See previous review. I deducted a star because it took the owner 8 years to respond. Yes, I rented…read morethe home next door to the home I owned because I wanted a pool for that certain year while I maintained ownership of my own home. It was a rather special year with many guests. My renting the home shouldn't be a factor...rude. The owners were not paying for the pool service, that was up to me per our lease. I'm never rude to anyone as I'm also a business owner. Nevertheless, I found a wonderful company who corrected the abuse that system had suffered. But, thank you for finally responding. A proper phone call during the proper service time would've been appreciated. Also, I don't do and would not ever expect anyone else to do business Sundays. EIGHT years to respond? And the nightmare you put me through was terrible. Your harassment and lies shouldn't really be something to stir up again. My phone is the one that rang all hours after I posted the review. Threatening a woman the way you did, I would never recommend you to anyone. Also, you lied about doing the pool for other tenants. The people living there before me were the owners. Good grief. Move on. Do better. And the water looked like blue koolaid when you were doing it. Couldn't even see through it. I had forgotten all about you. You should've left it that way.

lower than whale shit. Few years back built our second pool. Took our garden hose, did a cold pore…read moreon plaster, and zero discounts. Horrible Horrible Horrible, stay clear. Then split tail in office said it was a chemical problem with pool water. Dumb B, water was balanced said it was due to Alkalinity. What a dumb B. JOHN R., business owner and you want no one to know your last, you are worthless like the rest of F TROOP

Amazing service Very honorable professional staff…read moreExcellent reports in detail Go above and beyond Honestly the most ethical pool service I've ever had You know how pool people show up when you're not there and do minimum and cut corners? Not these guys

Ruined new plaster by not securing chlorine tablets & told me a little algae is normal. Office was…read morevery nice & said they would retrain. Damaged equipment due to lack of knowledge didn't clean skimmer basket for weeks. More retraining. Used pliers to try to pull out skimmer vac plate after being told not to & to turn plate to remove, yet another part I had to replace. And guess what more algae! I guess 3rd times a charm zero response from office on the last and final round of incompetence. 2 star because the filer guy was good & the office staff tried.

This company has serviced my Pool for the last 8-9 years…read more Sal is phenomenal! He's professional, extremely knowledgeable, always goes the extra mile, and is fun to chat with as he efficiently does everything the pool needs done. Jonathan is also a very nice, reachable expert who runs his family staffed company as a friendly, efficient, reasonably priced, competent company. I very highly recommend Pool Era/Sin City pools for your pool needs.

They got called out by my home warranty and came and decided my issue was my fan and lights so I…read moreunwire the lights and fan they said were the issue and it still trips the breaker would not recommend them maybe they are okay for pools but not electrical. They also put the issue was my lights weren't working which isn't true the fan wasn't but the lights were. The description they gave the home warranty was terrible as well as not right.

After our last pool company left us high and dry because they could not solve the issue we…read moreWe're having we searched out different companies. We're so glad we went with these guys. We get alerts before they come and after they're here with pictures as well as what they did. They're always professional and they fixed in one week what our last company spent over a year telling us was impossible. We couldn't be happier and they do an AMAZING JOB.

Rockstar service from a reliable poolman who cares about his customers and puts pride into his work.read more

Always professional and extremely knowledgeable. I have had two outdated pool pumps replaced by…read morethem and would highly recommend them for all your pool services. They answer quickly and were quick to schedule and complete the services with no surprise costs or deviations from the estimate. This is our go to pool service company.

Jose and his crew have been amazing! I could not say enough good things about J Pool Service! They…read morewere quick to answer my questions, knowledgeable, well priced, and taught me about my pool. Highly recommend them!

Our hot tub drained overnight and we couldn't figure out why or how to fix it. We called Bob at…read moreOuter Limits Pool Service and he answered right away and was here within 15 minutes. We were so relieved that he was available and able to fix the issue for us. He helped us label the valves so we can control the flow of both pool and hot tub. He is extremely knowledgeable and provides excellent service. Thank you so much Bob! We highly recommend this company and will definitely be calling Bob for any future pool and hot tub service/repair.

I gave Bob 2 stars and here's why. He shows up every week promptly with no problems which is…read morefantastic however, if you don't have your own robotic pool cleaner (that vacuums consistently daily), then you're out of luck. With the strong winds we've been getting lately and dust settling on the floor of the pool, I asked if he vacuumed. He instead quit by responding that he cleans 20-25 pools a day and does not have time to vacuum pools. Even though I was paid up for the rest of the month (4 more Tuesdays), he did not give me any notice to find a new cleaner and left me hanging. Of course he did reimburse me for the rest of the month and I do appreciate his honesty that he does NOT vacuum pools, I just wish he had informed me of this 9 months ago when I hired him. I'm a flight attendant and due to my schedule, I have to rely on the honor system and it's very upsetting to find out that my pool hasn't been vacuumed in over 9 months. Initially, I thought he told me that he vacuums when needed. As I only hire companies that vacuum due to not having my own robotic pool cleaner. Good news though, I just found another company to provide weekly cleaning services. They reassured me that vacuuming EVERY WEEK is included as part of the service and wahoo- it's the same monthly price as I was paying Bob. So, just so you know, he may not tell you that he doesn't vacuum pools and if you're ok with this and have your own robotic cleaner, then that's great. He does show up every week and is very informative, reliable, and friendly. I just wanted to share my personal experience that I had with him and will include a screen shot from him showing that he does not have time to vacuum pools.

It's been over 30 days. I did not harass, I did nothing more than speak the truth. My phone is now…read moreblocked, and I am out $450. If you have even the slightest urge to contact VIP Pool/Spa Service....close the Yelp app....lock your phone...find a cozy place....go to sleep. When you wake up, pick any other company! Thanks for nothing Jeff!

I contacted VIP Pool & Spa after Yelp recommended them as one of the "Best pool cleaners in Las…read moreVegas". As can be seen from the attached images my only need for a professional pool cleaner was to remove the bumpy, brown substance from the sides of my pool and the underlying ugly dark brown stains that covered all four sides (I didn't need a pro to sweep out some leaves and mop up a thin dirt ring around the drain). I was told that since "every pool is different" I would have to wait and see the results of their "chlorine wash" to determine if enough stain was removed to avoid having to paint the pool - which Jeff, the owner, said they would do for $1,200. As can be seen in image #2, after the SECOND "cleaning" was completed virtually NONE of the stain was removed! The first wash resulted in a 5 foot corner section where the crusty brown stuff had been removed but mostly still remaining everywhere else. The stain was completely unchanged. After finding that the stain could be reduced slightly with scouring powder, and that the crusty brown material was still covering most of my pool, Jeff sent the same person out to work on it some more. This resulted in the crusty stuff being completely removed (proving it wasn't done the first time) and the upper, lightest band of staining being reduced slightly but still having no effect on the darkest, ugliest staining. After protesting that so little had been done for $400 Jeff reminded me that he never promised they could remove all staining and that this was the best that could be done. No further reduction in staining was possible. This would have left me no choice but to paint the pool. But it wasn't true. There absolutely was a way to not only reduce the staining further but to completely eliminate it! Which would have also eliminated the need to have my pool cleaned or painted. In the hopes of avoiding a $1,200 paint job I went online to research pool stains to see if there were any other options. I learned that this was an iron rust stain which is among the most common types of fiberglass pool stains, which can be ENTIRELY REMOVED with ascorbic acid (vitamin C) which is universally recognized amongst pool cleaners as the definitive solution. So I added about two tablespoons of ascorbic acid to an 8 ounce glass of water and splashed it onto the side of the pool - then watched the stain COMPLETELY DISAPPEAR in a matter of seconds! I didn't even have to touch the side of the pool. I've since learned all I ever had to do was refill my pool and dump about a pint of this into it and let the filter run for about 24 hours. There are only two possibilities here: Either they knew what kind of stain this was and how to remove it, or they didn't. Either the owner of a professional pool cleaning service, with 16 years of experience, or the professional pool cleaner he sent out to clean it, was aware of this simple, inexpensive solution to this common pool stain, or BOTH of them didn't know how to solve a stain that I found a solution to after 10 minutes on YouTube. I sent a video to Jeff demonstrating the ease in which the stain could be completely removed and an e-mail explaining why I thought it was unreasonable that I should pay $400 to accomplish little more than the removal of some leaves and a small circular mud stain when a complete cleaning solution was readily available. After six days with no reply and the video never being downloaded I called Jeff to again request a refund. He acknowledged reading my e-mail but never watching the video, then said that since "We did what we we're paid for" and "The pool is going to be the best it can" there were "no refunds". After each time I explained that I was the one who removed the stain (so did their job) he would respond, "Well if you did what you say you did ... if the stain's gone then it's gone. All you've got to do is just fill up your pool." He acknowledged that "There's all kinds of stains...", that iron rust stains was one he was familiar with, and that "We've been doing this since 2004 and every pool we come across is different" but would never answer my direct question as to why my stain was never even tested to determine its type and if he was aware that ascorbic acid was the solution to an iron rust stain. He just kept repeating comments like, "I'm happy that the stain is gone but we did our work, we did what we were paid for, and there's no refunds." I told him that I obviously wasn't going to sue him over $400 but I would certainly make others aware of what happened here. He replied, "Then you have to do what you have to do and I have to do what I have to do. I appreciate your call and you have a great day." Then hung up on me. I've since learned that practically every type of pool stain has a definitive and complete solution, most involving little more than pouring something into it. If you hire VIP to clean your pool don't let them convince you otherwise.

We've had a great experience with this pool company! They are reliable, professional, and always do…read morean excellent job keeping our pool clean and looking great. They show up when they say they will, communicate well, and take pride in their work. It's such a relief knowing our pool is in good hands. I highly recommend them to anyone looking for dependable pool service!

I hired Rob from certified pool service (it's a one man small company) to clean my pool, and…read moreinitially, things went well. However, I soon noticed the pool wasn't being cleaned properly. Despite my feedback, the owner, Rob, insisted the issues were due to the pool itself, not his service. After replacing pumps unnecessarily and finding no improvement, it became clear the problem was the service. Rob even went on vacation for a month without notifying me, leaving my pool in a terrible state. This has been an incredibly disappointing experience, and I cannot recommend this service to anyone. If you're considering supporting this business, please be aware of the numerous negative reviews it has received. I gave them a chance during a busy season, hoping for the best, but unfortunately, my experience was extremely disappointing. I wouldn't recommend investing your money here Buyer beware don't support people like this. Check the pictures this guy is in my inbox talking shit lol . Hope this business goes under real fast.