Friendly and fair. Parking on Kingshighway is best. Would call them again…read more A few seats, if you wait for your car.

I enjoyed my service at this auto shop because of their good customer service. As soon as they…read moreanswered the phone I immediately felt welcome. Everyone in the shop was kind and professional towards me. The inside of the shop is a warm and welcoming environment to wait as they're fixing your car. The only downside is they have a small parking lot, so you might have to find street parking.

Great Customer service. Knowledgeable, honest mechanics. Up front writtin pricing and customer…read morepermission before recommended services are performed.No Surprises. R.E

Master Auto Repair repaired my son's vehicle recently. They completed a full diagnostic process to…read moredetermine the true issue before they tried to repair it, rather than throwing parts at it and artificially upping the bill. Communication was really good throughout and we have gone several months without further issues. A+

Worst customer service I've ever experienced in the initial conversation on the phone. Matt was a…read morecondescending prick and I'd avoid this place at all cost.

We took our vehicle in for a new radiator and oil change. The price was too high so we decided not…read moreto get the radiator. He charged us a diagnostic fee of $50. We didn't need the car diagnosed. We told him exactly what we needed and he never told us about a diagnostic fee ahead of time. This guy seems to be great at swindling people. Stay far away from this business.

My husband to my suv into the shop he told my husband everything would be 450 and then called back…read moreand said he needed to get the compressor out the car to do it and said it would be 550 and my husband said he couldn't pay that and he said you can't come up with a extra 100 my husband said no, and when we go the car back he unhooked the AC as well and we had to go back. He is trying to get extra money.

I contacted Bates Tire Auto many times about repairs that I wanted done on my vehicle. I contacted…read morethem via email=No Answer. I wrote a letter again= NO ANSWER. No way to run a business.

Like most "finds", in todays world, this find was one chosen on line…read more It happened I was lucky to find a great mechanic shop. Tom, who serviced my car did a great job, on the car. Even more he communicated extremely well. It's wonderful having found a reliable, (seemingly), honest mechanic. I'll return for more needs. I feel confident using this business. Thank you Tom! Thomas Plumlee

This was 1st time there. Scheduled an emissions test and went went in they fit and oil change in…read morefor me as well. The staff is very friendly, treats you like family. I talked with the owner Cathy, who was very knowledgeable and extremely sweet. This is a woman owned business and LGBTQ Friendly business. I highly recommend this shop, they are fair and honest and we definitely should be supporting companies that support our community. Thank you for the great service cathy!

I will say this till I am blue in the face, you will not find a better shop! They are some of the…read morebest business owners and people I have had the pleasure of knowing, they are always willing to help you and make sure you are taking care of. I over filled my Audi's Q5 oil this past weekend, and the car started shaking and I was terrified I ruined my car. I called the owner Eric on the weekend and he said he would see if he could fit me in on Monday even though their schedule was packed! Guess what he got me in. This is the type of service and business we are missing these days. I appreciate you all! Thanks so much for your help.

Very poor customer service. Went in for a simple emissions inspection. They claimed that it failed,…read morebut still charged me for it. Sent me to a dealership "to fix the problem with my car's computer system". After going to a dealer's shop and paying $125 for their diagnostic and a second emission test, which passed, the dealer suggested that I go back to SL Hills for a refund, because their state-emission tester was faulty. (It happens to the dealer on occasion, so they get a replacement.) Eric, the owner at SL Hills, said that it was the state's machine, and it wasn't his problem if their machine was faulty. Would not give me a refund for the inspection, much less any compensation for the other $100+ that I spent without cause. I won't ever be going back. Any customer looking for helpful customer relations/service and accountability for their work should also look elsewhere, IMHO.

Omer and his son Sal are the best mechanics! If you have a European import, this is the place to…read morego. Very professional and very affordable. Plus, two of the nicest guys around!

Excellent, honest, quality auto repair. Serviced two cars for the past 4 years. Great service!read more