Over the years their employees are rude and show minimal compassion to patients and families…read more Service is slow( equipment old and AB is environmentally stale. I still use the Alexian Bros Outpatient Pharmacy with confidence.

Positives: The facility is nice and peaceful, depending on what other families are there…read more Nursing/PCN staff was mostly compassionate and kind. My mother-in-law was brought in on Mother's Day. We were originally told she was only approved for 14 days of hospice, no mention on what would happen if it took longer than 14 days. It took a week to hear from social worker regarding her situation because social worker was out of town. no on-site chaplain, but one was available upon request. Social worker promised support with FMLA and a note for work, never received either. My husband was promised bereavement/mental health support, but only after she passed. it's been over a week and nothing. We have to track down the social worker to do her job. The last week of her stay, several loud families were visiting patients in the hospice house, with no enforcement of rules, rowdy guests, or inappropriate behaviors after we were told the teenagers in our party need to be on good behavior. The last few days of her stay, visitors, nurses and staff were talking loudly outside of her room about their personal lives. Completely inappropriate. Have had to ask staff several times for pain meds for MIL, she would be moaning and saying "ow" - nobody would check on her. Would tell staff at desk to get her more meds, they said I had to tell the nurse in a closed-door office. Why is it so hard to identify who is actually providing care? We were told by staff to plan funeral arrangements and they would contact our provider. After she passed, we were told she was a coroner's case and had to go to the Cook County Medical Examiner. We were NOT told this and have no record of this conversation or procedures (but a handout with funeral homes/crematoriums). Staff insisted they told us she was a coroner's case. We have no record. She passed on Memorial Day, the nurse on-site was unprepared for this and kept us at the hospice after she passed to talk to coroner. Did not release us, PCN staff told me it was okay to clean out her fridge and go home. We did not know we would have to talk to the cops, nobody told us that anyone who is seen for a fall and passes within 1 year has to go to the ME. No clue what to expect. More trauma after a traumatic day. We have now had to contact the funeral home on our own and hope they transport my MIL from Cook County to their facility without incident. This has been botched from the get-go. No continuity in training, communication, or actual support for families. The social worker here does not care about the families at all.

just now-Edit My father has been living at Victory Centre of…read moreBartlett for a few months now. Due to the global pandemic, our application and move-in process was complicated and delayed, so our family was very stressed. I cannot say enough positive words about Starr and Vicki. They communicated with me regularly throughout the process to ease my stress and offer comfort. Even now, a few months after Dad's move-in, they still email or text me just to say hello and see how my Dad and the rest of the family is doing. These two women are kind and compassionate, and they truly helped our family through a very difficult time! There were times when I felt discouraged, so I would call Starr because I knew that her positive encouragement would make me feel better. She even called Dad to encourage him when I was worried that he was getting disconsolate. Now Dad is settled in at Victory Centre and he is very happy! He tells me that everyone is so kind and helpful. He says that the food is very good and he is happy with his apartment. He told me that it is perfect for him because he has privacy and independence in his own space, but he feels safe with the regular check-ins. He put it this way: "the staff makes themselves quietly known throughout the day." The staff is kind and they treat the residents with respect. I have been able to relax knowing that his medications are administered on time every day and he is being well cared for. The staff communicated with me regularly about my dad, and I have had wonderful conversations with Lora and others. One last note, we really appreciate that Victory Centre is taking the global pandemic seriously. They are taking every necessary precaution to keep their residents, caregivers, and staff safe! In comparing numbers of cases at local facilities, it is obvious that Victory Centre is taking the right precautions. I miss my Dad, and I wish that I could go and hang out with him in his apartment, but I know that he is in excellent hands! The caregivers and staff at Victory Centre are true heroes and wonderful human beings!

Administratively, this institution fails in every category. Calls and emails are seldom answered or…read morereturned. We have monthly meetings with the Culinary Manager to discuss complains and improvements that residents have without action. Housekeeping and CNAs enter apartments without knocking or requesting admittance. The people who man the desk seldom know the answer to any question. There is no exercise room that residents can use. The turnover in staff is a concern as well as the training of new staff seems inadequate at best. Management appears to be oblivious to resident's needs. The carpeting in my hallway is filthy and badly stain due to a roof leak that has never been cleaned. There seems to be an overall lack of training in housekeeping and CNA responsibilities, due to the fact that they all seem to work independently and without direction. I have had several positive experiences with Maintenance, who are responsive to requests.

My mom stayed in the rehab facility here. All staff was very…read morenice and kind. Only problem I experienced was with communication. They would benefit from having a main care person who could coordinate care and communicate with family members.

Since Encore took over this place has gone steadily downhill. Recently the phones were out for 7…read moredays. Residents could not make or receive calls. Cut backs in activities for those in assisted living. Reduced staff.

We moved a church brother to a River Glen memory unit because of issues at the Holmstad two years…read moreago. The care has been excellent. The memory care unit is self-contained, consisting of a living room atmosphere surrounded by private bed/bath rooms. The resident does not need to navigate hallways or elevators. Everyday they have activities to exercise the mind and/or body. The staff turnover is low which is a plus. The nursing staff is one of the best, not just for the resident, but also for helping us manage expectations. We went from a one-star arrangement to ta 5-star arrangement at a lower cost and highly recommend River Glen.

This review comes from the perspective of a resident in independent living in one of the town…read morehomes. My husband and I moved into the community in mid January 2025. I felt at home within the first week of our move. My husband took a little longer, but has made the adjustment. Everyone, staff and neighbors, have been very friendly and have made this transition a good one. There are plenty of activities available and our own ideas for activities are readily accepted. There is a lovely walking path within the courtyard of the townhomes and a lot of green space. Best of all, we were able to bring our dog, and she loves it here. There is frequently someone out sitting in the shade on a bench to give her attention. It is wonderful not to have to worry about outside. Maintenance responds in timely manner to issues arising in our home.

I couldn't have asked for better advice, understanding and options on care than I received from…read moreElderwerks personnel. Barbara was always on top of the choices I could make and where to find the best services. I have never received such great assistance. When you are dealing with a person who needs memory care the path is not always a straight line. Barbara could respond to all of the dilemmas and point me in the right direction. She was so understanding. Her counsel was the best I could have wished for. If you need help call Elderwerks. They are GREAT!

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

I have to say that my time there was not great but it wasn't terrible the people that work there…read moreespecially for one CNA Mariah she really cared for all her patients she deserves a raise. when i first got there she really noticed that i was in major pain and tried to make me as confortable as possible. When she told me about options about the shower schedule she had to do a bed bath on me and treated me with dignity and made me feel confortable. From that day on i knew that while she was there i was in good hands with a caring person. There was a few more people there that always made me confortable and these people are the reeptionist i always called her georgeous and she called me hansome she made me feel at home i didn't get here name and i am sorry. there was two more people that really kicked my butt in therapy and they were Agnes and Ross they really worked me because they knew how bad i wanted to go home and they did not take it easy on me i appreciated that there were days when i got back to my room and just exhausted. This is the reason that this review is not five stars and it comes down to privacy. This is more for the second shift when the door is closed to the room it is only proper to knock and wait to be answered before coming in to the room. They had a habit of just walking in the room without knocking. There was a couple of times where i was in the bathroom and they just barged in and opened the door. Even though it is a kind of a hospital vibe when the door to the room is closed it should be considered being private and the courtesy is to knock not just walk in the door. if i ever have to go back for rehab i would go back to avondale

Eric the social worker there dose not do his Job what a joke! the rn and the cna's are great.read more

We were excited to move mom into her unit in October, but moved out about 3 months later for…read morevarious reasons. Mom had a 2 bathroom unit with a washer and dryer and was living independently. When we viewed the unit, the closet doors were painted shut (more on that later). We were told that would be fixed. When we went to check the unit before move in, the closet doors were still painted shut. When we moved in, the closet was fine but there were other issues with the condition of unit that did not meet our expectations. The washer/dryer was not hooked up. There was a piece unconnected and looked as if an animal had been living in there. We did not realize at the time that neither showed worked. The bathroom off her bedroom had an arm bar for support at the toilet, however the shower temperature could not be adjusted for comfort. It was too cold or scalding hot. When my mom moved out months later, this issue had still not been resolved. The second bathroom the shower head was broken. It took about 30 days before it was fixed. So 30 days before mom could take a comfortable shower. Not acceptable! This bathroom had no arm bar for toilet and was difficult for her to use the toilet without support. More on this later. In our experience, the maintenance people were nice, but there was no attempt to bring in someone else when they were not able to fix things. Painting doors shut is not the work of someone with experience. We also purchased a new toilet paper holder as the one provided was extremely difficult for even me, and my brother in law, and certainly not appropriate for an older person. The meal times were also an issue. Dinner was 4-5:30 but residents were able to come early and were able to eat dinner at 3:45. Mom would come down at 5:15 and the staff was already putting things away so the full menu was not available and they would run out of items, sometimes even vegetables. We felt that the management was not reactive and did not handle her situation with any urgency. In December I expressed what was going on with management. Mom was unhappy and was considering moving out, there was no arm bar in the one bathroom making her life more difficult. No action was taken. There was also no suggestion that putting an arm bar in the bathroom was even a possibility. I didn't realize until mid January when she was moving out that they could have installed an arm bar for her. At this point she was moving out in a week, and mom did not want to incur this expense since she was moving out. The lack of preparing her unit to be fully functioning, the shutting down of the dining room so early, the inability of things to get fixed, and the lack of concern by the staff resulted in a terrible experience resulting in much time and expense for her, and difficulty in managing her daily life activities. In the end she was glad she moved out as she was miserable living there. I don't like to post negative reviews. The people we met were very nice. But it did not meet our expectations and there was no accountability or follow up when they received feedback.

Great experience from the moment we walked in the door. The staff and the residents both were very…read morewelcoming.

Love these guys! I would tell anyone that needs therapy to go there. I have gone twice, once with a…read morehip issue in June/July and just recently with my neck. Both Kristen and Mark are very nice therapist. Do a great job helping you with your issues. Always professional and fun to talk with while having therapy. I have improvement on both of my issues, thank you guys!

I am currently receiving therapy at ATI and they are doing a great job! This is my third time…read morethere and they are always professional and have helped me a lot! They've worked on my neck, my back and are now working on my knees. I just started there and I can already see improvement. They are great at listening to my concerns and everyone there is very friendly and they work so well together. I would highly recommend ATI in Huntley.