Ordered a desk on amazon, thought it got delivered quickly but it turns out it was just the table top. Amazon gave no indication the legs would arrive separately Did chat with their support, which was easy, but still a hit of an inconvenience. read more

FlexiSpot - Office Equipment Near Me - Livermore, California

Customer service sucks with this company. You can't reach anyone. They shipped a part where a piece in the motor was installed upside down and assembly is impossible. I can't get in touch with anyone, even though their website touts 24/7 customer service. read more

Flexispot ships the desk and I received it quickly which was nice, the part that wasn't so nice was the fact that the screws needed for assembly were not in the package. I have been on an email chain with 9 different employees having to provide my order number, a photo of the parts missing circled on the manual, and my address only for them to tell me that I needed to wait 3 days for them to escalate this issue. I have attempted to call them numerous times, the phone line simply states "no agent is available at this time" and promptly hangs up on you. If I ever get these screws I can promise I will never buy or recommend this place to anyone. read more

HORRIBLE experience. The desk never came - I had delivery drivers driving around in circles because they mistyped my address (never ever had this experience with an ecommerce company). When Fedex did come around after calling them back and forth, the product came totally DAMAGED. I would never imagine delivering a $400+ desk in this condition. I didn't accept it and it never left the Fedex Truck. I never heard from Fedex and Flexispot on my Order. I reached out 3 days later to get an update and no one even knew what had happened. It was over two weeks since I NEEDED this desk. They said they'd send me a new desk through the Website Chat. I never got a confirmation email of this new delivery and after 3 more days, I cancelled my order and just repurchased a new desk hoping it would take faster time. NOW, I never got a cancellation receipt, I emailed order@ and contact@ - and called three times and NO ONE is available. I'm waiting 10 days and I will file a dispute but it's a SCAM Company. BEWARE. read more

FlexiSpot - How my desk arrived. No one reached out from Flexispot. Never replaced it, never reached out. I sent it straight back and didn't even accept - Office Equipment Near Me - Livermore, California

The desk is 5-stars, but I need to deduct a star for customer service/experience. I got an E7 desk. The instruction manual that came with it was very unclear. The biggest issue: the instructions said to adjust the length of the support beam so that there is no more than 7.87" of overhang on either side of the desktop. Then, after confirming the length, tighten the screws on the support beam. I did this -- I measured the desktop, then measured the support beam, then tightened the screws. However, it was only AFTER this that I noticed the pre-drilled holes in the underside of the desktop. The instruction manual made NO MENTION of the pre-drilled holes. When I saw this, I realized I needed to loosen the screws and adjust the support beam length. Unfortunately, 4 of the screws were deeply inset, and rounded out. Despite the claim on their website that they offer 24/7 customer support via phone, my Saturday phone call went unanswered and I was automatically disconnected after 30 minutes. So instead, I sent a message explaining the situation. They responded asking for a picture/video so they could better assist me. I responded to that request with a narrated video on the same day. After 2 days with no answer, I sent a follow-up message asking if they had received the video, and if they had ANY advice. No answer. Radio silence. I ultimately ended up hiring someone via TaskRabbit to help me. He was able to extract the screws using a special screwdriver. The rest of the setup process was easy and we (him, with me helping 1%) finished within 30 minutes. I love the desk now, but it would've been nice to have my questions/concerns addressed by FlexiSpot instead of shelling out $200 to get someone else to help me. read more

FlexiSpot - FlexiSpot Pro Plus Standing Desk E7 - Office Equipment Near Me - Livermore, California

I ordered a sit-stand desk and talked myself into adding a stationary bike. I ordered towards the end of October. The order was split into three shipments: 1) the tabletop of the desk, 2) the motorized frame of the desk and 3) the bike. Items 2 and 3 shipped right away. The tabletop did not. I emailed them and got a quick response from Cris from customer service. He said they had supply issues from the pandemic. I realize some things may not be in their control though I appreciated the quick response. Weeks later I see the tabletop was shipped. I can't comment yet on how the desk works. read more

Ordered a FlexiSpot standing desk from Amazon and love it. It's as beautiful as the pictures. I had some minor issues with my desk and PATRICIA helped me quickly resolve them to my satisfaction! Highly recommend their desks. read more

FlexiSpot - Standing Desk - Office Equipment Near Me - Livermore, California

The desks are great! If only there were competent managers hired to actually move the products as quickly and precisely as possible. I ordered almost $800 worth of merchandise, expecting the delivery to take a week. It took three days for both parts of the desk to come. Cool! Not exactly... Missing from the delivery? The 16mm screws necessary to put the table top together. 1) Who made the decision to cut a desk top into three pieces? 2) It is not impressive that you got me a desk in 2-3 days if I can't set it up and use. Just got off the phone with customer service. They're saying it's going to take 48 hours to process the request and another 5-6 business days to get $2 worth of screws and wood pins to put the damn thing together. And not a single word about the chair I ordered in over a week either... read more

Great product but horrible service. I ordered a desktop replacement for my order and asked for refund for the original desktop. Flexispot charged my credit card for the new desktop but never sent me an email confirmation or delivered the order. In addition, I got no refund even though they said it was processed. Customer support is unavailable via phone and they are not responding to email. Think twice before ordering from this company. read more

I am EXTREMELY disappointed with the customer service at Flexispot and recommend that you DO NOT order from this company. I ordered a standing desk on October 19th, received one of two pieces on the 24th, and after several additional days where the status of the second piece did not update from shipped on the 20th, I was told by customer service (after placing multiple calls and being hung up on several times with no call back) to reach out to the carrier directly since it already shipped and they can't do anything about it. UPS informed me the package was lost in transit and to reach out to Flexispot to get a replacement shipped. They also stated that it was odd that the shipper made me look into this instead of looking into it on my behalf. I promptly contacted customer service again. After multiple attempts through phone calls (no answers), emails (mailbox was full), text messages (promises of looking into it for me but no follow up since), I was finally able to get through via online chat. Was told they would contact UPS, file a claim, and provide a replacement shipment, along with an update within 24-48 hours. I have not heard anything since and have attempted, again, to reach out to no avail. I'm at a loss. I can't get through to anyone, I'm not receiving any updates, and I have no idea if I will ever receive the product I've paid for. I was looking forward to receiving the product since some of the online reviews for this product was stellar, but from someone who is typically patient and understanding, I recommend that you DO NOT order from this company. read more

I will this as genuine as possible. After two months of waiting for the desk, I finally received it. It was definitely way more than what I expected in these Covid times. You cannot reach customer service at all. They didn't ship one of the items from my order. I'm still trying to call to get it. But, it's a really nice desk. I love it, and for now hoping it doesn't break. Truth be told, spend the extra money and go somewhere else. SERIOUSLY!!! You'll save a lot of time and headache. read more

Still trying to get ahold of a representative through phone and email, both are yielding no responses. Very disappointing overall. I'd be weary ordering from this site. Seems like some people had great experiences, but when it's bad - it's really bad. read more

FlexiSpot - Photo 1: crack in desk. Photo 2: email inbox full - Office Equipment Near Me - Livermore, California

See all

I ordered two desks from Flexispot and the customer service experience was amazing. Initially I ordered two desks an then the next day I realized the desk I ordered would not go low enough to the ground. I contacted Customer Service on a weekend through online chat and got in touch with someone immediately. I wanted to cancel and reorder different desks on the weekend to take advantage of a sale they were running. The Customer Service rep contacted a Sales Rep, Nieca Rueca, who immediately called me. Nieca was great, she told me the order would be cancelled and she put a new order together for me. She noticed that the frame, desktop and monitor stands were in short supply in the warehouse closest to me. So to reduce the shipping times the she found the items and had each one shipped from a different warehouse. Obviously that was more work and cost but she did this without me even asking while working on the weekend! Throughout the entire transaction Nieca managed everything and promptly updated me via email. I couldn't ask for more. Aside from the amazing support the product is top quality. You'll even be impressed by the packing that is green and well thought out. I highly recommend Flexispot!!! A++++++ read more

Appalling customer service I placed an order for EN1 standing desk on July 26th. More than 2 weeks later, my order has not been shipped. In fact, I don't know how close it is to being shipped. I tried calling customer care on (855) 421-2808 but nobody ever answers. I understand these are difficult circumstances but I'd expect them to answer the calls at least. This is very frustrating. I haven't even received the product and having to give a rather disappointing review. Can anyone help on how to proceed? read more

Terrible shipping. They never gave me an estimated time, and every time I contacted them, they gave me different excuses, from "it's out of order" to "it should ship in 48 hours." I just canceled my order. I hope I get my money back, but reading the reviews, I guess it's lost. read more

We got the electric standup table and its been really great, sturdy and easy to use. Unfortunately there may have been a defect with the motor as it stopped working after a few months. Patricia from the Support team at FlexiSpot has been amazing and super responsive! She helped us troubleshoot the issue and although wasn't able to get it to work, she quickly had a replacement part shipped to us! read more

Absolutely HORRIBLE customer service. I have never left a yelp review before but I felt the need to do so because of how insanely frustrated I am with this company. I ordered my desk Nov 2021 and it was initially great. But in the beginning of Feb 2022 an issue occurred that caused the extendable side flap of the desk to break. I reached out via the online customer service chat asking if they had a replacement piece available, and offered to pay for the piece and the shipping. The customer service agent named Dhaniel told me to send him the images of the broken part via email, which I did. He did not get back to me for a week, and when he finally did, he told me the part would be shipped to me in 36-48 hours. Great! But that was in February. Since then, I have called and talked to various reps via the online chat (Dhaniel, Jhonas, some others) over and over, and have either gotten incorrect or no information (one rep said I would get the part in April, reached out in May - no part on the way, no email confirmation). Finally 2 weeks ago a rep said that they could send me an entire new desk as long as I returned the original one. I live in a small 4th floor walk-up, the desk was heavy and a struggle to get up the stairs and put together in the first place. I told them that it was JUNE and I had been in contact with them since FEB, the least they could do was send me a new desk and not make me return it. He told me that was not possible, and so did a woman I spoke to on the phone. It took until today, June 21, to get them to agree to send me the desk without needing to return the old one (with much confusion and resentment on their end, I might add). I guess I'll just keep the 12" long extendable part and give the rest of the desk to a friend. Have yet to get an email confirming this replacement, so who knows. Can't believe it went from needing/wanting to pay for a small part replacement to pulling teeth in order to get an entire new desk that I didn't want in the first place. And then the rep named Mark (whom I had spoken to previously and had gotten no info or a follow up email from as promised) told me that if I left a positive review on Amazon, he would give me a partial refund. I told him that I would take the refund if he was offering, but I would not be leaving a positive review. This was his message exactly: "Please be guided that the feedback is for my customer service and the screenshot for that is required for us to process the partial refund as exchange of appreciation. Can you please provide it, I will do my best to serve you always Specially the process of your full and new desk replacement." I will never be ordering from this company again. I love the desk itself, which is such a bummer because this process has been awful. I wouldn't have minded waiting for the part to come back in stock or completing a full return if I was actually followed up with or given any sort of concrete information over these 4 months. Do not order from Flexispot. Please go elsewhere. read more

Initially ordered a desk on 3/18/22 and was told it should arrive by the next Friday, 3/25/22. After finding out Flexispot messed up my address--delaying the order by several days--and resending them my apartment number, I only ever received the desk top...NO DESK LEGS INCLUDED. No screws, instructions, wood pins, etc. Nothing but the desk top. After calling back again, Flexispot said that 1) they hadn't updated the address slip on the leg package and 2) they couldn't locate the leg package in their system. Last week, they said they'd resend the package, yet I still haven't even gotten a tracking number for the shipment. I just called the customer service desk AGAIN--and they offered no solution nor explanation. I've since read reviews of this company and see that 1) inept shipping, 2) terrible customer service, 3) NO REFUNDS are kinda what they do. Extremely shady business practices. Save yourself time, money, and the headache of dealing with this company. HORRIBLE EXPERIENCE read more

ordered a desk on amazon and sold my old desk, was so excited about it. the table top never came and only the leg part came, and it says delivered. called their customer service and stayed in line for 90 mins and got hung up automatically. tried to contact them via email - no respones. the worst customer service i have seen in my entire life. avoid at all cost. read more

The customer service at this company is the worst to work with. All of the phone numbers goes directly to voicemail. Even the "personal lines" each representative gives you goes straight to voicemail. They will not call you unless you chat in and request a call from a supervisor. It just shows how they like to avoid conversations. I've returned my desk that I ordered from them weeks ago and have yet to receive my refund and they've been telling me their "Billing Department" is working on it. Literally the worst experience ever and I will never buy from them again. AVOID THIS BUSINESS AT ALL COST IF YOU WANT TO SAVE YOURSELF A HUGE HEADACHE! read more

Update on my review. I finally got one person to handle my requests to the end, and received my refund.

SCAM I placed an order for a adjustable desk. Was told it would take 3 to 4 days to get it. Nothing happened for a week, I finally tried calling and calling and calling. They finally answered, I gave them the order number. I was hung up on after that. A few hours later I was sent a tracking number. But the merchandise never made it to UPS to be mailed. So UPS is saying there's nothing to trac for that item because it was never delivered to them to be mailed out. I've been calling and sending emails with no response, no one will answer my calls. But my account was charged immediately after the purchase. What a scam. read more

I needed help purchasing an Ec4 desk since I wanted the height adjustment to be shorter! I had some issues online with the code i wanted to use so i decided to call customer service. The support agent, Kimberly Rose went above and beyond to get me the best deal out there! I was really happy with my call and that's rare i think. now i'm just waiting for my desk to come! excited!! read more

Hope you don't have any problems with the desk. My electronic adjustable desk has issues. I have been trying to get it fix for 4 months now. They keep asking for videos. Tell me they will call back, but don't. Horrible customer service. I have given up and will find another desk. read more

I tried to purchase a desk from this place but it doesn't make the purchase process easy. I can't get a hold of anyone. I had to cancel the first purchase because the website doesn't show there were two items in the cart so I had to cancel it. I place a second order and received an email stating my order has been shipped but today I check on the tracking number it said the item was canceled. I got charged for 3 desks but didn't receive anything. read more

Do not purchase from a company that won't stand behind their products. I received a desk as raffle gift from a company and upon installation found out that it was missing a rubber grommet. I emailed them to ask to send a replacement attached with photos and they refused send me a rubber grommet without an order number (I received it as a gift from a raffle). They expect me to go through that hassle to find the order number instead quickly shipping out a grommet out is worth losing a customer over. read more

Received the frame, and the desktop came in a separate shipment but Niña was so helpful in getting my shipment expedited after not receiving it in a week. Great customer service! read more

I ordered a large bamboo sit-stand desk, cable management tray, and a slim file cabinet. I'm extremely impressed with the amazing quality of the products. My desk is super sturdy! The cable management tray is also quite sturdy, I wasn't expecting it to be quite as heavy-duty, but it's perfect! The only issue was that my file cabinet arrived damaged. I could tell that Flexispot packaged it very well to avoid this from happening. It seems that it must have fallen or was hit very hard during transportation to get that level of damage. I reached out to customer service through their chat and Niña helped me with this issue, after submitting photos she scheduled a replacement to be shipped out within a day. Shipping took a bit longer than I had expected and everything arrived separately, I'm very satisfied with the level of quality. This was absolutely worth the money! read more

The equipment I purchased is great, but this company has serious data security issues with their customer credit card info. The virtual credit card # I created and used specific for my Flexispot order was stolen two days after my purchase. Whoever got it keeps charging stuff to it. Thankfully, Capital 1 keeps declining them. read more

FlexiSpot tables seem to be inconsistent, since my Kana Bamboo table had issues with the parts fitting correctly. It took a lot of effort and maneuvering to get it together. On the other hand, a friend ordered a different standing desk and it was perfect. Customer service-wise though, they are great. In particular, Niña has been super helpful! I had questions about the Kana Bamboo table before I bought it, which is the first time she helped me through chat. After I got it, there were some issues with the grommets they sent (they didn't fit). She was super clear and I'm getting replacements delivered now. read more

My worst customer service experience in a long time. I paid $669 for product on Dec 5. Now 12 days and phone calls on 4 separate days later no one can give me any idea of when my product might ship, despite claiming all is in stock. Are they a scam? I'd go elsewhere. read more

I should have trusted Jay's review! I ordered their underdesk bike trusting their "risk free" 30 day trial only to find out that to return the item, I have to pay for packaging, shipping, and a re-stocking fee. I've only had the item 7 days! How is this "risk free." Save yourself a headache and save your money. read more

Update (12/15/2020): FlexiSpot returned the money after I threatened to take legal action against them, however, a couple days later someone made a purchase ($2K+) using my credit card, and FlexiSpot was the only possible way to leak my credit card data. The bank cancelled the transaction and blocked the card, but it's going to go to FTC and most likely the court now. I recommend to avoid dealing with FlexiSpot at all costs. I paid for 2 desks and 2 chairs on their website. One desktop was never shipped, and they never informed me about that. When I incidentally noticed that there was something weird with the shipments and they simply couldn't contain everything that I ordered, I reached out to FlexiSpot's customer service, and they said that the desktop was out of stock (while it wasn't on their website when I bought it) and they had no idea when it would be delivered. The chairs were never shipped either and din't show up in their order tracking system at all, as if they were never purchased. I am in the middle of disputing the transaction, and I suggest to stay away from this company and find some more reliable services / manufacturers to buy furniture from. read more

I purchased the bidet and the item was defective. I took a video and sent it to them right away. They wanted me to send the defective item first and they will send the new one, while I don't have a toilet topper. The guy says he has to get approval from upper management for this, and later he said he got rejected. How funny is that? Horrible customer service. I never buy anything from them and I would never recommend their products to anyone. read more

I moved shortly after ordering my desk and wasn't sure what I was going to do, but I reached out to customer service and Patricia helped me sort everything out without questions asked. It turned into a whole saga for a few months, and she stayed responsive and helped me until I had my desk at my new location! Patricia was great and while it was tough to email with the timezones at times, I was impressed with the level of support I received. Thank you so much! read more

Great experience, from the start! Spoke to Jhonas and he recommended the most perfect sized desk! I had a lot of specifications that I did/did NOT want. He was also super patient! And then again! I contacted the company through chat! and got Jhonas! I do have a little issue with the desk not going down to the lowest setting.. he is on it and I look forward to a solution on a business day! He asked for all the specs. Other than that. I got the ClassicRiser 47' and it is beautiful and perfect! (I did order from Amazon.com because of being in Hawaii, they offered free shipping.) read more

It took some time, and a lot of effort but i finally received a refund for my damaged desk.

I purchased a standing desk from FlexiSpot 3/6/22. The desk wobbles even at the lowest height. I tried to tighten the screws, but that did not help. It has been a nightmare trying to get any assistance from Customer Service. They have no live customer service agents, and so all calls are routed to voicemail. When you find a live person, they refer you to a supervisor. I have been emailing a supervisor by the name of Vince, but he has not responded to my recent emails. I have contacted a private technician to fix the desk, but he is charging $150 for the consult. My next step is to return the desk. read more

Very cool desk and exceptional customer service from Jhonas. 4 stars because of poor FedEx delivery. It took almost 2 weeks from placing the order to get the desk. The desk was delivered in two parts - one with all the legs and one with the table top. When the legs arrived, the box was broken, open and tipped on the side. Thankfully, the interior was packaged beautifully solid, so nothing got damaged. Also frustrated that the middle beam didn't have the holes pre-drilled. Was constantly worried about puncturing the table top, so I didn't even screw in the middle beam. Looked online for many videos to help guide me step by step read more

I ordered the Flexi under desk bike by mistake. I'm 75 yrs. and wanted the support of the desk feature on the bike. The good thing about my error is I got to 'test drive' the bike and feel the quality of it. It is wonderful...I love it! It's smooth, quiet and sturdy. I contacted customer service to help me correct my error and got Cris. Cris was prompt in getting back to me and was very responsive in helping me resolve my issue quickly. I am very impressed with this company and their product and will definitely pass their name on. read more