Fix Auto provided us with a 5/5 stars (absolute best possible) experience with our recent insurance-covered repair. From start to finish, the super-friendly staff anticipated every need and was on top of every detail big and small. We were kept well informed on progress and timing via text message. The repair work itself was flawless and spectacular. The office staff also coordinated the rental car details perfectly. We were picked up at Fix for the rental pickup, and left the car at Fix when finished. Fix Auto gets our highest possible recommendation. read more

Fantastic experience getting our Toyota's body damage repaired. Constant updated communication through text on where our car was in the process. Couldn't have gone any better. Thanks Fix It Auto! read more

This is a temporary review based on what I am experiencing. Over promise and under deliver seems to be the theme here. While I understand that there were issues with parts. Having the deadlines always pushed out and keeping the car for over a month and a half is not acceptable. They indicated to me they were waiting on a part, that came in 2 weeks ago. Any reasonable shop would understand this is behind schedule and make some sort of reasonable push to meet the promise date, instead they won't give me an eta. I am thinking a different shop might have been able to at least incite some urgency among its employees. Now that this has been pushed out multiple times and zero effort on their part to meet a deadline, I have to return my rental vehicle tomorrow and will have to continue to wait until they decide to put some urgency and complete the job, they were well aware of the limits. Also telling me that its the holiday season and employees calling out sick is not a customer problem. I will adjust this review at a later date if necessary. read more

Had my son's car there for a collision. The guy stuck his head under the hood for a few minutes and went inside to write it up. Wrote the evaluation for exactly 75% of the value of the vehicle. Thereby "totaling" the vehicle. Took it to Bates tech college and the fixed it for just under $1000. Fix auto's bid included 1.75 hours to discharge the a/c. According to Bates the a/c had nothing to do with the repair. read more

Very professional car shop. Great customer service. They called me every 2 days to let me know how the car was going. Car came out looking brand new and they detailed it so nice. Car was done 2 days earlier then the expected date. :)))) read more

Very friendly staff, timely communication. Other body shops need 3 months waiting, Fix Auto had my Venza fix last than a month. Highly recommended. read more

Let me start by saying I have been using this shop for many years they always manage to help me navigate through insurance and the work is always done to a standard that is as new or better my vehicles are always returned to me as clean and their customer service is some of the best I have ever experienced right down to them helping me to obtain a rental car. They always try to use as many factory original equipment parts as possible and treat my vehicles with the utmost respect and courtesy. I will continue to use this body shop for all my business and I own a large fleet of trucks and have never been more impressed by a company as Fix Auto read more

My wife was rear ended and the bumper needed to be replaced. I chose the first place on my insurance and I am glad I did. I have to say Ty & Patty were great! From my stop at the shop till the vehicle was repaired was seamless and they made the process so easy! The car was fixed within a week of the accident, and with little in convince. I hope to never need a body shop again, but if I do this will be my first choice without a hesitation! read more

I had a rental mini van that unfrotunatley the left back sliding door coudn't close, it was late in day and we stopped at this shop for help, a person (don't know his name) help us to secure the door at no charge. thank you read more

I took my 2004 Ford Cobra here after it was stolen and ditched in the woods. At first I was confident that the process was going to be smoth and pain free. Unfortunately that was not the case AT ALL. My car was driven in reverse about 40 yards into the woods. The paint was damaged along with my bumpers, heat exchanger, radiator and, radiator support. They tell me everything's going to be fixed except a few things; my window regulator seats a rusted radiator support and a coolant leak. I was to pick up the car on 12/23. I was COMPLETELY DISAPPOINTED and did not take the car. The interior door handles were not on, bumper was not fitting correctly, my window wouldnt go up, my heat exchanger was still damaged and, a coolant leak had started. Doug took note of all of this and he told me that they would get it all handled. A few days pass and they tell me that the leak, heat exhanger and, "rusted"metal is ALL PRIOR DAMAGE and will not be getting fixed... Rust...Dont worry it is still drivable just watch coolant levels....They said we will get you an estimate on how much the leak will cost to fix... Never happend... I picked the car up today, window now up and nothing else done per Dougs " we'll get it handled" Start the car and begin the ride home. Everything's fine until 3/4th of the way to my house my begins to car overheat... I have no choice but to fill radiator with water and limp home... Before it was stolen my daily driving 2004 Cobra NEVER showed signs of even remotely overheating is now not able to make it on a 30 minute drive home. All because this trash shop wanted to say my car was damaged and not basicaly saying it was not drivable (for distance)prior to being stolen. Just a pure joke and I have half a mind to sue for neglect. DO NOT RECOMMEND. Seems to me they will chalk it up to "prior" damage and send you on your way. read more

Jennifer and Bryce have amazing customer service. My Subaru came back looking as good as new. The interior was even detailed. The car came back far better than anticipated. They were easy to deal with. They got the parts in immediately. They were a pleasure to conduct business with. read more

I brought my Subaru fort ester for repairs after the entire passenger side was side swiped while parked. The gentleman in the office were both knowledgeable and courteous. They gave me a fair estimate and then put it on hold until I was able to bring it in. Not only was the body work impeccable I was shocked and pleased to find out they had detailed the inside of the car like new. I had s slight issue with my gad cap but they took care of it without a hassle. I highly recommend Fix Auto! read more

USAA certified and that pretty much says it all. While you can't take an accident off of your record or a Carfax report, these folks can make it like new. Pleasant to deal with, fair and helpful with transportation and all other arrangements. read more

I had a door panel with some trim damage on my 2005 Subaru Outback and was amazed at how well the finished job came out! Chris Savenetti and the guys in the shop took care of me quickly even though I had not made an appointment. As a military retiree and USAA customer I highly recommend sending your cars to Fix Auto for your damage repairs! read more

Chris and his team ALWAYS do impeccable work. For me though - what sets them so massively above the rest of the shops out there is their level of service. I was hit by drivers TWICE in the same year. Each time I went to Fix Auto Gig Harbor for repairs. Both times I felt like Chris and his team were advocates for me. Both times they fought the offending drivers insurance company that wanted to settle for sub par parts and a rushed repair job. The attention to detail, communication, and superior customer service level you receive from this shop makes the stress of an accident repair melt away. Chris - You have earned a customer for life. THANK YOU! read more

took my Subaru here a couple years ago was quoted 5 days, 15 days later they try to give it back to me with a chrome headlight assembly "supposed to be black" so it had one black one chrome. The paint looked like it was somebody's first time, the body work didn't line up and the headlight was pointing way too low. After a week I get it back headlight still pointing too low "right color this time" and i'm still to this day finding runs and spots that are painted very poorly. read more