Mr. Ricardo fixed a quality leather portfolio bag that was heavily deteriorated and needed expert care and someone who understood leather. Replacing it was not an option, and I was about to let it go had I not found him. His craftsmanship and attention to detail were outstanding as he preserved what made the bag special. It still has all of the character and patina that only decades of use can create, but now it's ready for many more years instead of ending up in a landfill. If you're someone who gravitates toward buying something once and taking care of it for years I this is the kind of place you hope never closes. Great value, great service. Gracias Don't Ricardo! read more

Serrano's Shoe Repair - Bag - Shoe Repair Near Me - Chicago, Illinois

I had my shoes cut down for my birthday. It seemed like I didn't get much cut down but when I wore them I was able to stand in them and they were not wobbly.. my shoes were comfortable. I would recommend going here for your shoe services. The service was fast as well. read more

Serrano's Shoe Repair - Shoe Repair Near Me - Chicago, Illinois

I had a fantastic experience with Ricardo at Serrano's Shoe Repair. He had very reasonable prices, wonderful customer service, and did beautiful work. I was looking for someone to replace a broken zipper on one of the shoes of my favorite pair of leather boots, as well as install zippers (into a very nice pair of tall boots that were difficult to remove). He was communicative the whole time about when they were ready, and I was thrilled when I picked them up. Thank you Ricardo! read more

See all

The great thing about options is there's so much to choose from. The time consuming thing about options is there's so much to choose from. And such is life.. The cobbler/leather repairer I had been going to had unexpectedly transitioned, so I was left with many pieces that needed tlc and repair. I dragged my feet for several months and finally decided to start the search over again. I came across Serrano's during my search and was drawn to the vendor because of the reviews and location. When I realized Ricardo was located in the same building as my Chiropractor, I figured I could try it out and kill two birds with one stone. (Sidebar-as I typed that last sentence I had to ask myself "Why would I want to kill two birds at all?" So I had to pause to research the origin of that phrase..Greek mythology, of course- but I digress) I had two belts that were too long and had to be cut shorter. A coach belt and a Gucci belt. I grabbed both belts, and another belt that was the perfect length (for comparison), and headed to my Chiro appointment. Wouldn't you know that the phrase "Phone First" is still relevant to this day? I walked into a beauty salon and told the hairdresser that I was here to see Ricardo for leather repair. She informed me that Ricardo had left for the day, and gave me his card. I called Ricardo the next day and was given business hours, for me to return later in the week. Ricardo's business is setup inside a beauty salon space, which also has a nail tech. When I first walked in, I was slightly thrown off as I wondered where Ricardo would have space to actually work. Nevertheless, we talked about my belts, I showed him the sample, was quoted a very reasonable price, and told to expect a text when my belts were ready. A few days later, Ricardo texted me and I went to pick up my belts. Belts were perfect, stitched back lovely. The next week, I took a Louis Vuitton purse that needed reinforcement at the handle base, as well as a Prada bag that needed a d-ring attached for a handle. I was quoted a very reasonable price, and again told I would be texted upon completion. The LV repair was a reinforcing, not a replacement, so the price I was quoted was less than a fraction of the price of having it repaired by LV themselves. It was also a fraction of the price I was quoted from leather repairers that specialize in luxury repair. For both transactions, Ricardo was very nice, offered a fast turn-around time and was very reasonably priced. I am currently looking for other items around my house that need repairing. read more

See all

I brought 3 pairs of boots into Ricardo. 2 pairs were over 10 years old in need of heels and cleaning. 1 pair was under a year, but frequently worn and in need of heels. I love all 3 pairs and have not been able to find anything remotely equal. Ricardo was very responsive. His communication was professional and informative, and his pricing was fair. He does great work. All 3 pairs of boots look brand new. I cannot say enough good things about his craftsmanship. It's hard to find good repair services at a fair price. Serrano's is your answer. read more

Serrano did a fantastic job cleaning my boots at a great price and I would highly recommend him to others!

Found this shop on Yelp and it been great. Ricardo is not only knowledgeable with leather shoes and purses but does a very good job on sneakers! He also does a great job with cleaning and repairs Rose B read more

Very happy with the professional sole resurfacing Ricardo did on my boots. In addition, he was willing to accommodate my tight schedule and went above and beyond to get my shoes back to me in time. I couldn't be happier with his work and friendly service. Highly recommend! read more

Great service and quality! Definitely recommend if you live in the downtown area. The value was great. And service was good. Def going back.

My white bag had color transfer on it and he fixed it! He was extremely kind and communicative. I also appreciated the fact he was open about the price from the beginning. Thank you again! read more

I've been using Ricardo for years. I recently had 8 pair of shoes repaired (heals, soles, gluing, polish). The work was done perfectly, on time and for a reasonable price. I'd highly recommend Serrano's Shoe Repair. Joanne C read more

Update with photos!! Ricardo, the owner, is incredibly kind & gracious with a very talented team! Miracles are happening here... one bag of mine at a time! Not only bags but shoes. Luggage. Things which need zippers. He has come to my condo to both collect & drop off my items! *Door to store back to door service that is rarely offered these days, post pandemic! Granted I live Downtown & not too far from Serrano's Shoe Repair... I have a broken foot & on crutches... he happily came to collect AND drop off my high-end bags. As I mentioned in my prior "I HIGHLY RECOMMEND" review, I could not believe the value he added for such a small price! The bag I'm using is not the worst bag I gave him nor was it the best! I was ready to toss this bag bc I was told it was "not fixable some," &, "too much to fix," by others. Ricardo took a deep breath when I "snuck" this bag in with my other bags & smiled! I wasn't expecting much but got everything! Serrano's Shoe Service has EARNED my loyalty & my business! Just look at the before & after pictures! They are worth thousands of word's & dollars! Thank You, Ricardo! I appreciate ALL OF YOU! read more

See all

I went at 9:00 am to see if they can fix a cosmetology or barber back pack they told me they can do it and I can pick up at 4:00, same day work very happy how they did the job Thank You! read more

Ricardo did an amazing Job with my girlfriends shoes so i brought some of mine back for him to work on. Love supporting local and hard working individuals. Especially my people . Im gonna get a quote on my Sons boots next. read more

See all

I took my ankle boots in to have the heels cut down about an inch. He did exactly what I asked. These boots will now be more comfortable and serve me another year or two. I will definitely go back here for work on any of my shoes. read more

I bought a beautiful leather belt online and unfortunately it was too small! I searched for belt repair shops and found Ricardo! He did a wonderful job adding leather to my belt! It's perfect, Ricardo is reasonable and very punctual! read more

Ricardo Serrano is an extremely honest and responsive business owner! Communication = 5 stars. I dropped my beat up shoes up. He texted me a price quote which was very reasonable and estimated time frame. He was done earlier than promised! And he kindly dropped off my shoes in the loop. Will be a regular customer. Wouldn't hesitate to recommend. read more

I was visiting from out of town and needed to get my sandals repaired. I had to ask my husband to drop them off due to scheduling issues and he was skeptical because it's inside a hair salon on the mezzanine level (a little hard to find) and Ricardo was gone for the day already. He left them there and Ricardo got in touch with me right away as soon as he arrived the next day. He was very conscientious and communicated clearly. My shoes were repaired beautifully and for a good price. I would definitely use him again and for any leather repair I had. read more

Ricardo is so great to work with. I took in my Birkenstock sandals to get new soles and I'm really, really happy with the finished product! Ricardo was responsive, pricing is more than fair, communication was consistent and clear, and the wait time was just a few days. He even offered to drop off the sandals for me. Would definitely recommend and use them again. read more

I sent a photo of the shoes I wanted dyed & Ricardo said no problem. I was worried as they were brand new Louboutin BUT Ricardo surprised me with getting them done & mailing them back & they were absolutely perfect! Matched the sample I sent & were perfection. I will definitely go back to them. read more

I just went to have shoes repaired, it was 3pm and the hours of operation say they close at 5pm. The lady told me the repair person had already left for the day, after I had to look for parking for 45 minutes, because parking is also terrible in that area. I DO NOT RECOMMEND THIS PLACE. read more

I wish I could give more than 5 stars!! The zipper on my backpack came unsewn the day before I left for a 2 week trip and I was running around town trying to find someone who could fix it. I called Serrano's to see if they were able to provide the service and they told me to come in any time that day. I showed up within 20 minutes, showed the stitching, and the guy promised me he could have it fixed by 10 am the next day (to ensure I would be able to get my bag and make my 2pm flight). I was a little nervous because he just looked like a guy in a hair salon but I trusted him and he really worked his magic. I came back the next day and my bag looked as good as new!! And it was only $15, with less than 24 hour notice and service time. Other places in the area were quoting me even more for longer time periods. Also, it only took 5 minutes to drop off and consult about my bag and then less than a minute to pick it up and go. The guy was incredibly friendly and helpful, and was more than accommodating of my timeline. He really saved me for my trip because I take this backpack everywhere. One more note is that it's an emerald green velvety/corduroy backpack material and he took the extra effort to find a string that would match my bag and look nice. The extra details and care really showed with Serrano's and I would recommend it to anyone looking for a quick repair or just general upkeep on their items! read more

Ricardo's workmanship is superb. I had unidentified stains on the coated canvas of my Burberry satchel bag and I have been fearful that it couldn't come off even if I have it professionally cleaned. He inspected and asked if I knew what liquid stained it. I could not recall a specific incident and so I said I had no idea if it was coffee or some other liquid. He was honest to say that he would try but since I am not able to identify it, he might not be successful. Come Monday, my agreed pick up time, he texted me that my spot clean is ready for pick up. His price was very reasonable too, for the meticulous work that he did. For the review, I wasn't able to take a "before" photo, so just placing an "after" and "looks like new" one then. Happy! read more

Serrano's Shoe Repair - Serrano's bag clean service looks like brand new - Shoe Repair Near Me - Chicago, Illinois

Serrano's Shoe Repair is my new go-to for any shoe repair! Ricardo replaced a chewed-up zipper and scuffed heel for me and both looked brand new after he was done. He is very easy to work with and has reasonable prices. Couldn't recommend more! read more

My boot heels were replaced and the sole was also replaced, they are more than 5 years old, broken in supple leather and I really did not want to buy new ones. They did a wonderful job. read more

See all

I had Serrano's clean and repair four pairs of designer shoes that were quite worn. They cleaned and repaired them in a just a few days so they look brand new and the cost was very reasonable . Ricardo is very responsive by text and a pleasure to deal with. Highly recommend this service! read more

Fantastic work! Boot sole and heel repair. fair prices, great work. I have been going to Ricardo for two years and he delivers quality every time. Highly reccomend! read more

Great experience with Serrano's Shoe Repair. I got 2 pairs of sandals and a purse fixed and it was extremely affordable. The items look as good as new! The owner was extremely responsive, will definitely be back for future repairs. Located upstairs when you walk in the building. read more

I've taken several pair of shoes and boots to be repaired and shined. Very pleased with the results. Ricardo is very nice and always accommodates my schedule. This is my go to place for shoe repair. read more

They fixed my handbag strap perfectly, and responded to my request in a very timely manner. The rate was very fair, and I will be returning!

Great work! Fast return time. Nice guy and trustworthy. Reasonable prices for repair. Definitely will go back!

A good shoemaker is hard to find, and Ricardo is terrific. He's repaired three items for me so far and done a great job on all of them.

Excellent job repairing the soles and restoring the leather on one of my oldest and favorite pair of shoes! Fast service, great price and professional customer service. Strongly recommend for shoe repair and shine! read more

Excellent service. Ricardo takes the time to come and pick up the shoes from my workplace and drop them back off