Lowry did electrical work at my home. My concerns with the company is manner in which contracts…read morewritten. Documentation could be better start date should be contract, charges sould be documented to show total costs/any discounts/permit fees/membership fees and clarification of other then 10 year warrenty. They do not sign the contract a written signature should be on contract. Not cross out see whats enclsoed to support my concerns, Company does not send anything in e-mail like receipts and fully itemized bill. I had to ask for certains things. The company boasts over 40 years service but incident reports or I should say mine I was not satisfied. Otherwise workmanship was good. I am retired Govt contracts person and just look for a properly executed document. When I asked tech for written signature he wrote his name on top paper??? No where on incident report as they call see. Thus my rating of GOOD.

Great! Honest, efficient and reasonably priced. Listened to my needs and did not force upsells!read more

Excellent Service! We knew our furnace and AC were on their last legs, so obtained quotes from…read morethree local companies to replace them. The quotes were several thousand dollars apart. IT Landes were not only the cheapest, but we also felt the most comfortable with their sales person ("project estimator"), Frank. He was not at all pushy, the pricing was straightforward and well explained. Fast forward 1.5 years, one AC repair and the furnace suddenly died in the middle of winter. Frank was back out the day we called. No surcharge for emergency service, no deposit required, and the new quote was actually a few bucks less than previously. Installation was scheduled for 2 days time, so Frank brought us two portable space heaters to keep us warm in the meantime! The installation team did a great job, (mostly) kept the rest of the house clean, and the finished job looks very tidy and professional. Best of all the new HVAC is quiet, efficient and the house is very comfortable. One note: I wouldn't recommend going with the Carrier-branded thermostat that Landes recommended. It doesn't get good reviews online and there are plenty of other better ones out there. We chose the Ecobee 3, but there is also the Nest and others from Honeywell.

TWO WORDS: STAY AWAY…read more I contacted IT Landis for service on our 20-month-old Lennox heat pump with an auxiliary propane furnace because they advertise themselves as a Premier Lennox Dealer. The system would not reach the thermostat setting of 69°F and was running 24/7 without heating the home. Visit #1: The technician suggested we run our ceiling fans in winter mode and that the outside temperature was very cold (NO FOOLING THAT'S ITS COLD OUT-IT'S CALLED WINTER). No diagnostics or meaningful troubleshooting were performed, and the problem was not resolved. Visit #2: Two days later the same technician returned. At 11:00 AM the thermostat was reading only 64°F despite being set to 69°F, yet he again stated there was nothing wrong with the system. We then contacted the service manager, Dominic. Unfortunately, the conversation was extremely unpleasant. He was dismissive, rude, arrogant and said he would "do us a favor" by sending another technician, even though these were paid service calls. Visit #3: I mentioned to the Tech that we could smell propane in the attic where the furnace is located. The technician responded that he works with gas and oil so often that he has "no sense of smell," and again concluded there was no issue. The following day our propane supplier delivered fuel and immediately identified a gas leak in the furnace gas line--in the same area the technician had reportedly checked. We had to hire a plumber to repair the leak at a cost of $475, which should never have occurred. Visit #4 I called IT Landis after the gas line repair that was caused by the first tech and this tech again stated that the house was warm. I attempted to explain that the outside temperature happened to be 68 degrees that day so the inside temp was reading 68 but the system still did not heat to the 69 degree set point on the thermostat Visit #5 and Resolution: After four visits from IT Landis with no solution, we contacted another HVAC company. Within 15 minutes, they identified the real issue: the trunk line supplying heat to the first floor had become disconnected/loose, meaning the system was heating the attic instead of the living space so the thermostat would never reach the 69 degree setpoint. The repair cost $520. In total, FOUR IT Landis "technicians" failed to diagnose OBVIOUS ISSUES, including a gas leak that was caused by them and a disconnected/loose trunk line. Between the poor diagnostics and extremely unprofessional customer service from management, this was the worst service experiences I have ever had. BTW, the arrogant service manager had the audacity to mail us an $800 bill...GOOD LUCK ATTEMPTING TO COLLECT ON THAT. We spoke to an attorney and was advised that we should file a lawsuit against IT Landis for creating a potential fire/explosion/carbon monoxide hazard that they caused with the leaking gas line, excessive propane usage due to the gas leak, and their inability to repair the trunk line issue thus causing the furnace to run 24/7 for over two weeks causing us to incur over $2100 in unnecessary propane bills. Based on our experience, I would strongly recommend looking elsewhere for HVAC service. DO NOT USE IT Landis

I scheduled a free quote on the Roto-Rooter website on Friday. They sent someone out on a Saturday,…read moreless that 24 hours later. The quote was free and surprisingly there was no trip charge either. Being a Saturday, they could not obtain a replacement for my faulty shower handle cartridge, but they did temorarily disable the cartridge until it could be replaced the following Monday. I had called another company out the previous day, but they left with the faulty cartridge still leaking. So I appreciated that Roto-Rooter made the extra effort to disable the cartridge. They finished the job the following Monday on time and efficiently. I will not hesitate to use them again for my plumbing needs.

I Won't recommend this business. They're way too overpriced! I was looking for a plumber to check…read moreout and fix my garbage disposal system. They were responsive and scheduled an appointment promptly for a "free estimate". The plumber was at my home as scheduled to check out my system, but before he would do anything, he told me that I have to pay $460 (plus tax) for labor, and if the disposal system needs to be replaced, it will cost me at least $750 (plus tax). He said he could only go as low as $300 (plus tax), after checking with his supervisor. I thought it's overpriced so since my issue wasn't urgent , I declined to have it fixed. I found a local plumber, who didn't charge for an inspection and charged me a total of $450 including labor to replace the broken system with a new garbage disposal system. Customers should beware of Plumbing services who claim to have free estimates on site but would charge desperate customers exorbitantly, especially if the plumbing issue needs to be fixed urgently!

My husband and I have been really dissatisfied with Horizon. During their first visit here, the…read moresalesperson went to great lengths to explain that 90% of installations are done incorrectly and that Horizon trains their employees so that the job is done right the first time. We had our furnace replaced by them in January, and you can add us to that 90%. Our system is on two separate zones, and the heat is electric via a heat pump with a propane backup. A little complex, but nothing crazy. We thought everything was fine after the installation until we attempted to test our AC on a warmer day, and we realized the heat pump was outputting hot air instead of cold. We had Horizon back, and they told us our heat pump (which the salesman said was from 2003) was failing and would need to be replaced, so we started getting estimates for a new AC system. To make a very long story short, our initial Horizon setup was done incorrectly on a couple of fronts (both the zoning and the controls for the heat pump). This was finally diagnosed in March after a few second opinions from other HVAC companies (one of which knew how to look up a serial number and let us know that the heat pump is actually from 2017 and is perfectly fine), my husband repeatedly testing the system on his own, and three more visits from Horizon (shoutout to Jacob, the last tech who came by, who was able to tell us what was going on and was extremely helpful). My husband and I both work full time and have a young child, so to say that the amount of time spent on this (testing the system, setting up visits, and meeting with contractors over the past three months) has been stressful is an understatement. In addition to paying for the time and expertise of other companies for second opinions, our PECO and propane bills have been higher than usual because everything has been completely out of whack. I was hoping to communicate all this to Horizon in writing via email to customer service or a manager, but when I called the main office, I was told there was no email I could send any written communication to, which seems like a red flag in 2024. If you're considering Horizon, go with a smaller local company instead. What should have been a one-and-done installation ended up stretching over three months.

They were great in the beginning. Now, every time i need something they want to charge me for it or…read moresell me something else. My system was sold and installed by them 6 years ago with a 15 year warranty. Now everything seems not to be covered. Every spring my system smells like dead feet, and they tell me it's common because of the way these evaporator cores and made so cheaply. So why do the sell them?? Horizon installed it so Horizon should fix it

Wayne is knowledgeable, friendly and has a good sense of humor. He is transparent with his services…read moreand pricing and will give accurate timelines alongside quotes. Quality products and local expertise.

Parsons Plumbing and Heating is the BEST! Wayne was very professional and worked very hard to get…read morethe job done right. He took on and completed a job that a previous plumber did not want to do, and finished it in just a couple of hours. I would definitely recommend Parsons for all you plumbing needs

Let's face facts, nobody is happy calling a drain service, it always means there is a problem,…read morethere is no good time for a drain issue, and try to think is something you'd less like want to spend money, literally down the drain. So reviews are going to be tense from the jump. But this company came out, late based online booking, by 9pm and we were back in service. I note professional office phone reception and fantastic service technician. I wasn't planning on a drain issue when the day started. I just wanted it fixed before the day ended, and this company succeeded.

Plumber was professional and efficient. Explained everything in detail and gave prices. Highly…read morerecommend.