The response we got from Five Star - Greg was top drawer. There were no locksmiths to be found in Branson at this time, so we searched through many dead end and deceptive ads. We got lucky when we called Five Star. They are available in Branson, even though located in Nixa! We sent him pictures to size up the problem installation of a replacement lock so he could have right tools, etc. He requested a few more pictures, so we knew he genuinely was giving us customer service. Bottomline, lock is installed and our place is secure. If anyone needs locksmith service, call Five Star Lock & Safe. read more

If I could give a zero, I would. We were flying to MO to change locks and put new renter in house, and had less than 22 hrs total from landing to Take off. We called days in advance and even offered a credit card. They were so difficult but they would come on a weekend... So we made a reservation. Even tho. We all have GPS and know down to the minute we will be someplace, he absolutely would NOT let someone meet us until we were at the house, which then cpuld be another hour based on location of Tech. I called him when we landed, my wife so frustrated with the lack of costumer service so I called to. Explain why it was important and that we were only a few min away... The man said he would call me back and hung up on me, only AFTER he talked to me like I was an idiot and was just down right awful. He called me back to say sorry we R Overbooked, and after acting very rude he had no up. I Was floored. Awful awful customer service, I wil never. Nope! But I did many more calls and when I finally found 417-ReKey on facebook, the man never told me he was closed weekends, thanked me, complimented me, showed up. With a old and absolutely went the extra mile. New my new go to. Don't use this guy at five star. There isn't one thing about it that makes them five stars. The girl from Florida. Told ya I would write a review. read more

Believe the negative reviews. Called first and was told rudely I could wait if they weren't too busy. Took in a lock to be re-keyed. Was told again in a rude arrogant fashion it couldn't be repaired and I would need to buy a new one instead. Okay. Asked to see the lock he wanted to sell me. It bothered him that I wanted to see what I was buying. He then loudly told me I'd have to leave and come back later, even though there was only one customer there besides me. He handed me my old lock and pointed me to the door. Never had such rude and condescending treatment by a store owner in my life. Beware. p.s. I went to another locksmith that fixed my lock and re-keyed it in just a few minutes. Wish I had never wasted my time with Five Star. read more

Needed another key for my truck because the one I had worked terribly. They were very friendly and I got 2 keys at a very reasonable price. Thanks for the service! read more

These guys are the place to go, and the people to see. I went to try this locksmith since I had heard from a couple of people that I should try them to get my chip key made. While there, I was first met with a smile, and "Can I help you"? (Contrary to the one and only poor review I could find anywhere on this company). They were extremely informative and helpful, and feasibly priced. I also found out that they do anything with doors, keys and locks, both in the shop and mobile. I can't ask for more. Thanks for the key, and thanks for being there so I don't have to go all the way to Springfield! read more

Stared at me like I was an idiot the moment I stepped through the door when I inquired about a key that we had prepaid for to be copied (which they couldn't copy) saying "Key? What Key?" Repeatedly. Like asking a locksmith about a key is a ridiculous idea. His attitude only went downhill from there and when I asked if he was an employee or the owner he said there were no owners there (pretty sure he was the owner... but I thought if he was employed the owner should hear about his behavior) and proceeded to laugh at me as I exited the shop. Not sure what I did to be treated in such a manner but he went WAY passed being unprofessional. read more