If I could give zero stars, I would. Affordable transportation, sure, but that's all they have going for them. Astounding that this company advertises that they receive sparkling reviews when it's quite the opposite. The "customer service" absolutely sucks. I had booked a round-trip ticket for July 4th weekend. Lo and behold, I caught COVID. I did read the cancellation policy, but stupidly thought that they would be understanding and allow a full refund since it would be a terrible idea fore to get on a bus with a bunch of other people. Nope. I spoke with a rep who said he would try to get me a refund, but probably just placed me on hold and sat there. When he returned and said that they're just going to stick with their cancellation policy, not giving a single shit about the circumstances, I asked to speak with a supervisor or manager. He made a bunch of.claims about not being able to transfer a call to someone higher up, the supervisors and managers don't deal with escalations, I had already reached the highest escalation I possibly could (even though he is not a supervisor or manager), and there is not another phone number or method of communication to reach a supervisor or manager. Then he asked if there was anything else he could do for me, to which I replied "apparently not", so he said "great, thank you for calling. Bye." and disconnected the call. I found a complaint from, filled it out, and have heard nothing. Since I'm still testing positive for COVID and not willing to expose others, I had to cancel the ticket myself online. Their refund rate plus the cancellation fee, I'm getting less than $40 back in a ticket that cost over $100 with all the taxes and fees. Save yourself a headache if you have to cancel unexpectedly due to a virus that medical professionals advise against sharing with the public and go with some other company for travel. Flixbus absolutely sucks because of their bullshit policies and robotic asshole employees. read more

Very upset with Flixbus, I got several tickets for my upcoming trip that I am very nervous about. I just received the cancellation notice from London to Lille because of that I had to purchase a Eurostar ticket which was not in my budget, very expensive, so yes this has caused me a big inconvenience. I didn't cancel my reservation, they CANCEL ON ME. I demanded the FULL REFUND of my ticket plus the SERVICE FEE. They gave me the choice to rebook a ticket or the full refund., I chose the full refund on my credit card. They refused to pay me back my service fee, mentioning using a platform. This is a scam and bogus, this will be my last time using Flixbus, very bad customer service. read more

I made a reservation for my son on Flix bus while he was on spring break. He found an alternate form of transportation, so I tried to cancel the reservation I had made only five minutes prior. I was told that I could only have a refund in the form of a voucher. They refused to refund my form of payment. The worst customer service I have ever experienced. read more

Very bad, will never use it again, no internet in the bus, the lavatory was out of service in the second one and very crowded with very small leg room. read more

Problem number 1: Got left behind in a toilet break, without my luggage and personal belongings. The duration of the stop was informed only once, in french, on a bus ride through spain, Italy and france. Maybe not everyone on the bus speaks french? I wasn't late because i was ordering coffee/buying a magazine: I was pulling my pants up in the bathroom, after waiting in line to use it. Heard a scream outside, in french, and left the bathroom booth as fast as humanly possible (faster than that, only with my pants down exposing private parts) and the bus wasn't there anymore! DETAIL: Not a toilet inside a big shop or convenience store, where you have no control over the passengers' whereabouts and they mix up with regular clients. It was a single bathroom booth, immediately in front of the parking lot, 10 meters away from the bus, without any other bus parked. A locked booth = someone inside! There was no counting of passengers. Problem number 2: Very polite phone representative tells me that even though she's sorry, they won't do anything for me. Even though I said "I'm in the middle of the highway with no money, as a foreigner in a country I know no one and don't speak the language". The message given was "not our responsibility, we don't care", but with very polite words now. Great improvement of costumer's service! Problem number 3: LOST LUGGAGE! allegedly they "can't contact the driver of the bus, don't have his contact information. Fulfill a form on lost items". Absolutely the same priority given to a lost pair of dark glasses. Yes, they won't warn the bus driver to leave my stuff on the next stop, 1h away! The bus driver will take my stuff to another country, thousands of miles away, even if I don't have a single extra piece of clothing with me and I'll still receive the same priority as someone that forgot their earphones. In a period of 14 days they will contact me to say if they found something. Can take up to two weeks just to compare the suitcase they found to the one in the photo I sent! A picture i took from the driver puting my suitcase inside the bus' luggage-compartment. I did it because I was aware of FLIXBUS' reputation, so I took a photo of all my belongings, since they don't provide a tag for you to withdraw your bags safely. It's like: you can't take any bag you want when leaving. Just book the cheapest flixbus trip and steal as many suitcases as you can carry Extra information: someone stole my bank card and money a couple of hours earlier, in the same bus. QUESTIONS TO FLIXBUS: - Are you aware that there is a facebook group with almost 7 thousand people called "FLIXBUS NEVER AGAIN"? - how can an international transportation company, carrying passengers from all over the world through different countries, have their drivers delivering CRUCIAL INFORMATION with no repetition, in only one language (french in this case), in a very fast and incomprehensive way? Isn't it obvious that not everyone will be able to understand french? A pre-recorded message in other languages is that unreachable? A visual sign? A better training of the drivers? Counting the passengers? - I'm not an isolated case. I came across innumerous cases of people getting left behind and receiving no support. - can you please provide me any direct and personalized assistance on this urgent specific case, other than a vague empty response highlighting how "everything is my own fault (even though flixbus is sorry), and that you have your policies and all I can do is wait"? Even though i don't have my clothes, toothbrush or work material? Are you going to try and get your client back by changing my mind or just ignore more bad publicity? Be aware that your reputation could be better: I don't speak any french but I'm pretty sure that the opinion of the policeman that almost detained me for being walking on the side of the highway had about flixbus was pretty horrible. read more

I was on FlixBus going from Las Vegas to Los Angeles. The bus driver stopped on a gas station and he told us he is moving 9:15 from the station so we can grab something to eat and I kept my bag in the bus. 9:13 I went out I saw him driving away I ran after him but he didn't stop in he left me over 2 hours 30 minutes away from the destination in the middle of freezing weather with no baggage. I was trying to find an Uber and Lyft for more than 3 hours in the middle of the night but I couldn't. It was the worst day in my life. Thanks God I found a Lyft which costed me a lot and Thanks God I had my earbuds in the bag and I tracked the earbuds and find my bag in the trash in the middle of Hollywood with some stuff missing. read more

They are not taking accountability for the companies they work with and their partners don't even bother to send a reply in case something went wrong. Extremely disappointed by this group. read more

They cancelled the bus 13m after it was scheduled to depart and wanted to charge me a cancellation fee. Do not book with them if you really want to get to where you are going. read more

We were in Paris and were going to take the midnight red-eye back to Frankfurt. Got to the bus station early and looked at the schedule on the monitor, it showed the bus but did not show where the parking slot where the bus was going to be. The bus apparently took off without us and several other ticket holders! Freezing cold in a ratty bus station and no customer service. Terrible! Had to spend alot more money and took a flight back from DeGaulle airport. Also had a horrible time trying to get a refund. So much for German efficiency. read more

Horrible. They canceled the trip last minute for our 7am departure from Vancouver to WA. I got zero notifications nothing about the trip update until I arrived at station . read more

My experience has been always good with Flixbus but I think it only takes one horrible experience to really sour my impression of this company. I bought a ticket for my mom to visit me from LA to Las Vegas. She waited in the station indicated in the ticket. 15 minutes later she was still waiting but as she saw about 12 people also waiting she figured the bus was just running late. When she contacted me I checked my email to see if there was a notice and I saw one I had just received saying the bus couldn't pick passengers up where it had originally confirmed and it now was waiting on a corner one block away. I told my mom right away and her and the other people still waiting headed to this new address but alas by the time they got there the bus was gone (They arrived to this corner 9 minutes after I had received the email). I immediately contacted customer service who wasn't very helpful because after asking me 10 questions about the ticket, the email used, the amount paid, the date i purchased this from, the phone # I used, etc which were all answered correctly since I had bought the ticket, they told me they couldn't help me with anything else and that any information could only be provided to the passenger directly. I had been on hold for 20 minutes before being able to talk to someone so I could talk to someone and after interrogating me they said I couldn't provide any feedback, info or do anything for my mom. The person who was talking to me was not helpful and I don't think they were the most fluent in English so It added to my frustration level as you can imagine. I ended up having to call again and say I was my mom so I could get a refund and book another ticket departing from downtown LA instead 3 hrs later from the original time. How this could have been handled: -Send a mass email/call/text to everyone who was supposed to take the bus on that station to let them know of their options if they miss the bus -Give some kind of discount for the trouble to those affected -If this ever happens again give people a call about the change in pick up location and give them at least 20 minutes to go to the new location. 8 minutes is jut not acceptable. read more

I would give my experience zero stars if I could. We were forced to book a flixbus due to train strikes in Germany and it was a 2.5 hour journey. We pre booked seats and got there early. Upon boarding we found our seats were taken and the driver refused to help, leaving us to stand the ENTIRE JOURNEY. We have contacted customer service and been going back and forth and the response has been AWFUL. Refusing a refund due to getting to our destination. No compensation for the fact we stood for nearly 3 HOURS and had an incredibly rude driver. We also used Flixbus in Philadelphia, PA the driver was lovely but the location of pick up was frankly, dangerous. Cops everywhere and hard to find. FLIXBUS DO BETTER AND BETTER YET REFUND US FOR OUR AWFUL EXPERIENCE IN GERMANY. DO NOT BOOK IF YOU CAN HELP IT GET ANOTHER COMPANY OR THE TRAIN. read more

Stranded AGAIN! I have booked about 10 buses and only ridden 5. I have used the same voucher from a canceled bus over and over because my buses keep getting canceled. Sometimes it's a few days ahead, one time it was after the bus was scheduled to arrive, and this time was about 30 min before. This is a real treat because I got one email that said it was canceled and then another one that said it was delayed. When I called customer service, they struggled to identify what was happening. Now I get to spend a bunch of money figuring out another way home from the airport. Absolutely the worst!!! read more

FLIXBUS IS THE ABSOLUTE worst transportation company in the USA. It's cheap for many reasons. Booked a ticket for 7am. Arrived at the location around 5am. The Bus comes rolling through never stops to pickup passengers. Customer service had the nerve to say all other passengers boarded the bus & that we were late. This is not the way to treat your customers.. DON'T EVER BOOK WITH FLIXBUS customer service reps. are a bunch of rude liars. They are not willing to work with you & find another bus. They said the bus was there and left at 7:05am. NOT TRUE Do yourself a favor book with any bus company not affiliated with FLIXBUS. I HIGHLY RECOMMEND NOT SPENDING YOUR HARD EARNED MONEY ON FLIXBUS.... if it were possible to submit without a star I would.. However I would give it -100 read more

i bought 3 tickets from Seattle to Portland for my family and myself. After a long trip from abroad and problems with the airline we finished in the Seattle airport with no connection to Portland, so we had the bad idea to buy the tickets with FlixBus from SeaTac to PDX. The bus departure was originally at 8am, 10 minutes before the departure we received an email from FlixBus changing the departure to 8:50am. At 8:25, while we were finishing to eat a light breakfast, and 20 minutes to the departure, we received another email letting us know the departure was changed to 8:30am While we were going to catch the bus we saw the bus leaving the bus stop at 8:27. We were unable to get to the bus stop before that. Flixbus has hidden the phone number in its web page, IF YOU ARE LUCKY TO FIND IT and you are able to call them, an automated voice provides you with some useless options. At the end, only email communication is possible. Flixbus denied us a refund even when they changed the departure time several time. BE AWARE IF THIS BAD COMPANY MAKING EASY MONEY FROM ITS CLIENTS. read more

For some reason I thought that this was Greyhound US. I booked a trip from bend Oregon to Denver Colorado. Everything was great. I even had time to wLk around town and still get back to the station early. Departure time rolled around and nothing resembling a Greyhound arrived. 15 min or so later ,after no clear indication of where to go , I asked the clerk what happened. That man let me sir there all day and then miss my bus. I'm an adult, I take responsibility for my actions but there was no way for me to know which bus to get on. Now because I booked through Flixbus there is no changing my itinerary and no refund. I feel like I've been had and that an out of country company has stolen my money. Negative stars read more

Cheap tickets = Cheapest quality of service + non-refundable taxes Our bus was supposed to leave at 7:30pm and we were asked to be at the venue 30min early. After 45 min waiting, we got an SMS saying the bus is delayed by 45 min. We had now waited for 1.5hrs. There was absolutely nobody we could talk to at the venue. They have a namesake counter that was locked an unmanned. Multiple flixbuses came and dropped people off and went and all those drivers said they don't know, they can't help. On calling customer care which got connected after 20min, we were rudely told the refund will be issued only of the bus is 2hrs late and they don't know the reason for the delay, they also don't know when it was going to come or if it was going to come at all. The tracking link never worked. After waiting for 2.5 hrs, we never got notified that the bus was not going to turn up. We made different arrangements at 11:30pm in the night. My very senior parents had to sit on the dirty sidewalk all this while - hungry and tired of walking in NYC. I would give them minus 10 stars if I could. read more

Takes money, issues no boarding pass, takes forever to issue a refund.. but takes advantage of its monopoly

First time using Flixbus; I travel frequently. Terrible service. Non functioning bathroom on a 5 hour ride. Useless customer service. Bus was running late; calling to check on the bus means hearing a robot give me instructions and ask me to make multiple selections before I can even talk to someone. Finally bus arrived, and we left1 hour late. Driver was grouchy at me before even getting on, asked me if I had paid for my luggage (I did; the default ticket price includes one undercarriage bag and one carry on) and singled me out, insisted on seeing what was inside my bag and lecturing me about not spilling my water bottle before letting me on. Other passengers had food and drinks they were actively eating so I don't know why I was singled out. He didn't notify me about the bathroom not working until I tried it while en route and found it was locked. He then scolded me for not knowing it wasn't working and not using the bathroom at our departure location. Overall just a bad experience so I wanted at least 50% of the fare back as I have a medical need to have access to a bathroom and was treated poorly by the driver. I contacted customer service through their chat (they don't have an email and you can't talk to someone on the phone) and was told that I'd get a 20% off voucher for my next ride. I said that this was unacceptable because after my experience I have no desire to ride with them again. Was told they can't refund my money because I completed the ride. There was no other option for me to get home and if I'm forced to use their (not fully functioning) services you'd think they'd be understanding that they didn't provide their usual service so I shouldn't be charged full price. Was denied that there was anything else I could be compensated with. Asked to speak to a manager. Told one was unavailable and that their team would be contacting me soon. Never heard back from them, so I went to chat with an agent again. Same feedback but instead of being offered a voucher, was shut down and repeatedly told they were "sorry" for my experience. I asked to speak to their superior and they said it was impossible. Then they said they were sorry for the experience and ended the chat. Their online feedback form on their website is ridiculously hard to access, and there's no way to contact them besides chatting with an agent. Overall there's no accountability whatsoever and no attempt to make sure their customers are treated with dignity. They don't convey that they value anything about customers other than our money. Absolutely do not recommend. Greyhound, Amtrak, Megabus--they all accommodate you when something goes wrong. Flixbus simply DOES NOT CARE. read more

The customer service and route information is absolute garbage. I will never be using this service ever again.

Would give 0 stars if I could. Bus was delayed by over two hours, so had to take a very expensive cab ride to the airport an hour and a half away. Cab cost $150 dollars. I get it, shit happens not mad about the bus being delayed. Flixbus would not give me a refund, only offered a voucher. Don't use flixbus. Horrible customer service, and shady refund policies. read more

Where to start? Cancelation without notice, then reassignment to another bus on their own... seat assignment (we had paid for) was no longer possible and minors (our kids) where put all over the place....we were given seat numbers that didn't even exist.. we will never use the service nor recommend it to anyone else.... read more

I have had very good riding experience with this company, but I am totally bummed out that a cancellation of $40 for $89 tickets purchased and canceled all within less than 24 hours. Calling their toll free number to complain as well as question the charges, Benjamin the agent, tells me "he is at the highest point of escalation" He has no manager or supervisor according. I stayed on the telephone line for greater than an hour trying to speak to a supervisor. I also went the website chat to no avail. Unsatisfactory!! read more

Bought a 10am bus, bus arrived at 10:30, when passenger asked if it was the bus to his location the driver called him dumb and said that was a stupid question. Driver made jokes during prolonged speech then told us service would be held up an additional 20 minutes for the bus to be repaired, while three other buses waited to go to other destinations in an hour, but no switch was made. bus was late, driver was rude to polite customers, bud didn't work. Awful experience read more

This bus company is absolutely horrible. The bus came and left over 30 minutes early. I have called customer service and there was NO supervisor to help me. I booked a ticket from my brother and because that bus came and left over half an hour early he is going to miss his dialysis. He can die because of this! I have no money to book another trip for him to go home. This is completely unacceptable. My brother is also blind. We were given no notice the bus cam early. I'm their contract it states to be 15 minutes early and we were 20 minutes early. But that didn't matter. If my brother dies it will be on this companies hands. I was on the phone with customer service for over an hour and NO supervisor was available. This is unacceptable. If my brother dies it will be on this company! read more

My wife and I we live in New Hampshire her mom and father live in Lebanon Pennsylvania, Her grandmother visiting from Puerto Rico we're invited to come to New Hampshire for Thanksgiving celebration. My wife has not seen her family in two years and was excited to celebrate and host Thanksgiving dinner for her family. Her family is low income do not possess credit cards, nor do they own a vehicle. We could not rent a car for them, so my wife chose to pay for them more than a week salary $522.93 Flixbus to book a 3 AM bus to Boston from Philadelphia two hours from their home. They secure their two hour ride and encountered an accident on the highway, which prevented them from making the bus on time. This trash company would not allow ticket exchanges refunds or no solution to accommodate whatsoever. Even a half price nothing go screw yourself happy Thanksgiving. We Did not even want a refund just the next bus available. Understandably, this is not their fault for the missed bus but this is not a single operated one bus company no remorse no system in place for these types of situations with a big corporation so if you want to spend your hard earned money and encounter problems in life and have them take your money feel free to use them because I'm sure if their bus was late and broke down and was in the same accident they would tell you to go screw in the same way they told us. They should be ashamed of them selves. Use them at your own risk of losing all your money. I am a manager at the Home Depot and I give away far more money for such smaller problems with more remorse and compassion to take care of customers they don't care about their customers whatsoever. read more

Truly terrible. Of the 5 trips from Ellensburg to Portland, 2 were canceled the day of (including today, the day before Thanksgiving, marooning our son to be by himself on the holiday). And the best part is: although Flexibus canceled the trip, we are only eligible for a voucher for a future canceled trip. If you have ANY OTHER travel option, do yourself a favor and take it. read more

Horrible. I booked a bus with them so I could get back to the airport after a bike tour. No information on the booking about how to add the bike to the reservation. When I called in they said I now could not bring a bike and they would not refund the ticket price. Absolutely horrible company. read more

The Flix Bus is an absolute joke. It's so inconsistent and gives riders no grace period even if THE BUS is late and not you. I've had several experiences where I show up right on time and the bus is already gone. The most ironic part is that the bus expects you to show up early but has a tendency to arrive late. When you try to compensate for this, they're so inconsistent they will just straight up leave you. I got a notification once that the bus was going to be 20-30 minutes late so when I accommodated my schedule around this, the bus already left. The bus drivers have a roster and know that there are people that need to get on but they stubbornly dictate their own schedule. A joke of a company when people rely on this transportation. read more

If I could I would put an even lower rating on this company. The worst costumer service ever!! We had a bus ticket from Biarritz to San Sebastian that was suppose to leave at 10.55 and we got to the station 20 minutes before departure. Then we got an email and text message saying the bus was 56 minutes delayed. Went in for a coffee and came back out and noticing the bus had left 3 minutes after set time. We asked for money back, but after a lot of hassle we only got 1 out of 2 tickets back minus the fee. This after about 8-9 emails back and forth trying to explain how stupid their system is and that we missed the bus ONLY because of their own message about delay. Ending up loosing a significant small amount of money to a company that probably running the traffic in hell. The worst kind of company that I only wish their prices wasn't that tempting... read more

FlixBus sold me a ticket and the bus didn't showed up two hours late because the bus broke down so I had to drive and they won't give me a refund. Horrible company do not use them. read more

We travelled for 2h45m on flexi bus. It's cheap and was there on time. However our seat wasn't even attached to the seat frame. It was completely loose and could be picked up off the frame with no effort. The driver was informed and after Looking at it for a minute says it's plastic and then goes on n his way. So my wife sits in this seat for the entire ride. If an accident were to happen would she have been ok? Why wasn't this issue taken seriously? 1 star cause your main priority should be customer safety and this ride was not safe. Shame on you read more

The Flixbus website is set up to trick people out of their money if they have to cancel a trip and want a refund. The small print indeed states that refunds are available, but if you navigate through the main page to "cancel and change" you will only be able to get a voucher, NOT your money back. However, it is not made clear that there is no option to choose between a voucher and getting money back. Indeed, the page suggests that vouchers are only there to be used for CHANGING bookings - not in lieu of a refund if you want to CANCEL. The site is unclear, and you may very well end up getting a voucher before it's too late. And nowhere is the ACTUAL procedure for getting a refund made clear (viz. writing a separate email using a different part of the site). If Verflixtbus were honest about having decent customer service, they would include the cash refund procedure in their FAQ and rename the main page on their website "change booking" (with no mention of cancellation). The fact they don't do that shows that they wish to trick people out of money. I've written back and forth to these people many times, explaining my honest mistake (and expressing the fact that their site is somewhat deceptively designed). Nothing. They just repeat again and again that they think the website is clear, that I knowingly agreed to a voucher and that it is non-refundable. I mean, if they cared about their customers they would actually understand what I'm saying and give me the money back. But that's clearly not their game. A band of thieves. I will never consider using them again and will discourage everyone I know from doing so. read more

FlixBus - Flixbus - Buses Near Me - Munich, BY

This is a disgrace of a service company. They cancel without notice while you're waiting for them in the middle of the street at - 20 degrees and wont even refund your money in full. Keep away! read more

Where to start... They come at they time they want and leave at the time they want. At least here in orlando. Sometimes you wait an hour for them. Other times you are waiting an hour because the driver decided to leave early. Customer service won't acknowledge it, Wont refund and will hang up on you. Luggage isn't safe. Anybody can take it. There's always a fight because of assigned seats since everybody will seat anywhere and the driver will see you as the problem if you complain. Definitely worth paying 5 more bucks for another company if you appreciate your peace of mind. read more

Great way to travel. I had a short trip from Sarasota to Ft Myers. Seats had head rests and foot rests. Very comfy. Restroom at the back. Driver great. Would now take them anywhere. Prices armrest good too! Much cheaper then driving your own car. Wi-Fi worked but couldn't watch my show that I previously downloaded. Also, everything on time! read more

Terrible. No information on ticket on where to find bus. No phone number for support. I finally found the info on a page of the website. Waited 45 minutes outside for the bus and never saw a FlixBus come. Found out it had come and gone with no announcement, no name written on the bus, and no way to know. Wrote to customer support who said it was my fault I missed it and no refund would apply. Multiple other passengers in the exact same boat as me. Never booking again. read more

WORST BUS COMPANY EVER. So many things went wrong with Flixbus. Do not waste your money. I ordered a round trip seat and before I got on there were immediate issues. 1. It doesn't matter if you pay in advanced for better seating. They don't care. On my first bus the driver ignored the assigned seating and told people to sit where they want. He couldn't be bothered with that so he just let people do what they want. 2. 15 minutes into being on the highway the bus broke down and we were stranded on the turnpike for almost an hour while waiting for a replacement bus. Most people taking this bus had commitments like flights. People were getting angry (rightfully so), and because of the negligence to the buses' upkeep, we got to our destinations over an hour late. 3. When we DID finally get our replacement bus, the driver did not transfer our luggage from the old bus to the replacement bus. He left all the passengers to fend for themselves and it was a safety issue. These bags were heavy and part of what we're paying for is the driver to to his job. I got hurt because I'm small and my bag is big and had trouble lifting it. 4. The next day, they "lost" my confirmation for the bus coming back. The driver (different driver from the last one mentioned) asked for my confirmation & name. I showed it to him. He then asked for the barcode. I showed it to him. He said he couldn't find my name. I started to get mad because I paid, had PROOF that I paid, had the email & invoice in front of him, and he was still denying me from getting on the bus. He then told me he would need to call customer service to let me on. As you can imagine, this delayed us and everyone else was on the bus, upset that this was taking so long. 5. The driver put me on the phone with customer service and had me repeat my confirmation number that had the date & time of my booked ride and the woman on the phone said she couldn't find my name for the reservation and that I couldn't get on the bus. I got even more upset because I paid over $60 for the round trip, had PROOF of the booking, and she said it didn't matter. I told her it's not my problem that flixbus lost my reservation because I paid. She then said "its not MY problem" and HUNG UP! Yep. Customer service hung up on a paying customer. I then went to my banks website to show the driver proof of purchase that I paid for the round trip and he was literally about to leave me stranded. The greyhound security saw the whole thing and they felt bad for me and convinced him to let me on. He then told me "I'll let you on, but you're so mad right now." Of course, I was mad. Anyone would be mad after not being let on a bus they PAID for after showing all the proof, being hung up on by customer service, and holding up an entire bus for more than half an hour. The bus is cheap but not worth it. You're better off paying $5 more for any of the competitor bus lines. Lesson learned. read more

If you love turning 8 hour trips into 14 hour trips, this is the bus for you. Not only do you get to wait on the side of a highway for 5 hours waiting for a repair truck that said it'll come within 2 hours, even though you are only a 45 minute drive away from your starting point, but you get to wait while starving yourself too and without water (if you didn't pack enough food, since you know, it's not a full-day bus ride...). Ok well I lied. The repair truck did arrive after 3 hours but they forgot a tool so they had to go all the way back to get that tool. But seriously. Please put your money elsewhere. Do not get attracted to the super cheap rates because you may end up with a completely unaccepable experience like I did. When the repair truck eventually came, there was no communication with the passengers. They fixed their flat tires and whatever busted under the bus and we went on our way without a single word spoken to us. On a side note, the fact the bus broke down should speak for how much the company cares about their passengers' safety. If you couldn't take the hint, then let me spell it out for you. They do under the bare minimum to keep their buses running. If you like to live on the edge and question whether or not you will be able to survive a bus accident, let alone get to your destination, then by all means take this bus. But I'm assuming most people get on a bus ride to go to somewhere. Oh yeah did I mention that their customer service is bad/nonexistent? If you do call them, expect a 30 minute to an hour wait (or no call at all. That wouldn't surprise me one bit) read more

TERRIBLE!!! Agressive bus driver!! Then a few hours later on my trip back the bus NEVER CAME!!! A man that was waiting told me it wasn't the first time. When I called customer service they told me yeah, the bus driver just didn't come. Worst experience ever!!! read more