Fernando and his team saved me yesterday, 9-25-26. I'd been to the nearby car wash and pulled my front bumper almost all the way off by driving too far over the curb (which has an electrical conduit on too making it even higher). It was 3pm the day before we were to leave on a two day driving trip. An employee at the car wash looked at my bumper, showed me where the clips were broken and put it back on for me so that it was drivable. (But not safe for driving so far on our trip!) I remembered Fix from when it was Deluxe Auto Body and I stopped to see if they could help me. Thankfully, Fix had clips laying around that they were willing to donate to my cause, and one of the employees carefully put them on for me in more locations than I expected, and took a quick look underneath the bumper. "What can I pay you?" I asked. " nothing, just remember us when you need body work done." it is so nice to know there are still businesses like this that will help you out of kindness. If I had gone to Honda to buy these clips, if they had them, they probably would've charged me six to $10 apiece! When I looked for the company to write this review, I noticed it's a chain and there are other locations, but this one is more highly rated. I can see why. I can't speak to their body work, obviously, but their customer service is excellent! read more

Fix Auto North Park - The car wash employee assessing the bumper. Hanging by only the left edge! - Body Shops Near Me - San Diego, California

This place does garbage work and their "warranty" is a joke. I have a 2025 Honda Civic Sport Touring Hybrid that was in an accident, damaging the entire drivers side of the car. Fix Auto North Park gave the estimate, Geico approved it and recommended this shop so I agreed to let them do the repairs, ended up being over $15k in damages. Turns out, this was a Huge Mistake! At first, everything sounded great, Arlene was providing regular updates, the repair was moving along. The day it was "ready" for pickup felt a little rushed, they were trying to get it back from being aligned across the street before they closed, but they did get it back, called and I picked it up. When I got there, the car looked great, the only thing I could see that was an issue was with one of the headlights, it looked dimmer than the other and the high beam didn't appear to come on. They said they'd order a new bulb and install it next week but I could take the car now. They said the work was guaranteed for as long as we own the car. I drove it home. After the 15 min drive home, I noticed it pulled to the right a hair and when I got out, the door had a "pop" to it, like it was under tension. It made me check the work again. During the drive home the door and fender had shifted and they even left one of their shop tires in the trunk. I called and texted them pictures immediately but they were already gone for the weekend. I called first thing Monday morning, sent them pictures again, and they scheduled me to come back in a week. During the weeks time, the door/panel continued to shift to the point where the door was pinching the panel and when you open the door, the quarter panel pushes in. When I brought it back, the manager took the shop tire from the trunk, apologized and said "we'll take care of it". The next day, I get a call from the shop asking if it was hit again because of the fender damage. I explained everything again and he said ok. I didn't hear anything for a couple weeks so I called the shop. They said Geico wouldn't approve the fix and they would be "willing to go half with me". After I basically said that it would be a cold day in hell before I give them another penny, he said he would have the manager call first thing in the morning. I also gave Geico an ear full, but according to Geico, they never denied the claim but it should be covered by the shop under warranty. It had sat there 2 weeks and nothing was done. Geico said they would understand if I wanted to take it somewhere else. I tried the dealer (should have taken it there first) but Mossy Collision won't touch it since Fix Auto botched the repair. Before the accident (that wasn't even my fault) I had a perfect new car, I just wanted it fixed or totaled if it couldn't be repaired back to the way it was. Now after 3 months I'm still trying to get the car repaired because Fix Auto couldn't do it right the first time. DO NOT TAKE YOUR CAR HERE!!!! read more

If I could give this place zero stars, I would. I brought my car in on April 13, and the repair process dragged on for three months. They did not contact me for the final installation until July 13. The shop charged my insurance nearly $6,000, yet my car was returned to me with poor-quality and incomplete repairs. I have included photos of the $6,000 repair they billed my insurance company, along with my rental car receipts, so you can see exactly what I went through and judge the quality of the work for yourself. The first time I picked up my car, no one told me the job was not actually finished. Also Clips had been removed or were missing, and my car made a horrible noise while I was driving on the freeway. It honestly sounded like my wheel was going to fall off, my anxiety and stress was ultimate high. I had to bring the car back, rent another vehicle, and wait while the North Park location sent my car to Miramar and then back again. Communication was terrible throughout the entire process. I constantly had to call for updates because no one kept me informed. My insurance only covered a rental car for one month. Because this shop took so long and still had not completed the repairs correctly, I had to pay for another month of rental expenses and rental insurance out of my own pocket. They did not cover the full rental cost and would not even agree to pay half of my rental insurance, even though their delays and poor workmanship were the reason I needed the rental for so long. The second time they returned my car, the clips still had not been properly installed. I was driving on the freeway with my baby in the car, genuinely scared that the wheel or part of my car was going to come off because of the horrible noise. I then had to continue driving the car like that for another month while waiting for them to finish the job. That was completely unacceptable and unsafe. I had to return to the shop four separate times just to get the repair completed correctly. Pablo, the manager at the North Park location, did not go above and beyond to resolve the situation. There was no urgency, accountability, or concern for the stress, financial loss, inconvenience, or safety risk this caused me and my baby. I have already notified my insurance company about this experience and asked them not to recommend this shop as a reliable or trustworthy repair facility. This place is a disaster. Poor workmanship, terrible communication, excessive delays, unsafe repairs, and no accountability. Save yourself the stress and take your car somewhere else. read more

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I went there to have a hood release cable replaced. They sent me an estimate over $1600.00. I went to M & M, down the street and they replaced it for $300.00. Don't go to Fix unless your insurance is paying. read more

Went to Fix Auto for my car after it was involved in a hit and run. Everyone was exceptionally kind and helpful. David in particular was very understanding and helped me navigate the unfortunate circumstance I found my car in from the very start. They walked through my quote and were very upfront about possible costs. Would 100% recommend! (Just be aware that it is difficult to find parking in that neighborhood) read more

Excellent service! I worked with a gentleman named Albe; he did an excellent job walking me through the process and what to expect. Communication was on point throughout the whole repair, and customer service is definitely a top priority for this team, as displayed through their actions. If your insurance company gives you the option of taking your car into this specific Fix Auto location, take advantage of it. The five star reviews are real, and much deserved. read more

Juan the service manager is friendly, knowledgeable and professional. However, the workmanship is substandard. Don't take your car here. The people in the front are friendly and cool. But the techs and bodywork people, not so good. They earned only 3 stars since the people in the front desk were professional. Definitely never coming back or referring any of my clients here. I learned the hard way. read more

Terrible service start to finish. I felt lied to and my time was disrespected. No accountability, no consideration of time. Thoroughly convinced all five star reviews are bots. Told my car would be ready in a week when really it was 3. read more

If I could give zero stars, I would. I initially took my truck to Fix Auto after an accident in San Diego. From the start, the quality of work was extremely poor. When I picked up my truck, I noticed several issues: * The AC wasn't working * The headlights were not aligned properly * The bumper started coming off the very next day Unfortunately, I had to leave for a work training in Arizona, so I couldn't bring it back immediately. I called Juan from Fix Auto, who gave me permission to take it to a local shop in AZ to fix the issues and said he would cover the cost. I took it to Larry H. Miller Toyota (a certified shop), where they disassembled the front and told me, bluntly, that the repair job from Fix Auto was terrible. They sent Juan a quote for the repairs, but he refused to approve it. That left me no choice but to travel back to San Diego -- costing me both time and money -- and pay Larry H. Miller $325 just to reassemble the truck the way Fix Auto had left it. When I got the truck back from Fix Auto again, the problems continued. Upon starting the truck, I received a "Pre-Collision System Malfunction" alert. Juan initially said there was nothing he could do and almost sent me home (which is 1 hour and 45 minutes away). After some time, he managed to clear the alert. But just a few hours later, the bumper started coming off again. I've documented everything, including photos sent to my insurance adjuster. To top it all off, I was promised a gas gift card from Juan for the inconvenience -- which I still haven't received. Bottom line: This shop is unprofessional, unethical, and has terrible communication. I regret trusting them with my vehicle. Do yourself a favor and go elsewhere. read more

Great experience from start to finish. Gave me two estimates for some front bumper repair and let me decide which one. The work was done as scheduled and looks great, for a great price. Highly recommended. read more

Thanks for your recommendations today! I didn't even get service done they recommended other places that might work better for me but still clipped my bumper back in for free. Thanks guys! read more

My car just recently got vandalized and I had to get it fixed through State Farm. I ended up picking Fix Auto in North Park. I have never had to do work on my car before. I have to say they exceeded my expectations. They went above and beyond. My car literally looks like when I took out of the dealer. So they tried to break in a few weeks ago and they tried to pry the front passenger side door to get in. Also they scratched it all around. They had to end up painting the whole car. It's a 2020 Mercedes-Benz GLB 250 4 Matic. I have to say I was extremely upset and disappointed. But after taking to Fix Auto North Park my car looks just like when I first bought it. Amazing work guys! Thank you so much!! read more

Fix Auto North Park - Body Shops Near Me - San Diego, California

Insurance gave me a list of body shops. They all had terrible reviews except this one. Glad I checked. Fix Auto was friendly and upfront about everything. They didn't overpromise and the car was ready when they said it would be. Fit and finish was pretty good and the process was pain free. Only difficulty was getting in and out as the lot is very small and crowds easily. If the need ever arises this would be my go-to shop. read more

I was excited to visit Fix Auto because they were the first to respond to my inquiry, they provided an estimate based off an image, and the face to face estimate was 375$ cheaper than the initial estimate. They were backed up for a little over a month but that is understandable with the holidays. My one star is based on our final communication. The representative fo the Fix Auto told me, "now that I have your contact information and I have given you a quote, give me 1 to 2 hours and I will email you with a formal document for your records. We hope that you will return next month for the body work." I was fine with coming back... but I never received the documents or any further communication. Ultimately, I went with a mobile company. It is a shame, the reviews for Fix Auto are extraordinary but my experience was not. read more

Unfortunately in October 2021 I was involved in a four car collision. The insurance of the person who caused the accident is partnered with this auto repair shop. When I met Chris in November he was friendly. He briefly discussed the work that would be done to my vehicle. He estimated the work should be completed within two weeks. Due to Thanksgiving, Christmas, the Covid Omicron surge, the New Year, and needing to re-order the correct parts I did not receive my SUV until a month later. For the fact I had a nice rental provided by the insurance of the driver who caused the collision I did not mind being patient. When I did receive my vehicle it sounded funny and was driving very slowly. Before I received my SUV I often shared my concern to Chris regarding the functionality of my vehicle because the "Check Engine" light was on; and, I felt like I was dragging when I drove. A couple of days later my car would not start without a jump and eventually did not start at all. My husband had to purchase a new battery (our battery was only one year old) and worked on my SUV to get it functioning well again. Overall I am happy with the aesthetics of my SUV. It would have been nice if the staff did not run down the battery which caused me to purchase a new one. read more

Let me start by saying I know nothing about cars and just tried to find the place with the best reviews and hope for the best..... well lemme tell you, the highly rated reviews on this place don't lie! The owner is SO kind and just made me feel comfortable w the whole process of dealing w my insurance / my cars repairs / the turn around time / etc. I even told him I preferably needed my car back on a certain day and he called me that exact day to tell me my car was ready; so courteous of my time and schedule. I really appreciated that. Anyways my car looks freaking fantastic and if I ever need more car stuff I'll definitely be coming back here!! Thank youuu! read more

Hector and David are the best. We got our front bumper repaired. My car looks brand new like nothing ever happened to it. We also got the car back sooner than quoted for pick up. I would totally recommend. read more

This place is awesome! Had a decent size dent on the back of my telluride. Marco took care of the quote, which was very reasonable. They did an outstanding job and with a quick turnaround. Pleasure conducting business with Fix Auto North Park. Definitely recommend! read more

I took my car here near the time I first bought my Lexus ISF. I had hit something that was laying in the middle of the freeway at night, which cracked the bottom of my OEM bumper. I have devastated, so I searched local shops that was reputable. Took my car to have it looked at and get some quotes and recommendations. They had recommended that I purchased a brand new bumper because if they were to fix it, it'll save me a little bit of money but the chances of it cracking again is high since it's plastic. So even the slightest tap can easily crack it again. In my mind, I was worried about what the cost of a new bumper and paint would be. Surprisingly, the rates were not bad at all! Considering they'd order me the brand new OEM bumper from Lexus and paint it Starfire Pearl White, which is usually more expensive with the 3 stage coat. I agreed to have it done by then and it came out perfectly! I would highly recommend this shop for all your auto body needs. Chris and his father are awesome and true professionals! read more

I had my car repaired through these people only because "friend" was an "owner". $12,000 dollars later, none of the panels fit back properly, they painted inside the grill and left the gaskets off of the roof and back windshield. They broke my ported box but I let that slide.To bad I discover this when I moved to Jacksonville, Florida. Only reason I let a lot of this go initially was because I knew the owner, John Pham, but he probably was lying. Edit: the review is still accurate but they are trying to actively rectify the problem, even being over 2000 miles away. The car is about to become a play car so I'm not pursuing money. They did try to make it right which they do get credit for. I also meant to say molding and not gasket. Still used to drain water properly and that's not happening so it needs to be fixed quickly. read more

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If you're here, LOOK NO FURTHER. Great service and professional customer satisfaction. We took the car to 3 other shops to get quotes on a fender bender/ wheel replacement and out of the 3, Delux gave us the best price (with awesome reviews on here too). As you know, anything auto related can be a little pricey. We dropped off the car on a Monday-- first thing in the morning-- and we were told it would be ready by Wednesday. Turns out, the people here are so professional and know how difficult it is to be without a car in SoCal, they had my car ready the next day in the afternoon. Wow! 5 STARS just for expediting and putting themselves in my shoes on having no car for a few days. They did a great job removing/installing new fender, and the color coat looks perfect! Unfortunately they don't do wheels, but recommended us to a place nearby. Thank you Delux. We know where to go next time our car needs body work. read more

I took my 2023 Kia Niro PHEV to Fix Auto on a Monday. I had been hit in the left front bumper and the other person's insurance recommended Fix (they covered the cost). I was wary about using Fix Auto since I didn't know anything about them so I drove by to peek during their work hours. Things looked organized, clean, and safe, so I took a gamble and used them. I am 100% happy that I did! They were very professional, easy to work with, and quick. I got text alerts to the status of my repairs and they had my car back to me the following Friday. I was worried about paint runs, etc., but there were none. You can't even tell there was damage, which is exactly what I wanted on my 1 year old car with less than 10k miles on it! The invoice listed all the work done, and all the parts replaced. I very much recommend using Fix Auto for collision repair! read more

So a car rear-ended me causing me to be sandwiched between him and the car in front of me...my first auto collision and of course I am reluctant to go with the insurance's recommended auto repair shop. Deluxe Auto Body is family-owned, and though their shop is modest, they went FAR beyond my expectations. I was heartbroken to see Frankie (my Subaru) all banged up, so of course, I was doubtful they could do much. I was gratefully proven wrong!! After two weeks in their shop (which may I add they accommodated me since I already had travel plans before the accident happened). After two weeks, my Subaru looked spotless, I mean it looked AMAZING!! I can argue it looked brand new, possibly even better than when I purchased it and drove it off the dealership lot. Also accompanied with a fresh wash!! Thomas and his crew works wonders!! His son, Chris, works the phone and is very polite and thorough answering any questions you may have. Best part was the adjuster and Deluxe worked together so I didn't have any issues with payment (think it helped I was NOT at fault). I even came back, where I saw a spot they had missed and Thomas had me schedule to come in and fix it right away at no extra cost. AND they dropped me off at home and picked me up when it was ready (BROWNIE POINTS!!) They open at 730 Monday-Friday!! When I came to pick up my car the second time, his wife handed me my keys. Support local business and come to Thomas and his crew at Deluxe Auto Body for any of your collision repair needs. They are genuine, professional, and very hardworking people. I will recommend them to all my friends from now on and whoever else asks me.. thank you guys again, you really did a wonderful job!! See the pictures and judge for yourself.. read more

Fix Auto North Park - After: Lookin brand new!!! - Body Shops Near Me - San Diego, California

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Had a dent and scratches from scraping a pole in a garage on my new car. Used my insurance and made an appt for repair here. Even though I made an appt a week in advance it took almost a month to get my car back. This is my first "new" car, it had just about five thousand miles on it. I take care of it and regularly get it hand washed and get it detailed and waxed every three months at 2020 Auto Detail, they rock. So a few weeks afterI picked it up I went to get it waxed they noticed some damage and compromised paint in the shape of a circle in the center of the hood. They told me it was most likely bird poop on the car being left in the sun for too long. I would never, but I know who did. I knew it was too late to bring it back and point it out because it was weeks later and I have no proof to get recompense. And though they did a great job on the actual repair I don't want them to have my car again. The entire hood has to be repainted in order to repair it and I have to pay that out-of-pocket. Just be cautious. See photo read more

Fix Auto North Park - Body Shops Near Me - San Diego, California

Chris was a pleasure to work with and the team at Fix Auto Normal Heights did a great job on our car. Brought in my wife's car for a repair to damage that had been done to the drivers side doors. They fixed the car for the same amount of the estimate they gave us and now it looks good as new!! Very happy with the final product, would absolutely come back and recommend to friends/ family. read more

Our 2019 VW Atlas unfortunately experienced two significant accidents last year. In both instances, Fix Auto repaired and restored our VW to perfection. Chris and John provided excellent communication throughout the entire process, from the initial estimate to the finished repair. Their prices are very reasonable, and they have a highly skilled crew working with them. We are extremely satisfied customers and would highly recommend Chris and John at Fix Auto to all our friends and family! read more

Thank you for helping me today! I cracked my taillight and was looking to get it fixed. I bought the new part online and was looking for someone to install it. Some other people wanted to change me $200. Why?! Thomas answered my Yelp message and said he would charge me labor only:$32. I stopped in today and he got as be dry professional. I was in and out within 30 min. I will for sure come back for any other items I need fixed on my car. Thanks again for being so honest. read more

Fix Auto is wonderful - I had been rear-ended, and called around local shops in Normal Heights. They were responsive, they scheduled me as efficiently as possible, and they made sure they had the parts in stock by the time I dropped off my car. I was expecting a 4-5 day turnaround, and they somehow got it done the day after I dropped it off! They were communicative, set realistic expectations (and exceeded them), and of course importantly did an excellent repair job. I would go back in a heartbeat, and would happily send friends their way. read more

I found these guys on Yelp and they are only a block away, so when someone... crashed my car, I called fix and they towed and stored it for free! The got to work once they had parts and did a great job Fix-ing. I looked around abit and they have their own paint shop which I'm sure keeps costs down. They gave me a good deal as well since insurance wasn't covering the damage. They even fixed my previously broken tailgate handle for free! Thanks!! read more

Great service, quality and price! Dropped our mom's car off for body work on Monday and it was ready on Thursday morning. The owner is so knowledgeable and easy to work with. The estimate was also very accurate and a fair price. read more

Excellent service, a beautiful repair and one happy customer! Chris at Fix Auto Normal Heights made my experience great. Chris was very transparent throughout the process, he provided me with a detailed estimate and written quote complete with photos of the damage which was emailed to me. The repair was completed for the exact price on the estimate and the service was even completed 2 days earlier than originally expected, just wow! Overall I am very happy with Fix Auto's professionalism and service. I will definitely be back if I ever need repairs in the future! read more

Fix Auto North Park - Before Repairs - Day of Accident - Body Shops Near Me - San Diego, California

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I never write reviews, but this place was awesome. I recently hit a pole in my brand new car & ruined my front bumper and was absolutely devastated... Deluxe was the last place on my list to stop for an estimate & they not only were the most helpful but offered to do the job for $300 cheaper than the other places I had checked. Once they had the part in I dropped of my Jeep and had it back within a few hours. They made the entire ordeal as painless as possible and I'm super happy with their work! read more

Very quick and easy service. I can't tell you much about pricing since insurance paid for everything, but the customer service here was very nice. I dropped of my car to get repaired, then less than a week later, I got my car back and the repairs were flawless. My car was good as new. I'd come back here for sure. read more

Not that these guys need another 5 star review, but as a family business Im sure every little bit helps. They are totally worth it. Short story is I brought my MK7 R in for dent work on the passenger side door and quarter panel. The quote was quick, clean, and though it wasn't the cheapest, they offer a lifetime warranty on the work. My car has a pretty complex OEM paint, and they nailed it. And they had it done in 5 days! Super friendly. They washed the car inside and out before returning it and did a stellar job. Mad props. read more

These guys are as professional as it gets. My car was vandalized and had a cracked windshield and some dents on the front side of the car above the wheel well. When I went in, they were patient with me and gave advice on how to approach the situation, communicate with my insurance company, and get the issue resolved. I ended up choosing them because of great customer service. After a week, they had the work done and it was executed well. They are family owned and have long hours as well. Highly recommend. read more

My 2007 Jeep Grand Cherokee Laredo was hit the day before Thanksgiving on an awful rainy day... I had no idea how extensive the repairs were. I thought I just had some damage to my left side mirror and a couple of scrapes to the side of my car. I am glad I took my car to Deluxe after reading their excellent reviews. They found and got approval for additional damages caused by the accident. What I thought was under $300 for a new mirror was a total of $1600 for what the other driver had done to my car. They were also fairly local since I live in the Normal Heights area. They were easy to work with, very friendly and kept me in the loop every step of the way. I decided to get my back bumper repaired as well since they had to take a couple of extra days for the repairs. When I got my car back, she looked almost brand new (mind you she is over 10 years old). They washed my car, detailed it and I couldn't be more pleased. Over the weekend, someone/something hit my newly repaired bumper. It was a small, slightly deep scratch on the center of the bumper :( I called to see what they could do for me and they told me to come by for a free touch up. Instead of doing the work over again for just materials cost, I was pleased with this solution as my car isn't exactly scratch free all around. They even gave me the extra paint in case I needed to make touch ups in the future. I wouldn't hesitate getting repairs or work done here again! read more

Fix Auto North Park - Repaired bumper - Body Shops Near Me - San Diego, California

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Scraped and gouged the right rear quarter panel of my 2018 Toy 4Runner. Found Deluxe Auto Body on Yelp and paid them a visit. I was met by Tom, a true gentleman, and was given the cost to repair my car. It was very reasonable. I noted that the work areas at the shop were spotless and well organized. I dropped off the 4Runner on Monday and received a call that it was done on Thursday afternoon. The repair was impeccable. My car was clean and repaired beyond expectations. Chris and Tom are great. I will never go anywhere else for vehicle body repairs. I highly recommend Deluxe Auto Body. read more

I just got my Mazda 6 in December and I cracked the front bumper running over something on the highway. After looking up a couple shops I came to Deluxe and had a great experience. As soon as I got to the shop I was given an estimate and a timeline of when it could be done. The price was fair at $900, and they returned my car looking brand new with in 3 days. I will be coming back to them to add a front spoiler in the future! Nice staff, and nice waiting room, great experience. read more

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Chris and his team repaired/replaced 4 side panels of my black Honda after minor accident (this was when it was Deluxe Auto Body, however he's still there at Fix). He charged a very reasonable price, was honest and extremely kind. My car was in perfect condition when the project was completed. Could not have asked for better service (especially in an industry that can nickel and dime you)! Would definitely go back in the future, and highly recommend. Thanks Chris!! read more

Dropped off my lexus rx350 for repairs through an insurance claim. Chris walked me through the process with ease. I felt comfortable as chris answered every question thoroughly. This shop is family ran and operated and work with high customer service and quality. Thomas is the owner and is very humble. Also met Paul the body man and his work was amazing. Thanks to Deluxe and the team! read more

Fix Auto North Park - 07 RX350 - Body Shops Near Me - San Diego, California

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