An internet search identified a Centurylink store at the Prescott AZ mall, along with a phone number. I had tried to use the "800" phone number and internet to make some changes to my parents account. My father passed away in May and my mother is moving into assisted living where she will need a phone, but no internet service. The Centurylink customer service phone representative was not helpful and left me the impression that, because my mother (who suffers from memory problems) could not remember a special code for her account, would continue to extract auto-pay payments from her bank account even after her death! The internet "chat" person continued the chat long enough to say she couldn't help (customer service...really?). So I called the Prescott phone number and when "Jose" answered I found out he was in Tuscon; the Prescott store was closed. BUT Jose was the only Centurylink employee who was willing to help me coordinate relocating the phone line for my mother. In addition, he scheduled an internet connection for me as I will be moving into my parents home and will need this service. SO for those who are frustrated with Centurylink "Customer Service" have hope that you will find your "Jose" who will patiently answer your questions and explain what services Centurylink will provide. The 2 star rating could have been a 1 star based on the internet and phone customer service representatives; Jose bailed them out. read more
