This is an amazing local florist that creates beautiful custom bouquets and floral arrangements for all occasions. I had been wanting to try this business for quite some time and finally had the perfect reason when my neighbor celebrated her 50th birthday. I immediately turned to Fleurish for a custom bouquet arrangement.
The online ordering process was smooth and easy to navigate. However, I would have appreciated more customization options during checkout. It would be nice to have the ability to make specific requests, such as preferred colors or particular flowers, when placing an order online.
The post-purchase process was a bit confusing. Although I received an email confirming my order, the status still showed "pending fulfillment." Concerned that there might be an issue, I called shortly after the store opened on the day of pickup. The representative explained that orders are not updated or marked as fulfilled until the pickup date. It would be helpful if that information were included in the confirmation email to avoid confusion.
When I arrived to pick up my order, I was the only customer at the counter. The representative retrieved my arrangement and added a bow, but she was unable to locate my custom-written note. While she searched around the counter area, she assisted two other customers before returning to my order. After waiting several minutes, I eventually gave up on the note and simply requested a blank card.
Despite those minor issues, the floral arrangement itself was beautiful and well received. I also learned that the shop can be rented for private parties and events, and they host a monthly activity that costs around $90, which sounds like a fun and unique experience for flower lovers.
Overall, Fleurish offers gorgeous floral designs and a welcoming local business experience. With a few improvements to communication and order customization, the customer experience would be even better. read more