I contacted steve almost 2 weeks ago for estimate. I sent all the info he requested through email and online. He said he would get back to me and still nothing no email no calls. I ended up chosing another auto body shop. They really need to work on their customer service response time. Per their website it said response time within 24 hours. Thats not true . Been waiting almost 2 weeks. read more

I went here for my car repair and had such a smooth and great experience. When I first went, there was a guy at the front desk who was so nice and patiently answered all my questions and explained the process to me. Then I got assigned a service advisor Taylor who was wonderful to work with- he was very nice, respectful, courteous and answered all my questions well. I could tell they knew what they were doing. He kept me updated on the status of my car repair and they got it done ahead of schedule and the work was spectacular! Really high quality work which I was pleased by! It was also very convenient how they picked me up for my car rental and I just dropped it off at SE collision center when I didn't need it anymore and they took care of the return. Highly recommend this place! read more

They make sure the customer is satisfied.....the Manager Mat was very attentive and went the extra mile to take care of a hiccup that happened read more

Just want to verify other positive comments. Everything with my car went smoothly and easily. Steven was a big help. I was kept up to date on status, the work is beautiful and the value was good. read more

I am a college student so it was hard to find a time that worked best in my schedule. The lady at the front desk was always present over the phone and in person so the communication process was great. It was nice to have my car done prior to the day they had anticipated it being done. I also paid at time of pick up. It was an overall good experience. read more

SE Collision has been great for us. Taylor does a fantastic job coordinating the process. First used them for my son's 4Runner, after an accident and we were very happy with the process and the results. When my Cat Converter got stolen and the insurance company gave me SE Collision as an option, I went with them right away. Glad I did, because they did another great job for us. Highly Recommend these guys!!! I don't normally post reviews, but I'm posting this on two websites because it is so hard to find a good car repair shop, and these guys are good. read more

This company has the worse communication. I let them know I had a fleet vehicle and not once they mentioned I had a deductible. I communicated with them several times and when is time for me to pick up my car they charge me 1k even though I didn't have to pay but they failed to Communicate to me. Updated review : Steve went above and beyond to apologize and tried to fix the situation. A definitely lesson learned about communication.. but I respected the way it was handled. read more

SCAM! YOU'VE BEEN WARNED! THE WORST BODY SHOP IN SAN DIEGO! DO NOT BELIEVE THEIR POSITIVE REVIEWS! Someone crashed on the left side of my Acura 2013 and I had filed a claim with AAA to get it fixed with the understanding that the front bumper and headlight would be replaced. Taylor did my assesment and DID NOT INCLUDE DAMAGES MADE TO THE HEADLIGHT even though I repeatedly pointed it out to him. He did not even let me know what his assessment was.The estimate stated that it would be done in 5 days. I leave my car in their shop for 2 weeks since I was going to be out of town. 2 weeks later I call and was told that the receptionist would call back in 30 minutes. NO CALLBACK AT ALL FROM THEIR RECEPTIONIST. I call them 2 hours later and they said my car still needs paint so it will be ready at 4pm. REALLY? I had my car in their shop for more than 2 weeks and still DID NOT have it ready. Then looking at my car I find out they didn't replace my headlight because their assessment person Taylor did not put in that my headlight was needing replacement! I talk to Steven who said they were going to sort it out AS HIS TECHNITIAN BERATES ME ABOUT HOW THE DAMAGE WASN't DONE TO THE LIGHT when it clearly was! He called my insurance rep and they said my deductible was waived as I had said multiple times. 2 days later I call and they tell me they are not able to replace my headlight as it wasn't part of the note that AAA wrote that it needed to be fixed. REALLY? When it was Taylor who didn't even note it in his assessment when I explicitly told him I would need the headlight fixed! The receptionist then stated that I would need to call my rep to have my copay covered! REALLY? Steven already called my insurance and had this cleared 2 days ago! I got back and forth with them and finally they tell me my insurance did waive my deductable, WHICH WAS ALREADY SORTED OUT 2 days ago! She also tells me it's not their fault since Taylor wasn't there when they fixed my car. Really? That wasn't under my control either! And the receptionist started saying it was. We go back and forth and she said I would need to call my insurance rep to have it cleared out. I was LIVID from dealing with this scam business. 2 DAYS AGO STEVEN ALREADY CALLED MY INSURANCE REP AND SAID THE SHOP WOULD FIGURE IT OUT! I call my insurance rep and THEY ARE CONFUSED AS TO WHY THIS SHOP DID NOT REPLACE THE HEADLIGHT EVEN THOUGH THEY ALREADY MADE A NOTE! My rep told me she would add specifically the headlight to the note even though she already said to replace the front driver's side. There is no way I would deal with this scam body shop ever again so I requested a different one. Beware! These people are shady scam artists! DO NOT BELIEVE THE POSITIVE REVIEWS! They also gave me someone else's paperwork estimate and warranty for their work on a Jaguar. Now that person will not have their warranty and I bet they will give them the same trouble as they did to me! AVOID THIS PLACE! read more

SE collision Center is the only place to take your precious car for reasonable, trustworthy repairs. Their staff is courteous, timely and above all respectful. I've had more than one experience with body shops and I can say with full confidence, that they're number 1 in my book. Took my A4 there twice and had my car back the same week before the expected date and time. While the hood could of used a little more buffing the work was imaculate. Much better price, customer service and quality than the competitors. read more

Our daughter's car was rear ended 5 days before Christmas. It will require extensive repair to be returned to safe travel. My daughter's Insurance Carrier referred My wife and I to SE Collision Center for repairs. Upon our first visit, Ms Stephanie greeted us with a smile, looked up our claim and called for an estimator. Mr. Steven approached us, greeted us and asked all the pertinent questions to get our repair Claim started. He performed our estimate, discussed issues with our Insurance representative, took photos of auto damage and initiated the paperwork to process repair. Our initial visit was good. Next week, SE Collision will provide the Estimate to obtain Our Carrier Approval and set up appointment for repairs. We'll provide updates to our Repair Journey, but initial visit went well. Stay Tuned!!! Thanks SE Collision Team. read more

Really friendly people. Taylor and Steven were super responsive and made sure everything was handled in a timely manner. Overall great experience and would recommend to anyone in need of repairs! read more

SE Collision is a reliable and seemingly well run business. Def cringed at idea of trying to find an affordable/reputable shop and thankfully, I found these guys. Taylor kept me updated on the status, walked me through all my 100 questions, and even helped inform me on some other unrelated items I had with another car. They return phone calls quick, they knew I needed the car ASAP for work and Taylor worked tirelessly to get it done on time and keep me up to speed the whole time. PS: They also wash your car which was cool. read more

I was so impressed with these folks. My insurance company picked them so I figured it was just to save the insurance company some money. But I was blown away. They were super communicative from the start. Everyone I interacted with there was friendly and responsive. They worked on my timeline and even picked me up from the car rental facility when my vehicle was done. The work was top notch! read more

This shop is hands down the best body shop I have ever dealt with. From customer service to their work on my car, they're the first and only place I'd take my car for work in San Diego. I was in an accident with my brand new 2016 Prius in which I thought the car was toast. I wish I'd taken a before and after photo because is was so busted. Fluids leaking, both front and rear bumpers gone, the things looked like it was bound for the scrap yard. My insurance Company sent me here to SE collision. After having it towed there I would basically just waiting on the call to get the bad news saying up my car was done for. However to my surprise, in a relatively short amount of time, with outstanding communication from Mike and Ellie, it looks like it does here in the picture now. Brand-new, and it drives the same. I've had it for a month now and it's like the accident never happened. Relieve these guys made a absolute nightmare go away for me and I am beyond grateful. I'm not really big on writing reviews but in situations like this I just feel like it's the least I can do to express my gratitude. I would 100% recommend anybody with any type of damage from what I was dealing with to a minor scratch or ding to make SE Collision their first stop and talk with Mike, Ellie, or anyone there I'm sure is just as helpful!! read more

SE Collision Center - This is the after, I wish I had a picture of the before, because it was unrecognizable!! - Body Shops Near Me - San Diego, California

These guys are fantastic! Fair and have hearts of gold!!! You can trust them! They do quality work at fair prices!

5 stars. Had a great experience here. It was referred to me by esurance. They guarantee their work. Guy behind the desk did a walk around the car with me, pointed out little things, helped me file a second claim for some other damage on the car. It all went really smooth. I especially like that I got text updates each day showing what percentage the work was done and copies of the estimate as they added things. Thanks! read more

I highly recommend to anyone in need of their service! They were friendly, communicative, and very thorough. Stephanie at the front desk was super helpful and friendly. Taylor was extremely knowledgeable and took his time to walk me through everything, answering all of my questions. They have great service and I would come back again! read more

I unfortunately had a little accident and had to get my car fixed. My insurance recommended SE Collision and I'm glad they did. Fast, friendly service. My car was finished in a few days, earlier than I expected. They also worked with the rental car place which was very convenient for me. Joe from SE was very helpful. Gave me a rundown of what they replaced and fixed on my car. They even vacuumed and gave me a car wash! I'm a very satisfied customer. In the event you need to have your car fixed, this is the place to go. read more

SE got my vehicle repaired quickly and did great work. In spite of supply chain challenges, they got the parts, communicated well throughout the process and did the work as promised. Taylor was responsive and helpful, and was great to work with. Highly recommend SE Collision for any needed repairs! read more

Great customer service! Taylor was very helpful with getting my truck ready to go again and even getting new tires.

Not sure why all the reviews are so negative. Took my car in for repairs (some idiot took a left turn into me) on a Monday Morning, they had a rental car available for me on site (AAA coverage) and had my car back by Wednesday afternoon. Great communication, Great Service +++ read more

I have had my vehicle repaired several times at this shop. The first two trips in seemed to be good to go (but now I wonder). This time I found they had sprayed paint over door dings without filling and feathering the chips because "they weren't paid to fix those chips." My take on that is once you spray paint on them you have taken responsibility for seeing the job is done right. Complaining they fixed the chips. When I came to get the vehicle a couple of days later I noticed the front bumper they had painted was a different shade of red. What they had done was forgot to put the metallic flakes in the red paint. Again they fixed the problem, after a few more days. This time when I went to get the vehicle they were downright rude. I soon noticed there were scratches on the side of the car that were not previously there. And the area near the chips I had complained about had scratches as well. The 3 month old convertible top had a large silver looking spot and a thin line all the way across the material above the rear window. It bothered me for several days as to what this was on my new top. Then I finally figured it out, it was over-spray from the sloppy workmanship. I have called my insurance company and filed a complaint. I returned to them because I thought they were they had integrity, and I trusted them, but my trust is gone, and I would not recommend them to anybody, friend or foe. read more

Excellent repair shop. The ladies in the front office (Stephanie and others) are friendly, professional, and fast. Angel handled my repairs and got my insurance company to agree to a proper estimate, as opposed to other shops that just didn't care to look out for their customers. The icing on the cake was Gabe in the paint department, who really went the extra mile without anyone asking him to, and because of all that, I guarantee that I'll be going to SE Collision for any repairs in the future. P.S: Not the first time that I've used SE. I've taken multiple commercial vehicles there in the past and the work has always been fast and high quality. read more

Brought my car in for new rear bumper and paint and outside detail and was extremely pleased with SE all around - customer service, the repair work and the detailing were all above average and the rental car was clean and ready and equal to my sedan . I highly recommend this shop, Cole and Elijah were awesome, keeping me informed and updated thru the process, which was reasonably quick and totally painless. Thank u guys Wendy B read more

I've had a couple of parts painted through SE in the past 3 years. One item was an aftermarket fiberglass rear bumper and the other item(s) were a pair of OEM S2000 fenders. SE did an amazing job on the rear bumper. I brought them my gas tank lid and they matched the 8 year old Honda Berlina Black paint perfectly. SE isn't the cheapest, but they worked with my budget and did a great job!!! Since i painted the bumper, i had other cheaper shops paint other parts of mine and they didn't even bother to match my gas lid that i left with them, only used the OEM paint code so the paint didn't match. So i decided to NOT go cheap and go back to SE when i needed my fenders painted. If you've seen S2000 fenders, they are huge and i would not want mismatched fenders on my car. So i opted to have SE paint it (travelled all the way from Orange County to San Diego to get this done!!!). This time i left them my original OEM fenders to match the other OEM fenders i wanted them to paint and, of course, they matched them perfectly. I learned my lesson and i'm only going back to SE to have my parts painted! read more

Got into a wreck in Aug. thought the dude that hit me totaled my baby. Well lucky for him it didn't. Had it towed to SE and they gave me good news. My Scion FR-S was salvageable. The left door, left quarter panel and the front bumper, frame and hood had to be replaced and straightened. She was fixed in 17 days. Brand new. Manuel and the boys did an outstanding job!!! Kept me in the loop as to the progress of my repair. Had a few hiccups with their parts supplier but Manuel personally straightened it out. Lifetime guarantee for all repairs. I had to put that to the test. My left front turn signal was not working. Took it in after work and after 10 minutes viola!!! Fixed. Good as new. No charge. Never again will I go to another repair facility. SE Collision it the place to go if you need your car fixed. Hope you never need them but... Outstanding service and professionalism!!!! read more

A DISHONEST man runs this body shop. DO NOT DO YOUR BUSINESS HERE, THEY DO NOT CARE ABOUT YOU. I was almost DUPED into paying $250 for these clowns to give me an unnecessary brake pad replacement. Here is what happened. I had a leak in my tire and took it here to get it replaced. I was friendly and enthusiastic and gracious, thanking the man and his sons for their time on my car. I even tipped generously. The boss man (the father?) then told me they also looked at my brake pads and they were "very thin", and that they could replace them for $250. I decided to wait and I took my car to Mission Hills automotive later that week. For an inspection fee, the guys at Mission Hills told me my brake pads were FINE, that they all had 80% left on them. THOSE LIARS at SE Autobody thought that I was a STUPID and NAIVE YOUNG GIRL who wouldn't know any better and was just going to allow them to EFF ME out of $250. Shame on you, SE Autobody. Such a dishonorable way to do business. You should feel so badly about yourself, and I'm so insulted you mistook my kindness and enthusiasm for stupidity. A business owner should never receive pleasure out of trying to trick customers out of hard earned money and making them feel stupid. I'm not stupid. I see exactly what happened here and it's an absolute DISGRACE. I hope you go out of business. I'll never return here, and I'm telling all of my friends to not go here. read more

I was in a small fender bender and the other party took full liability. Their AAA insurance sent me to SE Collision and I am very grateful for that. From the moment I met Mike I knew they would take great care of my car and do everything they could to get it back to it's previous condition. The rental car was lined up and ready to be driven the moment I dropped my car off. All of the staff were friendly and I felt at ease. Mike even remembered my plans to do a road trip while my car was being repaired and asked me how it went when I picked my vehicle up. I really appreciated the periodic text updates letting me know the progress and projected finish date. All in all a happy experience that restored my faith in auto shops. Thanks SE Collision and thanks Mike!!! read more

I had some work done by SE Collision Center in September 2014 after a car accident. My insurance company suggested it, and I was very satisfied. I mostly interacted with Mike, but I'm not sure what his job title is exactly. Mike was always very professional and courteous. He took the time to answer all of my questions. I should also mention that SE Collision Center gave me a ride home when I dropped off my car, and also picked me up from the rental car place when my car was ready. Talk about great service! While my car was being fixed they sent me update via email and text message. They even sent me photos. When my car was ready I was very satisfied. The work was impeccable. I would definitely recommend SE Collision Center to all of my friends. read more

Our insurance company AAA sent us here after we were hit. Great service and expedited service. We picked up a rental car at their location until our car was ready. Fast and friendly. Use them! read more

I cannot say enough great things about this place! My car was damaged in a hit and run and they went above and beyond with my repairs! Joel kept me updated every step and everyone there was always so nice and helpful. My car came out looking even better than I expected - they detailed everything and even replaced little things that made it look as amazing as the first day I bought it. Thank you SE Collision!! read more

These guys were great. I was sent here by esurance and didn't know how it would be. I had no reason to be worried Carla was super friendly, and the guy who helped with the actual estimate I believe it was maybe Troy or Trevor went above and beyond. My car looks and drives great!! read more

I have been driving by this business for years as it is on my way home. Recently I scratched the side of my new crv. I stopped by and asked for an estimate having no idea whetting needed a new paint job or just a buffing. The service representative recommended buffing to see if it would do the trick. It worked. The facility is clean. Great staff. Organized. My car was in and out in record time. Hopefully I'll be able to stay away from white poles. However, if I have another incident, I'll know where to go and I'll recommend to all my friends. read more

Taylor Pina and Stephanie don't care about the customer, only want to make the insurance company happy! They will 'fix' and not 'replace' any damaged part. I'm leasing an expensive vehicle and need new parts, they said I can 'pay out of pocket for that'. Trust me when I say they are highly disappointing. I will take my business somewhere else. Don't go here if you have a lease. read more

Really friendly people. Took a few days after the original completion date, but great work and used original parts that make my car feel like it's brand new again. Overall great experience read more

From start to finish, fast, efficient and hassle free! The only delay was because of the two insurance companies, but once they figured things out, Oscar had my car in and out in no time. Also, the girl at the front (sorry I forgot your name!) quickly got me a Hertz rental car. The collision center worked with my Esurance so you can view the progress of the repairs on line and actually see photos of the progress. No complaints! read more

I was recommended here by Essurance after getting backed into by a truck. They did an AMAZING job on my corolla. The whole passengers side was smashed, my mirror was shattered and the paint was just ruined. It thought it might be totaled. I got my car back four days earlier than expected and it looked brand new! They also fixed a huge dent and scratch from a previous accident for $200 (I was originally quoted $750 at Caliber). They also got me a rental car in about ten minutes. Everyone was so nice and helpful and made getting my car fixed a surprisingly pleasant experience. read more

These guys get all my stars- came in a wreck, crying, on the verge of a break-down for dealing with the insurance as I had just been rear-ended ...brand new car, MB- worried that it will never look the same again because it is not a the dealership...skeptical if I should trust them-after all the horrid stories I have heard from body shops. Turns out that they absolutely took me under there wing- they send a guy out from there shop to drive my car down there since I was a wreck on the phone...where patient comforting and understanding to start all the paper work- had my complete trust by what they told me they are experts at- how they treated me with care- how quickly they set everything up- they are extremely tech-savvy!! I got every update instantly on my car plus pictures that you can see will you go through this process! they really care and are amazing at what they do...would never think of going anywhere else- thank you to all the guys again for having to DEAL with me :) Andrea D read more

I brought my car there after an accident on the advice of my insurance company, big mistake. I had a one year old Mazda 3 and needed collision repair on the right front side, which included replacing the wheel. First of all, it took a month for them to "get the parts" to fix the car. I wasn't too happy about that, but when they finally finished it I picked it up, and everything looked okay. The only thing I did notice was that they removed the "2.3" emblem on both sides of my car, mine is the Sport version that has those. They cost $20, and I didn't want to deal with them about it and wait a month to "get that part" so I didn't bother. A couple years later, I got a flat tire on highway 5. I pulled over, and was simply going to remove the flat and put on my spare. My spare was not a donut, it was a full alloy rim and performance tire that came from the factory. This was the first time I had ever needed to open that tire well to fix a flat. To my surprise, the well was empty. The only people that had access to my vehicle was SE Auto Body, they charged me (the insurance ocmpany, actually) for a new rim and tire, but all they did was either steal my spare or use that and never purchase the replacement. Needless to say, very shady. Of course, when I tried to call on it I got nowhwere because of the time that had gone by and they have no interest in acknowledging wrong doing. If would be a different story if they made a mistake and fixed it, but basically they stole and committed fraud at my expense. read more

After getting rear ended in late October I took the recommendation of the insurance company to get my car fixed here. Although the repairs were fine, it took a few weeks (at least 3-4 days longer than initially expected). Since the estimated completion date fell on a Wednesday and SE Auto didn't have my car complete until the following Monday I was told by the rental car company that I would have to pay extra days for the rental. While I fought them back, they agreed to bill the insurance company since SE didn't have my car complete. SE Auto told the insurance company that the car was complete on Friday (according to them) even though they didn't have my car ready for me to pick up until Monday. I had to pay out of pocket for 2 1/2 days of car rental (Sat, Sun, 1/2 Mon) because of their error. While you asked me via e-mail to post a good review on Yelp for you and get a free car detail the next time my vehicle ends up at your shop, I WILL NOT. I won't use their services again, bad recommendation. read more