I paid for the ultimate interior/exterior wash and detail as a thank you to my niece letting me borrow her car while mine was in repair. It was not busy because there was a slight drizzle, overcast, and 45° temps. You would think with just a few cars to work on, that they would maybe put some extra focus on your car when you bought a top-of-the-line wash package. Not so. My niece's car is a Subaru outback, and aside from some mud in the doorsill and just usual dust and debris from sitting unused in the driveway while she studies abroad, it was in great shape. I just wanted a little spruce up. When they were done with the 10 minute time it took, I see fingerprints on the dash display, fingerprints on the rearview mirror, the cupholder wasn't even wiped out, dirt and mud still in the doors, and dust still on parts of the dash and interior door handles, and the second row leather seats weren't even wiped. It looks like a very cursory wipe inside and a vacuum to the mats. Because it was drizzling, they didn't even have to wipe the exterior very well yet they couldn't focus even five extra minutes of attention on the interior. That's it for $44. This location used to be a Dr Wash, and for $20 you could've gotten better quality service. Very disappointing. I thought by coming on a slow day with some inclement weather I would be supporting this business on a day of slow sales, and in turn I would come away satisfied. That was definitely not the case. read more

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I went to this Flagship and requested the $44 Flagship Package (includes everything). The work they did was a complete waste of money. My car style had smudges all over the dashboard, it looked like they barely vacuumed the interior seats and trunk space and cup holders were all still dirty. Definitely will not recommend this place nor waste my money here again. read more

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This company and their cleaning practices has degraded significantly since I first started going to them in 2010/2011. I haven't been a constant customer but on and off. Their highest current membership is $75 for unlimited monthly washes. It seems every time I go back, there is something else removed from their cleaning protocol. 1st it was the baggie protecting your rear window wiper and now no more armor all on the tires. DEFINITELY NOT worth the price. I'm canceling my membership...highly disappointed! read more

This is the WORST car wash and I am NEVER taking my car here again. I paid $44 for their premium wash and they did NOT vacuum my care properly, they did not vacuum the trunk. Also they do not wipe down the seats and clean the windows. I complained and told them and they said "we don't really wipe down like that" !? I wonder what they do for the cheaper $36 wash? Never again! Please save your money and your mental sanity and DO NOT go here! read more

Flagship has taken over the area. But they are ready for it. They have an associate at the check in to make sure you select the right options. Someone guiding thru the car wash and then at the end for the final cleaning. I went at 1pm on a weekday and maybe waited 20 minutes. Also, you don't get out of your car during the car wash only when you're getting the inside clean. The reason for 4 stars is because sometimes the associates look snarky or that they are being bothered. I try to smile and say thank you and know they are appreciated. read more

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Needed a quick wash and only have 10 minutes. The attendant definitely spent some extra time pre washing my side wheels before sending me into the wash. read more

Flagship Carwash - Entrance - Car Wash Near Me - Chantilly, Virginia

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I just went to the Flagship in Chantilly on Lee Hwy. it was my first time. I had also just been issued new plates at the nearby DMV. Hats off to Alex! He not only had the drivers needed to change my plates, he saw all the buildup from sap and leaf blowers and authorized me to go thru twice, since it was my first time. He and I agreed, it still wouldn't be perfect yet, but my car looks much better and I appreciated all the extra care!! I'll be back! read more

Dear Flagship Car Wash Management, I am writing to express my growing disappointment regarding my recent experiences at your Chantilly, VA establishment. I have found the service to be increasingly inconsistent, particularly concerning pricing and the specific tasks included in my wash. During my most recent visit, I observed other vehicles receiving more comprehensive detailing than mine, despite paying the same price for the service. I value the convenience of your location, but the lack of consistency is very disappointing. read more

Flagship car wash has bought out all the other car washes. Now we have no choice. They really suck. $44 and they don't even clean your windows. I have been there three different times and never have I had a good car wash. I miss embassy car wash. I miss all the other car washes. Too bad one company can come in and take over all of them. read more

On my way south, saw a advertisement for Deluxe Wash for $10. Figured I'd drive through and at least get my windows cleaned for the trip. Wish I had looked at reviews first. How can I go through a mechnical car wash and it not clean? I saw the car go through bit seriously it did not remove any of the dirt, bird droppings, etc. Waste of time and money. read more

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I was offered a month of car washes, a month later they charged my card again. I was not told I was going a membership plan, I had no account. No conversation, paperwork filled out. Just ran my card at the box and was handed a sticker. They could not find my "account" because I never made one. It is clearly their plan to steal money from people as they do not offer refunds or tell people they are joining. Took 30 plus minutes to find and cancel my "account". If you have ever been, check your account they are trying to take your money. read more

On March 29th visited Flagship carwash on 13663 Lee Jackson Memorial Hwy Service Rd, Chantilly, VA 20151. There was a Malfunction, and my car struck another car. The manager was extremely rude, and refused to provide a corporate contact. I have tried to reach corporate but no response. Very dangerious situation going on, you have been warned. Consequences could be a fatality and or property damage. read more

They did a good job, I came in at 7:45am left my car till about 1:30pm, manager on duty was very attentive to what was going on so he took care of my car I will be returning read more

The worst place to get membership. They will continue to charge you even though you cancel 3 times. Then put you through horrible process to return your money. Don't do it!!! read more

You can cancel an account and the will continue charging your card, cancelled on several occasions still charging me service is horrible

My rear windshield wiper was broken off my Acura MDX when going through the car wash. When I reported it to the manager, he stated they have a sign up front stating they're not responsible. They use to tape the wiper down and they stop doing it. I thought the service was safe, but that is not the case. I will never go back to that location again. read more

I've been to the Flagship car washes where they have parking spaces after the machine wash for you to use their cloths to wipe down your car, and vacuum. This location is not like that. After the machine wash, if you didn't select the full service option, they wipe down your car using the same cloths as the car in front of you. My car was still covered in a fine film after that. I was then told I could not wipe down or vacuum my own car as this was a full service only location. Had I known that, I would not have come here. I would not return based on the service I received, and I also prefer to wipe down my own car since I'll actually do it correctly and with fresh cloths. To each their own. read more

I brought my G-Wagon to Flagship Car Wash and was beyond impressed with the results. Jose Corecas M. attention to detail was next-level. Every inch of the car looked flawless when he was done. His work on my car clearly shows he takes pride in hi work. Highly recommend if you care about your vehicle looking its absolute best. Will definitely be coming back! read more

Flagship Carwash - Clean car - Car Wash Near Me - Chantilly, Virginia

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I don't know why we keep going back because we're always disappointed. I paid $49 to have my Ford expedition cleaned inside and out today. Additional cost to do the cargo area. Shame on me for not checking before I left, but there was dog hair everywhere the two side doors had not been wiped. The running boards were not clean, the rear window was not clean on the outside, residual watermarks And was bird poop on the front windshield which I pointed out and they did wipe up. literally I could go on and on . we won't be going there again. read more

Review I am extremely disappointed with the service at the Flagship Car Wash location off Route 50. On August 16th, I brought my 2021 Mercedes Benz 580 for a wash. My car was in perfect condition when it entered the wash, but when it came out, the front bumper grill was completely ripped off. The damage is clearly visible in the video footage from that day at 10:13 am. It has now been 13 days, and I have yet to receive any communication or apology from this location or from Flagship's customer service. I have called multiple times, only to be told it would take 7 business days for a response. It's been well beyond that, and no one has bothered to contact me or take responsibility for the damage. As a long-time customer with four memberships, I am appalled by the lack of accountability and customer care. This experience has been the worst I've ever had with any car wash. Flagship clearly does not value its loyal customers. I expected better from such a well-known company. I strongly advise others to think twice before using this location, as they clearly do not care about their customers or their vehicles. Be careful when taking your car to this location!!! read more

Flagship Carwash - Car was ripped my grill off - Car Wash Near Me - Chantilly, Virginia

Good wash and wipe down exterior. Bad vacuuming and interior wipe down. For the cost I expect better.

Edward was an excellent rep! Definitely will be back and doing the flagship full service membership!

I had the best VAN wash at South Riding ! I bought the Flagship service. They exceeded my expectations. The mats were washed, the windows cleaned, the rugs vacuumed, and of course a great exterior wash. I saw so much value with the level of service - to the interior. read more

Elizabeth P. asked me to contact them directly to resolve the problem of my car being left in park by the attendant and dragged along by the car wash. Well, I have already done that. I got crickets. Not a word. I finally sent another email and the district manager called me. He assured me that there was no damage to my transmission. Of course, he has no way of knowing that and neither do I. And the manager that was rude and dismissive of my concerns? He recently got promoted to manager at a larger Flagship facility. I will never go back to another Flagship. They're outrageously expensive, the wash isn't great and they will blow you off if they damage your vehicle. read more

This is the only location I'll wash my car, the service is spectacular and I couldn't ask for anything better, the price fits just right for the effort and labor that was put into cleaning my vehicle. read more

they were very busy, but got me through in an average amount of time. The outside was very well done. I paid for the inside to be cleaned, but the vacuuming was incomplete They left dirt on the sides of the floor next to front seats. read more

Flagship Carwash - Car Wash Near Me - Chantilly, Virginia

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Really bad service, they charge $44 in and out cleaning, but they don't do a good job, if you tell them what they're missing, they just laughed on you, very bad read more

Flagship Carwash - I will not recommend this place. Service is really bad, they clean only 50% of what they say. - Car Wash Near Me - Chantilly, Virginia

Have always used this car wash in my neighborhood. Received great service when my son went for ultimate wash and forgot to get car vacuumed; I took the car back the next day and was permitted to go through wash again and received the best interior cleaning. I will continue to go to the Chantilly location. read more

Took my car here, OEM spoiler was ripped off the car. I filed a report and I was told someone would contact me in 1-3 days. It's been two weeks and my calls have been ignored. Terrible customer service. I would not recommend. read more

Had top tier wash yesterday. Still A LOT of leaves, dirt in the carpet. Floor mats were rinsed not washed. Door wells not cleaned at all. Called and got a free wash. Huge waste of time. read more

When they closed to renovate, they should have just stayed closed. Honestly this was the worst experience I've had with the Flagship chain. When my car went through the wash, the brushes didn't spin and my car just hit the brushes that were in the way. No soap or anything was sprayed onto the car. The only thing sprayed on the car was the misted water to rinse right before the dryer. When I told the lady at the end of the wash that my car needed to go through again because nothing even happened, she told me my car was clean. How are you going to tell me my car is clean when there's still bird shit on it? Come here if you like your car to be wet and dirty, your time wasted, and to be gaslit. read more

I took my car to the car wash on Fairfax Boulevard, Fairfax, VA, yesterday. I got there and saw that it has been taken over by Flagship, and saw that the prices have been pumped up. The previous owner, which I had been using for many years, charged about $15 for a car wash which included cleaning the inside of the windows, dusting the interior and vacuuming the floor mats. For $18 I got my car washed, which included a tire treatment. The interior was not included and the wheels still had lots of brake dust on them and the tire spray was only on about 75% of the tires. Their wash with interior cleaning costs $31. The previous owner charged abound $20. Their web page boasts all sorts of whiz bang stuff, but their actual practice was sub-standard. Unlike the previous owner, they do not offer any military discounts (unless you join their club). read more

I am a unlimited wash customer and wash my truck on average 2 times weekly. Me vehicle is generally very clean. The Chantilly location just reopened since being remodeled. My vehicle actually came out of the wash looking worse than before and after waiting nearly 30 minutes for someone to dry my vehicle I had to do it myself. Their is no manager on duty and they are extremely disorganized. You should stay away from this location, it's not managed well. read more

Moved to Northern Virginia and decided car had enough bugs and detritus. I remembered a car wash was near Chantilly on route 50 west from the last time we lived here and tried flagship. Sorry state of affairs. The wash was moving slowly the brushes were ineffective and worse there wasn't a rinse to get the soap off. They told me to go around again and I wasted more time here. Same problem no rinse so the soap scum stayed on the car. Call this review never again read more

The service was great! Excellent workers who helped choose the best options possible! Definitely recommend others to come here!

We get it you want everyone to buy the plan, try giving a thorough cleaning, also nowhere to sit while waiting, not much of a problem though when they rush through the cleaning, miss the old place, no more for me read more

They don't know what they're doing here. The person letting you in the wash was on his phone and when you pull out of the wash there was no direction. I wanted the interior cleaned but someone just dried off the car and pointed me out. Didn't seem like anyone had an idea of what their role is. read more

I have been using this wash for a very long time and the service and the work is always great. Always very quick in doing the work and getting you in and out. I purchase the gold wash package and they clean inside and outside the vehicle thoroughly. I am sure if I purchased the next level up they would do much better but I am satisfied with the amount of time and the detailing done to the car. They are a full service wash and detailing service. read more

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Could I give less than one star? I had to go through twice and the car wasn't even that dirty. They do a crummy job drying the outside and the inside looked like they didn't even clean the windows. Literally the worst car wash I've ever had. And they are relatively new. Ugh. Never again. Don't waste your money or time. read more

I have not been able to use car wash facility in sometime due to Covid. Decided to stop in this morning and use one of my prepaid platinum washes. Unbeknownst to me, the car wash has a new owner and a new name and the 20 or $25 that I paid is now void. You would think that the new car wash would want to except the old prepaid car washes in order to transfer over customers. Unfortunately these assholes said I would not be able to use it. So they made me pay for my car wash and didn't even give a discount or anything. The new car wash facility sucks. Do not go here, they do not care about your car and they sure as hell don't care about you as a customer. Fuck them read more