Wayne and his crew were amazing. They were so helpful to me while dealing with my insurance. They…read moredid a great job on the repairs and returned my vehicle squeaky clean. Quality repairs and quality customer service. I highly recommend their services.

I was not planning on leaving a review but I changed my mind. I brought my vehicle here for repairs…read morein January after a hit and run. My car had a large dent in the front driver side fender. After I picked my vehicle up and left the repair shop, I noticed that the door edge guard on the drivers door was completely different than the rest of the door guards and had been placed about 6 inches too high. I also noticed 2 areas that had damage that was not there prior to me dropping the car off. One of the vertical panels next to the drivers door window was significantly chipped with the top layer peeling away. There is also the same chipping on the horizontal panel below the rear driver side window, see photos. Once I brought this to their attention, the door guards were all replaced as well as the vertical panel on the drivers door window. The day before bringing my vehicle in for these repairs, I sent an email addressing the chip on the back driver side door panel. Since I live on the opposite side of town, I wanted to ensure that part was going to be replaced too before bringing my car all the way over there again. I never received a response to my email, so I called and was asked to go ahead and bring the car in so they could see it. But while I was there waiting for the other repairs to be completed, there was no mention of the part I had asked about in my email. I didn't say anything and I just left after the door guards and vertical drivers door window panel were fixed. While the chip is small, it was not there when I dropped the car off and its damage that was not there prior to the car being left with the shop. It's hot in Texas, and eventually that chipping will start getting worse in the heat, and I will be the one that has to replace that part. I also do not appreciate the way that my email was ignored and just swept under the rug. Those are the facts. I hate to leave a negative review, but there's still damage on my car that was done while my car was at this shop. It's damage that I'll eventually have to get repaired myself, whether it's 6 months from now, or 5 years from now. Needless to say, I cannot recommend this business.

More than a nightmare. A life changing experience. I had an accident around 10/30/21…read more I waited until 8/22 before I took my 2019 Infinity Q60 red line sport to Sterling Auto collision, (SAC), because I loved my car. It was driving fine. Visibly it looked llike rminor damage. Fender, grill, bumper, and deployed airbag. I've never had a nice car, so I was enjoying it while I could. Thought I'd get a pretty car. Maybe my life would change.  It did. 2 initial checks were written by State Farm to start work, 8/22 and 10/22 totaling $16,152.60. Additional amendments to damage kept coming. 1/23 for $4658.50, for headlights. 2 headlights that worked perfectly for 9 months, while I drove my pretty car. They bought brand new headlights. Why? Why that much? IT'S NOT A FERRARI. I doubt Ferrari headlights cost that much, especially if nothing is wrong with them. Slow poking for a year, to 8/23. Another check, written directly to Sterling, for $3962.92. Up another $8621.42. Now they're were at $24,777.62. But wait, there's more, we're not done. NOT EVEN CLOSE. They almost double that #. Bleeding me as I made $1000 a month payments on loan and ins., for almost 1 1/2 years. Trying to destroying my life. Like the family they almost ruined about the same time. They gave SAC an F on BBB. Unfortunately I have no family. My prospects become dimmer day by day. Because of SAC.  Time passed, they dragged on, stalling, not answering calls, no emails or calling me once. My calls went unanswered, or ignored. Once, I reached Joey, the owner. I asked, "where's my car, why has it taken well over a year"? He says, "let me check on that, puts me on hold10 minutes, then hangs up on me. That's how they treated me, LIKE TRASH. They knew all the angles. What they could get away with. Masters of deception, with no consciencee. Thinking there are no consequences for violating others. No mercy, just one goal. The art of the scam. Joey's peons, Mel and others, constantly stalled, lied, schemed. Working their magic. Over 13 months into "their project" I stopped in, to inspect the condition of my car and make sure it would still start, as it baked in full sun, totally diccoloring my dash, but still with that new car smell.. Thankfully it started right up.That high performance engine, on a car I could only dream of. Honestly, I had'nt seen much of anything done on it, except the fender. The bumper hung on the wall, as Mel said, that's it, we're almost finished. "When will it be done?", I said. Mel says,"it only needs 2 MORE WEEKS, we need to get it out  of here". More time passed as State Farm kept paying. Oddly, directly to Sterling, instead of me, that I'd transfer to SAC. The coup de gras de fraud was when SF wrote a final check for...GET THIS, $23,164.01! Then SAC abandoned the car at Infinity of Austin, for the finishing touche. That airbag, an outrageously priced one. I called Infinity to check on the airbag. "Is it installed?", they said, "we know nothing about an airbag. Car was dropped off and SAC said, IT WON'T START". I said, are you telling me you never got $23,000 to put an airbag in?"  There I was, making $1,000 payments for allmost 18 months om a loan & ins. It was obvious I was never going to get my car back. It was taken by Cinch Auto finance, after they were told it was ABANDONED, with only 4k to payoff a loan. SICK! The only nice car I've owned. Driving stinky work trucks for over 40 years. The $23,164.01?  What happened to that? Pocketed by SAC. A little "bonus". The pleasure derived by F****** ME, and getting very well paid for that privaledge. When I called up Sterling and asked "what happened to the $23k? It was Mel or another peon who said, "oh, we spent that $ on parts for the airbag. I said, "then why in the hell did you send it to infinity, after telling me you were not qualified to install airbags?!" Frauds, liars, manipulators, schemers, theives.

I am writing to express my profound disappointment with the service provided by Sterling Auto…read moreconcerning the repair of my vehicle following hail damage. My experience has been fraught with delays, subpar workmanship, and a lack of effective communication. Timeline and Financial Commitment: * June 2024: I entrusted my vehicle to Sterling Auto for repairs related to hail damage. * August 2024: I remitted the full payment of $11,524.46 ,anticipating a comprehensive and timely restoration. Issues Encountered: * Incomplete Repairs: After nine months, several components, including the windshield, moonroof glass, and various trim, remain either unprepared or not relaced. Some parts under the hood are missing. * Substandard Workmanship: The trunk was improperly reinstalled, and the vehicle emblems were not reattached, reflecting a lack of attention to detail. * Management Instability: The frequent turnover of managers has contributed to inconsistent communication and a lack of accountability. Mel, Demetri and then Abel. Also Joey Hayes the owner was contacted but never responded as well. * Communication Deficiencies: Repeated attempts to obtain updates via emails and phone calls have largely been unreturned, leaving me without clear information regarding the status of the repairs. The vehicle was returned to me upon my request for use in financial needs, after a check was handed to the manager at the time Mel in person for $11,524.46, with a promise to repair the vehicle in a timely manner at a later date in one business day. That was in August of 2024. The repairs are yet to be completed. Communication with the multiple new managers was dragged on with promises of looking into it and looking into parts. We met with Abel in person on Feb 17th. He promised the trim, windshield, moonroof and other parts would be ordered and replaced. Even including reattaching my left mirror which was unrelated to this event. I drove 3 hours there (I have moved since) and then drove 3 hrs back in the middle of the week. On Thursday March 6th at 1:21pm was the last communication from Abel (the manager) stating he was looking into parts. The same excuse given for months and months. At that time I asked for my money back. There was no response so a demand email was sent with a repair quote from another repair shop to Abel (manager), their support as well as Rachael and Joey Hayes email accounts Friday March 7th at 12:14pm. This demand was never responded to. Current Situation: The latest communication from the new manager, Abel, indicates that the shop is currently managing a backlog of 20 vehicles, suggesting systemic inefficiencies that adversely affect customer service. Personal Impact: This protracted ordeal has imposed significant emotional and financial stress on me and my family. As a longstanding patron of Sterling Auto for over a decade, this experience has been particularly disheartening. My commitment to supporting local businesses in our community has been met with an unprecedented level of dissatisfaction. Recommendation: Prospective customers are advised to exercise caution when considering Sterling Auto for vehicle repairs. My experience underscores the importance of thoroughly evaluating a repair shop's current operational effectiveness and customer service responsiveness before entrusting them with substantial repair projects. It is my hope that Sterling Auto addresses these issues promptly to restore the trust and confidence of its clientele.

I had Dripppin' paint my 2014 T@B camper. They did an excellent job and were very friendly and…read morehelpful. Within a couple of days, I had a mishap that caused some repainting of the trim. They fixed it, only charging me for materials. I recommend them highly.

This is a locally family owned business that has saved my marriage on multiple occasions. I have…read morehad some freak accidents with my vehicles (spray paint can, umbrella spoke scratches, garbage can dents etc...). I come here for refuge to save me and the scratches that I've done on our new vehicles. They are incredibly thorough, detailed, patient, generous and kind, all of the above. I am so appreciative of DJ and Stephanie and refer all family and friends to them. I know whatever is brought to them, they will fix! I owe them all the tacos & margs!!

After being involved in an unfortunate incident, of someone else's making, I found myself in need…read moreof a quality auto body repair facility. After reviewing Yelp, I decided on Pacific Custom, to assist me with my vehicle, as I felt the repairs would be done correctly. Gerry and the entire team here, kept me informed during the process and assisted me, above & beyond, with my Insurance Co., who ended up Totaling my vehicle based on the age and extent of the damage. So, even though I did not get to experience their expertise to the conclusion of repair, I felt very well taken care of, and wouldn't hesitate to use or recommend them!!

I'd highly recommend pacific custom paint & body. They offer extremely fair prices, outstanding…read morecustomer service and go above and beyond. I had an extra scratch that I didn't even point out to them, they buffed it out completely. Don't look anywhere else for your body work and paint needs

Can't find location? There's not an address anymore…read more The entire location seems to be wiped out by current highway expansion. The business phones recorder in order to leave a message is full, so you can't leave a message.

A coyote jumped in front of my car on South Mopac and resulted in almost $3,800 to the front end of…read moremy car. My insurance company wanted me to go to their "preferred" body shop but after looking at their reviews, I decided to do my own search for customer feedback on south Austin body shops and came across City Collision. I'm glad I did! I found City Collision and took my car over to see Travis. He even found additional work that needed to be done that my insurance company's inspector had missed. He contacted the appraiser and got the additional repairs authorized and was very quick in making the needed repairs. When I first arrived, I saw that this shop didn't have a bunch of employees so I thought that it might take a while to get my car back. I was a bit concerned because I didn't have rental reimbursement on my insurance policy so I was paying out of pocket for my rental. I told Travis about this and he assured me that he would get my car finished as soon as possible. He didn't disappoint! It was completely done in only 3 days (not counting the delay from my insurance company about authorizing the additional repairs which was out of his control). The front end of my car looks better than before I hit the coyote! It looks like it's brand new right off of the showroom floor! Awesome work! I highly recommend taking your vehicle to see Travis at City Collision if you're in need some repairs either minor or major.

They did a great job. Price was competitive relative to other options. Friendly staffread more

The staff were super friendly and professional. Did a great job and had fair pricing.read more

Looks like they are closed. Just gave three starts so I could post here…read more Did Oscar go somewhere else? He had such good reviews and I need my car fixed. I live south - so sorry his south location is closed.

I hit a deer on a cross country trip in Fredericksburg and my Kia Soul was annihilated. I had a…read morelocal mechanic help me strap it back together enough to drive it to Austin, and took it to Big Boys. This car looks brand new, and Noe helped make sure the cost was as low as possible while walking me through every step of the way. They made payment easy and I couldn't say enough for the service.

Micah did a great job with a ton of small door dings! Highly recommend…read more Pricing was fair, job finished on time, friendly service!

I used Texas Dent works yesterday to repair a ding on my car. Dustin came to the house and very…read morequickly repaired the ding. He did a perfect job. There are no signs of the ding ever being there. Dustin is a nice and pleasant person to do business with. He was also very fair. I highly recommend him.