The worse customer service I have ever experienced in this store! Today I went in with my receipt…read moreand 2 items to exchange or get a gift card for. The debit card that the items were purchased on is no longer active due to switching Banks. The lady at the counter did not have a clue how to handle my return so she called the manager. They ran the receipt and put my 87.00 back to that card after I had told them We no longer have it. I asked the manager would not void their mistake and did not give my gift card. I asked them to call corporate for help they would not and said I could not take my merchandise back with me!!! I was so upset when leaving that store. I did have a verbal altercation with the rudest manager I have ever met. They kept my things, I called corporate and they are looking into this for a resolution! A horrible experience

Still one star, 10 am 2 registers open actually only 1 register and customer service, seems they…read morealways have the disabled girl working the hardest while the rest of the employees are walking around avoiding customers ( my opinion) I recommend the new Bern location at least their shelves are stocked and you have the option of sizes to pick from not just extra small and XXL

Lovely experience in the shoe department. The young gentleman that was helping me was very nice and…read morehelped me go through a variety of brands to find find the best shoes for walking/running. Everyone I ran into was nice and was happy to help. I love their rewards program as well. Thanks!!

Just bad all around, grumpy employees that have 0 social skills. But the inventory was complete…read moretrash. Nothing is organized or in order. Felt like a black and Friday scavenger hunt.

I have been awaiting Nike Air 270 for over four months. I have spoken to the assistant Manager who…read moreis pleasant and a great help. I have requested multiple times when will my order arrive. I understand the store has had shipment issues. I want the owner to get involved and honor not only the order yet some type of assurance for customers orders and request. I recently visited the store on 06 January 2020 and your stock is going down. At this point I have to question the owners investment in this location. Why is the owner not at minimum taking the orders and shipping the purchase directly to the customer. At what point will the owner realize that your customer base at this location is displeased and seeking another reliable athletic store to fill the customers request for our purchase. Please talk to your assistant manager and obtain the request for orders or at best meet the demands of your customer base per the supply and demand concept. I would appreciate if the owner would at least reach out to me and give an option to purchase the footwear I requested. The store is only able to operate with what is sent and your stock and supplies are decreasing. I noticed that in the store and how the workers are doing their best to display what it has to keep customers coming. Store location Jacksonville NC.

The two girl managers in the store are so friendly and attentive I loved my experience even though…read morethere wasn't a lot of options they made me feel very welcome to asking questions. Was walking around the plaza and noticed they are the only store open regular hours Christmas Eve and New Year's Eve times like these should be spent with family. But over all an amazing experience will definitely make this my go to location.

Immediate service. I called for an appointment and kind people advised I just drive in over…read more Mountain bike was fixed in under 10 minutes! I'm a grandmother so service expert also wouldn't let me carry bike in or load it back into my car. He respectfully offered to lift heavy bike for me. I recommend this team highly. The even advised where my family could find the best bike trails when they learned we are new in town.

Great experience! Walked in here toying with the idea of picking up a bike for the first time. I…read morewas greeted with a warm welcome and was asked if I needed any assistance. After that short interaction I knew they were going to get my business. Fast forward past a long conversation of what type of bike I wanted and for the type of activity. After a couple options, a lot of back and forth on how much I should spend I finally pulled the trigger. I ended up paying alittle more than the budget called for but I knew if I was going to stick to this hobby I wouldn't need any upgrades or modifications for a long long time. Over all I was very satisfied with my experience and highly recommend this shop for your MTB needs. If it wasn't for the distance between my home and here I would be in here everyday picking the employees brains for tips and tricks.

Have been coming more frequently and they are definitely on par with any suit shop in Wilmington…read more If you need a business or casual suit do yourself a favor and stop in. They sell shoes as well as dress shirts and even jeans and jackets. Well worth the money, although their pricing is reasonable. The staff is amazing and can have you sized up and out the door in no time. They tailor and will help you match anything you buy or bring in.

Extremely condescending. Throw at you that she's been doing this for 28 years, but doesn't know the…read moreins and outs of the store. If you're younger than 30 do not go here because you're gonna be talk to like you're just a teenager, not knowing what they're gonna do. Went there ready to get a suit, went out knowing I'll never step foot in there ever again. For someone with that much experience, customer service should be high, not like an employee I would hire with no experience. Clearly out of 28 years of experience, 0 were spent with customer service and respect.

Sale prices good. It's June and bathing suits half off. Staff was helpful at counter but no one…read moreon the floor. Dressing rooms need to be cleaned better. Probably understaffed.

I was 2nd in line at jewelry counter when the person ahead of me asked for something from makeup…read more Service person left to help her and spent the next 20 min there with same customer while there were 3 customers waiting in jewelry. I finally approached her to ask if anyone else could help in jewelry and she said she would call someone (at the time she was straightening displays). I gave up and left along with at least one other customer. I would think much more money is being spent in jewelry as opposed to makeup. They just lost a $300 sale by informing me.

While working in town yesterday, I stopped in to check it out. Haven't been to a Marshall's since I…read moremoved to NC. I'm a huge TJ Maxx lover. I was able to grab some beauty products and a candle, and gourmet chips. Well stocked store, clean and friendly employees as well. Definitely check it out!

I love coming here because the stock is rotated a lot!! I have had a time or two I found a product…read moreI liked but went back to get more and there's none! But then new stuff comes in .. the prices are really good and lots of name brands like adidas, Reebok, Nike, crocs, just to name a few! The staff always is friendly and stocking the merchandise. I've asked for help few times and they always try to help if they can.

I was visiting from out of town for a wedding and I was in desperate need of a formal wedding…read moreoutfit. I went in looking at the clothing options I had and I must say that I came across such an amazing employer by the name of Julie. Her personality and hospitality was so pleasing. She was such great help with helping me find a beautiful outfit and I was so happy. She is definitely a valued employer. I definitely look forward to shopping here again on my next visit.

I went into Burlington for nothing, lol. It was a Saturday and I was just out "window shopping "…read more I found some great buys. I had no clue as to what I wanted or was looking for. I actually found a couple of things that I needed. The store was clean and the staff was very helpful and friendly. Everything that I bought had a great price.

I had an order I got in mail that I did not order and was told to take to my local store. God bless…read morethem they were so sweet and tried so hard to help me figure out how to return an item that was obviously sent to me by mistake but it wasn't so easy. The young ladies that work in the store at this location are top notch. They got on phone to work thru it and in end I was happy it worked out. I love rack room when they have sales and I'm sure I'll come back to shop soon.

I buy all of my shoes here whether it be casual, athlectic, business, or beach shoes. They have a…read morenumber of different discounts and daily specials that make it easy to stock up on shoes for you or the family without breaking the bank. The staff is always friendly and helpful they care about their customers and make it a point to talk to each and everyone of them. Everytime I come in they remember me and ask about my daughter if she isnt with me.