Had a great experience working with Jon on an appliance repair. I turned to Yelp since the service…read morecharge from the appliance manufacturer would cost $120 before labor and parts, and the first available appointment would've been one week out. I decided to call Sam's and fortunately they were able to schedule an appointment quicker and the trip charge cost a little less than the manufacturer's quote. The communication is great. Jon called us shortly before arrival and was very respectful from start to finish. He had a mask on the entire time and didn't leave any mess for our project. He was clearly experienced and answered our questions. He provided a quote for the repairs and said the quote would be valid for 30 days. Overall, I'm glad to support local business and highly recommend them!

I used them to fix the dryer in my property in MA for my tenants…read more They are competent, down to earth, quick, efficient, honest and very reasonably priced. Highly highly recommend!

I wanted to share an update to my earlier post: Poirier truly came through for us, and I am…read moreincredibly grateful. On 12/4, I spoke with Joe, the Service Director, and explained our situation. Unfortunately, our refrigerator was out of warranty, even though it was less than three years old. I shared this with Joe, and he immediately stepped in to help. After GE completed a site visit and provided a list of required parts, Joe placed the order right away and let me know the parts would arrive on 12/18. True to his word, on 12/18 Tyler came out and spent a good portion of the day repairing our refrigerator. He was outstanding--he took the time to walk us through everything he did, and provided us with some tips on what to do / not to do with the appliance. We couldn't be happier with how this turned out and are extremely thankful to the Poirier team for stepping up and supporting us when we really needed it. Words can't express how relieved and happy we are to have a fully working refrigerator again. Kudos and sincere thanks to the Poirier team for a job exceptionally well done! Happy holidays to all!

In 2022, my wife and I purchased a GE refrigerator and an all-in-one washer/dryer combo. We've had…read moreproblems with both. The washer/dryer required a full parts replacement, and most recently, after waiting nearly a month for a service appointment, a GE technician informed us that repairing our refrigerator would cost $1,500. I spoke with the director of service, who was very kind, but unable to offer any assistance. He even acknowledged that a three-year-old unit should not be experiencing this level of failure. Overall, I'm extremely disappointed with the experience we've had with Poirier. I understand they are a small business, but I believe they should do more to stand behind the products they sell. Unfortunately, I won't be purchasing from them again.

I'm very pleased that the technician stayed committed to getting our refrigerator fixed. It did…read moretake three visits to finally resolve the issue, which was understandably frustrating, but I really appreciated his persistence and willingness to come back until the problem was completely taken care of. Most importantly, all of the additional visits and work were covered under the original quote, with no extra charges. That was greatly appreciated. In the end, the refrigerator was repaired properly, and I would recommend this repair service for their professionalism, persistence, and fair pricing.

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

Great service - good communication and pricing. Technician was knowledgeable and friendly. A+read more

Our service was great! He replaced a part to fixing our dishwasher and he let us know that if…read moreanother issue arises that it could be another issue. We loved that this service could come during a weekend as a convenience for us working people.

My Fisher & Paykel dryer began exhibiting the odd behavior of NOT turning off! Also, the digital…read moredisplay showed a code of 151 and and no drying options could be selected. Initially, I contacted Poirier Appliances which is where I had purchased the washer/dryer pair only 2 yrs and 2 months ago (so 2 months out of warranty). They wanted $225 just to walk in the door and diagnose the machine, + $70/hr labor + parts. I won't be going back to purchase anything there! So, next I called Ace Appliance Repair after I learned from the F-P mother ship that they were authorized to do F-P repairs. I made an appointment for 2 days out, but they called back next day with an opening. Joe came out to diagnose for $70. Dryer needed a new electronic board, which cost around $175, and had to be ordered. He came back a few days later and installed the board for an additional $50 labor fee. Dryer has been fine in the week since installation. F-P parts are expensive, but the labor cost and service rendered were very good and Joe was no drama and got the job done quickly. I recommend Ace Appliance Repair.

Recently had trouble with my Fisher & Paykel dishdrawer and called Ace after I read online that…read morethey were fully authorized to do F&P repairs. While the parts are pricey, the labor was very reasonable and the repairman, Joe, was respectful and easy to deal with.

Hien installed wired smoke detectors in a very professional and effective manner. A 10 out of 10…read more Received services within two hours of calling.

Excellent service provided! Thank you! -- professional, polite, and on time. Will use again.read more

dude showed up and was helpful, spent a few extra minutes talking about the situation so I could…read morelearn something.

Adam is professional, knowledgeable and on time. It's easy to set up an appt online even for Sunday…read moremorning. Absolutely worth calling for repair of Wulf oven/stove and Subzero refrigerator.

We were having issues with our washing machine... we were able to find Familia Appliance Repair…read morethrough online search.... Mateo was responsive, after explaining what issue we have been having, Mateo tried to help me fix the issue over the phone before he came out to our home. We scheduled for the following day, When he came, he was very knowledgeable about the issue with the washing machine and fixed it in no time. I definitely recommend Familia Appliance Repair!

Used him previously with somewhat good results. Recently we had him try to repair our 2 1/2 year…read moreold Bosch dishwasher. He told us the problem and suggested that we just buy a new dishwasher. it was a $500 repair on a 1200 machine. we decided to have him fix it. He ghosted us. Mateo who had been good the first time we used him, just never responded to any calls or texts. we told him over and over that we wanted it fixed and not a peep from him. He left our kitchen amess took the insulation and the door panel off and just left it in pieces. Not sure if something is going on that would cause such a drastic change to his responsiveness. Very sad

I definitely would recommend using Mag's Appliance Repair. Rib came right out within an hour after…read moreI called him and he was fast, honest and respectful. He correctly diagnosed the problem with my Thermador dishwasher and told me how to handle it without a very expensive repair. Thanks Rob!

From the owner: Mags Appliance Repair provides repair services for all major household appliances and appliance…read morebrands to Norwood, MA and the surrounding areas.

They're not perfect, but they're alright. Like, you may need to follow up on occasion. You may…read moreneed to specify "I have a specific brand, so please send a technician who actually knows that brand." But at the end of the day, they're pretty honorable. They pick up the phone. They make things right.

Called to have a tech come out and they said "we're not taking any new customers". I've used them…read morebefore and their reasoning was that "it was a couple of years ago". No reason as to why they can't service especially after speaking with a tech last week saying they were able to come if scheduled. The last time they serviced my freezer- it wasn't working properly after service so i called them back because i had over 6k in ice cream melting, so i needed a tech ASAP. that must have had me blacklisted. At least tell the customer why you blacklist them. They came and fixed the freezer after their mistake the first time and that's why i tried to use them again. They're on the expensive side anyway.