Since Encore took over this place has gone steadily downhill. Recently the phones were out for 7…read moredays. Residents could not make or receive calls. Cut backs in activities for those in assisted living. Reduced staff.

This place went bankrupt and screwed many of its residence out of a lot of money. They paid over…read morehalf $1 million for their little homes that were very luxurious and many people's minds and if they weren't aware of the financial difficulties and didn't get out, they really lost a whole bundle and life savings so now Now that they're doing those rentals, I wouldn't rent anything from them. I wouldn't rent a dog leash from them.

It's been a few months since my father passed at this time. I just wanted to reiterate how nice…read moreSunrise is. They really did make his last few months as good as they could be. It was a night and day difference from the last place he was in.

The sales pitch is Great and they tell you all the stuff you want to hear but it's all a lie…read more There is no smile app that they claim. They never did laundry. Not once... They never changed my dad. They never bathed him.. If my mom didn't go everyday he would be sitting in filthy clothes and feces... If your loved has dementia I would definitely not have them go here. After 3 weeks of being there they sent him to a behavioral health facility and we couldn't visit at all and he got covid and sepsis and then basically passed away in hospice a month later. I guess if you want your loved one to pass away send them here. They know what to do.

Upscale and pristine but welcoming and reasonable could be used to describe Verandah. Verandah is…read morebeautiful and every detail scrutinized. While Senior Living elsewhere has moved to cookie-cutter design build, this place is uniquely built with community in mind. While I don't fit the demographics of being a resident, I would be completely happy visiting or staying here. The sales staff was informative and not pushy but also interested in learning about the people who could potentially be members of the community.

What a gem, all around fantastic. I feel confident sending referrals to this well established…read moreSenior Living Community. Recommend, and Tanya is exceptional in her leadership, customer service, and attention to detail.

My aunt has been a resident here for years. She loves all the activities. She made many close…read morefriends among the other residents. The food is fresh and delicious and staff are friendly. Very affordable rates too.

just now-Edit My father has been living at Victory Centre of…read moreBartlett for a few months now. Due to the global pandemic, our application and move-in process was complicated and delayed, so our family was very stressed. I cannot say enough positive words about Starr and Vicki. They communicated with me regularly throughout the process to ease my stress and offer comfort. Even now, a few months after Dad's move-in, they still email or text me just to say hello and see how my Dad and the rest of the family is doing. These two women are kind and compassionate, and they truly helped our family through a very difficult time! There were times when I felt discouraged, so I would call Starr because I knew that her positive encouragement would make me feel better. She even called Dad to encourage him when I was worried that he was getting disconsolate. Now Dad is settled in at Victory Centre and he is very happy! He tells me that everyone is so kind and helpful. He says that the food is very good and he is happy with his apartment. He told me that it is perfect for him because he has privacy and independence in his own space, but he feels safe with the regular check-ins. He put it this way: "the staff makes themselves quietly known throughout the day." The staff is kind and they treat the residents with respect. I have been able to relax knowing that his medications are administered on time every day and he is being well cared for. The staff communicated with me regularly about my dad, and I have had wonderful conversations with Lora and others. One last note, we really appreciate that Victory Centre is taking the global pandemic seriously. They are taking every necessary precaution to keep their residents, caregivers, and staff safe! In comparing numbers of cases at local facilities, it is obvious that Victory Centre is taking the right precautions. I miss my Dad, and I wish that I could go and hang out with him in his apartment, but I know that he is in excellent hands! The caregivers and staff at Victory Centre are true heroes and wonderful human beings!

Administratively, this institution fails in every category. Calls and emails are seldom answered or…read morereturned. We have monthly meetings with the Culinary Manager to discuss complains and improvements that residents have without action. Housekeeping and CNAs enter apartments without knocking or requesting admittance. The people who man the desk seldom know the answer to any question. There is no exercise room that residents can use. The turnover in staff is a concern as well as the training of new staff seems inadequate at best. Management appears to be oblivious to resident's needs. The carpeting in my hallway is filthy and badly stain due to a roof leak that has never been cleaned. There seems to be an overall lack of training in housekeeping and CNA responsibilities, due to the fact that they all seem to work independently and without direction. I have had several positive experiences with Maintenance, who are responsive to requests.

my mom is a small town girl and instantly liked the charm of The Victory Center (former Alexian…read moreVillage). you're not going to find a more caring Director then Nicole and the nursing team is great!! Huge shout out to all the gals at the front desk - all like family. they take time for every resident that asks for help whether it be with their phone or just wanting to talk. Contrary to some really Negative reviews , this place is clean, organized and very on top of my mom's medicine management and well being.

I would give a minus 5 stars if I could. My mom lived here for a little over a year. Shortly…read moreafter moving her in management changed - so did everything else. Mom constantly complained about the food being terrible. She is not a choosy eater and herself was not a great cook so the food must have been terrible. Residents constantly were allowed to harass my mother all hours of the day and night. My mom was a smoker and multiple residents came to her begging cigarettes. We reported this to management multiple times. Their response "they are all adults, they need to manage this themselves. We were very clear that she did not have this capability. We were clear about her alzheimer's/dementia when we moved her in. They assured us they could care for all her needs. The onsite nursing team is a joke. Mom needed ear drops, "we can 't do those-family needs to come in". Could not even give an ice pack when my mom had a bad fall. Did niot notify us when mom's arm wound became infected and had necrosis. Do not place a loved one here. Allowed mom to go outside on subzero days. She suffered two bouts of hypoxia and had to be transported by ambulance. When the ER needed critical information to rule out a stroke the RN did niot return my calls or the ER docs calls. Inexcusable!!

My mother has been a resident for over a year and she loves it. She feels so at home. The food is…read moreexcellent and the activities provide the socialization she wanted and needed. The staff is most helpful and are very supportive.

Brookdale Plaza, if you are not aware of it, is a senior living facility next to the Alexian…read moreBrothers Hospital in Hoffman Estates. Good friends of our's mother is in assisted living there and they had a 90th birthday party for her. While we did not go into any of the rooms, we did get to see many of the common areas on the first floor and lower levels. It is really well appointed. When you enter the front door, you are greeted at the desk by a friendly person (who is really probably a guard). We said we were there for the party, and they directed us how to get to the right elevators, to go to the lower level, and how to get to the right room. Frankly, I think if she didn't do that I would have gotten lost. When you get on the lower level, I was really amazed by the services. What I saw (and I am sure there was more I missed) was a barber shop, beauty salon, gym, library, health center, party and meeting rooms and their dining room. There was a Christmas tree that had to be at least 20 feet tall, elegantly decorated. There were also a lot of residents around, many in wheelchairs or with walkers, all sitting around talking, waiting for the dining room to open. The party was in their "convenience store" which has a small lunch counter and chairs. The items for sale had been put away, and we were given access to the kitchen, lunch counter, and tables for the family to bring in food and beverages. What we saw was not a nursing home. There may be a floor dedicated to that, but we did not see it. What we saw was a mixture of people who are either living in independent living apartments or in assisted living. In the elevator, we saw a listing of the days activities - exercise, bingo, bunko, bridge and other card games - there were activities for the residents all day long. It really seems to be a top notch facility. Frankly, I am not sure how to rate this. And, I don't generally think I would write a review for a retirement community except for the fact that we had to put my father in a nursing home this past year in Pennsylvania. He is in a memory care unit, so there is really no way to compare one with the other. But, the facility he is in also has independent and assisted living, along with special care units for those with particular health needs. When we saw the assisted living areas in PA and compare them to what we saw in Hoffman Estates, they seem to be on par. So, three stars I would consider adequate for anyone's needs. I would love to learn more about how they operate - personally, I think we pay too little attention to the needs of the aging here in the US. I expect that after my recent experiences with two places built to house the elderly, I will really try t.o spend more time visiting and seeing where I can help out

My brother has lived at The Grand for nearly one year. He has made friends who enjoy watching the…read moreCubs games in the puzzle room together as well as playing Bingo twice a week. He has the option to exercise daily with the staff in the pool and recreation room. I find the building to be well maintained and clean for the most part. My brother's only complaint is that his food is not always as hot as he would prefer. The staff is very friendly and accommodating. I would recommend The Grand for anyone looking for independent senior or assisted living.

The place is a mess! Carpets are nasty, I don't think they've ever been cleaned, not even for the…read moregrand opening. Kitchen is dirty. Plates and glassware are chipped but still in use. The health department should make a surprise inspection. Food is not stored properly, sanitation almost non existent. Revolving door with cooks (six cooks in 6 months). Staff is complacent. Earbuds and lack poor sanitation are the norm. Management doesn't care about repairing/replacing broken equipment. Meeting rooms are used for storage in plain sight. Not a place for anyone's parents.

Elder Bridge was hired by my late Auntie when she was diagnosed with a terminal illness. Being an…read moreout of state family member, working with an agency can be tough but the compassion and organization of the caregivers, RN's and admin team is beyond words fantastic! All of these amazing people were not just an agency, they became family. They even bought my newborn son a gift :) Having RN's on staff (which is unusual) was extremely helpful for the caregivers as well as the family. Anytime I had a question or needed reassurance or anything that would require a very involved trip to the doctor, the RN's were right there to help. I only wish this agency and group of people were located in Georgia. I would highly recommend this agency for yourself or your loved one without hesitation.

Elder Bridge provided wonderful care for my Aunt and Uncle for 6 years. Our family did not live…read morenear those needing care and it was not possible for us to be with them over night. We always had great coverage and back up. They always received loving and compassionate care. Customer service and billing was easy to deal with. I would strongly recommend Elder Bridge for anyone needing care for loved ones who need assistance.