These people completely BUTCHERED a simple task. And I say simple because they are IN POSSESSION of…read morethe necessary tools to complete the job. I came in with 3 locks on my tires I needed removed because I had recently lost my key. They removed all three but damaged the bolt in the picture. After buying a new set of locks and trying to tighten it on, they accused me of being the one that did the damage -_- AS IF. I never thought I'd need the police present for ANYTHING in my life. After seeing the damage, the manager, grabs her mechanic and asks him to check. They grab my BRAND NEW LOCK and try to tighten it on with their HANDS BRO I can't make this up. And then they tell me, "look! It works you're wrong." Right before telling me the brand new lock is what is damaged. They communicated in SPANISH, WHICH I SPEAK, but I guess she forgot so, and said to each other, "esta sobado" meaning the bolt is damaged. If you zoom in on the pictures you can see the difference between the 3 old ones and the 1 new lug nut. The 3 old ones have SEVERE signs of struggle which they did struggle to remove them because they didn't have the proper key so they had to use their own. And the brand new lock is where the problem lies......... YEAH RIGHT I highly recommend people stay away from here, these people are unprofessional as hell. I ultimately ended up getting a refund of $75 AFTER she tried to charge me $110 to fix the bolt they ruined. All this trouble for a $35 difference that could've been avoided if she had just agreed to fix what they had ruined. ZERO integrity ZERO character.

Got me in quickly for a tire change, courteous and did a fine job. On the road again...read more

Saved $1.30 today with my Giant Fuel Rewards!…read more Still a very convenient location but today, my pump #7 kept cutting off for no reason & they still do not have anything out to clean your windows; the containers continue to sit there empty. Bummer!

Very bad experience with Shell Annandale for car repair service. Be careful of hidden fees--they…read moremay add unexpected charges to your bill without clearly explaining them upfront. I was very disappointed with the service and the extra charges. Not recommended for car repairs.

For some reason this station comes up when looking for places that have "free air". This bp station…read moredoes not. Just went by there and the two machines they have for air require money to use.

This review was from the summer…read more Good prices today. You save more on the price per gallon when you pay with cash.

I first started using Mr. Kim's Auto Service in 1972 when his father operated this facility…read more Now the son Bill Kim runs the Auto Service and does an outstanding job of providing excellent auto service repairs and maintenance. His Service prices are the most affordable I have ever come across in our County. This is the automotive Professional you want to work on your vehicle. Foy J White Jr

I have been a regular customer of Backlick Service Station for over 20 years. I have only positive…read moreexperiences. Bill is an honest, hardworking mechanic who offers the best service at the lowest prices possible. He really cares about his customers. I highly recommend this station for all your car needs. It is a family-owned business. Bill and his wife Donna work hard and care about the people. I love pretty flowers that Donna plants to make this gas station very pretty. Remember to bring cash to pay for gas in order to get the lowest gas prices in Annandale.

The term "honest auto mechanic" is usually an oxymoron, as it's virtually impossible to find an…read more"honest auto mechanic" these days. So-called, "ASE certified mechanics" at the STEAL-erships are more part replacers rather than, technicians. These "mechanics" just take their fancy tablets/scan tools, and after plugging into your car's ODB port, spout off some diagnostic codes with parts to replace leading to hundreds if not thousands of dollars in "repairs." Thanks to Yelp and always trusted Yelp friend, Hannah H, I was guided to Hillbrook Automotive several years ago and have been coming ever since. The owner, Mr. Choi, is well-known in the Korean community for being an experienced mechanic, and more importantly HONEST when it comes to your auto repair needs. While Hillbrook Automotive' s clientele may be predominately Korean, over the years I've been coming here, I've noticed folks from all races, creeds, and socio-economic classes take their vehicles to be serviced by Mr. Choi and his team of skilled mechanics. A sure sign that of a garage does honest and good work, is (1). How busy it is and (2). the type of cars they work on. At Hillbrooke, I've seen not only the more common Hondas, Toyotas, etc. being worked on, but it's not uncommon to find higher-end vehicles like Mercedes, BMWs, Lexus, Acuras, in the garage bays. If folks with these high dollar vehicles come to Mr. Choi for service, that speaks VOLUMES. I've even witnessed a few times where people who live in MD will have their cars TOWED here, because they know Mr. Choi will do good work and at a fair price. According to a 2023 report from credit agency Experian (https://www.nerdwallet.com/article/loans/auto-loans/average-monthly-car-payment), the average car payment is $729 for a new vehicle and $528 for a used car...ouch! It's no wonder that many Americans are opting to keep their cars for longer and keep driving it, until the figurative "wheels fall off." My front brakes needed replacing, and just out of curiosity since I had one of those STEAL-ership coupons in the mail, I took my car to get a quote. After nearly spitting out the "free" coffee, I said thanks, but no thanks, and wouldn't you know that Mr. Choi was able to install new rotors and brakes pad for $700 cheaper than big-box STEAL-ership?!?! Just a few things to keep in mind if you take your vehicle here for service: * The parking lot is small (since there is also a gas station here). So after pulling in and finding a parking spot, look for or ask for Mr. Choi. Provide him with a brief description of work you need, and he'll take your phone number to call you after diagnosing the issue. Note: It can be very chaotic in the morning during peak drop off time, and also don't be surprised if you have to wait some time to speak with Mr. Choi. He'll be easy to spot since all the staff wear name tags, and he'll be the older Korean gentleman that everyone will be congregating around. * You will likely need someone to drop off / pickup while your car is being serviced. There isn't a "waiting room," per se. There are a few chairs inside where the cashier is located, and a small uncomfortable bench. But you aren't really going to want to wait there for a few hours, if possible. * I HIGHLY recommend getting there before 9am. After a certain time (usually around 12pm noon), depending on the complexity of the repair, you will likely have to leave your car over night, or Mr. Choi will ask you to bring your car back the next day. Not that Hillbrook Automotive needs any more 5 star reviews, but I'm so thankful that Mr. Choi and team have extended the longevity of my car well north of 100K miles. I know at some point, I'll need to get a newer vehicle, but until then, I'll only bring my car here when it needs service.

They are skilled and professional. I was impressed by their speed, efficiency, and honesty. They…read morequickly fixed the noise issue with my car.

I appreciate how the pump area is cleared after it snows. It makes for a safer experience, when…read morethey lay down salt too. You can also pump gas after hours which is key.

Owner is shutting down card payment machines and only taking cash to essentially avoid card fees,…read morebut charging the same price. Compare the price to near by stations, looks like he does this multiple times. Would not recommend and avoid this gas station.

The Speedway in Annandale, VA was once upon a time a bustling, diverse, family oriented business…read morethat was built by a super caring general manager who recently retired. He grew his team of associates one painstaking right step at a time. Team members went above and beyond to recognise you by your first name, and often times, remembered things like my favourite coffee creamer and milestones related to my recovery journey and my birthday. The general manager has long since retired. A young, bright man worked tirelessly in his place to keep the family feeling going. He was promoted within the ranks, and in his place came a new GM and a handful of staff members that arrived with him. Speedway is no longer my first stop before I begin my workday. Sadly, the morale and professionalism I once appreciated are no longer. Little care is devoted to cleanliness. Items are often out of stock. Gone are the welcomes by first name and exceeding of expectations. My past two encounters with a newer associate left me feeling defeated, a bit saddened, and accepting that the Speedway of yesteryears is gone. In its place is a shell of its former kindness and glory.

Lowest gas money ever!!! If you put your number they will give you 20cents off from the actual…read moreprice.

Annandale shell and Shell Annandale are different Annandale…read moreshell is very good Shell Annandale is very very bad

I stopped in recently for Gas and it was just a good gas station. However, I decided I needed to…read morego to the bathroom and wow do they do a good job of keeping the bathrooms clean. So many service stations do not - these folks know how to keep customers happy.

8-6-21 Four days later & I'm back for a state inspection. Pulled right up with no line @11:30am on…read morea Friday, whoop whoop! The guys are courteous as always. Hope Virgile has a good check up... I'm mean he's only two so... ooop he's done - that was fast! And of course my boy passed with flying colors.

I am writing to express my profound dissatisfaction with a recent service experience concerning my…read morevehicle. I paid a $60 diagnostic fee, understanding it would guide my repair decisions. However, after receiving a high repair estimate, I was informed the diagnostic fee would be forfeited unless I immediately committed to the extensive proposed work. This policy is unacceptable. It effectively transforms a diagnostic service into a non-refundable penalty if a customer doesn't instantly approve repairs, denying them time to consider options or seek a second opinion. This creates an unfair ultimatum, eroding trust and feeling unprofessional. Such a practice disincentivizes future business and undermines the very purpose of a diagnostic assessment. Avoid getting your car diagnostic and repaired at this CiTGO location.

We always bring our cars here for inspection; bonus that it's now the same shopping center as where…read moreour kid swims... it's super cold out here right now and half of me considered doing an inspection in six months just so I can avoid the cold outside wait haha. Anyway, for the last four years we've brought both our vehicles here and have never been disappointed; customer service is great and they keep the lines moving quick! We drive by pretty regularly so if there is a line we don't wait. I normally do some quick shopping at lotte or spend some time at Dairy Queen while I wait; but if it was later in the day you'd find me at kilroys haha

No prices on most drinks. $6.59 for a bottle of Starbucks Mocha. Lost me as a gas and drinks…read morecustomer.