My mom stayed in the rehab facility here. All staff was very…read morenice and kind. Only problem I experienced was with communication. They would benefit from having a main care person who could coordinate care and communicate with family members.

Since Encore took over this place has gone steadily downhill. Recently the phones were out for 7…read moredays. Residents could not make or receive calls. Cut backs in activities for those in assisted living. Reduced staff.

It's been a few months since my father passed at this time. I just wanted to reiterate how nice…read moreSunrise is. They really did make his last few months as good as they could be. It was a night and day difference from the last place he was in.

The sales pitch is Great and they tell you all the stuff you want to hear but it's all a lie…read more There is no smile app that they claim. They never did laundry. Not once... They never changed my dad. They never bathed him.. If my mom didn't go everyday he would be sitting in filthy clothes and feces... If your loved has dementia I would definitely not have them go here. After 3 weeks of being there they sent him to a behavioral health facility and we couldn't visit at all and he got covid and sepsis and then basically passed away in hospice a month later. I guess if you want your loved one to pass away send them here. They know what to do.

Upscale and pristine but welcoming and reasonable could be used to describe Verandah. Verandah is…read morebeautiful and every detail scrutinized. While Senior Living elsewhere has moved to cookie-cutter design build, this place is uniquely built with community in mind. While I don't fit the demographics of being a resident, I would be completely happy visiting or staying here. The sales staff was informative and not pushy but also interested in learning about the people who could potentially be members of the community.

My parents are getting close to looking for their next place to live, so I checked out Solstice…read moreSenior Living and I'm glad I did. They provide three meals a day and it seems like everything is included in what I think is a very reasonable price. From utilities to many different activities, to free transportation around the area, to even a nurse in the building, this place has given my parents a great option when they decide to sell their house. The people there seem happy and really friendly and since I heard that big updates and improvements are coming, we'll have to come back.

What a gem, all around fantastic. I feel confident sending referrals to this well established…read moreSenior Living Community. Recommend, and Tanya is exceptional in her leadership, customer service, and attention to detail.

just now-Edit My father has been living at Victory Centre of…read moreBartlett for a few months now. Due to the global pandemic, our application and move-in process was complicated and delayed, so our family was very stressed. I cannot say enough positive words about Starr and Vicki. They communicated with me regularly throughout the process to ease my stress and offer comfort. Even now, a few months after Dad's move-in, they still email or text me just to say hello and see how my Dad and the rest of the family is doing. These two women are kind and compassionate, and they truly helped our family through a very difficult time! There were times when I felt discouraged, so I would call Starr because I knew that her positive encouragement would make me feel better. She even called Dad to encourage him when I was worried that he was getting disconsolate. Now Dad is settled in at Victory Centre and he is very happy! He tells me that everyone is so kind and helpful. He says that the food is very good and he is happy with his apartment. He told me that it is perfect for him because he has privacy and independence in his own space, but he feels safe with the regular check-ins. He put it this way: "the staff makes themselves quietly known throughout the day." The staff is kind and they treat the residents with respect. I have been able to relax knowing that his medications are administered on time every day and he is being well cared for. The staff communicated with me regularly about my dad, and I have had wonderful conversations with Lora and others. One last note, we really appreciate that Victory Centre is taking the global pandemic seriously. They are taking every necessary precaution to keep their residents, caregivers, and staff safe! In comparing numbers of cases at local facilities, it is obvious that Victory Centre is taking the right precautions. I miss my Dad, and I wish that I could go and hang out with him in his apartment, but I know that he is in excellent hands! The caregivers and staff at Victory Centre are true heroes and wonderful human beings!

My Mom has been an extremely happy resident for about 6 months now. The reason for my…read moreprocrastination writing this review is the fact that I couldn't imagine how to write it without praising the 50ish staff by their individual names and departments!! The warmth, concern, heart, and genuine care they feel is palpable throughout. As a result, she and her friends are comfortable, engaged, well-fed, observed by such loving, caring, dedicated nurses and sweet aides, and I have such relief knowing that she is living a life with purpose and activity, and constantly tells me how much she loves it there, and raves about the staff and the residents. Actually, a client of mine told me how much his Mom loved it there years ago, and I thought of that when I first brought her to visit. Best decision ever!! She was very scared, hesitant, but they turned her around gently but quickly and she is back to her fun self again, and it is just wonderful. There are no words for the peace having her there gives me. It's a blessed Victory! When I asked one of her now great friends about his experience living there her first week as a resident he enthusiastically said "best group of people I ever met" - so true. Smiles are all over both staff and residents and I love just being around them, but my Mom is so busy now, I have a hard time finding her when I visit - I love it!! Once again, without mentioning names, if they are employed there, I'm describing each one with this glowing review, and because they mean so much to me, and consider so many dear friends now, I will not leave anyone out, because I will run out of room. Just know this attitude started at the front door on the first day, and never disappointed since. I know she is in good hands, and it means the world to me - and so do they. So grateful and lucky to have Victorius Vicki, their Lovely Chief, beautifully, gracefully, managing this sweet spot - oops, I mentioned a name...

I looked at a lot of places before choosing this Assisted Living for my biological father and his…read morewife. I have read so many terrible things about how the elderly are treated in these kinds of places and thus I was really worried, especially when I left them there and moved home to California. During the pandemic, and even up until today, Alexian Village has a very high level of staff turnover at all levels, which usually indicates a management issue. However, I don't know the real cause. But as my "parents" have now been there for months, I've noticed that most of the people who serve them seem to be decent people who really care about the elders in their facility. Especially Helen at the front desk, who is a remarkable, wonderful person they are so lucky to have! (Beware of the other front desk woman, though. She seems to hate everyone and everything!) I've also learned that the dire situations my parents report are often not so accurate when I actually investigate what's happening. I am learning to give Alexian Village much more of the benefit of a doubt in these situations. They are, after all, doing a job I was no longer capable of doing myself. The ideal of course in an AL is that your relative is supremely happy, relieved and delighted. That's not likely to happen, no matter how angelic your loved ones are or are not. (That's a new realization for me!) Moving into an AL means that the party is coming to an end, and that's got to be hard for any elder to accept. Now that I have less concern about mistreatment, lack of food, lack of services, mean staff, stolen items, stolen clothing, unavailable healthcare and all the other things mine have complained about, I see that a lot of the drama is really just their unhappiness to be in AL in the first place. I believe Alexian Village is doing the best they can under the difficult circumstances made more difficult by the pandemic. It's irrational to expect this to be easy on your elders or yourself. It just won't be. Breathe. PS - There's one very bad review here, with one star. It talks about how often they change her mom's diaper. I think that poster is messed up, because Alexian V. is an assisted living, not a nursing home. Only nursing homes provide that level of nursing care. She may have posted in the wrong place?

After spending many months researching Supportive Living facilities in the Suburban Chicago area…read morefor our Mom we came upon Alexian Village of Elk Grove. We needed to move her from a place that we weren't very pleased with. With that in mind, we knew what we were looking for. From the first meeting we were very pleased with the atmosphere, the courteous, understanding staff and the very efficiently run community. They were very caring, concerned and sympathetic to the needs of our Mom. We knew right then that this was the place for her. Everyone there made the transition a smooth, painless experience for both Mom and us. This can be such a stressful and emotional time. We want to personally thank Gus, Maria, Kelsey and Helen for being so kind, understanding and professional guiding us through the process. While Mom is still adjusting to her new environment, we are so very pleased with the level of care and understanding she is receiving from the staff. We couldn't be more pleased with seeing her adjusting well and getting acclimated. Visiting has now become a very pleasurable experience.

My mother has been a resident for over a year and she loves it. She feels so at home. The food is…read moreexcellent and the activities provide the socialization she wanted and needed. The staff is most helpful and are very supportive.

Brookdale Plaza, if you are not aware of it, is a senior living facility next to the Alexian…read moreBrothers Hospital in Hoffman Estates. Good friends of our's mother is in assisted living there and they had a 90th birthday party for her. While we did not go into any of the rooms, we did get to see many of the common areas on the first floor and lower levels. It is really well appointed. When you enter the front door, you are greeted at the desk by a friendly person (who is really probably a guard). We said we were there for the party, and they directed us how to get to the right elevators, to go to the lower level, and how to get to the right room. Frankly, I think if she didn't do that I would have gotten lost. When you get on the lower level, I was really amazed by the services. What I saw (and I am sure there was more I missed) was a barber shop, beauty salon, gym, library, health center, party and meeting rooms and their dining room. There was a Christmas tree that had to be at least 20 feet tall, elegantly decorated. There were also a lot of residents around, many in wheelchairs or with walkers, all sitting around talking, waiting for the dining room to open. The party was in their "convenience store" which has a small lunch counter and chairs. The items for sale had been put away, and we were given access to the kitchen, lunch counter, and tables for the family to bring in food and beverages. What we saw was not a nursing home. There may be a floor dedicated to that, but we did not see it. What we saw was a mixture of people who are either living in independent living apartments or in assisted living. In the elevator, we saw a listing of the days activities - exercise, bingo, bunko, bridge and other card games - there were activities for the residents all day long. It really seems to be a top notch facility. Frankly, I am not sure how to rate this. And, I don't generally think I would write a review for a retirement community except for the fact that we had to put my father in a nursing home this past year in Pennsylvania. He is in a memory care unit, so there is really no way to compare one with the other. But, the facility he is in also has independent and assisted living, along with special care units for those with particular health needs. When we saw the assisted living areas in PA and compare them to what we saw in Hoffman Estates, they seem to be on par. So, three stars I would consider adequate for anyone's needs. I would love to learn more about how they operate - personally, I think we pay too little attention to the needs of the aging here in the US. I expect that after my recent experiences with two places built to house the elderly, I will really try t.o spend more time visiting and seeing where I can help out

The place is a mess! Carpets are nasty, I don't think they've ever been cleaned, not even for the…read moregrand opening. Kitchen is dirty. Plates and glassware are chipped but still in use. The health department should make a surprise inspection. Food is not stored properly, sanitation almost non existent. Revolving door with cooks (six cooks in 6 months). Staff is complacent. Earbuds and lack poor sanitation are the norm. Management doesn't care about repairing/replacing broken equipment. Meeting rooms are used for storage in plain sight. Not a place for anyone's parents.

Quality of food. The Grand usually runs out of food for the two meals they serve per day to their…read moreresidents and the food is usually on cool side. Housekeeping can use some help, as they dust around things.

Elder Bridge was hired by my late Auntie when she was diagnosed with a terminal illness. Being an…read moreout of state family member, working with an agency can be tough but the compassion and organization of the caregivers, RN's and admin team is beyond words fantastic! All of these amazing people were not just an agency, they became family. They even bought my newborn son a gift :) Having RN's on staff (which is unusual) was extremely helpful for the caregivers as well as the family. Anytime I had a question or needed reassurance or anything that would require a very involved trip to the doctor, the RN's were right there to help. I only wish this agency and group of people were located in Georgia. I would highly recommend this agency for yourself or your loved one without hesitation.

Elder Bridge provided wonderful care for my Aunt and Uncle for 6 years. Our family did not live…read morenear those needing care and it was not possible for us to be with them over night. We always had great coverage and back up. They always received loving and compassionate care. Customer service and billing was easy to deal with. I would strongly recommend Elder Bridge for anyone needing care for loved ones who need assistance.