I brought 3 pairs of boots into Ricardo. 2 pairs were over 10 years old in need of heels and…read morecleaning. 1 pair was under a year, but frequently worn and in need of heels. I love all 3 pairs and have not been able to find anything remotely equal. Ricardo was very responsive. His communication was professional and informative, and his pricing was fair. He does great work. All 3 pairs of boots look brand new. I cannot say enough good things about his craftsmanship. It's hard to find good repair services at a fair price. Serrano's is your answer.

I had my shoes cut down for my birthday. It seemed like I didn't get much cut down but when I…read morewore them I was able to stand in them and they were not wobbly.. my shoes were comfortable. I would recommend going here for your shoe services. The service was fast as well.

I'd occasionally have my shoes polished in a style similar to in a mall or hotel lobby. While…read morethey'd look fine in the short term, one ride on the El later and they no longer look as glamorous. After moving away from home, I no longer had my own cobbler for maintenance. My poor footwear was downright embarrassing! Yelp pointed me to Beehive, and though my wallet is lighter than I expected, I couldn't be happier. I was taken aback at the initial price, but Sam explained the process to rejuvenate the leather. I decided to go for it. They do have stations for a quick mall-style polish as well, if that's what you're after. What I got back was three pairs of shoes that looked [almost] new! Not just that, but it lasted! I took one of these pairs to a wedding! Dancing plus a couple "oops, sorry for stepping on your foot" later, and the shoes still look like new. Finally, lots of credit to Sam for being kind, knowledgeable, and down to earth. With this, happy to continue coming back to Beehive for all my footwear maintenance needs!

Hanna was very knowledgeable and kind. He was able to diagnose my boot problem accurately and…read morefigure out a solution. Thank you! There's a huge shine area so if you like the old fashioned shoe shine experience you can enjoy it here. And he fixed my shoe perfectly. The zipper was totally broken and he was able to fix it a line and stitch it all up.

Brought a pair of Coach loafers in for leather repair on a Tuesday and they were ready on Friday --…read moreexcellent work for a fair price. It's also nice to have a shop located downtown convenient to where I work so I can drop off / pick up before and after work.

Great service! I went for a quick heel tip replacement and was served quickly. Would definitely…read morerecommend.

I brought Oscar a very expensive pair of headphones ($500) that had a totally worn out headband…read more See photo. He remade the the headband out of black glove leather and added a padding. They now feel and look great. Oscar is up for a challenge!

Oscar really did his thing--in such a short amount of time too. They were in rough shape before,…read morethe scuffs on the Christian Louboutin were so bad, and now they look completely brand new. You honestly wouldn't even be able to tell they were ever worn like that--the finish, the color, everything looks fully restored. He really brought them back to life and exceeded expectations. The service and value really exceeded expectations. It

It's always a pleasure interacting with the staff and the workmanship on shoes, handbags etc is…read moreexcellent and timely!

Initially I wanted to give them a 5 star rating. For 80$ they cleaned up some beat up ll bean boots…read moreand replaced a collar on some vintage danner boots. I dropped it off Wednesday and they said it would be ready by Monday. They actually had it ready the next day so thy are definitely fast but I think I would have preferred they take their time and get the small details right. The ll bean boots look good, there was some leftover polish they didn't fully rub in but minor quibble. Really its the repair on the danner boots that I think would have benefited from more attention to detail. The leather they replaced is the same color but way more wrinkled and its clearly a cheaper leather than the original. Whats worse is the stitching, the old one had it tucked in and smooth but the repair has the old leather more pronounced and it rubs on the heel and ankle. Its still wearable but feel like an extra 10 minutes would have resulted in a better finish.

I invested in some leather boots a few years ago and wore the soles and heels down to nothing. I…read moretook them to a dry cleaner/shoe repair place in my neighborhood and they did a crappy job. They just put a flimsy pad on the bottoms of the boots. So I brought them here and the guy working was totally sweet and understanding. They were expertly fixed and I havent had a problem since. And only $20 for the pair! The boots are back in business!

I have had shoes & sandals repaired here and my shoes shined as well!…read more They do a helluva job!!!! After they finish, my shoes are like mirrors!!!!

They do a great job great service fun to talk to would use them always. I've had leather sheets…read moremade for my knife and my flashlight. They designed it. I couldn't ask for anything better.

Took in a pair of Gucci shoes(brought from Gucci store)Was given an outrageous off the top of the…read morehead estimate, picked up shoes 6 weeks later, which is how long they said the cleaning would take, and the soles on both shoes ended up coming off after wearing once.

Bee-Hive helped me by softening some brand new shoes which I would have had return. They were…read morepatient and professional and I highly recommend them for all of your shoe repair needs. Michael Cleavenger Chicago

I normally drop off my heels for repair at the 35 N. Wells location. I decided to take a chance on…read morethis one while out and about on my lunch hour. The little room is off to the right as soon as you enter the Hotel Intercontinental lobby. At first, I thought it was only a shoeshine service here because there wasn't much of an intake desk area like the other place. I was wrong. I forgot the nice guy's name, but he took my shoes and gave me a shoe repair ticket. He told me to wait for a call within a couple of days. What? A couple of days? Yes! I dropped off on a Thursday, and my repaired and (complimentary) shined heels were ready for pick up the following Tuesday. Sweet! By the way: pickup is at the same location. There was a miscommunication on my part. The Wells location called to confirm my shoes were ready but didn't specify where they were. I automatically assumed that's where I would pick up. Be sure to double-check!

The glue on my shoe is visibly messy and looks poor quality…read more The owner held a high end purse for 2 months unfinished, and would not return it to me without an unnecessary dispute. These are not good people, unfortunately. Look elsewhere.

First rate service and top quality work on my expensive Italian dress shoes at a cost below what I…read morehad paid to my former shoe repair shop!

Freddie does a great shoe shine, in and out in 12-18 minutes. He even does a special treatment to…read morethe edges of the soles for my men's dress shoes that really brings them to life. At the time of writing, a pair of shoes is $10 or he has a punch card that gets you 6 shines for $20. It's a great deal. Walk in thru the gold framed National Louis University doors off Michigan, and he's in the back of the lobby to the left.