Do not ever get any service from this dealership, Travis the Service Manager is extremly rude and…read morenot at all helpful in fact all the staff Except Joe, Mike and Marlee everyone else is Rude and not at all Helpful, I had my 2025 Expedition Max for a month at this dealership, and on 13th April 2025, they called me the car is ready to be picked up, by this day they had already tried to fix it 3 times and it was the 4th time, when I asked if it was fixed? they said they dont know if it was fixed, they said I will have to take the car for the test drive and see if it was fixed, like really? I took the car and went for the test drive and the issue was not fixed at all, i came back and requested some help and explained that my car is only 3 months old and after spending so much on a new car like this, all I am asking is to have a well performing car, and I am sure anyone from them would want the same, Travis was like take your truck to Grand Tire Pro and have them check it and then let me know, I asked that is Grand Tire Pro more expert than Ford? my car is under warranty, so I asked Travis that if he wants me to take my car to a 3rd party shop, then if can send me an email that I am ok to take my car to Grand Tire Pro, then he started yelling at me and saying that I will not send anything and at this point I am washing my hands off from your car, Take your car to a different dealership, I mean where would I go after one month of waiting? what if they have caused the problem? I asked Travis to come with me on a test drive I can show the problem, then Travis (Very Rudely) we dont get paid for going on a test drives and I dont go with someone if someone else is driving, I said you can drive and I will sit with you, He is like no, I said I am gonna leave my car here until you fix it, then Travis said if you leave it here then we will leave your car outside the lot with the keys inside, like WOW, then Travis said just leave my dealership right now, I really got disrespected and I called my attorney and I was talking to them on phone call, meanwhile Travis called cops on me, I also called 911 but by the time I called the cops were already there, I explained to cops what happened, but Travis asked cops to trespass me and said that I should not be seen around the property, LIke completely disrespected a customer so badly, I bought more than 7 cars from this dealership and have my whole family and friends in Moab, they gonna loose business from all of us, this was very disrespectfull, all I was asking was for help to fix my car and they trespassed me? If you really love your car do not go to this dealership at all, else this is a free country, All the Best and Thank you Hi-Performance Ford.

Worst Vehicle Purchase Experience Ever I went to Moab for a…read morevacation, only to run into unexpected vehicle trouble. Concerned about getting stranded, we visited this dealership because they had a vehicle we had previously considered. The staff was friendly, which is the only reason they're getting even one star--because you can't go any lower. Unfortunately, the rest of the experience was a disaster. They gave us a shockingly low trade-in value for our fully paid-off vehicle, and refused to negotiate on the price of a car that had been sitting on their lot for over six months. Their justification? "Small town dealership trying to get by." That excuse didn't hold water. We finalized the deal and drove off the lot--only to have the check engine light come on less than a mile down the road. We immediately turned around and brought it back. They claimed it was just a routine software update and assured us it was nothing serious. We were told to take it to the manufacturer's dealership once we got home. Back home, we did just that. Turns out, it wasn't a software issue at all--it was a faulty turbo-related part. Thankfully, it was still under factory warranty and the repair was covered. But the stress of dealing with two unreliable vehicles during a vacation was overwhelming. This was, hands down, the worst car-buying experience I've ever had. I wouldn't buy water from this dealership in the desert--even if it were life or death.!!

Superior Service. I…read morehave purchased several cars from Canyonlands Auto and without fail they offered much better trade values and if they didn't have the vehicle I wanted they found it in a timely fashion. They consistently beat the Wasatch Front and Grand Junction dealers. If you don't like to sit in car dealers and play games for hours on end give Canyonlands Auto a try, you will not be disappointed. A special shout out to the young lady who prepares the paperwork. She is efficient and pleasant so you will be on your way quickly. I do not hesitate to recommend this professional company. Recently, I had the pleasure of working with Lucas while I was looking for a very specific vehicle. To make a long story shorter, we were not able to locate the right vehicle with the right mileage anywhere. Lucas ended up helping me purchase a new truck even though he would not make any money on the deal. Canyonlands Auto is all about building relationships, not about making a quick buck. When looking for your next car, make sure you check with them. Thank you

I sustained trail damage to my Jeep on a trip to Moab. West Auto fit me in and had my Jeep quickly…read morediagnosed and repaired. Honest, competent and fair mechanics. I paid them more than they asked for because their work deserved it. Crazy, right?!

This place was amazing! Although they were not able to help us with our transmission woes, Wes, the…read moreowner was very willing to troubleshoot the issue. He was honest about his limitations and provided us his expert opinion.

We were pulling a large boat from Oregon to Texas when the change oil light came on in our truck…read more We were rolling through Moab and noticed the nice clean shop off of the main road. The crew was exceedingly friendly and even let us bring our dog into the waiting area to get him out of the heat. Not only were they were quick and efficient with the oil change...we showed up just before closing and they stayed to get it done instead of asking us to return in the morning. Overall excellent service.

Slick Rock Auto Spa, wonderful staff and excellent service. I had them work on my pickup, and had a…read moreminor thing that bothered me. It wasn't something that affected my truck, just I didn't like it (ocd with symmetrics). Bob didn't say anything or complain he just said ok. They pulled in the back. And began to look at how to fix the issue I had, with no scheduled appointment. In about twenty minutes,they had the problem resolved free of charge. I am pleased with the outcome. Thank you Slick Rock Auto Spa

Came here with a friend looking for a part for his car. The young man at the front desk was…read morefriendly and allowed us to enter the yard without paying the $3 per person fee that was mentioned on signs around the business. My friend and I quickly picked the part we needed out of an old Golf. Upon entering the building, the owner sternly said he wanted $30 for a piece of plastic that could be bought new for around $20-25. After a short attempt to bargain with the owner, he made rude remarks and didn't budge from his price. Needless to say my friend and I left without the part. My friend and I had visited two other salvage yards and were treated far better at both. Customer service is very inconsistent and prices are ridiculous. WILL NEVER RETURN TO THIS "BUSINESS".

I had a very bad experience with this dealership a few years ago on a recall with my 2005 /magnum…read moreR/T my show baby! I just bought a 2025 ram 1500 a few months ago and with about 550Mi the Screen went black and the odometer was blinking. I called this place as I am in Moab Ut. and was told I could leave it in the morning with them for the day but I can"t just sit around all day. Forward 2 weeks, I am a Veteran and had just finished an open heart surgery in Grand Junction and really wanted to get this done and I was determined to find some help. I have worked in automotive shops most of my life as a Mechanic, Service writer, Service manager and other roles. I was looking around and saw Kaden at his work desk, I explained the situation and he pulled the truck right in, set me up to be a comfortable as I could be considering my circumstances and checked it out, NICE!! within 30 min. diagnosis said there was a bad screen, and the parts were ordered! I also asked them to add a brake controller as it is the only thing on the truck I wanted but did not get with it. So excellent so far, the parts are supposed to go on this week and I will update this with my results! if you need some help Kaden is your man, responsive, intelligent and helpful!!

I don't even know where to start as this has been a consistently bad experience across the board…read more It actually started with a recall appointment. I scheduled it, took time out of my day, brought the truck in, and only then was told they didn't even have the parts. Their service staff admitted they knew that ahead of time and just... didn't bother to notify me. They shrugged it off. When I asked how I was supposed to know when the recall could actually be done, I was tersely told to "just keep calling every few weeks." I later wrote a review about the experience and only then I was contacted by the Service Manager, who acknowledged how bad that was and promised they would prioritize my recall and keep me informed. Of course, that never happened. The only reason the recall eventually got done is because I physically stopped by again and asked a different service advisor. After that, I had additional issues with poor workmanship and a completely unprofessional parts department. Trying to resolve any of this has been just as bad. I spoke to my service advisor, who told me to contact the Service Manager (apparently handling issues internally is too much to ask). I emailed him, but there was zero response. I waited nearly a week and escalated to the General Manager. Nothing. Then I contacted the Dealer Principal, and someone from Western Slope Auto even took my info and said they'd call me back. No call. No follow-up. No response. This is on top of paying for an alignment that clearly wasn't done (fixed soon after by a competent local shop) and weeks of misinformation and poor communication from the parts department. At this point, the lack of professionalism, poor workmanship, and complete absence of customer service is actually impressive. If you value your time, your vehicle, and your money, stay away from this dealership. It's a perfect example of poor workmanship and zero customer service.

After months of anticipation, I got THE call this morning--my Toyota was ready for pickup. The test…read moredrive was everything I'd hoped for. The paperwork was 99% complete. I was literally two minutes from driving off the lot. Then it all fell apart. Three red flags that made me walk: - Credit Union Roadblock - The dealership refused to provide my credit union with a bill of sale before the transaction date, then immediately pressured me to switch to their financing sources. - Warranty Scare Tactic - They claimed that an extended warranty purchased from an East Coast dealership wouldn't be honored in the Western U.S. (This is false--Toyota warranties are honored nationwide.) - The Deal Breaker - They insisted I sign a mandatory arbitration agreement waiving my right to take them to court, claiming it was "required by law" to complete the sale. (Also false.) I refused. I walked away. No dream car for me today

Amy H and the parts staff at Western Slope took care of us while we were passing through from CT…read more Just friendly, professional, can-do folks. It was a quick wiper blade replacement and fluid top off. But it's the "how" as much as the what that counts, and each person we interacted with (five in total) were just really nice and professional. The garage bay was full of customers in the few minutes we were there, so they must be doing something right!

First off, the quality of their work is top notch. This business is family friendly. When my wife…read moreand I entered the showroom, it felt warm and no pressure from the salesperson. I purchased 2021 jeep wrangler Sahara unlimited 4EX. On my second visit, I had DAG (Mel) upgrade my 2018 Tacoma TRD Sport. Installed: 3.5 inch suspension lift by rough country, fender flares, power side steps, 33 inch Toyo A/T III, powder coated wheels and a full skid plate as well as light tinting on windshield. The photos are attached. Service is their highest priority and it was a pleasure to work with them.

!Red Flag, Bad Experience!! Sold me a vehicle at full Carfax price in "excellent" condition. They…read moreclaimed their shop had inspected the vehicle. After driving it for a month, I've spent 5k in repairs so far and they refuse to help with the cost. Better off using Facebook Marketplace. There's no difference between this shady used car dealer and a random seller online. Avoid them at all cost.