I've been in line for 1/2 hour and still have 8 cars ahead of me. I asked the attendant what was going on and he said the cars were very dirty although every car in front of me is pretty clean. I will never return to this car wash. read more

I purchased the combination Express Exterior and Interior "Detail" package for $100 because I wanted to spiff up my car to sell. It was a waste of time and money. I would have been better off putting my car through the $7.95 gas station carwash close to my house and spending 20 minutes of my own time vacuuming and using Armorall inside and on the tires. From start to finish, they "worked" on my car for 80 minutes; however, I'm not sure what they spent their time doing. Although the vacuum was running, they didn't clean out the: glove box (see dead fly that remained), ash tray (dirt and crud), storage box (accumulated dirt), cup holders, console, or much of anything else. The windows were kind of washed, but the rear two side windows were not touched at all on the inside. The outside look pretty nice, but the area under the roof rack was still dirty and the rear window had the sticky residue from a decal untouched. I had removed that decal, emptied EVERYTHING out of the glove box and all the storage places so they would have complete unfettered access without having to move anything. It made no difference; they missed obvious areas of accumulated dirt and residue. In the photos you will see the driver's rear door pillar which had a greasy hand print on it--not even wiped with a cloth. I was in a hurry the day I had it washed, and I didn't really look too hard until the next day. I took the car back with the receipt and talked to the "manager"--first asking him to look at the car and tell me what he thought of the job that had been done. He shrugged and said, "Looks pretty good." I showed him all of the above items and more and I asked, "So what did you do for the $77 I spend over and above the $23 car wash?" He replied that if I had wanted the glove box vacuumed, etc. that I should have made an appointment for the Special Detailing Package at $170. I said, "Your guys had a vacuum; they spent over an hour after the car wash, and they don't even suck out the dead fly with that vacuum?" He shrugged and said, "No. That's a different service." I said, "So what did I pay all that money for? I'm not sure I understand what I was supposed to get. I understand that you were not going to shampoo the seats, but the rest of these items should have had some attention paid to them. Since they shampooed the carpet and the floor mats, shouldn't I expect that they would at least vacuum those areas?" He said no. So, I asked about the Armorall. "They put gobs of Armorall on various vinyl surfaces, but there is actual pooling some places and literally nothing 'here' and 'there' (pointing); it's a very spotty job." He shrugged again. He finally offered to have me return "tomorrow" and he would work on it some more, but I would have to leave it for three hours. I thanked him, and I left. When I got home, I used my shop vac and some Q-tips and rags and finished the cleanup myself. Honestly, if I had spent an hour myself working on the car it would have been much more satisfying and it would have looked 300% better than paying these folks. My opinion is that the people who are holding the rags and sprayers really don't have much of an idea about what they are supposed to do. The incredible thing is that every time I drive past this place, it seems busy. They will never see me there again. $7.95 at the Sunoco Station is a much better deal. And it's closer. I'll vacuum myself. I'm very disappointed. If this had been a purchase of an item at COSTCO, they would have happily returned my money or made it right. I cannot comprehend how Embassy gets high ratings for what they do. Or for what they don't do. If they are the highest-rated Embassy in the area, I'd hate to see what the other do (or don't). Please don't misunderstand. I know this was not supposed to be a complete interior detail, but this experience tells me that they would have no idea what detail would look like. read more

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Best Carwash in west Springfield area Staff specially Juan and Douglas are very courteous. They do their job beyond my expectations. I highly recommend this place for your Carwash needs. read more

Got the 55 dollar express exterior detail because... I hit a cart rail :/ I'm beyond satisfied with the results and everyone beginning to end was kind. Phone support could use a little help but overall it was a great experience. Note: you cannot leave a tip from a card so be sure to bring cash. read more

Flagship Carwash - Before - Car Wash Near Me - Springfield, Virginia

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I took in my SUV for an express interior detailing - when I called prior to heading over, I was told that it would take 45 minutes but upon arriving maybe 15 minutes later around noon, was told that it would take 2 hours. When I checked out, I asked the cashier if I would get a call to let me know when the car would be ready, or if I should come back at the 2 hour mark. She said they would call, so I wrote my number down (and car model) and handed it to her and left shortly thereafter. Cue 3pm - it had been 3 hours and I still had no call from Embassy. I called repeatedly through 3-4pm and when it hit 4pm, I decided to just head over. When I pulled into Embassy, I noticed that it was closed and that my car was in the parking lot. I was pretty upset at that point, because I assumed that they had locked my vehicle and had possession of my spare key. Upon approaching my car, I noticed that the side mirrors were not closed (they close when the doors lock) and that the door lock knob was up high. The doors were not locked. To make matters even worse, they had left my spare key in the main cup holder, plainly visible for anyone peering into the car window. I have no idea when Embassy closed, but they did not call me to let me know that they were closing early (their signs and website state 5:30pm as their closing time, and I was there around 4:20pm). They didn't lock up my car and keep the key for safekeeping. They literally left my unlocked car with my key in the parking lot for anyone to steal. I can't believe what happened and will be reaching out to them to ask what happened and why they did what they did, as well as sharing this feedback for anyone interested in leaving a car with them for any reason. If you are familiar with this area, you know that it is pretty moderate in traffic and my SUV could have been very easily stolen in the time they closed and when I picked it up. It is simply unacceptable and I will not be coming back for any reason. Oh, and the cherry on top was that my request to not have leather conditioner on my dashboard (which this very same cashier had noted and said she would pass on) was not listened to. This was a specific request because the leather in my mom's car had split and cracked from the combination of over application of their leather conditioner. I should have learned from that experience and not have returned. read more

Wish I could leave no stars for this company. My husband, who's a wonderful and very trusting person, had a horrible experience. And I've been dealing with it ever since. So, here's a bit of warning: DO NOT go for the unlimited car washes without the understanding that it is not just for a month. I've had conversations with so many people that felt they were not properly informed that this was an ongoing "you will be charged for this every month" kind of thing. Read about this on NextDoor. Lots of negative experiences with this same issue. They tell you about their deal verbally, LEAVING OUT the part that it is a repetitive charge to your card automatically, and then hand you a card to bring with you each visit. They don't tell you to turn the card over and read the fine print BEFORE you agree to the one month deal. I don't trust any business that doesn't give you the honest whole deal up front. And then they don't tell you that you have to go online and give them all this additional information that you may not want to share with them in order to cancel this program. You can't just walk into the store and say I want to cancel it. Interesting how they'll take your money when you're there but they won't cancel their program from that same location. Online it'll tell you you have to give them five days notice but there have been people complaining on social media that they've been told they had to wait at 30 days to cancel (thereby getting another $60 from you first). This is nothing more than a racquet. UPDATE: Upon trying to cancel online, and entering tons of information I'd rather not give them, the website keeps telling me "Oops.... something went wrong". This is a terribly ugly situation. Can only cancel online but.....hmmmmm. read more

I went to Flagship today they are so quick to give you your car back without cleaning. I paid for my car to be vacuumed or washed but no it's not clean. This happened to me before I WOULD NOT RECOMMEND TBIS PLACE. read more

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Got the "Deluxe " wash. Nothing deluxe about it. Windows still had cicada guts on them and no wheel treatment or tire shine! Terrible!!! read more

Flagship Carwash - Car Wash Near Me - Springfield, Virginia

The new business owners are crooks!!! DO NOT SIGN UP FOR ANY UNLIMITED WASHES!!! Since the new name change (Embassy Car Wash it's now called FlagShip Car Wash) you get far less cleaning and you're paying more money! If you sign up for any unlimited wash programs you actually only get 5 washes per month... That's NOT considered unlimited!!! This is why the owners are CROOKS!!! Scamming the customers! I just cancelled my membership, and you CANNOT do it at the car wash... The employee said, you'd have to do cancel online. How inconvenient!!! And when you go to their website to cancel it's a lengthy process... They basically ask for your full name, the credit card that was used when signing up, your phone #, and your email address. Something better change quick! Because these new owners do NOT care about their customers! Your vehicle doesn't get throughly clean due to the excessive amount of vehicles they pump through their car wash not giving the employees enough time to do their job sufficiently. Also the lines are so long there that if you happen to be at the end of the line where you're coming into the driveway off of Rolling Rd. you're going to be there at least 45 minutes!!!! Before getting your vehicle 50% cleaned... that's Right 50% cleaned... You've been warned. And to the owners of FlagShip Car Wash, I DO NOT need your insincere apology about contacting you at 703-468-1414 blah blah blah....which is basically the same response you've given to every other negative review that was written about your business. read more

worst place ever. I got the highest offer available $45. yo clean inside and out. I leave for 5 minutes and they finished. when I came back oh my god was I pissed. they didn't clean the doors, glass, mirrors or anything in the inside. they left dirt everywhere and trash in between the seats. worst place ever. done ever go to this shitty car was. if you go get expect a peace of shit car back. read more

Not even worth one-star. **YOU SHOULD NOT GET A MONTHLY MEMBERSHIP HERE.** I purchased a monthly membership a month ago and the cashier NEVER explained that they would automatically charge on my CC every month. So, I called and complained once I saw them charging on my CC again after the first month. An ignorant employee or owner who emailed me back and said there was an explanation at the bottom of the receipt so they were not giving my money back but canceled my member right away. So, they charged me $54.99 for nothing. WHAT A RIPOFF. read more

30 dollars for the platinum wash. Was the worst car wash ever. The outside still has bug strikes on it. The inside was barely wiped down. The back seat floor mats weren't touched. The crew looked like it was putting them out to actually wipe the car down. The best part is they tried to get me to sign up for monthly washes. I could get a better wash leaving my car outside in the rain. Dont waste your time or money here. read more

After posting a review about Flagship not accepting Embassy prepaid coupons without notice they replied and asked me to call as if they would try to find a solution. I called and they took all my information, now 2 months later still no reply ir return call. I called a 2nd time and still nothing. Poor customer care. read more

So sad to see new management, new HIGHER prices, and less services for your $$$$. For $18 you get your car run through the automatic washings garage and that is all. I went to go get in my Honda Pilot and the inside was all dusty and the mats were not even shook out. I asked the attendant if my car had missed the vaccuum and she asked me, "How much did you pay?" I replied, " $18" She then said, " You have to pay $31 to get the inside of your car cleaned and vacuumed." WHAAAAAAT? Come back old Embassy!!!! We miss your vacuuming, hard working, cleaning inside and out old ways. I could always count on good service. Now, I'm off to find a new place to wash my car or pay myself the $31. read more

Prices have skyrocketed from the days of Embassy Car Wash, which I used regularly. Flagship did not vacuum. My car came out of the car wash with dirt spots on both sides, and the windows had streaks. Embassy's service was far superior. I will not be going back. read more

I am so sick of getting the worse car wash in Virginia from these people. $30.00 car wash and they wipe NOTHING down, so not waste your time, money or energy getting frustrated at this place. If they cannot hire employees who actually care about the job they do then shame on them. read more

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Car wash was terrible job and they always use dirty towels to clean my windows. I always have dirty streaks and the same spots never come off, I have to rub it out myself.Now I wash my car at home or take it somewhere else. read more

The staff is amazing, they do a very good job, they are professional, courteous, and friendly. This week was the first time I had been there since the ownership change. When I drove in I noticed a new name but was surprised when the new pricing was explained - prices went up a lot. I am sure inflation played a role, hoping the employees are benefitting from the price increase. I opted for the lowest price, $14 just to wash and dry the outside. Still, my car looked beautiful. I saw around 12 employees working outside. They are kept very busy, constant flow of cars. Unfortunately, due to the price increase, I will need to see if I can find another car wash that can clean the outside and inside of my car at a price lower than $36 (reason for only 4 stars). read more

I came here and I got what I expected for the most part. I have a dog that sheds a lot and I know that no matter what car wash I go to, they will not be able to vacuum all of the hair up. With that being said, this car wash did a much better job at getting rid of the hair than a lot of others that I have been to. The dashboard and windows on the interior looked pretty good as well. I paid for the $28 wash which includes tire shining. I noticed that the tires did not look like they had been shined when they said the car was ready. I asked an employee about it and he immediately got another employee to shine them and they look great now. The reason I gave it 4 stars instead of 5 is simply because I think it was a little bit rushed and I would prefer it if they completely dried the exterior of my car. Overall, I think you should give this place a chance. I think the price is extremely fair for the quality that you receive and it is nice that you do not have to wait long. I see a lot of reviews that could have been solved by simply telling the employees what you need them to fix and to advocate for yourself. I was not impressed with my tires... so I asked them to shine them and they turned out great. They are more than willing to work with you and do seem to care about their job. read more

Do NOT come here if you want a detail oriented car wash! This place is useless!! We paid $40 plus tax for our car to be run through a gas station style car wash. That's it! They didn't vacuum our vehicle nor adequately dry it. We went to get in and the floor mats were literally puddles of water. How does that even happen?? When we asked them to dry them, we got attitude. Save yourself $$ and go anywhere else. This place stinks! We won't be back!! read more

RUSHED JOB! FELT ROBBED! I wish I didn't have to give a star at all. My husband and I took our car to get cleaned today and paid $30 for the "Platinum Wash." What a shi*** job! The car was still wet, the mats were dirty, and they just did an overall piss-poor job. We will NEVER take our car there again. They didn't even tell us our car was done! I had to ask them (after 5 minutes of standing there - seeing waterfall off the car). DON'T WASTE YOUR MONEY! Especially if you have a luxury vehicle! read more

Terrible carwash. Terrible service. Didn't touch the inside/back of my Pilot despite my asking three times. Really miss the Embassy that used to be there! Unbelievable disappointment. read more

I haven't used their services for a while, thought that they would be a little better... but it is not worthy the money or the tip we gave them. Such a shitty job! read more

I went Sunday to wash my car to my surprise there was no line ..very strange but everything make sense ..first they raise the price ,I always get in between (25$)..so no more coupons ,their vacuum job was lousy ,and when I check my car after wash there was still dirt in my hood ..bottom line ,I won't be going anymore ..too expensive dirty work .. read more

I've been here three times and unless you enjoy a [barely] mediocre car wash, save your money and don't bother going. I guess I kept thinking that maybe the last time was an "off" day but it's actually gotten worse. Each and every time, I've had to have them wipe the interior down again, the door jambs, vacuum the car where they didn't even bother to do it, and wash the mats (as some examples), all which are part of the advertised service. It's not exactly cheap, and I don't know how they stay in business - maybe because they are really one of the few car wash places in town. They will try to get you to buy the monthly subscription, but after a trial period it significantly goes up in price. The outside wash is mostly fine, but the interior cleaning is totally lacking. The cupholders weren't wiped, the storage parts of the door weren't wiped down, the center console needed a wipe, and I asked them to vacuum the back of the SUV but they didn't do that either. My husband recently went, and his windows were dirtier after the car wash than when he arrived! If you decide to patronize this establishment, know that you will have to inspect every piece of your car to make sure it gets done properly -- after all, you're paying for a service you're not really getting. Honestly, it's probably better to find another car wash. We won't be back. read more

Horrible, your car is just a dirty when you leave as before you went. Most of the workers are standing around talking or running back and forth to McDonalds. Worst car wash around. Don't waste your time or money. read more

I wish I could give zero stars. Back when this was Embassy, it was awesome. Since Flagship took over the quality has gone down. Last weekend we paid $36 for an interior/exterior wash. What a waste of money! The seats are dirty, the cupholders were not cleaned, there is visible dirt on the interior doors, etc. Not sure what we got for our money aside from a so-so exterior wash because the interior looks as if it was not touched. We had planned on joining the unlimited wash program but after seeing this there is no way we are going forward with that. And we'll be heading to the car wash in Kingstowne for future car washes. read more

Waste of money. Inside of car (cup holder area) never cleaned. Last 3 times have had issues..

After frequenting the Flagship location in Vienna which is great. However if you expect that level of service or cleanliness of your vehicle you will be severely disappointed. I tried the Springfield location early in the week and noticed they did not even bother to wipe the tire spray over the tires. I gave it another chance later in the week with another vehicle and they didn't even bother to wipe the windshield where they wrote in marker on the windshield. To top this all, they increased their prices but service went down!?! read more

I had a lot of tickets leftover that I purchased up front from embassy car wash before flagship bought them. Now I am told that they no longer accept them. Apparently there was a deadline for converting the tickets, which was "in the contract with the previous owner", but letting the customers know that seems to be bad for business. I'm not sure this sort of thing is legal in Virgina, but wouldn't be surprised. Since finding out by going the legal route is not worth the money, I will instead make sure friends, family, and neighbors will know. Not that their reputation could sink any lower anyway... read more

Wow. Got the platinum wash $30! Still dirty in spots inside. Not sure it really went through wash & etc.. because there was bird poop left on the side of car! I will find another place. I suggest you do also. You q read more

Flagship Carwash - Car Wash Near Me - Springfield, Virginia

Recommend against taking a chance on this establishment. In fairness, on the rare occasion they have been staffed sufficiently, they have provided satisfactory service. But, they are more often understaffed and incapable of providing the services offered. I'm done taking a chance on Embassy being able to do what they say they can do. read more

Critical: Quality I had a car wash today(platinum) and they didnt vacuum at all and the floor mats were out of place. The roof dirt was also still there and there were even stains on the hood I will not be coming here again and I recommend that no one else does either, fix your service. Also i saw no difference between the regular and platinum car wash so dont get premium. read more

Love this location! Got my membership with Marcos and he is always amazing !!! I'm practically there everyday and he is always making sure everything I need is addressed ! read more

I have never really paid for car washes or cleaning before, but I decided to splurge this weekend and try the place across the street from me that's usually pretty busy. I got the full service wash + new car scent + rain x + full interior armor-all. It came out to ~$30, which I thought was fair. I waited for about 25 minutes while the car rolled through the automatic washer and then one lady wiped everything down thoroughly. After I drove away and throughout the day afterwards I noted several things that have since made me angry: 1. My windows and mirrors are actually far dirtier than before I paid for the wash, especially the interior windows. Every window and mirror is smeared with a cloudy coating of grime. I ended up going home and getting out some windex and towels to clean my rear view mirror and a layer of black grime came off on the towel. As the sun set, my windshield and rear window were so dirty it was actually dangerous, seriously limiting my visibility. I'll attach a photo so you can get an idea. It was like frosted privacy glass or something! 2. I gathered some trash from the console and floor before dropping it off (as i was waiting in line), and specifically told the attendant who took the car that *everything* on the back seat was trash. He nodded affirmatively. Nothing was thrown away, my instructions ignored. 3. The armor-all inside was applied in such a way as there was a wet slick of it on every surface. I think you're supposed to wipe down the surfaces after applying to leave a shine, but everything was actually *wet* with it, coming off on hands and clothes. 4. Despite paying $5 for the "new car scent", I was surprised to find that there was no air freshener included. The car did smell fine, but for the cost, I expected something more. Please don't pay to have your car made *more dirty*. I believe they are carelessly using filthy rags to haphazardly wipe down the surfaces. Avoid! read more

Flagship Carwash - cloudy window covered in so much grime i could barely see out of it immediately after $30 wash. - Car Wash Near Me - Springfield, Virginia

They don't honor their own coupons! I did the Platinum was and express interior package. It was more off a quick wash, vacuum and a wipe down. They did not clean the wheels. Visible brake dust is still on all wheels. The door jams or the trunk. It's embarrassing how low their standards for business is. I will not recommend anyone to give their business to them. I wasted $60. You're better off running your car through a gas station car wash. read more

I just moved into the area and have come to this location three times. The first time was "trial and error", but the last two times were on the money. What I found was a person who, now I always look for because she takes her time to make sure my car is clean. You also have to order an "Express Interior", because that is her world. I know I'm not the only one who has seen this, because she's always busy. But I know I'll be going back now that I know what works. read more

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This long-standing carwash changed ownership recently and doubled the cost. I give them two stars as my car is cleaner than when it went in, but the cost is prohibitive. Looks like I'll be traveling to Springfield proper in the future. read more

I have brought my cars here over the years. Each time there was always an issue. Some memorable and repeat issues were: 1. car was soaking wet as we left. Poor drying job. 2. muddying our floor rugs when they step in the car to wipe the interior 3. Rear wiper damaged (asked multiple time to tape it down but they didn't so I ended up bringing my own tape) 4. Undercarriage washer not working Each time we brought the issue up they would shrug it off like "so what?". The last straw was the undercarriage washer. Why am I paying so much money thinking that all the salt under my vehicle is being cleaned and I won't have to worry about corrosion? Unsure how long it's been broken but I think it's unfair to their unsuspecting customers who are thinking that they're receiving the services they paid for and the fact that they may still have road salt on their undercarriage eating away at their car. I do NOT recommend this company to anyone. read more

They no longer have the same service as before to get the job done faster the quality of their service has decreased ,,They no longer vacuum under the seats and do not clean the edges of the cars either,,,And customer service is fatal. read more

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