Dropped in for a quick dinner a week ago. And while the meal was outstanding (per usual) the service was slow, inattentive, and what the heck is happening to the physical plant?
We came in around 5:30 for dinner and there was no one at the host station. While the restaurant was pretty empty - my wife had to grab someone to get attention so we could be seated.
We put in our drink orders and then the waiter dissappeared. I think he may have been newer, as he seems uncomfortable with both the menu and our questions, but hey, I know service can be rough.
But we proceed to watch multiple tables (with another server) get seated after us, yet get drinks, and in one case, entrees, before we ever got our drinks! The rest of the meal progressed similarly, with our quick dinner ending up a a 90 minute affair.
However our food was outstanding, which helped tamp down our frustration. However it was the condition of the restaurant that surprised me, and the fact that it took so long for our meals, actually encouraged me to look around at our venue more, and that's when I started noticing things.
We sat outdoors, and were greeted by some resident sand fleas falling / jumping from the tree nearby. I get it - we are outdoors. So my wife switched sides of the table which helped. Thankfully the yellow jackets were not out in their late summer frenzy, so we managed. It didn't help that non matching seating on the deck, had cushions that didn't fit the chairs, making our extended stay uncomfortable as well.
When I excused myself for a trip to the restroom, I found that there was no door knob on the outside patio door (just a screw and post) and in the bathroom, I noted the large dent/hole near the urinal that appeared to have been covered by a rubber mat.
Throughout the paint and decor seemed dirty, and in need of some love. I then began to notice that all of that doors had hinges that sagged and door dents and peeling paint. Maybe it's because it was a sunny evening and you don't normally see this stuff in the dark - but everything looked tired, beyond just well worn, and in need of updating. Especially at this price point.
Flat Iron has always been a staple for us, and we frequently visit its siblings (Iron Duck and Black Duck) as well. The food is nearly always spot on, and historically, the service has been quite good. Unfortunately while the prices at Flat Iron have continued to go up, it feels like the service and venue are not keeping pace. it is in danger of being outclassed by its siblings. We have always thought of Flat Iron as the benchmark of the family. But that certainly didn't seem to be the case two weeks ago.
For our part, I hope this is just a blip on the radar. It's just too good to become one of the myriad of other over priced poorly maintained restaurants in Issaquah. read more