So I had the dreaded, anxiety producing, melt-down experience of the "Blue Screen" on my laptop…read morethis week. I wasn't sure where to go so I turned to the trusted Yelp community and thank goodness I did! I decided to go with The Computer Cellar for the win and was very pleased. While I was hoping for an easy fix, it wound up to be a bit more serious. BUT, Chloe and Gabriel are angels, they were so calm, genuine, and trustworthy that it made the process bearable (that and some wine! I'm not going to lie!). It was New Year's Eve and they didn't want me to have to wait until today to get my computer back so Gabriel saved the day and fixed the laptop before closing. The cost was reasonable and while I hope I don't have problems going forward, if I do, I am DEFINITLEY go back to them!!! I hope you guys had an awesome and well-deserved New Year!

Staff were incredibly friendly and helpful, and the store itself was like heaven for anybody into…read moreold tech. I highly recommend this place.

I can't say enough good things about the IT Guys! They have been managing all the tech needs for my…read morelaw firm for about a year now. They've handled everything from our day-to-day tech hiccups to setting up our entire network, and they're always on point. They are excellent at explaining everything tech-related in plain English, which has been very helpful in helping us make the right decisions. They're incredibly thorough, thinking about both quick fixes and long-term solutions. When we have an issue (which is rare since they're so proactive), they're on it immediately. I never have to chase them down for updates or worry about things falling through the cracks. Excellent service, excellent support, excellent responsiveness, excellent value, excellent people. If you're looking for IT support that's both technically solid and actually pleasant to work with (special thanks to Daryn and Darius and Kennedy and Joshua, they've done a ton for us), IT Guys get my highest recommendation.

I am extremely happy with the service we receive at our offices. I am not very knowledgeable when…read moreit comes to computers and their use outside of simple programs, but Darius always answers my calls and never makes me feel like I'm completely ignorant. He takes his time, explains exactly what I need to do, walks me thru and even will write cheat notes on any new programs he introduces to me. I would definitely recommend Darius and his team! Thnk you

Appreciated how fair, honest, timely & communicative Robert was. I felt no need to go shopping…read morearound on cost as Robert anchors his business on being fair. I was also grateful that he was then happy to jump on a three-way support call with the hardware provider to talk through needs. And the final reason I was a big fan of his work was that even after 20+ year in the industry, he still considers himself a student of the craft and is open to learning new things. Eg the support specialist gave a new code/hack to try out, and Robert was very open to trying it out and thankful of this new learning.

From the owner: "My name is Robert, the sole proprietor and chief technician at The Real Computer Doctor. We extend…read morea warm welcome to your premier destination for top-notch Apple and PC sales, upgrades, and repairs. Catering to the computer repair needs of the Raleigh/Durham Chapel Hill area, we take pride in our extensive experience in the industry since 1992. As a U.S. Veteran-Owned and Operated establishment (U.S.M.C), we are committed to delivering unparalleled IT services. A cornerstone of our success lies in our resolute commitment to problem resolution. I pledge to tirelessly work towards resolving any issues until they are entirely rectified. Your satisfaction and the seamless functioning of your systems are our primary priorities."

Needed my phone fixed and they did a great job. And the workers are very friendly and…read morehip...Definitely worth the price...and they do a great job and are very professional. ..

Excellent service!! My phone split open from a swollen battery right before I needed to go on a…read moretrip, and he replaced the battery the same day, while I waited, and at a very reasonable price.

No longer a viable option for any work in my house!…read more My first mistake was trying to save 50$ by using Puls, and my 2nd mistake was using them a 2nd time. Fortunately they are very responsive and on time, unfortunately they come ill prepared. The tech showed up not only alone, but he was expecting us to help remove the old 75 inch TV from the wall and help hang the new one. Isn't this the point in paying them to perform all the work, what if the homeowner was elderly and / or unable to help? This install would not have happened. To add to our dissatisfaction, the installer failed to bother cleaning up the sheet rock dust left from adjusting the mounting bracket on the other TV and then ended up damaging our custom cut fireplace leather granite piece, as well as the fire place screen when he dropped a bracket from the TV mount. But even more disturbing was the fact he cleaned the area afterwards and left without saying a word, as if nothing ever happened. So at the end of the day we saved no money on this install, as a matter of fact we LOST money and now have to fix the damages to our house. Even more reaffirming this venture with Puls was a total mistake, they looked into the complaint and sided with the installer even after he blatantly lied about what he dropped and the fact it caused no damage. All future work like this will done by the big box retailer to ensure there is accountability in the event anything like this happens again.

These guys said they were coming out. They sent an email they are on the way…read more No phone call, no emails nothing... just never showed.

Arely just assisted me in obtaining another line! Professional, curteous customer service. From my…read moreunderstanding there is new management and employees at this store. Worth patronizing.

I've been to this location as a customer three times and all three there were different people…read more They all were unprofessional rude, and lacking the proper training/requirements for the job. They'll send you away with some excuse if you come in like two hours before closing, they don't try helping and if your problem is too much of an inconvenience for them to handle; they'll be absolutely rude with an uncalled-for attitude until you want to leave. I've run out of chances to give this location.