Horrible. My son bought a ticket to NYC and when he got to the station they told him his ticket doesn't work and there is no seat on the bus. Then he called and they said that the bus has left and would not refund as people got on the bus but he did not?? He is a student so tries to save money and that is the whole reason he got this ticket... so it is shameful a bus company would do that. read more

I accidentally scheduled a bus ticket for the wrong date. When I called to get this fixed the day I was supposed to leave, the date on the ticket had already passed. So I was told I would be given a voucher for the missed trip. At this point its the end of my trip and I want to go home but the refund request could take a few days. So I was advised to buy a new ticket until I get the voucher. So, l I bought another ticket thinking I'll be refunded and I waited for the voucher. Nothing happened. I called back again and was then told that there would be no voucher provided and a refund would not be given since it was passed a due date. When I tried to explain to the rep on the phone what had happened and what I was told he basically said he didnt care and that it was my fault for not reading the terms and conditions. I was furious so I asked to speak to a manager. He refused. I then asked for his name and employee number he refused again, then hung up on me. I would've never bought another ticket from this lying, money grubbing company if I would've known about this policy when I called the first time. I will NEVER buy another thing from this company ever again! Avoid this company like the plague! They WILL lie to you in order to get your money and will lie to cover their own asses! read more

I was left behind at a rest stop three hours from my destination. All of my luggage was lost. Customer support has been absolutely, utterly unhelpful. They claim there is no real way to recover my belongings. They are evasive and offer no assistance. Getting to speak to an actual person was an extremely laborious process. While I was ultimately allowed to speak to someone, they offered only cursory expressions of sympathy and refused to acknowledge both my distress and the magnitude of the incident. Flixbus is only a shell company and because of this they evade all responsibility for their passengers, their passengers' belongings, and the conduct of their drivers. They do not know where their buses are, who their drivers are, or what the ID of any given bus even is. Do not take Flixbus unless you absolutely have to, and if you do, be careful; they are cheap for a reason. read more

Las Vegas to LA, Montclair bus has Worst bossy staff doesn't love to do their job. Another person with driver who help's passengers to board was very rude and doesn't listen to passengers at all. He guided us incorrectly for luggage storage. At our dropoff locations he doesn't want to open luggage compartment and was rudely blaming us for not following his instructions instead while bording he didn't observe that we were not going till LA our stop was before that and instruct us to keep our luggage in open compartment (it was only one open compartment) how as passengers we are suppose to know that it was for LA passenger. Please, give proper training to your staff about costumer rights and better/ clear communication skills because passengers are not school kid they are adults. read more

We booked out tickets from DC to New York were at the bus stop since 6 AM no bus ever came. We had to google a phone number since there was no contact info any where in the ticket. Finally after 20 minute wait the rep that answered the phone was rude and did not facilitate helpful info, basically it was wait at bus stop for 2 hours and if bus does not come you can claim a refund and if you leave you lose your money! Service was awful. Fortunately we ran into a VAMOOSE bus and they were kind enough to accommodate us and their customer service was exceptionally good. never ride flix bus! read more

They are very quick to take your money and when their bus was delayed by 3 hours they refused to give a refund. BOOK THIS BUS SERVICE AT YOUR OWN RISK. read more

I had bought 2 tickets for a bus from Green Bay, WI to Milwaukee, WI, and I was misinformed on the location of the bus stop, so I ended up missing the bus. When I called I asked for an exchange in my tickets for the following day and was told that it could not be done, so I then asked for a refund since this incident was not my fault, but was then told I also could not get a refund. I believe this is extremely unfair considering the fact that I was misinformed on the bus stop, and it was absolutely not my fault in any way. I feel I have been robbed by this company and treated unfairly, I believe I am at least entitled to a refund, my booking # 3122768178 read more

If I could give this no stars I would. The bus was over two hours late with no explanation. Once we all got on the bus the driver proceeded to walk inside the bus stop building for 15 minutes after already being so late. The rep on the phone was no help and "didn't know what was going on" and promised to "call back once it was figured out." There was no apology, explanation, or anything of the sorts to explain the 2 hour delay. Don't use this service read more

The driver of Flixbus said it would cost 69.25 Euros for me and my 3 children to go from Annecy to Geneva but once we got in board he demanded 125 Euros and I had to pay because our bags were on board and the children were tired! Greedy man took the money and pocketed it and gave me no receipt or booking reference. When I questioned him he was rude and aggressive. I have his photo and video evidence. Terrible company and terrible customer service and GREEDY RUDE DRIVETS! read more

I'm a loyal Flixbus customer but that's all going to change. They cancelled my bus ticket less than 24 hours from departure due to bus problems and they wouldn't offer me a refund, only a different departure time or a voucher. The newly created ticket had a different arrival time and pickup location that wouldn't work for me and they were unwilling to change it or offer me a full refund. Be very careful of this company. read more

I would give 0 star if I could! Worse bus ever! Our was supposed to get going at 6:15 am, 40 mins later, 30 people standing in cold on some parking lot with no seating, no bathroom,... they text us this: Greetings from FlixBus! "Unfortunately, there is currently an unknown delay for your trip. We are now working on a solution to get you to your destination as soon as possible. We send you updates as soon as additional information becomes available to us. Safe travels and our apologies for this inconvenience!" then 15 min later: " your trip is cancelled!" read more

HORRIBLE CUSTOMER SERVICE. First of all mind you I travel monthly on Flixbus and I purchased a ticket and got to the destination early with time to spare as I see the driver pulling off. I stopped my car infront of him and got out waving my hands and he drove round me and left. I still had 10minutes left until departure time and called customer service complaining. I explained please help me today is my daughters bday and she is really expecting me to arrive this afternoon. They said sorry we cant help and said I had to pay full price for the next bus. I went and booked a new ticket paying double the price and adding an additional 6 hours to my trip for the next bus. He showed up 45 mins late as a greyhound bus. Since the tracking app DOES NOT work on the website to figure out where your bus is at and since the GREYHOUND bus driver did not make an announcement saying this is the FLIXBUS replacement then I lost my money on that ticket as well not realizing that it was the bus I had to get one. I called customer support and they could care less, no refund, no understanding to put me on the next bus, no compassion on any level all they care about is taking my money. U am now out almost $100 for a simple ride to Kissimmee that costs $36. Now I have to pay another $60 to ride on a competitor. Dont worry Flixbus I will copy and paste while posting a negative review on every single review site while im here kicked back riding your competitors bus to my destination today and I will never ride your bus again or delete my reviews until you resolve this. read more

I am a broke college student. If you are also a broke college student this is the bus for you. It got me from my hometown to my college town and they have a port so I could charge my devices. This in turn allowed me to write a whole essay that was due. On the way back home. i would give this a 3.7 Stars. I got here way to early. But there is no need to be mor Ethan 30 min early. If you arrive at least 10-15 min early the bus will Either be very punctual or liek 5 min late max. read more

Don't waste your time or money! The service from NYC to Washington DC was an embarrassment. The driver barely spoke English and pretended not to hear but somehow he could hear on his cell phone and the one Mandarin speaking passenger. He refused to activate the seat power and then the overhead lights were off. On for one hour and then off again and he wouldn't reply even at intermediate stop when he wasn't actively driving. I complained to Flix and instead of taking responsibility they said they just contract with other bus companies so drivers and equipment isn't their issue. So I guess their only issue is take passenger money! read more

This service is a scam. Bus was very late and the ticket i purchased wouldnt scan. I had to argue with the driver until he let me ride. DO NOT USE THIS SERVICE read more

Horrible/non-existent customer service. Problems with the website ended up with me paying over $500 for one round trip to NYC from Toronto. Asked them for assistance and they did nothing to help. I will never use this company again. Please do not use this company, it will lead to delays, missed buses, and you'll pay more than a flight. Additionally, they own no buses of their own. Instead, they hire out random drivers and coach buses so there's no consistency. Additionally, if you leave behind anything on the bus you'll never get it back because these are random coach buses and not a part of the company. read more

flixbus is an example of how cheap and sub standard Canada's services are slowly becoming. the drivers should be experienced and well trained on customer service. it almost reminded me of some of the Indian private bus services. That's really bad ! This is the last time I will take their services. read more

I've been using flixbus for almost a year now and it's been a fine experience with hem up untill today. The bus driver of the bus I was supposed to take from Rhode island to New York decided to park around the corner from the street they usually park on so I don't see him untill he was already pulling away from the curb. I ran up to the window and banged on it for him to open it and he refused. He yelled at me that it was too late and that he's been sitting there since 11 in the morning and drove off. It was extremely rude and when I called customer service to complain I spent 10 minutes waiting for someone to pick up all for her to tell me that she couldn't do anything on her part because I missed the bus and that I would have to write up a formal complaint for them to conduct a further investigation. Never taking them again! read more

Cheap, but not worth it. The buses are always late, sometimes 2-3 hours, and they don't really keep you updated about delays. This has caused me to not make my connecting bus more than once. I have been told that I would get a full refund in the past, after having to buy new tickets and a hotel stay in a foreign city - but after several months of going back and forth, I had to give up. They have horrible customer service, and they don't pay you back for the mistakes that they inevitably make. I would definitely not recommend. read more

NEVER fucking use this company. First off they're always late. We paid extra for assigned seats but the bus that showed up was a different model and we didn't get our assigned seats and no one knew where to sit, it was a shit show. On the way back the bus arrived 30minutes late with no announcement that it had arrived either by txt or by someone going to the pick up area and telling us. Also the bus was visibly obscured by another flixbus that happened to be there for drop off only, we found out later. So we missed our bus because we had no idea that it had even arrived. The drop off only bus did announce that they were drop off only though (it arrived about 20 minutes after our supposed departure time). We got a txt at the supposed departure time saying the bus was going to be 20-30 minutes late - they could have notified us sooner! I called Customer service and an automated message asks if you want a fucking survey, then said my wait time would be 18 minutes. About 26 minutes later some loser answered and then said it was OUR fault that we missed the bus, despite the circumstances and chaos, and even though we arrived 15 minutes before the supposed departure time as instructed. It's like he didn't hear a word I said, and this dipshit company gives idiot peons like this guy power of decision and power to hang up on you with no oversight, and there's no way to reconnect in case the line disconnects after a long wait, and this is all WHILE you're trying to get a new bus to get back home!! And by the way, about 5 minutes after we arrived, a DIFFERENT Flixbus bus showed up, which was neither of the two I mentioned above, dropped off some people and then left, with no announcement or communication as to what was going on. The whole situation was very confusing. Also the tickets were not the super cheap ones, ours were $40 per person one way and then $50 per person on the way back, and that's not counting the money we lost on the bus that left without us. This company is incredibly unprofessional and utterly disorganized. You might be ok just by chance but it's totally unreliable. You're better off paying a little extra and getting something reliable if you actually care about your itinerary... UPDATE: as of writing this, we had to book another bus with this fucked up company because it was the only one available so we could get home. The bus showed up on time at the departure time of 8:30, unloaded some people, then the driver told all waiting that he had to drop off some people in down town Las Vegas and then come back!! lol - are you fucking kidding me?? So now we're waiting on this bus to go and come back in Friday traffic at 8:30pm on the Vegas strip, that's going to be at LEAST 30 minutes, probably more like an hour or more realistically speaking. REALLY, really, really STAY AWAY FROM THIS COMPANY!! read more

Pathetic Service. False and misleading advertisements. Worst and incompetent customer service.

Yuk!!! The bus stinks! The head rests are torn and duck taped! Wow this is awful. No way I can relax. It smells and feels like Bourbon street came with us. I am so sad...this so much easier than going through the airport...but I should have. The mega bus was so much nicer. read more

Flixbus is super cheap. The service fees are low and if you book early out enough, you can find some great $4.99 fares. The rides themselves, when adhering to schedule, are pretty pleasant and quick. I've only taken the Sacramento to SF round-trip connection as it makes a stop in Oakland, so my review is reflective of this experience only. In my experience the buses have been cleaner and felt newer than other private transit I've utilized before. I have taken maybe 50 trips over Flixbux over the past year. I would do the Sac-Oak connection pretty much every weekend. Initially, it was great. Oakland is exactly where I need to be. It's much cheaper than Amtrak, less sketchy than Greyhound, and saves me a BART/Uber to/from the City as I would have to with Megabus. Seemed like an all-around great deal. And for the first 9 months or so, the service was great. Yes, there would be delays here and there, but typically no more than 30 minutes. (For reference, Megabus which seems most similar in service and price to Flixbus, is almost never delayed. I've taken Megabus about 30 times and only had trips that were delayed a handful of times). A few months ago, I noticed the delays were becoming longer and longer. The longest I'd stuck it out was 1.5 hours. Unfortunately, Flixbus's customer service phone number is pretty much nonexistent. They keep you on hold forever, or tell you there are no agents available to help. So if your bus doesn't show up and you want to know where it is, you're out of luck. They do have a bus tracker which in theory is a fantastic idea in terms of figuring out where your bus is geographically at a certain point in time, but it almost never works. I think I've only seen it work for maybe 5 out of the ~50 trips I've taken. And I even have the app. This to me, is the biggest downside to Flixbus's service: the uncertainty. The feeling of standing alone with your luggage on a random sidewalk (not even a proper station with employees you can direct questions to), and wondering "Will my bus be here in 3 minutes or 3 hours?). If they could just be transparent about delays, I could occupy my time with something else. I could go grab a meal or go back home briefly so I don't have to wait in the cold (or worse, the 110° Sacramento summers). But they aren't. Often, you won't get a text or email about delays. You have to go on the app or mobile site yourself and check, and often it's only updated AFTER the scheduled departure time. So what's the point? This is problematic for multiple reasons. You aren't just wasting your money on your fare. You're spending additional money to get to your destination another way (for me, it's usually Amtrak which is the most expensive option because I can't just NOT get home for the night). You're wasting your time waiting at a bus stop for a bus that may never come. They do technically have a refund policy that you can contact via email form on their website, but only for delays over 120 minutes. If you're waiting for an hour and a half, you're outta luck. I've submitted about 10 claims at this point, but only have ever gotten ONE successful refund, ever. And it took about 30 business days to get that response--that's not a typo. 30 BUSINESS DAYS. For these reasons, I cannot in good conscience recommend Flixbus as a company. If you are broke and this is the only method of transportation you can afford for longer distances, then okay, maybe you can risk the delays. If your money is more valuable than your time--sure, give them a shot. But if you require reliability in a transportation service, or don't want to waste your time, or would prefer not to wait in the dark streets of West Oakland for 2 hours with no updates from the app and no way to contact customer service, then absolutely, 100% stay away from Flixbus. You have other options that do have their own advantages and disadvantages (my preference is Megabus, Amtrak, and Greyhound in that order) but at least one thing they all have in common is that their vehicles show up and get you to your destination relatively on time. And at least if Amtrak or Greyhound are delayed, you have a station with food, bathrooms, and employees around to service you, rather than being stranded in alone in a dark street with no notification or direction. EDIT: Daniel, the ubiquitous customer service manager who is responded to me, continues to hold consumers liable for Flixbus's negligence rather than taking responsibility for the lack of contracted service and transparency (which has already been paid for, mind you). He has told me I should contact social media instead of their customer service line, which I obviously had done before with no substantial response. He claims my cell/email info was not listed and therefore I could not receive delay notices or status updates--then why have I received some of them, and why would my contact info magically disappear from my account? Horrible, horrible customer service. read more

I have rode this bus line and greyhound several times over the years ,and today on oct 22 2023 I have had the best ride yet...Iv always had horrible experience with awful bus drivers they are always so rude and threatening to leave us at stops iv never had a pleasant respectful, genuine ,and professional bus driver that actually does there job and don't hate there job .....A down to earth nice person except for today all that changed for me I had the best bus driver you could you could ask for his name is Dean and he works for flixbus .......I took my time to write this because he needs some credit a raise or something and for the simple fact that hey kindness goes a long way and there is still good people out here in this ratchet world ....Thank y'all for your time. read more

First and last time I use this bus. Late arrival, rude staff. We arrived to the bus stop 15 minutes before the scheduled arrival time on the boarding pass. However, the bus was over 30 minutes late. When the bus driver got out, we approached him to show him our boarding pass. The driver responded in a hostile manner saying "sir I just need the last 4 numbers of your boarding pass." It was my first time traveling on this bus so I wasnt sure where that was on our boarding pass and as I tried to ask him for help he just kept repeating the same answer more aggressively. I was shocked by his attitude. My friend and I even asked him if there was a problem and he kept on repeating his answer. He then finally took the time to help us get the number. After that, a woman asked him the same question but he had no problem being polite to her right in front of us. Needless to say i wont be traveling in this bus ever again if their drivers cant even treat all their passangers with basic decency. read more

this is my second time riding with flix bus and I was very disappointed in the service this time around, so disappointed that I do not think I will be riding with flix again. I was traveling with my friend and we arrived at the station early at the same place that the bus had arrived the first time. according to the ticket we were supposed to be waiting in the downstairs area (the place we had been waiting the first time we rode the bus) but the bus had actually picked up at a different location which was upstairs. we were not aware that the bus pickup location had changed so we missed the bus. after missing the bus I attempted to call customer service, which took multiple tries to achieve because of how complicated they make it to reach an actual person to talk to about situations. Once I reached the person (after at least 10 mins) I told her what had happened and that we hadn't been updated on the new location because on our ticket it said that we were going to be picked up downstairs. She didn't help at all and did not care that we had missed our bus. We were looking for a refund or for a help in changing our ticket to a later departure time, but she did not care. She didn't apologize or offer any help with anything. flix makes it so complicated to get a hold of anyone from customer service and they make it just as complicated to receive help after contacting someone, they are not understanding and they need to fix their system because it is not working. read more

I was taking a bus from Naples to Miami, and the bus showed up to Naples 1.5 hours late. I arrived to Miami 2.5 hours late at 11pm, a time when my ride was no longer available, so I had to spend even more money to get to my final destination. The more concerning part, is the bus was over capacity by 10-15 people! There were people literally standing in the isle of the bus (2.5 hours with traffic). Additionally, the bus driver had said he had been driving the entire day without a break (likely over the maximum driving hours allowed by the state of Florida). I was legitimately fearful for my own safety. I was promptly told by Alban in customer service that the bus driver  "because he was behind he probably didn't take a break". He followed up by letting me know that the terms and conditions do not prohibit the bus line from booking and operating an overcapacity bus. Neither problem was reason enough for a refund. Both of these problems are gross negligence and will be reported to the Florida Department of Transportation. Never again will I use this bus line under any circumstances. read more

Horrible Experience with FlixBus - Please Read! Horrible! Horrible! Horrible! I took a bus on October 27th, 2019 from Phoenix, AZ to Anaheim, CA with a transfer in Los Angeles to get to Anaheim and realized I left my bag in the undercarriage of the bus as it took off. No big deal. They can take it down at the end-stop and I can retrieve it (which I believe was San Diego). I contacted FlixBus - they said I had to fill out an online form for a missing item. I did that. 2 weeks went by and they said they couldn't find my 50lb suitecase?!!! Come on! Thing is, I had 2 brand new pairs of shoes, new clothes and a Playstation 4 with a bunch of games, so I'm sure if they opened it they are going to keep it. Because that's exactly what it seems like. October 27th is when I traveled and a month later - I've contacted them over 5 times. They cannot do anything over the phone and have to contact their lost and found department via email only where in which THEY DO NOT CONTACT ME BACK FOR ANYTHING FOR OVER 3 WEEKS! I'm so irate and sad at the same time as I had pretty much everything in that bag and they treat it as nothing! I can't get a call back or an email back from them - even after calling and sending multiple emails to them about the situation. Beware! They will not help at all! I would take a Greyhound instead of FlixBus if I ever need to take a bus again. Horrible experience! read more

The Worst! No other words can describe the service offered by Flixbus. If you can use any other service, I would recommend it. My family and I were chose Flixbus to travel from Spain to Portugal and it was a nightmare. For the duration of a 6hour drive, we had no AC and no air circulation. When made aware, the company informed me that it was unfortunate and that they would offer us 20% and could do more because we had already travelled... Because, of course, we were suppose to know the AC wouldn't work and the bus would reach 39 degrees celsius... No efforts were made to resolve the issue, even when I reached out to the company DURING the trip. Terrible service. Stay away. read more

Bus was nice, new, clean. Driver was curt, but efficient enough. Price is fair. But actually GETTING the bus??? Sheesh. First bus never showed up. They later claim it did, but nope. Second bus also was a no-show. The app is supposed to show its whereabouts but just said they had no contact with the bus. We called and he promised to call, or notify me through the app. Never did. So I called again and this guy had me on hold for a while but promised the bus was coming in 30-45 minutes. And it came at the 45 minute mark! But that was 90 minutes late. Then I called to get a refund. They deny the first bus was late but the tickets were unused so they would issue a refund -- less a 15 euro charge per ticket (and each ticket was 9 euros). So we pay for a ride we didn't use. Their Customer Service is a sad joke. read more

would give them none if I could. I was sexually assaulted on their bus and they did nothing. 5 rude and terrifiGn drivers on a 35 hour trip throwing people off the bus for nothing I've never been yelled and screamed at so many times in three days was afraid they were never going to get us home it was awful read more

Terrible company with terrible customer service. Regularly cancel busses and refuse to provide refunds.

I would give less if I could. They were 2 hours late, didn't apologize and there was no option for a refund. Will rent a car next time

Don't use flixbus under any circumstance. I had a flight to SLC airport and was getting the bus in Provo. The bus was an hour and a half late and I would have missed my flight. Customer service would not give a refund. Awful company and read more

If I could give no stars, I would. Bus driver left my sister and her three young children stranded during a bathroom break. They had a scheduled 15min bathroom break, and when my sister returned after 5 minutes, the bus was gone. Took all of her belongings, and left her stranded with her young children in Kingman AZ. After she was able to contact company, she got the go ahead for me to meet at the stop in Henderson to retrieve her belongings. While I sat and waited at the stop, the driver sped right past it, not even stopping or slowing down for pedestrians in the parking lot. I followed the bus and we were going 30mph through the parking lot just to keep up with him. After flagging him down, and telling him the situation, he told me to pull over so I could get the items. I pulled over just for the driver to pass me and wave while doing so. Sister once again called company, who contacted driver. Driver stated that there was no belongings of hers on the bus. This whole situation put my sister, who is a struggling mother just trying to provide for her children, in a very dangerous predicament. We have heard some bad reviews about this company and their drivers in the past, but we thought we would give them a shot. Oh and on top of this disgusting behavior from their driver, he also told passengers that they were not allowed to use cellphones on his bus, and if the did, they would be removed. Please pay attention to the bad reviews!!! We would NEVER recommend them to anyone. read more

@FlixBus left my mom at a rest stop. When we called and tried to get resolution and get in touch with the driver, they told us to file a form and hung up the phone. Baggage continued the journey with the bus. Never. Again. read more

They should have an option of no stars. Bus is delayed and they won't refund your money. You call customer service and they "only have" one person working. Says he can't give refunds. Horrible service. Do not use or recommend to anyone!!!! read more

Horrible! Bus never arrived (although we arrived early and waited nearly an hour before finding alternative--expensive--way to get to our destination). They won't reimburse for bus that never came. Never use Flixbus. read more

I traveled with Flixbus for the first time on Nov 11 2019, at 22:45 from Rome to Milan. I sat on the corner back seat on the upper floor. Long story short, I was DESTROYED by bed bugs bites (see pictures). The bugs bites gave me hitching and red skin for the next 2 weeks before and at 6 weeks I still have bumps and rough skin. It's awful! I contacted Flixbus through their website and they took ages to respond and did not want to take responsibility. read more

** I tried to resolve the issues described below directly with FlixBus first, but couldn't find a phone number and got no response via my emails or online chat requests and the link to their customer service always had an error message ** I started my journey in Austin, TX to Richardson, TX on 2/18. I showed up in a parking lot and waited for my first FlixBus to arrive. TWO neon green Flixbuses ended up arriving at two different curb side locations ("Driver A" heading southbound on I-35 service road and "Driver B" heading Westbound on 6th St.) I started with Driver B on 6th since most of the other passengers were lined up on the street curb by that bus (no FlixBus signage anywhere). Driver B didn't know which bus was going to Dallas/Richardson, but the other passengers finally got a confirmation that Driver A was the correct bus. Without much direction from the driver we loaded our bags under the bus and set off to Dallas without any issue. We made a stop in Deep Ellum on the way up. I made a mental note of it because that was where my original return bus was leaving from on 2/27. I noticed that the pick up was, again, on the street curb area in front of the building address in my itinerary. Again, no FlixBus identification that I could see anywhere. Fast forward to my return date of 2/27. I received an email the night before saying my 9:05am bus from Deep Ellum got canceled (which was problem #1 of many) and I could either request a refund or book a different return bus "at no cost". I booked a later bus (12:15pm) from a location in downtown Dallas which turned out to be a Greyhound bus terminal. I arrived at the location at 12:00 and waited curb side (as I had done and seen with all other locations so far on my journey). There were other people standing with bags, too. 12:15 rolls around and I still don't see the neon green Flixbus. I check the app and it says delayed to 12:21 so I continue to wait outside. 12:30 rolls around and no sight of the Flixbus so I decide to go inside where I see that it's a bus terminal where GREYHOUND buses are going through the middle of the building to pick people up (not seen from the outside/front of the building). I asked someone inside about FlixBus and they didn't know anything about it. I ended up finding a person who made an announcement about a bus leaving and he said my bus had already left.???? I went to the ticket counter and explained my situation and the lady behind the counter said I'd have to buy another pass, which I did, but for more money than my original pass. So, I wait the 3 hours for the 4:00pm bus. That bus turned out to be a Greyhound bus, not a neon green FlixBus that I had been expecting and looking for. I finally get on board the 4:00 bus with the other passengers. Once on board the female driver proceeds to lecture everyone in a very curt (NOT COURTEOUS!) way about "if you can't keep your voices down you must move to the back of the bus". I like good noise control in public spaces, but nobody was talking over a normal conversation level while we were waiting to leave, but she kept threatening passengers who she felt were talking too loud (again we hadn't left the bus station yet). She ultimately made one man move TO THE BACK OF THE BUS!!??. Seriously?. Another man, who was not talking, refused to move to the back. And a third man, who wasn't involved in the moving took it upon himself to get off the bus altogether because of the tone/mood the driver had set, which was very intense. That third man never got back on the bus. Terrible experience. Will never use FlixBus again. read more