Fantastic service! Called them in the morning and they were able to come and figure out what was…read morewrong and clear sewer blockage. PI

I called them over a month ago due to a leak. They told me it'd be about 10 days. I eventually had…read moreto shut the water off to my house and hire a handyman because they never got back with me. I called them 3 times over a 2 week period. Worthless

These guys have been so helpful and honest. They were the second company we called, but they'll be…read morethe first from now on. We have a super uncommon swamp cooler on the roof of our house, and they searched everywhere to find replacement parts, and now that we know that they're not available anymore, they're helping me try to get the parts repaired. Definitely make these guys your first call when you need heating and cooling help.

Needed to replace water heater in our house. Called Altitude and they did a great job for us…read more Extremely nice and professional. And to top it off, I had hip replacement surgery and they shoveled my driveway since I couldn't. Will always call these guys for plumbing help.

A few months ago I was advised by a local plumber that it was time to replace my boiler as it was…read more47 years old and at this point would just nickel and dime me to death. As fortune would have it I heard an advertisement on KGLN about a company from Grand Junction and thought I would give them a shot. The owner, Chad with Pride Plumbing made a special trip to my home and was very impressed with his professionalism and knowledge. He worked with me on the price and suggestions on what was best needed for my house and I signed an agreement on the spot. The crew arrived on time and ready to go. They got started immediately and throughout the entire installation they would explain what was being done and I probably drove them crazy with all my questions. But they were patient and would stop to address my concerns. At the finish of the project they went above and beyond to even clean the old copper pipe to make it match the newer piping. They Did a FANTASTIC job on time and on budget. I want to commend those two techs: DERRICK FLINT and Isaiah their professionalism and kindness. That goes a long way for a satisfied customer. Rod Barnes Glenwood Springs

Roger was professional & efficient and respected my time by arriving exactly at the agreed upon…read moretime and completing the work quickly. There is a callout fee of $97, which is in addition to time & materials. Payment is required upon completion of the work, and the service includes a one-year warranty on materials and workmanship. Pride Plumbing uses a flat-rate pricing structure, so if you need itemized estimates or invoices separating materials and labor for an insurance claim (Xactimate), be aware of this limitation. They are not the cheapest option, but I believe the quality justifies the cost. Like many in the industry, they try to upsell additional services, whether necessary or not. Overall, I'd call Pride Plumbing again, especially for an emergency.

Replaced gas water heater with electric tank heater plus other plumbing repairs. Prompt,…read moreprofessional, courteous, and efficient. Would definitely use again.

My furnace quit and no one else would come out fast. I called them on a Monday morning and they…read moresent Robert out the same afternoon. He is great! Very knowledgeable, friendly, patient and professional. He explained everything he was doing and why in terms I could understand. He diagnosed the problem and ordered parts. Peterson communicates very well with texts, emails and phone calls and Robert showed up both times, on time and with a phone call saying he was on his way. I would recommend this company to anyone who needs a job well done in a timely manner.

I have been a customer of Avalanche for last five years. I have found the technicians to be very…read moreknowledgeable, courteous, and professional. Brennon has turned and my cooler on and off for last three years. He is exceptional and goes the extra mile. The office staff returns calls and is very customer friendly. I highly recommend Avalanche heating and cooling.

Good honest people. I called in the morning thinking my plumbing was leaking and they said they…read morecould come out that afternoon. I got a call about 15 minutes later that they were in my neighborhood and could stop by. The tech was very nice and considerate, looked at the plumbing in the basement & crawlspace. It ended up not being my plumbing. He was out here for 10-15 minutes and did not charge me because of this. I really appreciate them coming out so quick and not charging me for wasting their time. I'm definitely going to be giving them a call when I redo the whole house plumbing.

Caveat emptor: Interested in selling equipment, but when it comes time to maintain or correct…read moreinstallation problems it's a tail-light warranty.

Mark is fantastic to work with. I called on a Friday when my furnace water pump died. Mark came out…read moreSaturday morning, installed the new part, and gave everything a once-over. He is truly a professional--when an unexpected issue arose, he wouldn't give up on solving it, even though it threatened to cut into his afternoon plans. On top of that, his price was true to his quote and he even called the next day to follow up. I know who I will call next time I need help!

No monkey-business or trust concerns. Just responsive, professional, friendly, efficient service…read more A breath of fresh air. Thoroughly recommend!!!

We paid them 170.00 for me to fix the water leak... I watched a 5-minute YouTube video, took the…read morevalue apart and cleaned it... all the dude wanted to do is throw parts at the problem. Used to be a better company

We had a leaking water heater and after calling other plumbers we landed on Rocky Mountain Sewer…read morePros. They were the only company that was able to come out within a couple hours. The service man, Dakota, showed up, assessed the problem and was able to give us a reasonable quote for the replacement and installation of a new hot water heater. He showed up the next day at the time he said he would and was able to have us with hot water again within a few hours. We were very pleased with the work and will most likely refer to them should we need any other plumbing work. Btw, the new water heater is working twice as well as the old one.

Pricey. Charged a rate for two plumbers and only one was needed. Was told one price at the end and…read morebilled more on the final invoice.

We recently had our swamp cooler serviced to get it ready for this summer with Nelson's Heating and…read moreRefrigeration, LLC in Moab, Utah at our new home. Technician came out, pleasant to work with. We provided him with pads (came with home) and we were informed by him that he would have to cut them down to make them fit. He did so, installed them and started our system. After 10 minutes of running, he left. Almost two weeks later, the cooler started pouring water everywhere. Called them to come check it out. We had the same tech arrive at our home, he climbed up to unit and after just a few minutes of inspection informed me that the previous owner installed pads wrong, they were oriented wrong causing the water to flow towards impeller and not down with gravity, so the blower wheel was pulling water to other side of cooler unit causing it to flood and drip everywhere. I reminded him that it was him who had cut the pads and installed them two weeks prior. He didn't acknowledge my remark and continued to explain to me how the wheel works by pulling air from pads and down into air ducts. I tried to inform him again that the pads were installed by him and he said, "Well the previous owner didn't have the right pads and they put them in wrong.". He was trying to convince me that he didn't put them in! I'm the new owner of the home and I'm the one who provided what we thought were the ones for the unit and he did the work! A week later we got billed. We had just paid $190.00 for the first visit, and now they are asking for another $80.00. I called two days later on a Friday and spoke with a very rude person who answers the phones at this place, and he said "someone will call you back." 20 minutes later I get an email with a new invoice discounted $40.00, but no call back. I called again three days later on a Monday, it was the weekend so I didn't expect them to be in their office much. I left a message that I was wanting to speak to someone about this invoice. Another three days pass again and I call them back. Today, Thursday (6/13/24). The rude receptionist guy answers the phone, and when I tell him my name he immediately gets hostile in tone. I gave him both invoice numbers, first one that stated the technician installed pads, and second one stating that he "found" improvised pads were installed incorrectly by the previous owner. Receptionist cut me off with a, "Let me tell you something!", "If you don't like it you can talk to the owner, he's sitting right here." I got passed on to the owner (who didn't want to hear anything I had to say. I was attempting to explain to him that his tech was the one who had installed them in the first place, but due to incorrect installation, the water was going towards the wheel and not down to the pan which resulted in water leaking all over the roof and in front of our sliding back door. His remark, "That's your opinion." "You either pay the bill or we blacklist you." WOW! How is stating a fact an opinion? Imagine going to McDonalds, ordering a cheeseburger, then making it wrong (leaving out the cheese), you go back around to the window and inform them that it's made wrong and you get a, "That's your opinion." and they charge you for having to add cheese to the burger. Because the previous restaurant made it wrong!!!! They are the previous restaurant!! I just circled back around to you!!!! I tried to be as courteous as possible during the call, the minute the owner started treating me as if I was attempting to get free service and "arguing". with him, I could no longer be courteous. How is one to react when an owner immediately gets on the phone and says, "I'm not talking about this with you. You either pay or we blacklist you." without hearing you out, or going over the invoices with you? I told them that had it been anything outside of poor workmanship we'd gladly pay the bill just like we did a week ago for almost $200.00. No questions asked. But when invoice states that pads were (copy/paste from invoice (6/6/24) , "FOUND IMPROVISED PADS THE PREVIOUS OWNER HAD USED WERE INSTALLED SIDEWAYS. ORIENTED PADS VERTICALLY." It is dishonest that the technician would say this and ultimately the company is being dishonest about the work when they are ignoring previous job and comparing tech's notes. Here is the first invoice job description (5/22/24), "REMOVED COOLER COVER. REPLACED TWO CUSTOMER SUPPLIED PADS. REPLACED BELT. ADJUSTED DRAIN PUMP." I feel taken advantage of, scammed. This by definition is considered fraudulent business practices. Whether the owner knows it, or just sides with his guys. It sucks being on the receiving end of such poor business ethics.

From the owner: Quality and Service... We Stick To It !…read more Nelson's Heating & Refrigeration serving Grand County since 1962