The first man we met was John Adams. He was polite and very helpful throughout our car-buying…read moreexperience. He never pushed us or hurried us. He was open and honest and it felt like he was really there to help us get the right vehicle and not just trying to make a sale. The next man was Jeremy and he was the closer. All the paperwork went through him. He was very helpful and explained everything so we could understand it. We also appreciated his fun sense of humor which made things easier. The last nicety before we left in our new vehicle was John filled the gas tank for us. He knew we lived far from Grand Junction and wanted to make sure we got home with enough gas. Thank you two for the great experience!

I bought a Hyundai santa fe from carvilles and 2 months into owning it the engine seized. I tried…read moregetting warranty to cover it because I paid extra for the warranty and still owed 1,600 dollars to the shop for the replacement. At the time of signing I wanted to buy gap insurance but the finance guy I dealt with told me "I don't believe in selling people things they don't need" well, now said car is totaled from someone hitting me head on and I still owe around $3,000 on it and don't have a job anymore. DO NOT shop at carvilles you will inevitably regret it.

They close earlier than they say they will. I had $150,000 cashiers check ready to buy a truck and…read morethe woman lock the door as we pulled up an hour before they closed. After driving 3 1/2 hours to buy a truck, I am very disappointed.

Their salesman, Steve Damm was great to work with. From my initial inquiry to the final paperwork…read morewith financing, the team at Fuoco Motors made my buying experience easy and stress free. Thank you to the Fuoco team!

I was on a road trip from LA to Denver with a planned stop at Grand Junction. About 140 miles…read moreout--in the middle of nowhere, in 100 degree heat--my Maintenance light came on. Then I got an alert to see a dealer like, NOW. Fortunately my trusty RAV4 got me into town. Travis and the whole amazing team at Western Slope took great care of my car. They were courteous, professional, and fast. Diane gave me a ride into town so I was still able to enjoy my stay. Then I was back on the road again, my car running like new. Thanks to everyone who was so helpful!

Unless it's an emergency, I'd find another dealership. Slow, expensive, and not particularly…read morecustomer friendly. We drive elsewhere for service work.

Great cars just as good and reliable as anything you could find anywhere in Denver or anywhere…read moreelse. Great family owned business and the true representation of an honest mom and pop store

NO call from Simpson Auto regarding our F150 with the bad wheel bearings! I have told everyone I…read moreknow about our experience and I'll keep telling more people I am in contact with. I figured I'd at least get a call from Clarence about this issue, but it looks like he's out trying to screw someone else over and has no time to deal with this. Word of mouth advertising hurts!

Chandler is so cool and he knows his stuff! we were going to go to volkswagon but we realized we…read morefound the best buying experience and deal we were going to get from him!!! go see Chandler!!!

Chandler is the go to guy!! professional,funny and knows his stuff if you go to modern classic…read moremotors go to him! best car buying experience!

They left the cap off when they did my 1st oil change on my brand new car...didn't realize until…read morethe next day when there was a big puddle of oil in my garage and I had driven 20 miles. There was oil spewed all over the engine compartment. They cleaned it up, steam cleaned the engine compartment and did another oil change. but can't get past it. Will never go back. I got more sympathy from their customer service at the Honda 800 # than I got from our service advisor.

Amazing experience, my salesman was Dre Herder. He got us a great deal and fought for us getting…read morethe coverage we wanted.

My wife and I just bought a 2021 Jeep Cherokee from these guys, of course when buying used we…read morealways buy the extended. We worked with a couple salesmen and a financer, we went in at 10 am and returned after lunch to pick up our keys, super cool guys, friendly, strait up and no side stepping, we had to go home, so these guys filled the tank and delivered it in the morning. I will buy another car from them soon! Thanks guys, David & Rhea

Tom Matelski was very good at his job, we did not feel pressured into buying something that we were…read morenot comfortable wit.

I bought my first VW here at the Grand Junction VW. First, I love my car. It's beautiful,…read morewell-running, and drives like a champ. The VW dealership here is clean, which in this COVID 19 day and age is important. They take excellent care to make sure one feels safe here. I had my 20,000 service today and the staff was efficient, kind, and did an excellent job to make sure my car ran smooth and safe...important since I transport my family around. I recommend GJ VW for sire

People STAY AWAY. They tried to sell me a vehicle that the brakes were at 3MM thickness ALL the way…read morearound, and it needed rotors. Having been in the business a long time, dealers I worked at in 2 different states would NEVER sell a car with under 4MM. 2-3MM is UNSAFE and causes LONGER stopping distance. But they do not care here. I only found out after asking for the Used car Inspection report on the car. ALWAYS ask for that if a dealer refuses go somewhere else they are hiding something. I am still considering reporting this dealer for this, lord knows they are surely NOT able to be trusted if they would let a vehicle leave with unsafe brakes. SEE BELOW UNDER ITEMS REQUIRING IMMEDIATE ATTENTION !!!!! Brake Pad Thickness Levels New (8 mm to 12 mm): Full performance and maximum stopping power. Worn (4 mm to 6 mm): Mid-life; plan to change them soon. Critical Unsafe (2 mm to 3 mm): Dangerous zone; stopping distance increases and risk of damaging the metal rotor grows. Fw: RO# 224562 | 11 NISSAN XTERRA (BC502657) FromBayer, Michael Michael.Bayer@sonicautomotive.com Date Tue 2026-09-15 11:57 AM To Brown, Travis Travis.Brown@sonicautomotive.com From: Grand Junction Volkswagen email@dealerlogix.com Sent: Friday, July 17, 2026 2:33 PM To: Bayer, Michael Michael.Bayer@sonicautomotive.com Cc: Maestas, Brayden A. Brayden.Maestas@sonicautomotive.com Subject: RO# 224562 | 11 NISSAN XTERRA (BC502657) Multi-point Inspection Report Dear Valued Client, First we would like to thank you for having your vehicle serviced at Grand Junction Volkswagen. Below you will find the final results of your service which includes information regarding the current health of your vehicle. You will notice healthy items are highlighted in Green, while items suggested for immediate attention or requiring attention soon are indicated in Red or Yellow. Please keep this report with your records for future reference when scheduling your next service. Thank you for your business and loyalty, Brayden Maestas VEHICLE INSPECTION CHECKLIST R/O NUMBER: 224562 VIN: 5N1AN0NW8BC502657 MILEAGE: 134790 SERVICE ADVISOR: Brayden Maestas RO/TAG #: 224562 C CAR INSPECTION PER SONIC PLAYBOOK PHANTOM FOOT PRINT USED CAR KIT USED CAR RECONDITIONING PACKAGE INTERIOR EXTERIOR DETAIL ITEMS REQUIRING IMMEDIATE ATTENTION DECLINED FRONT BRAKES LEFT PAD: 3 LEFT ROTOR: PADS AND ROTORS * REPLACE DECLINED REAR BRAKES LEFT PAD: 3 LEFT ROTOR: PADS AND ROTORS * REPLACE DECLINED CHECK POWER STEERING FLUID STEERING RACK LEAK LF AND ALIGN * REPLACE ITEMS REQUIRING ATTENTION SOON DECLINED CHECK LIGHTS AND HORN TPMS ON * REPLACE SENSORS Grand Junction Volkswagen 653 Market Street Grand Junction, CO 81505 (970) 255-6677 Service Hours Monday - Friday: 7:30am - 5:30pm Saturday: 8:00am - 5:00pm Sunday: Closed https://www.grandjunctionvolkswagen.com RIGHT PAD: 3 RIGHT ROTOR: RIGHT PAD: 3 RIGHT ROTOR: LOOKS LIKE THEY WERE PREPARED TO SELL A VEHICLE WITH UNSAFE BRAKES !!!!!! I HAVE THE DOCUMENT SAVED AS A PDF FILE I COULD NOT POST THAT HERE

Whole staff is fantastic from the sales people to finance. Made the buying experience very easy...read more

Took my aging mom in because someone rear ended her car and the insurance only gave her 3k. Sold…read moreher a 3k car that come to find out needs a 6500.00 dollar repair. Poor mom out 3k and has to dispose of a worthless car, elder abuse don't buy from these guys!

So what can I say about this experience at this dealership. Let me start off by saying, I have been…read morebuying Chrysler since the Chrysler New Yorker. I have always been a huge supporter of Chrysler. After retiring from the US Army and finishing my last deployment I decided it was time to trade my only Ford vehicle I have owned in for a Tungsten 2026 Ram. That's where the stress and anxiety started. My saleswomen was great but her management team will destroy her career if she stays at this place. EVERY member of the management team are some of the biggest liars I have ever met in my life. This is coming from an officer in the US Army that has spent a good time around our political system. If you know the lies that comes from politicians, I can assure you the management team here is worse so here is a list: - they processed paperwork for a vehicle that had a manufacture stop sell and then told us there was not fix, so that fell thru. - I found the same vehicle in 3 different places in the US, I did their jobs for them. Two of those fell thru because to this dealership you ARE NOT PRIORITY! - Then I waited 3 weeks with them going back and forth about a truck in Kentucky, that was exactly the same as the one I had a stop sell on. - They ordered a completely different truck than the Kentucky truck and tried to pass it off as the Kentucky truck. - They tried to sell me a more expensive truck (now with taxes over 105k MSRP) and with less options as the original. -Then the general manager, who is a waste of space and has ZERO conflict resolution skills, as me what I wanted to do and had zero clue how to fix a problem they created. -They wasted 4 days of my time, lost jobs and customers for myself, all so they could play games with me for a vehicle over 100k. I have loved Chrysler since I was a small child and even when deployed to various countries over my 20+ years of military service and in each country I made sure to buy a Chrysler branded vehicle, while still maintaining my Chryslers on the home from. They can not apologize or their negative actions and tried to pass off a more expensive truck with fewer options and thought I would not notice or even care. They would rather be "right" in their eyes then fix the problem with money off or fixing a solution they made. They treated me like I was stupid and had no clue about the world around me. I have lived in more countries than most have been to, I have more time in a combat zone, then most people own their vehicles. Seeing I was visibly upset by their "bait and switch" techniques they did nothing for the customer but ruin my credit, case more emotional and physical pain and if I'm honest if they would have owned up to their lies and their mistake I would have taken the wrong truck home if they would have dropped the price and fixed the missing options but no they were so far into their "BAIT AND SWITCH" technique they standing on their descent seemed to be their only option or even care. This is the WORST experience I have had since leaving the military and coming home finally. The lies and their mistake "bait and switch" techniques are real with this dealership and I am forever a lost and loyal customer of Chrysler.

I don't even know where to start as this has been a consistently bad experience across the board…read more It actually started with a recall appointment. I scheduled it, took time out of my day, brought the truck in, and only then was told they didn't even have the parts. Their service staff admitted they knew that ahead of time and just... didn't bother to notify me. They shrugged it off. When I asked how I was supposed to know when the recall could actually be done, I was tersely told to "just keep calling every few weeks." I later wrote a review about the experience and only then I was contacted by the Service Manager, who acknowledged how bad that was and promised they would prioritize my recall and keep me informed. Of course, that never happened. The only reason the recall eventually got done is because I physically stopped by again and asked a different service advisor. After that, I had additional issues with poor workmanship and a completely unprofessional parts department. Trying to resolve any of this has been just as bad. I spoke to my service advisor, who told me to contact the Service Manager (apparently handling issues internally is too much to ask). I emailed him, but there was zero response. I waited nearly a week and escalated to the General Manager. Nothing. Then I contacted the Dealer Principal, and someone from Western Slope Auto even took my info and said they'd call me back. No call. No follow-up. No response. This is on top of paying for an alignment that clearly wasn't done (fixed soon after by a competent local shop) and weeks of misinformation and poor communication from the parts department. At this point, the lack of professionalism, poor workmanship, and complete absence of customer service is actually impressive. If you value your time, your vehicle, and your money, stay away from this dealership. It's a perfect example of poor workmanship and zero customer service.