I cannot recommend this repair service highly enough! This is my second experience using Nerdy…read moreNeighbor and If I could give them more than five stars, I absolutely would. The Issue: My smart phone was accidentally thrown into Talk Back mode when my basset hound puppy, unhappy because his sister had grabbed the prime real estate area on the bed which is snuggled into my side, stomped on my chest with the full force of all his 32 pounds centered into one paw. This caused a seismic event on the bed and by the time the shaking was over, my phone was stuck in Talk Back mode. After spending at least two hours trying everything suggested from Google, You Tube and Reddit to fix the problem, I became despondent. As I am not very diligent at backing up important data, I was worried I would never see my contacts, photos and text messages again. The Hero: 1. Ethan convinced me to bring the phone in. 2. He got it working and back to normal within approximately 15 seconds. 3. He saved my professional life since I depend on my phone daily for all professional contacts. 4. He refused to charge me for the service. The Verdict: Nerdy Neighbor is my go-to for all my electronic repair needs. I highly recommend them for their professionalism, expertise and heroic tech repair service!

I am a student who came in with a computer that wasn't charging consistently. Nerdy Neighbor failed…read moreto fix my computer TWICE and refused to refund me. The first time they replaced the battery and it was about $270 and when my computer wasn't fixed I brought it back in and they replaced the charging ports, this was $98 because they only charged me for the new ports. Up to this point I was satisfied and felt that the service was good. Then I got my computer back again and it still wasn't fixed. I am out almost $400, I am skipping grocery trips to be able to afford this and I have missed countless assignments bringing it into the shop. I called to ask for a refund and they refused to refund the work- the majority of the price and said they would refund the parts but only if they stripped the parts from my computer so I am then out hundreds of dollars and I would have a completely un-usable computer. They would have the parts back to use in another computer and still were paid for their work. 100% a massive waste of time and money and now I can hardly afford to get it fixed elsewhere. (edited review to add photo)

I cannot express enough how much Jude has helped me a couple of times in this store. A very kind…read moreand patient young gentleman. I wish there was more customer service representatives like him. Thank you so much Jude.

I tried the internet it was ok but it did not handle the entire house's bandwidth well. I have been…read morewith their cell service for just about 18 months and suddenly now; despite opening the account at the store with my military veteran status ID, they are now asking me to upload further information to some useless website that seems to keep asking for a pin, a password and the account number too. It is a matrix to get into their system. I only have a few more months on the contract and I am already looking to leave after the prior problem I had with cancelling the internet and trying to fix that billing issue. I tried emailing them my veteran driver's license picture somehow that does not seem to meet their requirements either. The average 1.4 star for their service on another site summarizes their business practices but with another 1 star review that will slowly decline as well.

Never will I use AT&T. My father passed away and even though I informed AT&T they still took out an…read moreautopay after his death. I called and the representative stated "we don't process refunds". So they charge you even after death. What a disgrace!

I decided to change back to Verizon for better coverage and I previously used Verizon for about 20…read moreyears. I need my phone due to serious health issues. I spent most of a day and was told I had to come back the next day to finish. I went back and then they said it would be another day! They were very rude and dismissive. This is an emergency phone since I am a 100% disabled veteran with a transplant and the VA calls me all the time. The workers at this store did not care about anyone but themselves.

Absolutely terrible!! We had to special order our phones 3 weeks ago. When they arrived they…read morecouldn't make the deal happen due to Verizon's end. We were told to give them a couple more days and they would figure it out. We went a couple more days later and they said they need another day and everything would be set. We got a call a week later that our phones were in. We work till 8 every night . And couldn't show up till Saturday. This was Wednesday. Apparently they can't count because the seven day rule was only three days for us because they sold it to someone else. They couldn't hold it for three days for us when we had to wait two weeks for them. That's really fucked up to sell someone else's product that they've been waiting for.

Where to start. We were told we could upgrade to two new phones for a total of 20$ extra a month…read more That moving everything over would be easy. 6 hours later my phone wasn't receiving text messages and my wife lost all of her late mothers text and voice messages. 6 hours later we were charged 400$ for " their expertise". A month later our bill was 200$ a month higher. Why you ask? Because the representative changed our plan and didn't pay us for our trade ins. Now Verizon is trying to figure things out on their end and we're still gonna be about 50$ a month higher. This place is garbage, find a real Verizon store.

Everyone was nice. They were able to answer my questions. Steven was very helpful. All employees…read morewere very patient with all the customers

I brought in a new IPhone and my old IPhone. I couldn't transfer the apps from my old phone to my…read morenew phone. The two young men ,with the same first name , spent at least an hour transferring all my apps manually. I can't remember the name, but they were great. Thank you so much

I came in and was immediately greeted, only waited 2 minutes to be talked to, I'm not sure what the…read morerepresentative's name was unfortunately, but he was super friendly and helpful. I appreciated the quickness to welcome and assist in picking up a phone for a trade-in. I was also impressed with how easy and fast the process was to pick up the iPhone 17 from the locker! Super cool experience, thank you to the sir who made my Verizon experience smooth and informative.

Even if you make an appointment, you will be placed on a queue. When I came in the wait was an…read morehour. I made an appointment for an hour later. I came and half hour later I'm still waiting. Leaving, will look for another Verizon Store.

Huge THANKS and KUDOS to Lindsey Dooley, from the Verizon store in Prescott, AZ (Willow Creek…read morelocation). Situation: Bonus Mom lost her iphone, which was turned off and untraceable. Mom was frantic and Lindsey was cool, calm and collected, presented us with a replacement SIM card and attached it to Mom's account/phone number. Thank you for the EXCEPTIONAL SERVICE!!!!

The dedication and assistance by Auturo helped us to understand the best plan for us. He was very…read morethorough assisting us to transfer our previous phone set up and data to new phones. It didn't take too long and since we had an appointment there was no wait. The facility was very clean and professional.

I am so happy with the service Kory and this store was able to give me, he listened and made…read moresuggestions that really helped with my decisions that day definitely recommend talking to him if you need help!

Had an awesome experience here. There was a very short wait, but we were acknowledged immediately…read moreby multiple people. They had a ton of patience with us and our older family member as they helped her understand the options (multiple times and wrote it out too :) We walked out with a plan that was literally 5x better and a bill that was 30% lower. From the frustrating version site and not being able to reach anyone on the phone or online, this was a complete 180 and I appreciate that so much!!

I had a great experience with Isaiah and he was able to quickly offer a solution to my iphone…read moreissue. He resolved the problem within minutes which helped me to get back up and running. It is not inexpensive, however, you cannot put a monetary value on being without a phone. He was much more helpful in offering a solution that Verizon or Geek Squad offered. He later helped me with data transfer and stuck to his time estimate and communicated as promised. After the positive experience, I went back to get a screen and camera protector. I am told it's a $10 replacement fee + installation for each for the time that I own the phone--better than what I previously got through Pure Gear from Verizon. My experience was very positive and I would recommend ReConnected.

Reconnected Device Repair operates with blatant bait-and-switch behavior and zero integrity. When I…read morefirst went in, the guy who helped me was super nice and eagerly sold me a $400 screen replacement(which came with a 1 year warranty), took my money, and then when I went back to get the screen fixed again (due to a black dot forming at the top of the screen) another worker refused to honor it when I needed their service again. The guy told me he couldn't help me because there was "physical damage" and that "voids the warranty". So what was the warranty I paid for originally for then? When I went in to address their failure to uphold the contract, I wasn't helped--I was treated with rudeness, attitude, and complete disregard. The guy basically shoved my phone back at me and told me he couldn't help me. Instead of resolving their mistake, they were dismissive and disrespectful, as if honoring their own agreement was somehow unreasonable. He told me it would be another $400 if I wanted any help with my phone. This business is dishonest, unprofessional, and untrustworthy. Promising services to get customers in the door and then backing out while treating them poorly is unacceptable. If something goes wrong, expect excuses, attitude, and no accountability. Reconnected Device Repair does not stand behind its word and should be avoided at all costs.

Was happy to did this spot on Apple Maps. Was in Prescott for work and got out early enough to make…read moreit by here in time to get my cracked up glass screen protector replaced. The female tech was quick and placed the new screen perfectly. A lovely visit and I appreciate this business very much today.

Fast friendly service. Quality work. They are skilled and provide good advice. I have used them…read moreon 3 occasions and am very satisfied. I plan to get my iPhone screen replaced soon.