Amazing service, the two gentlemen helping me pick my shoes out made it feel they genuinely wanted me to find a pair of shoes I liked, not just make a sale off me. They also gave sound advice and were knowledgeable. read more

Seniors, this store is a rare gem for remarkable service even for us seniors and not just runners. The amount of time I was given to help select the best sneakers for me just doesn't exist much today. Jason a manager spent considerable time with me. My husband and I plan to buy all our sneakers there for now on. It is important to keep such a store in business by supporting them. read more

Knowledgeable, professional and courteous customer service. I was pleasantly surprised when accompanying my daughter in pursuit of attaining running shoes. The young gentleman who assisted her provided insights on physical aspects of her foot structure and walking style. He used a scanner that provides a 3D and thermal readings of these aspects in a high tech way. He communicated with clarity and put us at ease as he made suggestions and provided shoes for her to try. (She selected and purchased the first of the batch he suggested.) The shoes were slightly cheaper than we initially anticipated and the whole experience was swift, efficient, and pleasant. The salesman provided us with an experience worthy of high recommendation vs one which could have been daunting and stressful. In conclusion- if you're seeking a quality athletic shoe this is the place to go! If you're a shoe expert or a novice like we were (completely ignorant of the difference in sneaker variants), this experience with provide you with confidence upon checkout and equip you with quality products at an expected cost. read more

Five Stars over and over and over again. Impeccable service every time. Fair prices AND a kickback discount (rewards) program. I won't trust my son's running gear decisions to anyone else. Shop small. Shop local. Shop Fleet Feet - West Reading (A Running Start) read more

Fleet Feet West Reading - Mizuno Running top and FF hat for the - Shoe Stores Near Me - West Reading, Pennsylvania

WOW! What a great experience I had when I stopped into your store on 9/6/22. From the moment I arrived I felt heard, cared for and served. Thomas Joyce did a great job with analyzing my feet and understand my needs for running shoes that worked for me. He even inspired me to take more risk with my running goals and training. If every shopping experience were like this I would never shop online again! Well done Fleet Feet - and Bravo Thomas! read more

Great experience. Getting a proper fitting shoe makes all the difference! Getting back into better physical shape is intimidating enough and the staff here was great at analyzing my foot and finding a shoe to address my foot shape and step. You don't get that at a big box store or online store. Would have been 5 stars but price was issue. Paid full price for last year's model sneaker. Cheaper prices elsewhere. (Ravena2) That being said they were friendly and very welcoming. Able to give tips on running and getting back in shape without talking down to me. They have training and information classes from time to time. Really knew their stuff and made me feel great. read more

Always enjoy the experience here; nothing quite like it in the area. Very helpful staff! Wouldn't buy running shoes anywhere else.

Service is poor. A few years ago, I wouldn't have gone anywhere where else for running shoes. Customer service and responsiveness has been on the decline. My recent return was difficult and my new order was not processed in a month's time. Instead, I can get exactly what I want shipped to my door much sooner. Sorry to say I'm going online for my next pair of sneakers. read more

As far as running stores go, especially in the area, this one cant be beat. A small store located on Penn Ave in West Reading, its almost easy to overlook unless youre looking for it or strolling by. These guys know their sneakers and running. From beginner to avid runner, they can put you in the sneaker that will best fit your feet, running ability and stride. If youre not sure where to start or are just getting back into the sport after years of foot and/or leg pain, make a quick stop here and let them watch you run a short stretch down the sidewalk. After that, they'll give you personal recommendations for the sneaker that fits you best. Ive talked to plenty of people that have been very impressed after going here. Also people who had stopped running for a while because of painful running experiences, all which were solved with the correctly fitting sneaker - give them a try! Friendly, very knowledgeable service, plenty of running-related products jammed into a small space. They carry mostly higher end sneakers like Brooks, but they have a great selection. They also have a running club that meets outside the store to go for runs. Parking on the street right out front of the store. read more

Best retail experience EVER. And considering my habit for retail therapy, that's saying something. I recently decided I wanted to run one of these charity 5ks, with plans for a subsequent 10k. Sad to say that I actually need to train for that. Up until a few weeks ago, I couldn't reach the end of the block. My knee starts hurting, my shins bug me, I'm out of breath, etc. So. I find myself in Reading where my family lives, and I ask my brother, one of these marathon sorts, to help me find a pair of running shoes that'll preserve my knees, shins, lungs, etc. He tells me, Go to A Running Start. He's very insistent. First of all, these people are hella nice. I mean HELLA NICE. If they aren't genuinely happy to help you out, they deserve Oscars for acting. Secondly, they measure your foot, your stride, and have you do little activities that will best determine what kind of shoe you need. None of this generic shit. So they tell me what I already know: my right foot's a half size bigger than my left. That being the case, they bring out all the shoes for my high arch that support a slight eversion. They encourage me to take a little run about - a test drive, if you will. Thirdly, this place offers a 30 day money back guarantee. So I choose a pair I like - admittedly more for aesthetics than anything - and after a few laps around the track, I decide they're not for me. I go back the next day. They're like, No problem. We'll find you a pair. I try some more shoes. Again I choose a pair. I take 'em home, run around the track, and yet again, I want more - if I'm gonna shell out 120 bucks I want something perfect. Finally, I go back and choose the most beautiful pair of bright blue Brooks, and this time, I'm golden. Those people were infinitely patient, offering full money back, but nope! With that kind of customer care, I'm all in to spend my money and give 'em my biz. As for the charge that they're a little pricey, well, what of it? I pay for quality. And that's just what I got. Thanks, y'all. read more

I bought a pair of shoes here last weekend and had a great experience. I had personalized service where the sales girl looked at my foot and how I walked and picked a shoe that would work for me. I have really small feet and a high arch (which if I don't have the right shoe leads to shin splints). The owner of the store even came over to help out. I ended up getting a shoe that felt great. The best part- I was able to fit into a kids size, so I got my shoe at half the price and they didn't even try to fit me into an adult shoe or pressure me to buy a more expensive pair. I will definitely be back for my next pair! read more

Shoes are shoes and I can buy them anywhere, especially online. But the thing is, I drive all the way to Reading, even though there is a running store just 5 minutes from my house, because I love the energy in the store. Dee & Joel often have ideas for me that I never considered plus they order anything I need! I just wish I would burn through shoes faster so I have an excuse to see them. read more

If your new to running or not - don't be intimidated by trying out a full service running store !! I was for a long time and I wish I had gone in long before I did, finally last month.... Not only will you get a great pair of quality sneakers but you will get a great pair of quality sneakers that are fit properly for your foot. They know their stuff and will get your foot into its happy place ! Thanks Running Start!! read more

Very knowledgeable and friendly staff. After years of abusing my feet I finally came around a year ago and made my first purchase of running shoes at A Running Start. On Sunday I purchased my 2nd and 3rd pair of shoes. I needed to replace my badly worn 1st pair, which lasted exactly as long as the staff had told me they would, but due to incredible sale price I walked out with 2 pair. This is the only place I will be shopping for my running shoes. read more

Customer service is clearly very important to this place. Great place to buy shoes. Very knowledgeable staff.

Love this store for their personal attention and getting me fitted in the right running shoes - they have a great way of helping you figure out the right shoe for you... I had initially bought a pair of running shoes online, but they messed up my knees... with the wonderful support I had from A Running Start staff, I have been able to fund a pair of shoes that fully supports me in the 5K to 5 mile runs I've been doing regularly! read more

I am not a real athlete, but needed good shoes to support my plantars fasciitis-ridden feet on daily walks and the gym treadmill. Susan (I believe) spent at least 30 minutes with me, analyzing my foot type, and fitting/comparing shoes, until I left with a pair that felt great. My feet couldn't be happier, and with that kind of professional help, I'll be back when I need a new pair. read more

The staff is extremely friendly and very helpful. I have bought my last several pairs of running and training shoes at this establishment and I have not been disappointed yet. The staff make it a point to help you and are extremely knowledgeable about fitness, especially running. The staff make you feel very comfortable and welcomed in this establishment. They trust patrons enough to jog up and down the block in front of the store to get a feel for the shoes when trying them on. Certain shoes can be a bit pricy but this is the best place that I know of in the area if you want good, durable running shoes whether it be for races, training, or working out. read more

Very helpful and friendly. I am a newer runner, and this was my first time getting a good pair of running shoes. My assistant helped a lot and I will return when I need another pair. Got a nice pair of Brooks! read more

First, full disclosure - I'm friends with the owner, so you can think that either this review is biased because of that, or more knowledgeable because I know for a fact that truly excellent customer service is something that she and her staff take very seriously, and they do a lot of training and behind-the-scenes work to ensure a great customer experience. I was up there last weekend and experienced that attention to detail first hand again. I don't run any more and needed a pair of workout shoes - they fitted me in a pair of inov-8 and the guy who fit me (I'm sorry I can't remember his name!) was very careful to make sure the shoes fit correctly, not only asking me how they felt and encouraging me to walk around for a bit, but also sharing his expertise on how a shoe like that should fit so that I wouldn't end up with foot problems. I tried them out at the gym yesterday and Oh My Gosh they are absolutely perfect for my workout! The ARS staff delivers yet again, doing a beautiful job finding shoes that work best for my needs - and I'm not even a runner! read more