeling of standing alone with your luggage on a random sidewalk (not even a proper station with employees you can direct questions to), and wondering "Will my bus be here in 3 minutes or 3 hours?). If they could just be transparent about delays, I could occupy my time with something else. I could go grab a meal or go back home briefly so I don't have to wait in the cold (or worse, the 110°  Sacramento summers). But they aren't. Often, you won't get a text or email about delays (I only do half the time). You have to go on the app or mobile site yourself and check, and often it's only updated AFTER the scheduled departure time. So what's the point? This is problematic for multiple reasons. You aren't just wasting your money on your fare. You're spending additional money to get to your destination another way (for me, it's usually Amtrak which is the most expensive option, $29 one way, because I can't just NOT get home for the night). You're wasting your time waiting at a bus stop for a bus that may never come.  They do technically have a refund policy that you can contact via email form on their website. I've submitted about 10 claims at this point, but only have ever gotten ONE successful refund, ever. And it took about 30 business days to get that response--that's not a typo. 30 BUSINESS DAYS. For these reasons, I cannot in good conscience recommend Flixbus as a company. If you are broke and this is the only method of transportation you can afford for longer distances, then okay, maybe you can risk the delays. If your money is more valuable than your time--sure, give them a shot. But if you require reliability in a transportation service, or don't want to waste your time, or would prefer not to wait in the dark streets of West Oakland for 2 hours with no updates from the app and no way to contact customer service, then absolutely, 100% stay away from Flixbus. You have other options that do have their own advantages and disadvantages (my preference is Megabus, Amtrak, and Greyhound in that order) but at least one thing they all have in common is that their vehicles show up and get you to your destination relatively on time. And at least if Amtrak or Greyhound are delayed, you have a station with food, bathrooms, and employees around to service you, rather than being stranded in alone in a dark street with no notification or direction. read more

This is absolutely the worst transportation experience I've ever had. STAY AWAY FROM THIS COMPANY AND DON'T BELIEVE A WORD THEY SAY ABOUT ANYTHING. Bought a ticket from San Francisco to Reno, was told the busses were new and modern. Wrong: dumpy old bus, with torn seating fabric etc. Was told there would be wifi. Wrong: no wifi, and not only that, the driver has absolutely zero idea why or what to do about it. Told ME to call the company which I did TWICE. Absolutely nothing happenend. Suddenly, we're in downtown Sacramento and the word starts filtering down the aisles of the bus that the company has decide cancel the rest of the ride. Claiming that weather in Reno would not permit the ride, and yet a quick check of the conditions toandin Reno indicate the roads are clear and open. The company won't even refund my fare. Although they say they will eventually. We are being dumped in downtown Sacto with absolutely ZERO assistance for our consdierable trouble. No alternative or rebooking offered. ZERO. This company appears to be run by a bunch of clueless idiots. STAY AWAY. read more

In response to Georgia's comment: Georgia, you conveniently ignored the facts I presented, as did the previous 4 reps that I've contacted regarding this. None of you can acknowledge the following facts because it would prove you're at fault. Those facts are: - The bus did not park near the designated waiting area - The bus was visually obscured by another Flixbus. It was BEHIND the other bus. As such, some people had line of sight to it, and some didn't. - No one from Flixbus came to the designated area to announce the arrival. By the way, the bus that we did catch 5 hours later DID park near the designated waiting area, as it was supposed to... read more

Pluses: -Inexpensive -Clean -Nice looking newer buses Minuses -Station has no shelter, Baby it's cold outside lol -Bus arrived 40 mins earlier and left 30 mins late, even when the bus driver was in there he took his time to have breakfast and see us all our cold waiting -sears are not assigned, so some people can get a bit nasty about getting in first to secure their spot read more

FlixBus - Bus San Jose - Anaheim - Buses Near Me - San Jose, California

I used FlixBus for the first time in March of 2019. I traveled from Las Vegas to Anaheim for a Disneyland Trip. My first experience was practically perfect. I even made a vlog about it which was meant for my friends to see, but it gained 3k in views and became my most active posted video: https://youtu.be/tq8IxRxy2cI So I've attempted twice more to use FlixBus and BOTH TIMES they've changed the booking on me. The timing hasn't been the issue with the change, as it's been within a ten minute window (for example, a 7:15pm pickup was changed to 7:05pm on the same day.) But the part that pisses me off is that I had paid extra to reserve a seat in the FRONT of the bus (larger seats, more leg room and quieter in the front). I was unable to then reserve the same front seats after the reservation had been changed. So I PAID for the better seating, but when FlixBus changed the booking, I was bumped down to general seating with no way to reserve the upgraded seats. LAME. They don't offer refunds: they instead give you a voucher (worth less than you originally paid) to use on a future trip. You can only use one voucher per booking (I currently have several) AND if you upgrade your seating, you have to PAY MORE AGAIN. What good will vouchers do me if I never want to use FlixBus again? They're making money off of THEIR MISTAKES. REALLY frustrating and I will not be using them again. Ever. read more

Beware!! They changed the departure time by 3 hours and failed to notify me. A gentleman and I waited and not bus. I left after an hour. The funny thing is I received a text notifying me that the bus appearance would be different after the supposed departure time. Good luck, trying to get a hold of customer service. I was put on hold and I hung up after an hour. If I could I would give no zeros. If you decide to use this service have a back- up plan. The bust stop is not in a safe area!!! Buyer beware read more

IWe were forewarned by the low ratings but had more time than money so sent a family member on a red eye from Oakland to LA. Bus broke down and was stranded on side of the freeway coming off the Grapevine for over two hours. Thought "OK-at least we get a refund" but NOOO. Refunds of delays for over two hours only apply to delayed departure times. Not breakdowns en route. One more caveat to keep in mind. t's only fair to add that the return trip did meet schedule though someone was in our traveler's reserved seat at boarding. Also COVID protocols were not well enforced. though bus itself was otherwise OK. One star is for their utter lack of customer service. read more

I went to Las Vegas via Flix Bus last January (pre-covid). The bus itself was alright, but the drive was three hours longer than it needed to be due to our driver taking the wrong route. We stopped in LA for food, and the food truck posted on their bus-stop property in LA gave me and my party food poisoning. read more

The trip itself was fine. The bus is fine and clean. I have traveled on Flixbus several times now from Berkeley to the South Bay with no complaints. However, THIS time... Our driver insisted that no one should be sitting in the front row of seats, even though we explained that the Flixbus website enabled passengers to buy the "panoramic" tickets at an additional cost. He eventually allowed the passengers that had purchased the seats to sit there, but he complained, stated he was tired, and generally made passengers feel uneasy about the situation. THIS IS NOT OKAY. Get on the same page with your drivers, Flixbus. Besides this, it's worth the price. You get what you pay for. Therefore, I'll use the service again, knowing what to expect. read more

If you want a Company takes your money and two hours before the departure your trip canceled with a baseless excuse, choose FlixBus. Never trust them because they are not good...Use Grey Hund. read more

I guess I am lucky or I have extremely low expectations. I have taken this bus 3x. One time one pick up was under a highway tunnel where homeless people live and they shout at us passengers (near Woz street) the other is the Eastridge loop. I will not book another ride from the Woz street location as it was scary, it's a good thing that I was with someone at that time. Eastridge loop is a safer location if they think about the safety of their passengers in my opinion. My buses going to Anaheim has been on time (give or take 30 -40 minutes) but coming from Anaheim to San Jose has 100% been delayed by an hour -2 hours. I completely understand delays of bus time since I drive so often so I always give myself an allowance of one hour to 2 hours AFTER my departure times, like I said I have low expectations. I usually book the night time bus so I can sleep at night and when I wake up, I'm at my destination, I am the type of person that can sleep anywhere... (Floors in airports. ) But during the break, I had to wake up from my slumber and stretch as they were refueling and said passengers cannot be in the bus at that time. I have not used the restroom so I do not know if it's clean. I have rode Megabus and I feel Flix is cleaner and upholstery is better, if that makes a difference. For $30 when the airfare is $200-$250 one way I'll take it, but if the airfare was $70-100 I would have definitely flown. read more

They either gave the wrong pick up address or the bus did not show up. I was even on the call with the reps while waiting for the bus. Terrible service. I was 1000% sure of my location and I sent pictures of the instructions and pictures of me at the exact location at the correct time. They aren't replying to my emails to handle the situation either. BEWARE! read more

I've used FlixBus on several occasions And I've had two horrible experiences, the first time I didn't even use their services sent them proof that I didn't because I was on Grey hound, was informed I'd receive a Refund first, which I never did and after continuously following up with them I was told I was going to be given a Voucher which never occurred either. I've utilized FlixBuses services 4 times since then and they all have been pleasant experiences BUT.... On Friday September 13,2019 I purchased a ticket from Victorville, CA to San Francisco, CA. My ticket gave a boarding time of 1:20pm... that bus didn't arrive until 3:45pm, at about 5:40pm we arrived to Los Angeles, Ca where I was to Transfer For my San Francisco bus. I waited and every San Francisco, CA bound bus did not have my booking or confirmation on any of them. I waited until 1:30am to be told that there were no more buses until 7am and to call FlixBus yet again. So From 5:40pm on 9/13/2019, until 7am 9/14/2019 I was forced to stay in this God Awful place where the night life was not too kind, lots of gang members, Drug Addicts, and Homeless and I don't believe I've experienced something so traumatic and frightening in my life. SO what do I do about this???? read more

Be aware of the pick up location. Double check with the customer service before you go. Flixbus sent me the wrong pick up location, but I was not able to fild until I called them to check for the status of the bus. Thanks that I was not the only one, there were other customers who also could prove that they sent the wrong info. I missed the bus, and paid $250 to get a plane ticket from San Jose to LA read more

Never showed up save your money. Happened to me twice. They want you to hold an they refund you in 2 weeks

The name should be SCAMBUS NOT FLIXBUS Unfortunately I cannot give negative stars. We had a confirmed booking with reserved seats and our bus time was 11.55pm. At first the bus arrived late and the tracking bus app wasn't even working. When the bus arrived it was fully occupied and there were no empty seats available. Looks like driver and the operator is scamming and filling the bus in their way without prior reservations. And people like us who paid heavily for reservations are told that there is some mistake by the system and it's overbooked so we cannot provide you any seats. We were traveling with kids and when we called costumer service they said they can refund if we claim. What about the inconvenience for the family with kid's traveling in middle of night and the operator was very rude and unprofessional. THIS IS A SCAM. BEWARE!!!!!. read more

The bus was very clean and on time, and but the charging and USB ports did not work. The bus wifi doesn't appear to be able to connect to the internet generally but can connect to an internal site with free recent movies and games/media. Scheduling and purchasing the ticket was easy on my phone. The bus pickup, transfer, and dropoff locations seemed to be just bus stops and parking lots rather than dedicated stations. The transfer layover was 2 hr 25 min. At the stop, there was an earlier bus that lead to my destination, and the driver suggested that calling customer service to change the ticket to the earlier bus for free and avoid the wait at the layover. I did, and the representative explained the that if you buy a trip with a transfer on a single ticket, you cannot change the second bus after the transfer to a bus that leaves earlier. So at the transfer you have to wait for the later bus that FlixBus's website booked for you, even if there is an earlier bus going to your destination. But if a bus trip is on a separate ticket (ie without a transfer), then it can be changed to an earlier bus for free on the app or website. So it appears that you can change the entire trip for a fee within a few minutes of the departure time, but just not a section, separated by a transfer, of the trip after it has begun. The seat locations numbering which I paid for on the Flixbus website were not always the same as on the actual bus, and was somewhat misleading. On the 2nd bus after the transfer I knew we would be traveling south in the evening with the sun on the west (right) side, and so I wanted to be on the east (left) side of the bus to be in the shade. However, it appears that because the numbering inconsistency between the layout on the website and the actual bus, my seat was on the right (sunny) side. Assigned seating was not enforced on my trips though, so maybe it doesn't make sense to pay for a specific seat. There were a few stops in major cities, but not too many. The bus had a bathroom available in the back (which may be difficult to use on bumpy windy rides). The back of the bus (near the restroom) did not smell as good (though there seemed to be some sort of perfume to improve the smell), but the front smelled clean and fresh. The bus ride on the road was not as smooth as on the Amtrak, and I think Amtrak trains sometimes have more space and tables instead of just seats. I think the quality is better than the grayhound, but not as good as Amtrak. But the price and travel times appeared better than Amtrak. read more

Dallas to Austin round trip. Booking Number 1071712654 First trip, Old couples was sitting on my sit. Driver said he cant move them. Halfway the trip bus stopped driver said in 45 minutes some other bus coming to continue the trip. Second return trip , same sh** my sit was taken. Driver said "bus is empty just somewhere." Thats not first time Month ago Dallas Houston trip Driver throw my suitcase and broke the will. Other passenger was crying because driver left her bags in Dallas. I never will use Flixbus ever. read more

I recently booked a round trip ticket to NYC from Washington, DC to see a taping of the Jimmy Fallon show. This was a lifelong dream gift from my kids -- however, the Omicron variant took all the joy from this occasion. With the COVID-19 Omicron variant raging and the highest number of cases here in the District of Columbia as well as in NYC, my family - like so many others across the region - was significantly impacted with over 9 family members testing positive for COVID in the last 10 days. I opted to cancel my reservation, which was not due to a slight scheduling issue or minor coincidence - it was out of necessity to prevent the further spread of the COVID virus. I requested a cash refund because the future of this virus is still quite unpredictable and I cannot be certain that we will ever feel comfortable traveling by bus or train. I am the caregiver for my 90 yr old dad and would not want to put him in any unnecessary danger. I was offered a trip voucher which would be useless to me. I understand the company's refund policy but, was really hoping that the company would show some compassion during a global pandemic and grant an exception. LOOKS LIKE THEY ARE NOT WILLING TO DO THAT. I WOULD NOT RECOMMEND USING THIS COMPANY AT ANY TIME!!! read more

I just had a great experience with Flixbus this weekend (SJ to LA). The bus arrived at Eastridge mall 15 min earlier, and left on time. We got to LA downtown right on time. It would be 20 min earlier if not for the road work. Last year, I had two trips with them, and the experience was not so good (one 3 star for 40 min late, and another one 1 star for 1.5 hour late and left us un-informed). Hope this time is an improvement, not a hit and miss thing. BTW, I paid $9.99 for the one-way ticket, can't beat that! read more

Horrible: bus late by 1 hr 50 minutes which in turn means missed connection in LA. Tried to cancel using their app: could not be done. Tried looking for a human being to help us out: none. A tel number, email, anything: none. This is the second time, never again with this crew. read more

In response to the comment below left by Daniel H of FlixBus i tell every potential customer to BEWARE of using FlixBus their process for booking using the app is flawed. They expect you to read the fine print, they expect you to do so many additional steps just to reach your destination. Their practice is to make the process so confusing that you'll miss something along the way and purchase additional tickets. Their comment on my review doesn't grant any changes as to my negative opinion of their services. I've also messaged several of the other negative reviewers and not one of them was satisfied with the result David H. has given in place of their disappointing travels with FlixBus. So their claim as to having satisfied customers is bogus even a few friends and family of mine that have since used their services have told me they will never use FlixBus again! Also to make it clear about their supposed voucher they are offering me $24 for a trip that ended up costing me well over $200 after all their miscommunication and fault using their app. I wouldn't believe a word David H posts on yelp he is most likely a customer service rep in Europe. Try calling their 855 number and you'll see they don't have anyone located in the US you can speak to just an empty office in LA to mislead Americans. Beware of FlixBus definitely not a professional service provider. read more

The first time I used FlixBus was great! Quick and easy traveling. The second time I used it, I was waiting in the rain in San Francisco, and it didn't show up for two hours! No one communicated to us that there had been delays even when I called the customer service three separate times. I ended up giving up and went home. When I requested a refund all they did was give me credit for future trips. Then, the next time I used it it didn't show up for an hour and a half, again with no notice of delays. Finally after calling twice, we got an email saying it was delayed and it showed up. Conditions on the bus weren't ideal either. It was extremely hot inside and the bus driver was quite rude. I think FlixBus has potential to be an amazing experience! They need better organization, tracking of buses, and communication with travelers. read more

The first time I took this bus was fine everything went smoothly and I got to my destination. But the second time my bus never showed up. I kept tracking it because I thought it was late because of traffic but it just ended up not coming to the pick up location. I waited an hour just to be left behind. read more

Never go on this bus! People have been waiting for 2 hours without food and water. This is a very dangerous place with lots of homeless people. I am very disappointed. read more

I went online and determined that FlixBus runs between Santa Maria, CA and San Luis Obispo, CA. Apparently it's in Santa Maria at 11:00 a.m. but it's a medium size city and no where on the site does it tell you the pick up location and I needed to know that before I booked. Would have called and asked but oops, there's no phone number. read more

Horrible company and their customer service is the worst. Who knows where their customer service is located. They did nothing to try to help me. The bus stop was not marked and I missed the bus. Customer service said it was my fault and there was no refunds or rebooking. They gave no options and were dismissive and rude. read more

This service made the DMV look like pushovers. I wish I could give this negative stars. I've never met anyone looking so intently for a fight as much as the bus lady for my ride. The lady bus driver was talking to herself the whole time and threatened to call the cops on me twice for 1)having my ringtone go off and 2)for asking her why she needed to see ID. I think she was on drugs. I only know her name is Mariah cuz she was still mumbling to herself when I passed by her in the bathroom line. Like she was mumbling THE WHOLE RIDE and would randomly start yelling "you best believe" and " I wish they would" and go right back to mumbling to herself. She was driving so crazy that cars on the side of the rode were honking at her multiple times. I tried to sleep the ride off and ignore this hellish show but she was driving so terribly and jerking it kept shaking me. We were hours late to our destination and luckily I didn't have any connections to other transit or I'd be deserted. Speaking of desertion she even left someone who got there just before everyone boarded! Instead of waiting she intentionally tried to avoid him and rushed off while he was getting his bags out of his car! I felt scared the whole bus ride cuz I thought she was going to kill us. What sucks is that I've taken this service many times before with little to no problem. That ride was straight up torture and I was just praying I'd get home safe. Please don't take this until they at least fire that chick it's a safety hazard. If a crazy person gets on the bus and she dukes it out with them all passengers are in the zone of fire. At least don't bring kids cuz I have no doubt that she wouldn't punch your kid in the face and then call cops and act like she's the victim. read more

The ads made me think this would be a more luxury experience than Megabus but not so :( The driver very rudely barked questions and me and the child in my care, then gave no information about anything. The seats are cramped and the bus stops every 10 minutes on the 101 the whole way. Maybe if you live in San Jose and need to go somewhere on the 101 this makes sense but I won't take FlixBus from Oakland again. read more

DO NOT USE THIS SERVICE. I depend on FlixBus to commute to work on a weekly basis because it's cheaper than the train and megabus doesn't have the routes I need. However, there are consistent hour delays without warning. I have tied to recommend this service to my friends and family and have been disappointed when they are forced to wait an hour in the cold for the bus. Not only are the bus stops in sketchy freeway underpasses, by the company can't even keep track of their own busses. Not only is the concerning if there were to be an emergency but they don't give passengers a heads up as to if they should arrive later. On top of this they will only refund you if they are 2 hours late!! Terrible customer service and unreliable busses. I will continue to use flixbus because I can't afford the train but if you have the choice use alternative transportation! Not worth the stress. Terribly managed company. read more