I had gone to flirt a year prior to this previous appointment and had a wonderful cut and color. I called to schedule an appointment with the stylist that I had had the time before and the receptionist said, "Ha, no, she's not here anymore." I was taken aback and asked for a partial highlight and cut. The receptionist booked me for a good time on 3/24 but did not tell me who I would be working with. I came in, about 10 minutes early, and waited for an extra 20 minutes after my appointment was supposed to start. The stylist greeted me but did not introduce herself. I later had to excuse myself and state that I never got her name, which she apologized for. I was offered a cup of coffee and politely accepted. I told her what was going on with my hair: texture, thickness, products I use, how I style and part it, and what I was looking for, which was a partial highlight to brighten it up for the summer. The stylist told me that she absolutely understood and would use a color 2 shades lighter than my natural color (medium brown). I had my color on for about 30 minutes and she washed it out but did not put any toner on. The cut was phenomenal, though I had to tell her to take a lot of the weight out and she asked me where specifically, to which I directed her to the back of my hair. The way she styled my hair made the highlights blend beautifully, but they were a little light for my taste. I gave them the benefit of the doubt and thought that I would get used to them and that I was just being picky. I ended up paying $140 plus tip. I did not expect it to be that much so I had to actually transfer money into my bank account. Imagine my embarrassment!
A few days later, I realized I really didn't like them and wanted to get them fixed. Their website has an e-mail sign up forum and I posted my information on there on 3/31, assuming that they checked it every once in a while as companies usually do. I heard nothing back for 4 days so I e-mailed them with the e-mail that is listed on their website on 4/4. I did not want to inundate them with phone calls, e-mails, etc., as I understand it's a business and they are busy. Wednesday, 4/8 I finally call them after not hearing anything from them. I asked the receptionist, Brianne, if the manager, Christi, was available and I spoke briefly with Christi. I explained the situation with her, and she said that I had waited too long and that they only guaranteed their color for 2 weeks and I was 1 day late. I explained that I had e-mailed them on Saturday 4/4 and had heard nothing back and she stated that she would get back to me as she would check with the owner and IT to see if they had received my e-mail. I gave the salon a few days to check in, as I said, I understand they're a busy business. I called several times and the receptionist told me that Christi had been out sick 4/10, 4/11, and was not in 4/12 but would make sure that she called me on 4/13. I had had a busy week at work so I left the salon to call me. It is now 4/17 and I just called them again to state that I hadn't heard anything back and the receptionist, Brianne, told me that Christi was with a client and that she would give her a message to call me back later.
I have told the receptionist that I only want to get them fixed. I told Brianne that I'm not asking for them to redo my highlights or give me my money back, but that I just want a toner put on it to bring down the color and a deep conditioning treatment as my hair is really dry now. I used to be proud of my hair and I just want to be done right by a business that has such a good reputation.
UPDATE: I went to the salon today and spoke with the owner. The owner was under the impression that I had gotten my hair fixed last week. I told her that I had not and showed her my phone Records and told her that I had an appointment today. she apologized profusely and I ended up leaving the salon feeling like a million bucks. faith fixed my color and i absolutely love it. I explained to them that the reason why I was giving them a second chance was because I had only spoken to Brianne and I thought that she might be their weakest link. they were all very thankful that I did not try to get anything else out of them for free, but rather I was interested in their actual services. I really would recommend them as a company I just had a very bad experience with their customer service, and hopefully that will be resolved. read more