They were professional and was able to get there and use today that I needed a new heater. Got a…read morequote for new heater but all options were 2x the market price.

"OH no! What could we improve?" Service, communication, billing, integrity…read more These guys are crooks. There are no worse. They'll respond to this review with, "Oh no! Please reach out to us," but there's no one there except folks who say, "Management will get back to you," they don't. You've been warned. All those negative reviews mean something.

What a great experience! I requested a TV Mounting quote from HelloTech via Yelp. They responded in…read moreless than an hour with a flat rate estimate (that they stuck to!) They also provided a link with lots of great availability to book. They had more availability and better prices than other companies I reached out to in Flagstaff. After I booked HelloTech confirmed my appointment and the tech, Urvin, reached out with a phone call to confirm. He arrived on time and completed our TV wall mounting the project to our satisfaction. He was friendly, professional and accommodating when we wanted the TV moved down. 5-stars for Urvin and 5-stars for HelloTech. I wouldn't hesitate to use them again!

For our custom home remodel, we wanted an automated home with many convenience features including…read morelighting and heating, remote control for when we were away from home. We have a driveway gate that is not visible from the home. No problem. Steve designed and built remote sensing and control for it as well as three garage doors; we know their status at a glance and can control any of them with a button or our phone. If we are coming home from a trip, the home will be warmed up, water heater working, driveway lights on, etc. All this in addition to a fine security system and whole-house sound. Steve and his helper were always prompt, respectful of us and our residence, and quick to listen to our concerns and questions. You will not be disappointed!

Steve saved the day. We bought a smart TV that was smarter than us. Had difficulty hooking it up…read more Steve was patient and thorough hooking it up through our modem and other electronics in the house. I have recommended him to several friends who were well pleased with his knowledge and work. Thank you again Steve, Bob

Service tech Titus King Solved our problem quickly, and explained to us what he was doing. With his…read moreexcellent knowledge and understanding of our system he was able to help us, when other service people were not able to. Our compliments to Sparklight for the excellent service this tech gave us. Bob Sitter and Brenda Mooney

Danny came out to our House this morning to try and diagnose "WHY" there was no Internet Connection…read moreto our PC. He FOUND IT -- the WiFi Card was NOT picking up the Internet, possibly "Bad/Broken" on my Brand New $1,400+ computer! He/Danny was VERY Professional, and exceptionally knowledgeable, and I am FOREVER Grateful for his time and knowledge -- Sparklight, you've got an AMAZING Employee with Danny who came out to our Home in Cliff Rose, Prescott, AZ this morning. Thank You to both Danny, and Sparklight for hiring him! Brian and Eileen Roberts Cliff Rose Prescott, AZ 86301

***BEWARE*** I had a terrible experience with AZ Appliances. I paid them a deposit to repair my LG…read morerefrigerator. They never completed the work. After months of attempts to resolve this problem with Lewis Travers, the owner, I was met with excuses, delays, and ultimately no resolution. I left Lewis voice-mail messages, but he did not return my calls. I then attempted to find his place of business so I could meet with him to get back my money. When I went to the address shown on his webpage, I was unable to find his place of business. I was advised by another appliance company that Lewis may work out of his truck. I subsequently filed a complaint with the Better Business Bureau. BBB's multiple attempts to communicate with Lewis were unsuccessful. This lack of professionalism and accountability is frustrating and disappointing. I would not recommend this company to anyone. Dr. C

Five visits and still not fixed. My husband and I watched a you tube video and got it running. Poor…read morecustomer service.

I just went to her office here in Cottonwood on S. 6th Ave. and it appears they're only open one…read moreday a week on Wednesday due to staffing issues so yeah that could be a problem for a lot of people when you want to get things taken care of and you can't

This post is to reflect the new service offered in Payson AZ!!!…read more Every claim they made was a blatant lie. Speed was like dial up-yes; that bad. Was told that its because of the amount of devices we had connected. Most were connected through ethernet, and all but two devices were idle-not even being used. We were never given an account number. Sales Rep was terrible at following up calls and communication. They left the install half done, we are still waiting for them to pickup the equipment and remove the wires from our yard. Was told a manager would call us within 24 hours-that never even happened. Took over two hours to cancel service. They have you repeat all the issues to each person they transfer you to-this just engrains the dissatisfaction I experienced with every interaction and I will NEVER give them another chance. The modem failed the first night. NOTHING BUT PROBLEMS!!!!!! I'd avoid at ALL costs-you WILL REGRET giving them a chance. I didn't think a company could be that UNPROFESSIONAL!!!!!!

Can never talk to live person. 4 days now without internet, was was scheduled today, didn't show…read moreup. They can't reschedule for tomorrow because ticket is not closed yet. Unbelievable. They don't care, no customer service.

Worst services I have had it for two weeks and its out more…read morethan on. Everyday my daughter loses it while doing school work. The cutomer Service what a joke.Working from home is not an excuse for rude and unhelpful customer service. I am cancling and going with Dish or Direct. My neighbors are as well that 7 people on one street cancling this terrible unreliabile product I pay alot for. Do not use them

If I could give zero stars I would. I am trying to cancel my service. It has taken over 2 hours…read moreand is still not resolved. I have spoken with 3 different agents, all of whom gave me different phone numbers to contact to resolve my issue. None of these numbers worked, and they the current agent told me that they will do anything to keep their customers. I guess by giving the customer other phone numbers that are not useful and keeping them on the phone for hours, making it impossible to cancel is the way they keep their customer base. My advice, keep far away from this company.

HORRIBLE customer service. I was on hold for over 3 hours, then the last time they transferred me,…read moreshe says your phone will work after 7 pm thank you good bye. Unreal. I asked for basic service which evidently does not mean you can call out to all 928 area codes. This is THE worst customer service I have ever experienced. I also told them my name was not showing up correctly on the people I'm calling. They asked how long has this been going on. I thought well gee I never call myself so probably 10 years!!! Geez..... Still not. fixed and I am ready to disconnect my land line. I mean seriously ......

We are in Flagstaff, and yes they are in Camp Verde. And yes it takes time for them to get here…read more BUT, their service and quality of workmanship is SUPERB. The technocian will first assess the problem and then give you several option costs to remedy the problem.

Brandon came out for an annual inspection. The company let me know when he was within 30 minutes of…read morearrival. Brandon came with a happy attitude and a knowledge of plumbing systems that gave me comfort. He was thorough and clean, answered any and all questions I had along the way and even showed me how to reset my garbage disposal. Very Happy with the service Brandon provided

Optimum removed Newsmax from program lineup; also billing fees continue to increase. Services are…read moreunreliable and customers have no way to file formal complaints that can be properly addressed.

I had been perfectly happy with Optimum until I tried to cancel my service. The internet worked…read morewell, the price was reasonable, and I had no complaint with the service itself. But the cancellation process was one of the most frustrating customer-service experiences I have ever had. On August 31, while moving out of Flagstaff, I went to the Optimum store to return my equipment and cancel. I arrived around 9:30 a.m. based on the hours I had seen online, only to find the store wasn't opening until 10. Once it opened, there were roughly 12 customers and only one employee working. I ended up spending about an hour there. The employee was actually helpful, but told me he could not cancel my service in the store. I had to call a separate number. He even warned me that the people on the phone would repeatedly try to sell me something rather than simply process the cancellation. He was absolutely right. I called and explained clearly that I was moving out of the country and simply wanted my service disconnected. Instead of honoring that request, the representative repeatedly tried to retain or transfer the service, put me on hold, came back and restarted sales pitches, and kept me on the phone for roughly half an hour. After all of that, I was transferred to another representative and had to essentially start over. This person actually told me he understood I was canceling because I had found a better rate somewhere else. That was completely false. I again explained that I was MOVING and wanted the service DISCONNECTED. He then began offering me additional deals, including an extremely low promotional rate. At that point I asked the obvious question: if this is the department that actually disconnects service, why are you still trying to sell me something instead of disconnecting it? The entire phone process took well over an hour simply to accomplish one very basic request: CANCEL MY INTERNET SERVICE. Optimum needs to understand that making cancellation deliberately exhausting does not create customer loyalty. It does the opposite. I left as a previously satisfied customer who would now hesitate to ever use or recommend the company again. Returning equipment and saying "please disconnect my service" should not require a trip to a crowded store plus more than an hour of relentless retention pitches. That is not customer service. It is an obstacle course.