I brought 3 pairs of boots into Ricardo. 2 pairs were over 10 years old in need of heels and…read morecleaning. 1 pair was under a year, but frequently worn and in need of heels. I love all 3 pairs and have not been able to find anything remotely equal. Ricardo was very responsive. His communication was professional and informative, and his pricing was fair. He does great work. All 3 pairs of boots look brand new. I cannot say enough good things about his craftsmanship. It's hard to find good repair services at a fair price. Serrano's is your answer.

Found this shop on Yelp and it been great. Ricardo is not only knowledgeable with leather shoes…read moreand purses but does a very good job on sneakers! He also does a great job with cleaning and repairs Rose B

Hanna was very knowledgeable and kind. He was able to diagnose my boot problem accurately and…read morefigure out a solution. Thank you! There's a huge shine area so if you like the old fashioned shoe shine experience you can enjoy it here. And he fixed my shoe perfectly. The zipper was totally broken and he was able to fix it a line and stitch it all up.

I'd occasionally have my shoes polished in a style similar to in a mall or hotel lobby. While…read morethey'd look fine in the short term, one ride on the El later and they no longer look as glamorous. After moving away from home, I no longer had my own cobbler for maintenance. My poor footwear was downright embarrassing! Yelp pointed me to Beehive, and though my wallet is lighter than I expected, I couldn't be happier. I was taken aback at the initial price, but Sam explained the process to rejuvenate the leather. I decided to go for it. They do have stations for a quick mall-style polish as well, if that's what you're after. What I got back was three pairs of shoes that looked [almost] new! Not just that, but it lasted! I took one of these pairs to a wedding! Dancing plus a couple "oops, sorry for stepping on your foot" later, and the shoes still look like new. Finally, lots of credit to Sam for being kind, knowledgeable, and down to earth. With this, happy to continue coming back to Beehive for all my footwear maintenance needs!

Brought a pair of Coach loafers in for leather repair on a Tuesday and they were ready on Friday --…read moreexcellent work for a fair price. It's also nice to have a shop located downtown convenient to where I work so I can drop off / pick up before and after work.

Great service! I went for a quick heel tip replacement and was served quickly. Would definitely…read morerecommend.

Oscar is the King of shoe and heel repair. However, I went to him for a Tumi leather messenger bag…read moreclean up, condition and restore. The bag came out so good it almost looked like a new bag that was over 7 years old. The bag was done very quickly and at a very reasonable price. He will now be King of leather bag restoration.

Oscar really did his thing--in such a short amount of time too. They were in rough shape before,…read morethe scuffs on the Christian Louboutin were so bad, and now they look completely brand new. You honestly wouldn't even be able to tell they were ever worn like that--the finish, the color, everything looks fully restored. He really brought them back to life and exceeded expectations. The service and value really exceeded expectations. It

Initially I wanted to give them a 5 star rating. For 80$ they cleaned up some beat up ll bean boots…read moreand replaced a collar on some vintage danner boots. I dropped it off Wednesday and they said it would be ready by Monday. They actually had it ready the next day so thy are definitely fast but I think I would have preferred they take their time and get the small details right. The ll bean boots look good, there was some leftover polish they didn't fully rub in but minor quibble. Really its the repair on the danner boots that I think would have benefited from more attention to detail. The leather they replaced is the same color but way more wrinkled and its clearly a cheaper leather than the original. Whats worse is the stitching, the old one had it tucked in and smooth but the repair has the old leather more pronounced and it rubs on the heel and ankle. Its still wearable but feel like an extra 10 minutes would have resulted in a better finish.

Brought two pairs of shoes in for cleaning/conditioning and was told it would be $25 dollars. When…read moreI came to pick up suddenly it's $25 dollars EACH. There are also new discolored splotches on the boots and the tongue of the shoe is still dirty so the cleaning job was not even thorough. I felt compelled to pay and tip because the guys were very friendly, but frankly I feel swindled and cheated. I would never have left my shoes there if I'd known that was the quality and price. I would have just bought the oil and did it myself. Be more transparent about your rates, I will not be returning.

My boots liked like new! Plus they accommodated a short turn around before the holidays.read more

I think this location must have moved ... there is no shoe repair in Pru Plaza that I have found,…read morebut there is one in the Aon Center (200 E. Randolph). The Aon location is cash only; I dropped off two pair of boots at 9 AM and they were re-heeled and beautifully polished by 2 PM the same day. This is my new go-to.

I have had shoes & sandals repaired here and my shoes shined as well!…read more They do a helluva job!!!! After they finish, my shoes are like mirrors!!!!

This location is OPEN. Luckily I called to confirm. Please update their status. This is a great…read moreshop with a convenient location. I'd hate for them to lose business because of an error.

Took in a pair of Gucci shoes(brought from Gucci store)Was given an outrageous off the top of the…read morehead estimate, picked up shoes 6 weeks later, which is how long they said the cleaning would take, and the soles on both shoes ended up coming off after wearing once.

I am rough on my shoes, so I sincerely appreciate Tom's handiwork. I should note, however, that no…read morematter how many times he replaces my heels, I always seem to run them down again approximately 3 months later (such is the life when you don't own a car). In addition, I'm always amazed at how expensive Tom's shoe repairs are, but then again I don't know who else to go to! UPDATE: Tom and I had a few unsavory encounters over the last few months because on more than one occasion the price he quoted me upon drop-off ended up being less than what I was actually charged at pick-up (its a problem because he doesn't give you anything in writing). Plus he's thrown me a little bit of attitude, so I'm taking my business elsewhere. Any suggestions?

Bee-Hive helped me by softening some brand new shoes which I would have had return. They were…read morepatient and professional and I highly recommend them for all of your shoe repair needs. Michael Cleavenger Chicago

I normally drop off my heels for repair at the 35 N. Wells location. I decided to take a chance on…read morethis one while out and about on my lunch hour. The little room is off to the right as soon as you enter the Hotel Intercontinental lobby. At first, I thought it was only a shoeshine service here because there wasn't much of an intake desk area like the other place. I was wrong. I forgot the nice guy's name, but he took my shoes and gave me a shoe repair ticket. He told me to wait for a call within a couple of days. What? A couple of days? Yes! I dropped off on a Thursday, and my repaired and (complimentary) shined heels were ready for pick up the following Tuesday. Sweet! By the way: pickup is at the same location. There was a miscommunication on my part. The Wells location called to confirm my shoes were ready but didn't specify where they were. I automatically assumed that's where I would pick up. Be sure to double-check!

I've been coming here for decades. Super high quality work. Excellent at shoe dyeing, smoothing out…read morethe scrapes on your heel when you catch them on the stairs. All around good guys and excellent craftsmen. Would be great if they would find another way to label shoes while they're being worked on...something digital???

WORST EXPERIENCE EVER! They threw out my $1,500 boots and my Frame heels saying they throw things…read moreout if you don't pick up after a few months. It was only 3 months later. They are scammers. There is a consignment window. I think that is where they put shoes late for pickup. NEVER GO HERE. Unless you want to get stolen from.