my chevy has been there several times with multiple problems that have been fixed. The staff is…read morepolite and keeps me informed as to what the problem is before going ahead ..am glad i found such professionalism in my area

I was told I needed new brakes & rotors & when someone worked on them there was still 80% left of…read morebrakes. They also told me about a major repair & when I got a 2nd opinion, they said that the major repair was not needed. The people were very nice people, but I would never recommend them.

If I could give a zero star, I would give a zero star the worst place to go total rip off run from…read morethis place do not go very bad service. Very bad attitude and poor work was done on my car. David S. the owner, I have called you several times and you have not called. Your manage Mike is rude and condescending to women. you both are liars and I don't know how you continue to have a business. i Would rather hav corporate handle this problem of discrimination because if you're as rude as Mike is which I think you are, there's no resolving it with you like I said, I called your number and left you a message to call back and you have not called back end of story. Manager, Mike also refused to give me his name. "I don't have to give you my name" I got from another employee

On 6/23/25 I Bobby Falco drove my Kia Soul into SpeeDee oil change 1587 South Main St. Athol, MA…read more to get an oil change. Their tech Sabastian, Dylan and manager Mike serviced my car. They also looked at my air conditioning, but the air conditioning was not serviced. I drove off their lot and onto South Main St. Athol to rt. 2 heading east to Leomimser, MA, on my return trip from Leomimser on rt 2 west the car had no power. I sat in my car on rt. 2 waiting for AAA, for an hour and 15 min. Then I received a called from MA state police, the state police officer said my car must be towed. State police called T.J. & Sons auto repair and towing 537 West Broadway Gardner, MA and they towed my car to 216-218 Mill St Gardner, MA Duval garage. Mechanic Cody Duval checked over my car battery and starter, all was good but when he checked the oil dipstick it was dry. No oil on dipstick then he looked under the car and found no oil drain plug was installed, no trace of oil discharge anywhere under the car. At that time Mr. Duval called and I inform him that I had an oil change at SpeeDee in Athol, MA. He called SpeeDee and spoke with manager Mike to explain the situation. Mike then asked for my car to be towed to SpeeDee in Athol, MA so it was on 6-24-25 by AAA. I called SpeeDee on that day 6-24-25 at 2pm and Mike confirmed it arrived. On Wednesday 6-25-25 I called and spoke to Mike he said he would get to it later that day. At 4:15 Mike called and said "I agree with Mr. Duval's finding, there is no oil or plug. Tomorrow my boss and owner Dave Sarnarnuky will be in and together we will come up with a plan to replace your car's motor." I asked how long it would take before I got my car back. Mike said "first he had to file a claim with their insurance company, with Dave his boss signing off on it. But all in all about 1 or 2 weeks and our licensed mechanic would do all the work to cut down on our expenses. Next day, Thursday, 6-26-25 Mike hadn't called so I called SpeeDee, Lisa answered and said "Mike couldn't come to the phone." After waiting all day I drove their at 4:15pm with my mom Anita Falco and found out Mike had the day off. Manager Jesse said that Mike has every Thursday off. My mom then called the owner Dave 978-618-7102 but only got his voicemail so we left a message with our contact information and the reason for our call. Dave did not return our call. Friday Morning 6-27-25 at 10am Mike called to say they would not repair the car because it wasn't towed to them first but my mom pointed out the State Police towed the car. Then Mike said any further conversion should be with his boss Dave. We have both called Dave repeatedly with no call back from him. Now some insight on me Bobby Falco. I am a 36 year-old man with cerebral palsy, my mom Anita Falco is a 69 years old retired school teacher, and my dad passed away. My mom has been helping with the back and forth conversations partly because of my speech and partly because I work daily. This is a huge problem with my independence as I now have no transportation. I went to SpeeDee oil for what is considered a simple oil change and now with no fault of mine my engine is seized and now I have no running car. It doesn't seem like anyone will help me. Please give this case the attention it rightfully deserves. Thank you, Bobby Falco bobbyfalcokilloran@gmail.com Anita Falco afalco56@yahoo.com

I had an iffy experience years ago at Jim's but decided to give them another shot recently. Gkad I…read moredid because they are under new ownership and it shows. Al is a great guy and super friendly. The garage is clean and the staff is knowledgeable. glad I went back, A++++

Great quality, extensive experience. No b.s., just straight talk about the vehicle. We have had…read morework done to both of our vehicles (Toyota Tacoma and Subaru Forester) and have been pleased every time. If they are not comfortable or equipped to do something (like transmission work) they will be honest and let you know rather than screw it up like other repair guys often do. Jim has a dry sense of humor that spoiled gen-z-ers or phony sensitive new-agers won't get. He is a good guy and excellent mechanic and is still working and advising the new owners.

Had an AWESOME experience at the mechanic's shop here…read more Over the years I've brought different cars for tire rotation, alternator problems, oil changes, brakes, and shocks and struts. Great customer service, very transparent with costs and what they do, they give you pricing ahead of time so there are no surprises. I never feel ripped off. Certified mechanic on duty and is VERY knowledgeable and trustworthy I was impressed. I will continue to go there for all my car needs and have already brought family and friends to have their cars done here too and everyone is very happy! HIGHLY recommend this place!

Great place to bring your car in for service! The owner and mechanic are very helpful. They were…read morevery trustworthy and my car is running like new. Thank you!

I told Michael Beatom that I would write a review every week until he did right by my mother. I…read morehave asked him to provide me with the evidence that he gave my mom cash for her car. She has since died, so I am her voice. .... He has not provided me with anything, except threats of spreading slanderous reviews. My mother gave her car to Town Line Motors , for them to sell it . Michael never sold it, while she was alive, nor has she gotten the $3500 cash he said he gave her for the car. We have asked numerous times for the paperwork, which he does not have. Who owns their own business and does not keep accurate records? I do not believe this Business is trustworthy or honest. Michael Beatom ....do the right thing for my mother Lillan and I will go away.

The owner lied about the vehicles condition and he ignored and pretended not to have received my…read moreemails. I needed the car ASAP and told him this but did not take possession for nearly a month because he neglected to mention he did not have the title and the previous owner had yet to pay off his loan. After waiting and being ignored I brought it to my mechanic who said the brakes and rotors needed to be replaced and the oil had turned to sludge. I contacted the dealer and he agreed to replace the brakes/rotors and change the oil, he said this would take one day. I left the truck at his shop and waited. He didn't contact me so I called and claimed "I didn't see the truck", it was parked next to his house/shop right where I told him it was. I waited another day without any response and called again, he said "the brakes are fine but I changed the oil. So after 3 days I got the truck and brought it back to the mechanic and they fixed the brakes and told me he didn't change the oil. I would recommend anyone looking for a used vehicle go elsewhere. I've never had an experience like this anywhere and I haven't included every lie I was told because doing so would take to much time. In conclusion, the owner lied and acted like a child and did not/has not admitted to any of it. I'm stuck with several thousand dollars of repair bills. Please do yourself a favor and do not shop there and tell anyone else considering Town Line motors of Orange Massachusetts.