I visited your establishment on March 1, 2026, and paid $25 for the deluxe exterior car wash, expecting a quality experience. However, I encountered several issues that left me quite disappointed.
Upon arrival, I noticed three employees standing outside while I attempted to select options on the screen. Instead of allowing me to make my own choices, they decided to push items on the monitor for me. Is this the standard practice now?
After the wash, I proceeded to the vacuum area to tidy up my vehicle. I have to commend you on having the best vacuums I've ever used at a car wash. I really appreciate the provision of rags to wipe down wet spots, and the air gun is a fantastic feature. However, I was disheartened to see that my tires were hardly touched, and this isn't the first time I've experienced this issue at the Glen Burnie location.
Then, I drove my vehicle to the designated area and walked to the counter where patrons pick up their cars. I stood there for about eight minutes without anyone acknowledging my presence. Although there were around ten employees on the assembly line working with other vehicles, I hoped someone would at least say, "We'll be with you in a moment," but that didn't happen.
In frustration, I called your office number and was greeted by a message assuring me that someone would assist me shortly. After waiting for nineteen minutes, still listening to that message, I decided to take matters into my own hands. I walked through the staff door and found someone sitting at a table. When I asked if a manager was available, she said she didn't know. I then drove to the entrance gate and inquired again about the presence of a manager, only to be told there wasn't one. I asked who was responsible for answering the phone, and again, they said they didn't know. After mentioning my tire shine issue, they instructed me to pull over to the side for assistance.
This experience raises serious questions about the level of management and customer service at your location. Where is the manager, and why is there no one available to answer the phone or attend to customer needs? These are basic expectations that should be met and are critical to maintaining customer satisfaction. I truly hope you will address these issues to improve the experience for future patrons. read more