Brought a pair of Coach loafers in for leather repair on a Tuesday and they were ready on Friday -- excellent work for a fair price. It's also nice to have a shop located downtown convenient to where I work so I can drop off / pick up before and after work. read more

Great service! I went for a quick heel tip replacement and was served quickly. Would definitely recommend.

For the speed (ready in an hour) and availability (weekend hours in a central city area), the price is good. Also, good job on the shine. Not mirrors but it's to condition and protect the leather. read more

I initially picked this store for a shoe repair because they are close to my office and had decent reviews. I keep coming back because they're just great at what they do. I've come to Imperial with different jobs for shoes and bags now; they've become my go-to. Zipper replacements, cleaning, heel replacement - every job has been great. You'd never be able to tell that any of the items have had a repair done at all. Their services are very well priced, too; I don't think I've ever spent more than $40 here. There was one job that took longer than initially quoted and they let me know promptly that it was due to them needing to order a part. I appreciated that they let me know what was going on and still got the repair done in great time. I love this small business and plan on returning any time something in my wardrobe needs a little love to extend its life. read more

Excellent service! My heels broke on the first day of a conference that I was in Chicago for. Found Imperial Shoe Services and they were able to fix my heels in 20 minutes while I waited. They looked a mess when I brought them in, and they fixed them beautifully. I walked 7+ miles over the weekend in them and they held up perfectly! read more

Imperial Shoe Services - Broken heels - Shoe Repair Near Me - Chicago, Illinois

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I picked up my shoes and didn't even recognize them - they looked so good! Like I had just bought a new pair and very affordable

I will start off saying that they do excellent work and they use quality materials to repair your shoes. They are quick and get the job done. However, I am concerned that they will make up prices on the spot depending on who u are and will overcharge you. I have been getting my shoe's fixed forever and I have NEVER been charged so much money to put taps and grips on my shoes. They do not have a menu of their prices displayed, so they can literally make up prices on the spot. I took 4 pairs of shoes to get tap. 2 needed grips. He told me it would be $200. All 4 pairs of shoes did not even cost that much when I bought them. I then asked the guy how much do the taps cost? He told me $25 a pair. So that would mean if you were charging me $200 initially then, the grips would be $50 a pair? Thats insane. I told him to only put grips on one pair. He charged me $140. He charged me $25, for the taps and $40 for the grips totalling $65. I didn't feel like arguing, so I paid the man. To test my theory, when I picked up my shoes, I asked him how much grips were again, just to see if the price would change, and sure enough it did. He told me $45 a pair. Smh, it really sucks that they lack integrity because they do excellent work, however, I will not be returning until I see prices in writing. Do better. Just because you are downtown doesn't mean u get to price gouge. read more

So I have a cute little backpack I got a few years back And the zipper hasn't been working for a year or so. I was looking for places to fix zippers and finally found this gem in the loop! I chatted with the owner and found out it's a family owned company and one of the family member Ricardo was very patient and nice in helping me figure out what was wrong with my bag zipper:)) Instead of charging me around 35-40 for replacing the entire zipper, he was very honest and told me that it's likely the slide is having issues . I called today and he said my bag is ready! So happy:) zipper works great and I only paid $20 for the slide replacement! ( looks exactly the same as the one I had before!) Excited to use my favorite bag again thanks to imperial shoes! read more

Imperial Shoe Services - Shoe Repair Near Me - Chicago, Illinois

Incredible work. I flew this morning and these were the only boots I had & I blew the sole of one of them right before I walked onto the plane-- my luck. I called the shop in a pinch because I really need something. He was able to flawlessly re-glue in a couple of hours and he even cleaned them for me. Amazing work for an amazing price too. 10/10 go there go there go there. read more

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I came in to get a leather strap shortened and the craftsmanship of the result was absolutely terrible. The leather was cut jagged, there was visible gray glue, the threads were frayed, and it looked so messy. The photos show the side they worked on compared to the side left untouched (it was brand new). On top of that, when I went to pick up the item on the day I was told it'd be ready, I was told they were "working on it" at that moment and that I could return the next day. When I returned the next day, I still had to wait 10 minutes because they were still "working on it." There was no apology either time. Had the quality of the work been good, I would not have minded the delay. If you care about your items at all, I would not recommend entrusting them to this place. read more

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I purchased a pair of Chloe scalloped ballet flats in January and had only worn them a handful of times. Lo and behold, I was walking around my house a couple of weeks ago, getting ready to go out, when the half-moon portion of the heel--which had been glued on--fell off without any warning. Fortunately I could change into another pair of shoes and go on my merry way, but it was still a disruption in my day. Thinking I would go to the source, I decided to go to Bloomingdale's where I bought the shoes in the first place. The salesperson and manager explained that they could not take the shoes back, or do an exchange, given that they were damaged. I was taken aback, given the $$$ spent on these shoes. At one point I was told that the quality of Chloe shoes had declined, which made me feel a little better but still left me with a damaged pair of shoes on my hands (err...feet). After fruitlessly looking for a repair place now that the Pedway shoe drop location is closed, I wised up and consulted the Yelp app. I found the listing for Imperial Shoe Crafters, nearby and rocking several five-star reviews. I came in on a Friday and my shoes were ready in about a week. The formerly jerry-rigged soles were replaced with rubber ones, and sole guards were added. The service was professional all around and it was good to know that I am supporting a local businessperson. I will definitely be back for all my shoe and handbag repair needs. read more

Imperial Shoe Services - Before: I brought these shoes in with half of the heel gone. It looks like it had been glued on in the factory. - Shoe Repair Near Me - Chicago, Illinois

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Extremely reasonable pricing and I enjoyed interacting with the staff. My leather bag was cleaned and re-stitched on the handle in a short time very professionally. Highly recommend! read more

Amazing place amazing service amazing prices Can not explain how perfect my service was he did amazing job restoring my Lv bag and cleaning my shoes ! Recommend 10000% read more

I had two separate pieces of luggage that were broken. I searched highly rated shoe/luggage repair and Imperial Shoe Services was at the top of the list. They required payment before the work was complete. When I got my luggage back, the bags were fully functional and the cost for the repair to both pieces was very reasonable. One piece of luggage I've had since 2005 and its travel all over the US and really don't want to part with it. Thanks to Imperial, I can use it a little while longer! read more

Took in a pair of my favorite BCBG boots that were pretty badly worn out AND had broken heel tips because I attempted to replace them myself.. I thought they were a lost cause but I was wrong. Within two days, I got a miracle-- at a very reasonable price: my boots look almost brand new!! So pleased with the repair work. I highly recommend this place! read more

Imperial Shoe Services - Shoe Repair Near Me - Chicago, Illinois

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Imperial is far and away the BEST in Chicago not only for shoes but for handbags, wallets , briefcases etc. I have brought many of my Vintage Gucci & Bottega Veneta handbags , shoes and wallets for restoration. Some needed FULL relining . Ricardo is very far and wonderful to work with. My items look brand new! I regret I didn't take before pictures of all to post the before & after. I will post all the pictures I do have. read more

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I was afraid my right shoe zipper would differ from the other. He fixed my zipper within 3 days, closed on Sunday's. read more

Imperial Shoe Services - Fixed Zipper - Shoe Repair Near Me - Chicago, Illinois

We are very impressed with the craftsmanship of the staff in this shoe repair store. The gentleman who helped us was very knowledgeable and explained to us in detail the process. We felt his genuine concern and the vibe that he really wanted to do a good job. We were amazed with the amazing outcome of the product. The old shoe now looked new and exactly like the one on display in one of the department stores recently. Awesome job Imperial Shoe Services! Greatly appreciate it! read more

Imperial Shoe Services - New sole looked like new - Shoe Repair Near Me - Chicago, Illinois

Amazing work, great service. Always on top of my shoe collection! They even repaired my wife's hand back!

Cesar is the man, when they say you can see yourself in your shoe shine they mean it! If you want it done right go to Imperial! I came in with an old beat up pair of shoes and left with them looking brand-new for $7!!!!!!! They do it all and are the best in the city! If you need anything else Mary is La Jefa!!!!!!!! I will never go anywhere else! read more

Imperial Shoe Services - Now that's a Cesar shine! - Shoe Repair Near Me - Chicago, Illinois

Girl desperately wanted to find trendy skinny belts to zazz up several outfits. Girl finally found the perfect hot pink patent skinny belt and a yellow skinny belt. Only problem--they were three sizes too big!! After realizing that there was no MacGyver-esque way I could shorten them without ruining them, I remembered that shoe repair places usually do leather work and would be able to cut the belts. I researched online (on Yelp of course) and narrowed it down to a few places. Imperial Shoe Crafters actually had "belt shortening" listed as one of their services on their website. Score! If they listed it, they must be good at it. I took the belts in and the guy said he would shorten them both for $15. He showed me how he was going to fix it by unwrapping it at the buckle and cutting it at the buckle end, so then it would be folded and sewn to look just like new! No need to punch in holes. He even got the belts ready for me earlier than promised because I could only pick them up in the morning. Next day, the belts were ready and looked fabulous, he had found matching hot pink and yellow thread to sew them and had done such nice, clean work. If they did such a wonderful job on my belts, I knew I could trust them with my shoes. I took in a pair of beat-up, worn-out, light gray boots that had seen water damage and stained by the dye on my jeans and another pair that was scratched and scuffed on the toe. I wasn't expecting any miracles because I knew the stains were going to be tough to remove. To my surprise, the stained boots came back looking almost new and the other boots had been properly patched up. They exceeded my expectations. It was definitely worth the $6 for the scuffed boots, and $15 for the stained boots (note: payment is due at drop-off). Convenient location, they're open until 5 pm only. Imperial Shoe Crafters has a new loyal customer. read more

Omg. This man transformed my Coach hobo. They did such a great job cleaning and conditioning the leather, that it looks brand new even though it's 8 years old. I'll be bringing them more of my bags. Great workmanship. They were done within 3-4 days as well. I'm including some pics. read more

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Had some tabs placed on my bag to convert it to a crossbody. Well done and well priced. Would go back.

So I already wrote this review but for some reason it got removed. I took in a pair of suede wedges to get re-soled. It cost over $80 for one pair of shoes. I took two pairs of shoes to another shoe repair place also to get re-heeled AND re-soled. Both of those totaled $92 for two pairs of shoes. The other place also cleaned my burgundy kitten heels and my leather pumps for no extra charge. There are better places in the city to get your shoes repaired. Also places that are less shady. Please read the reviews here very carefully and look at the dates, most of the five star reviews were from 2011! read more

Moved to these folks my old go to place in south loop is too far...they are good to go and reasonable too! I know that folks sometimes complain that resoling a shoe is too expensive but it is definitely cheaper than a new pair of good shoes. I try not to spend $ on cheap shoes...heels maybe, but not soles on a $100 pair from DSW. Back to these guys...quality work at a reasonable price...not as fast as my last place, but just fine none the less. Happy with them read more

The quality of their work is the best I have had with shoe repair. I did a long google review too, very impressed, they don't mess around. If your shoes are cheap, it's not worth it, if you have nice boots, as my husband and I do, they do a fabulous job. They rebuilt his vintage lizard cowboy boots, and both pairs of his motorcycle boots and they look amazing. I thought the cowboy boots were history. The fixed the flopping DG on my gold Dolce and Gabbana loafers and my chic stretch suede Stu Weitzman's look like new and fit better (now that they have actual leather soles!) read more

Imperial Shoe Services - Brand new sole, inside and out - Shoe Repair Near Me - Chicago, Illinois

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I love this place! I have had shoes repaired and handbags restored. The service is friendly and they always do a really good job. The pricing for services is also fair. I love great, friendly customer service and that's what I get at Imperia! read more

Great shoe shine. Nice wet finish. Clean and safe environment. Easy to find. Good value. Enjoy Chicago.

I'm the type of gal who polishes her leather pumps and shoes. They mean a lot to me and I take good care of them. So finding a good shoe repair place is important to me. When the soles of my Louboutin and Jimmy Choo pumps' were starting to wear off, I brought them to Imperial Shoe Crafters and they did a really good job. They've also repaired the heel of my Prada boots when the leather was scuffed, totally my fault from a night of drunken shenanigans ;) They did a good job with that as well. They've also resoled my husband's Paul Smith shoes and he was very happy with the work done. If you have expensive shoes that need some fixing, this is your place. read more

:: jaw hanging open:: $10 to fix a very deeply scratched leather boot. Results: umm, what scratch?! They just gained a life long customer outta this chick. read more

Great shoe shine. Went above and beyond to get rid of some paint on my shoes, which I thought would never come off.

I attended a charity banquet at a nice hotel in downtown chicago and at the banquet the waiter spilled red wine all over my white Coach purse. The hotel offered to pay for my dry cleaning bill so I started looking around for a place that cleans purses. When it came down to my purse I went onto yelp to see if there were any good places any where in the loop that had good reviews on purse cleaning and to my surprise I couldnt find any. I noticed this place had good reviews and it was close to my work so I decided to stop in to see if they cleaned purses and just my luck they do. The young lady working the counter was so nice and very helpful, I told her what happen to my purse and that I had been looking all over for a place that cleaned purses. Since the hotel was paying for it, I didnt care what it cost but to my surprise it was a very reasonable price. My purse is a white leather medium size over the shoulder bag, I honestly thought it was going to be more. I picked up my purse a week later and they did an excellent job on it. I will definitely be bringing more purses to them in the future. So ladies if you work in downtown and want a good place that cleans leather purses at a reasonable rates this is the place for you. read more

This is by far the best shoe repair/shoe shine store in the loop. I have been coming to Imperial for almost 5 years, and they have taken care of all my shoes! I have had just about everything done to my shoes and I only take them to Imperial Shoe Crafters. The staff is very friendly and they remember who you are. They are constantly give great tips on shoe care and maintenance. I wear dress shoes almost every day, and keeping them shined is a must. Cesar is the man! If you're reading this Imperial, thanks for all the shoe shines and shoe repairs over the years. I'll be sending my kids to you too, lol. BTW, next time you go in for shoe shine...ask for the "Shine Card". Thank me later. read more

Took a purse to be repaired the strap was coming apart. They advised me of what would be done to repair it and how long it would take. They were reasonable in pricing as well. Repair was done in less than a week. I am quite pleased with the repair work can't even tell there was a problem with the purse. Will be back with more purses. read more

I broke the tip of a heel off of a sandal that I really wanted to wear to an event this weekend. I looked on Yelp and saw that Imperial Shoe Crafters was near mr office. Mid day I ran over hoping for help (neglecting to bring the shoe's mate). The associate at the store suggested I repair both and the reason why. So off I went to fetch its mate. She said she would be able to help. Around 4 I tried calling but no answer. I figured I would walk over on the way to the train but was pleasantly surprised when she called and even offered to wait a few minutes past 5:00. (Apparently their phone lines are having issues). I picked up my shoes which were repaired and polished. I am very happy and do plan on going back. read more

Imperial Shoe Crafters has probably fixed about 25 pairs of my boots/shoes at this point. The heals on my shoes wear down relatively fast, especially in winter so they need replacing every now and again, so the actual shoe doesn't become damaged. For the last 3 years and they have done an absolutely wonderful job every time! My boots always come back looking brand new, freshly polished and painted. They have an impeccable eye for the details, and fix things that you didn't even know were broken... essential preventative measure. One pair of boots that i brought in to have the sole fixed ended up separating from the shoe base again, so i brought them back and they fixed them again for good and free of charge. Overall great experiences here, super nice people. I highly recommend! read more

Expensive and not really worth the price. I brought in a pair of shoes, wedges for resoling. They charged me over $80 for one pair of shoes, including the cleaning. The did not replace the heel. I took two pairs of shoes to another repair shop and was able to get both resoled and reheeled for $96 and they included cleaning for free. There isn't really any added value in terms of service or time. Both places offered the same work for the same amount of time, but one was immensely cheaper. There's better options out there for shoe repair. Shop around. read more

Ok.... they really know what they're doing. A while back I had the unfortunate incident of my sister's dog chewing the heck out of one of my beloved (and expensive) aged leather booties. the heel was unrecognizable and the leather was wrinkled and discolored. I was worried because the heel was unique - had these grooves and contours that i thought wouldnt be replicated by a replacement heel. I found imperial on yelp and thought - well, i have nothing to lose. When I picked those boots up, I was shocked. It looked so good, it would be impossible for anyone who didn't know which shoe was tore up previously. I just about cried. I recently went back for another pair of booties that I wore to death, zippers broken, heels, wore down, etc. They told me that they'll see what they can do with the zipper - if I wanted to replace the entire thing, then it would be super $$$ and I thought I'd just buy a new pair instead. So they said they'd try to fix what they can, including heels for $49. Still steep but better than paying the money I paid for these shoes to begin with (prob twice that amount). And I love these shoes. Once again, Imperial came to the rescue - the heels look great and they did some kind of magic with the zippers that should keep them good for a while longer. THANK YOU IMPERIAL. Client for life. read more

SO awesome! The prices are great and they were not expensive in the slightest. I need a strap replaced on my sandals and it was only $8. They had it ready in 2 days and they were so nice about it! I will definitely bring shoes here in the future. read more

The service was ok. My shoes could of been better and they could of called me when there were ready for pickup. Instead I had to call them.