My husband and I visited Direct Factory Furniture today and had a wonderful experience thanks to…read moreAndres. We were furnishing a new apartment and had a lot of questions about different furniture options, measurements, layouts, and pricing. Andres was extremely patient, knowledgeable, and professional throughout the entire process. Highly recommend! 10/10 thanks to Andres!

Customer service and communication, they made us drive all the way to the Stevens Creek location…read moreduring traffic hours when no mention of going to Coleman for pick up horrible customer communication waste of gas and time. Van was the person who helped us

This place is a one stop shop, with the most helpful, patient and kind staff. We've worked with…read moreRobin on a number of occasions as she's come to measure our windows for new treatments. She's superior at what she does and truly has an eye for detail. Robin is super knowledgeable and has amazing suggestions for any space in your home. We've also gotten some small fixtures from here and they are absolutely beautiful! Simplistic vases, and bowls, beautifully detailed accent pieces, it's really made each room more homey. Robin is amazing and you can't go wrong working with her- she's brilliant and really good at communicating through the whole process!

Happened in here yesterday for the first time. Really beautiful displays of furniture and…read moreaccessories. I wish I needed something for our house right now because I know I'd find it here. I've watched a bunch of LA design shows where the designers take their customers to the coolest-looking stores. Now the Bay Area can have a design show, and the designers can shop here. :)

Anthem's Burlingame location is absolutely beautiful! The store is thoughtfully designed and filled…read morewith an impressive selection of elegant home décor, furniture, bedding, bath accessories, and unique gifts. Everything is displayed so beautifully that simply walking through the store feels inspiring. The staff is friendly, knowledgeable, and helpful without being pushy. It's the perfect place to find a special gift or something distinctive for your home. A wonderful addition to downtown Burlingame!

Anthem Home is a local boutique chain that offers fine home furniture and accessories as well as…read moresome clothing and jewelry. They also have design services available l. The staff at this location are always friendly and knowledgeable. Anthem is a great store to pick up a housewarming gift or an ornament for the tree at Christmas time. While I'm sad that Sur Le Table went out of business, I'm glad that such a lovely shop took over the space!

I was thrilled with my new Carter Dining chairs. From start…read moreto finish it was a seamless process that delivered a wonderful high quality item. I ordered them via my local store, received timely updates, and had an excellent experience with the White Glove Delivery. They are just the right scale for my Restoration Hardware Dining table that is designed for small spaces. Sadly on the first use we discovered that the coefficient of friction between the bare wood feet and our tile floor produced a loud screeching sound. According to the Store staff it is not advisable to attach glides to these chairs....I suspect it is that the legs are too thin. I ordered a set of Silicone & Felt Chair Leg Protectors...which did the trick.

A Serena & Lily customer for many years, I was thrilled when a design center opened near me. The…read morePalo Alto store is lovely, as are the design staff. I am always warmly greeted there. I often spend most of my time among the fabric samples in the back of the shop when I am looking to find just the right fabric to recover, renew or accent the great room, the guest room, or the master suite of my coastal-style home near San Francisco Bay. I am always ably assisted by a sales associate who has significant product knowledge. Serena & Lily in Palo Alto is my preferred source for interior design inspiration. Thank you, Serena & Lily!

We had the best experience working with Sean from Leather Leather for our custom American Leather…read moresleeper sofa (which we ended up getting in a fabric finish). He made the process so easy and offered helpful insights as we made our selections. The delivery process was simple with clear communication leading up. It's rare to have reality exceed your expectations -- that has been our experience every step of the way, including with the product we received. Guests always comment on just how comfortable the mattress is and are shocked that a sleeper sofa could be this supportive. I'm posting this review a while after our purchase and have to say, this piece was built to last. Thank you, Sean!

Predatory. There is no better word to describe this business…read more A complaint to attorney general and department of consumer affairs is coming. I am 81 years old and visually impaired from past cataract surgery. In November 2025, the owner sat in my living room and walked out with a $4,300 deposit check to reupholster a 20-year-old leather couch--an unjustifiable total quote of $8,600. For context, a comparable brand-new couch retails for under $2,000. I canceled the job within one week. Before the couch was ever picked up. Before a single material was ordered. Before one minute of labor was performed. They kept every single penny of my $4,300. I sued them in small claims court (Santa Clara County Case No. 26SC097661--a public record anyone can verify). In my sworn claim, filed months before trial, I explicitly stated I was never provided a written contract. Yet, at trial, the business conveniently produced a document containing a strict non-refundable clause that I had never laid eyes on. The signature resembled mine, but the only item I recall signing that day was my check. The judge strictly enforced their paperwork, meaning this business successfully and legally stripped an 80-year-old of $4,300 in exchange for absolutely zero work. Those are the documented facts. Look up the public record and draw your own conclusion. A final warning to families: If this owner is ever sitting in your mother or father's living room, do not let them sign a single document or write a check that day. My lesson in their business ethics cost me $4,300. Do not let your parents be next.

I love the expansive show room. It's helpful seeing things in person…read more This review is for the associate I was assigned when I visited to look at a few items. I forgot her name but her attitude was not forgettable. She didn't know where a lot of the items were in the store and had to go to the computer to look it up. Since she would take so long, I'd walk around the store to look around and I'd hear her exclaim out loud to other associates "Where's my client?? Why am I chasing my clients around the store all day today?" I explained to her I was looking around as I was waiting for her. She gave me a wry smile. After I quickly tried to go off on my own since she wasn't helpful, I heard her talking about someone's sexuality with other associates as I was leaving. She was laughing about them "probably being a furry." I felt uncomfortable and quickly left. To be fair, some of the other salespeople I interacted were nice and helpful. It may be a hit or miss depending on who you get.

I have been a Pottery Barn customer for 45 years. Bought furniture for numerous houses, drapes,…read morepillows, mirrors and all the rest. I find the quality is great except for the way they do the down now in the couches. My pillows look awful. However I find most I have bought thru the years have held up very well and hold their value. Having said that I find the sales people at Stanford very stand offish and finding someone to help you while no one is in the store next to impossible. So frustrating! Why why did you close Burlingame store???? So sad and I miss it so very much as most of our community. Wish it would come back.

Nice staff. However bought a couch in 2022. Supposed to be super durable. I clean the cushion…read morecovers yearly. This year when I opened up the cushions, it looked like chickens were massacred inside. Feathers everywhere and very difficult to clean off. Got no where with customer service. Ultimately they sent me just emails on how to care for the sofa and didn't replace.

I drove for almost an hour to get to this store!…read more When choosing items for the children--like the bed and so on--I saw two beds they had set up, as well as two small wardrobes. Absolutely No choice No toys, no clothes--nothing. The staff show absolutely no interest in helping you choose anything or offering advice.

Great selection of furniture at excellent prices! Jason provided outstanding customer service, he…read morewas friendly, knowledgeable, patience, and made the entire shopping experience easy and enjoyable. I highly recommend shopping here.

great selection with very reasonable prices, and fantastic help. Delivery was fantastic on our…read morecouch, with a delivery time quote of 12-2. They got there right at twelve, and the couch was assembled and done by 1. great experience