Friendly and helpful staff !:) Ismael is amazing he kept in contact with me giving me frequent…read moreupdates on my jeep !:) I highly recommend this place :)

I took my car in for repairs on Monday, March 30 to the Ventura location and spoke to Sal. He told…read moreme the vehicle should be ready within a week and a half max. I received a voice message from Kim at the front desk on Friday, April 3 stating that they were starting the tear down of the vehicle that day. Then on Monday, April 6 I received another voicemail from Kim stating that they were starting the teardown of the vehicle on Monday so I was a little confused because she told me they were starting on Friday so I called her back and told her I was very disappointed that they stored my car in their garage for the entire week and didn't start working on it all while I had to use a uber every day back and forth to work and spent money out of my pocket while they let my vehicle sit in the garage and never touched it for an entire week. Still don't understand why the parts were not ordered the week that they stored my vehicle. If I knew they weren't going to touch my vehicle until the following week, I could've dropped it off that Friday or the following morning when they started the tear down so I could use for work that week. Instead, I've had to pay for Ubers back-and-forth to work while they kept pushing my dates back. I ended up spending over $700 in Uber payments to get back-and-forth to work while they stored my car for an entire week. I didn't touch it. I decided to eat Ubers because the cheapest Rent-A-Car I could find was $55 per day. The gas prices are cheap so I would've spent more money on a Rent-A-Car. I got a call from Sal stating that they were waiting on parts for the repairs as soon as they get the parts they would work on it as fast as they could. I proceeded to let him know that my birthday was Friday, April 10 and I would like to have my vehicle back. I let them know that if it wasn't ready by Wednesday, they would have to keep it in the garage for seven days because I'm leaving for vacation. I spoke to him on Thursday, April 9 and he told me that it looks like I probably wouldn't get my vehicle back for my birthday because they ordered parts and they hadn't come in yet. Then he proceeds to tell me possibly Monday the 13th the earliest or the latest Tuesday morning on the 14th. I ended up getting my vehicle that Tuesday evening. Why this is so disappointing is because I have experience working as a delivery driver for Worldpac. Worldpac is a distributor of auto parts. We have a local warehouse here in Oxnard, California and anytime auto parts store calls to order parts. We delivered within two hours yet. I kept being told that they were ordering parts and they're taking days and weeks to get them in, which doesn't make sense to me. After I picked up my vehicle, I noticed on the way home that my passenger side mirror wasn't folding when I triggered the alarm and it wasn't working. So I called in and let them know that I would need to bring it back in the following week because I was going on vacation. When I got back on vacation, I took it in at 8:15 AM or Tuesday, April 21 waited about an hour for the repairs. Sal came back out to show me both mirrors. He stated that Tesla sent them the wrong mirror the first time and they didn't have several wires, but the new mirror they sent was correct. And finally, the mirror worked properly. I would have to say that customer service wise they're pretty good and the repairs on the body was done correctly, but I'm disappointed of the time they held my car given the minor damage and for having to bring it back in a second time to fix the mirror. I will never use this place again. This sucks because I could've got the service done at Tesla, but their service was scheduled two weeks out and that's why I chose this body shop because I thought I could get my vehicle a lot sooner and it ended up being 3 1/2 weeks. Should've just went to Tesla and no matter the wait in the future I will always use Tesla service only moving forward.

I've unfortunately had quite a bit of experience with Ventura Collision Center, but I'm so lucky to…read morehave had Nick helping me! He was absolutely great from start to finish. Nick was thorough, responsive, and provided excellent customer service. He kept me updated and communicated with me throughout the entire process while working on my car, which I really appreciated. We ran into a couple of hiccups along the way, but Nick worked through them and made sure everything was taken care of. After dealing with the stress of having my car repaired, having someone like Nick who was communicative, professional, and genuinely helpful made such a difference. Thank you, Ventura Collision Center, for making a frustrating situation much easier!

Repaired my RDX so well you can't tell where the damage was. They were amazingly professional and…read moreextremely pleasant.

Excellent service and experts work from those people. They worked hard to get my Tesla repaired the…read moreright way with the right parts. I can say enough how helpful they were throughout the process . From making sure the rental process was as easy as possible to working with insurance to get the work done right they were excellent all the through. I would trust them with any work I need.

Sal was really helpful advising me of the options and estimates for repairing my older car.read more

This review is long overdue. I had a very bad experience with Hub Auto. Took my car in to have…read moredamage repaired from someone hitting my car. The insurance person and Hub auto looked at the car while I was not present. Unfortunately, neither person shut the hood of the car correctly, and neglected to ensure that the hood was properly latched. I was given the car back prior to getting the side door taken care of and drove around the corner on Rose Ave and the hood flew open and smashed my entire windshield. I was going about 40 mph and on a bit of a curve, and to say it was traumatic was an understatement. I was unable to see and had to try to get the car to the side of the road peeking under a 2-inch opening at the bottom of the windshield. I could not see traffic; I have no idea how I made it to the side of the road. I had just been hit on the left side of my car by a lady who decided she didn't want to wait at the red light as I was going through the green light, and I was so fragile emotionally and physically from injury. The owner of Hub was throwing the insurance guy under the bus and vice versa, no one wanted to take responsibility. It was such a train wreck, I ended up going to the police department and getting the information they needed in my traumatized state, not to mention I was barely able to walk as my leg was injured when the person hit me. I had to fight to get a rental car, and all Hub guy was worried about was his having to pay for the car. I never got a "sorry" "we will take care of you", nothing, just complaining about the rental car. He forgot that I no longer had a vehicle to drive, as the hood was smashed into the windshield. Somehow, he gamed the system and was so proud to tell me how the insurance paid for the rental car. Really? That's all your worried about? How about the person whose life you just about killed? I do not recommend this company to anyone. Do not go to them. They are not trustworthy; they don't care about the customer. Horrible people, horrible company. Shame on you.

After 2 estimates I found Hub auto body and Tom immediately made feel comfortable and secure that…read morehe would handle everything and he did! Great customer service and my car looks great. They detailed the inside and brought my car to me. Offered me a ride and I didn't have to do a thing. Thanks tom you rule and I'll send everyone I know your way!

Auto body international in Oxnard on fifth and Diaz was founded by Angel Cardona and a very dear…read morefriend of his in the early 70s ,probably one of the best places in Oxnard to have any work done on your vehicle I would give them five stars plus

I brought my champagne baby here because I couldn't stand the embarrassing dents from a hit & run…read moreon my driver side door and Auto Body International is close by my work. They are located right behind the Cottage Animal Hospital on 5th Street. Auto Body International did an excellent job in repairing the dents and blending the color of the paint to the car's color. They even had the car shined nicely on the outside and vacuumed well on the inside. My car looks like a new champagne baby to me :) I would love to give it 5 stars but the job took a lot longer than I expected (dropped it off Monday and it was completely finished a week later) but they did apologize for that due to the paint drying. I recommend this place for anyone who needs to fix their dents on their cars. It feels good driving around and not be judged LOL

From estimate to pick up of my vehicle Hugo and Sergio were extremely professional and courteous…read more I especially appreciated getting a daily phone call updating the status of my vehicle. When I picked up my car I was amazed at the beautiful work. It literally looked like the damage never happened. Being a car guy I'm extremely critical of any work done and I am very pleased. Overall a great experience and I highly recommend this shop. I have a classic vehicle I plan on bringing to them for some paint work as well.

Great Auto Body Repair Shop. Customer service was great, workmanship was great. Everything went…read moresmoothly. Appreciate them and this will be my go to service place .

Had my car repaired here and they did an amazing job. Can't even tell is was in an accident.read more

My grandfather ended up taking his car here, and they actually increased the estimate when he…read morearrived to drop it off for repairs. His appointment was for 10:30 Tuesday and during the drop off process they INCREASED IT. Saying that the rim of the wheel was bent when there wasn't even any impact on the wheel. Sounds like a way to get more money from the insurance company to me. When he picks the car up I'm going to ask to see the parts that were discarded ... because it sounds so shady. The car drives normal (wouldn't the driver know if the wheel was bent? ) I know it was exactly the same as before his accident with a gate

Five stars simply isn't enough, this shop truly does transform your car and makes it look brand new…read morelike the other reviews stated! My car was pretty banged up when I brought it in! The communication with the receptionist, Alex, was absolutely amazing! Alex made sure all my questions and needs were met, she really made me feel so confident I made the right decision to bring my car here. Israel and his crew truly went above and beyond and made my car look brand new!! I can't thank everyone enough!! I would go back here in the future and will recommend them to anybody!

Good service, honest people, I had a car totaled, and they completely fixed it, took it back a…read morecouple of years later as something was loose and they fixed it no charge