Dealing with a loved one with dementia is something no one is prepared for. It's a steep learning…read morecurve and every day brings new challenges. But after several different facilities, we were lucky to land at Autumn Leaves. From the start, AL has been more interested in solutions rather than problems. Each new challenge in dealing with my mother's dementia is met by the staff in a caring and responsible fashion. We are very happy, and frankly blessed, to have found this facility. Pricing is competitive, but the staff attitude makes this a steal in terms of results. My mother is happy and is treated with the level of respect we'd expect to give her ourselves. Overall, we couldn't be happier with this facility. Highly recommended.

Autumn Leaves is outstanding. I cannot say enough good things about the staff and the home they…read moreprovide. Both my mother and father are residents at the South Barrington location. Mother has Parkinson's and father has Dementia. The staff are caring and tend to both mom and in their own unique way by providing very different levels of comfort to each. The staff is genuine and caring and truly provides a "home" to each resident. They engage the residents in daily organized events and reach out to everyone individually. Each resident has different needs and the staff not only recognizes this and comforts each in their own way but they also have fun doing it and this shows! Thank you everyone at Autumn Leaves for taking such great care of mom and dad!

It's been a few months since my father passed at this time. I just wanted to reiterate how nice…read moreSunrise is. They really did make his last few months as good as they could be. It was a night and day difference from the last place he was in.

The sales pitch is Great and they tell you all the stuff you want to hear but it's all a lie…read more There is no smile app that they claim. They never did laundry. Not once... They never changed my dad. They never bathed him.. If my mom didn't go everyday he would be sitting in filthy clothes and feces... If your loved has dementia I would definitely not have them go here. After 3 weeks of being there they sent him to a behavioral health facility and we couldn't visit at all and he got covid and sepsis and then basically passed away in hospice a month later. I guess if you want your loved one to pass away send them here. They know what to do.

Upscale and pristine but welcoming and reasonable could be used to describe Verandah. Verandah is…read morebeautiful and every detail scrutinized. While Senior Living elsewhere has moved to cookie-cutter design build, this place is uniquely built with community in mind. While I don't fit the demographics of being a resident, I would be completely happy visiting or staying here. The sales staff was informative and not pushy but also interested in learning about the people who could potentially be members of the community.

My mom stayed in the rehab facility here. All staff was very…read morenice and kind. Only problem I experienced was with communication. They would benefit from having a main care person who could coordinate care and communicate with family members.

Since Encore took over this place has gone steadily downhill. Recently the phones were out for 7…read moredays. Residents could not make or receive calls. Cut backs in activities for those in assisted living. Reduced staff.

When my mom was diagnosed with cognitive impairment, my family and I knew that my mom needed to…read moremove to assisted living. We visited a few senior living facilities but Westbrook stood out because it has an upbeat decor and vibe, and not a gloomy atmosphere like the other places we checked out. The Westbrook staff has helped tremendously with my mom's progression from assisted living to memory care. It has obviously been difficult to see my mom decline from Alzheimer's and aphasia but knowing that my mom is extremely well taken care of has given my family some peace. My mom is always dressed and clean. My mom is comfortable. Her room is always clean. There are daily activities in MC. It is not just leave the residents to watch tv all day. The amazing staff is always interacting with the residents. There are many staff members who have worked at Westbrook for years. I think that says a lot about how Westbrook is managed and the culture. Throughout this journey the staff has become like family to us. We trust their care with my mom. I highly recommend Westbrook and my family feels blessed for their care.

One thing I truly admire here is the beautiful sense of community, where assisted living and…read moreindependent living residents come together to share meals and activities, fostering a spirit of inclusivity found in few places. The staff radiates kindness and compassion, creating an environment where everyone feels valued. Current residents generously extend their time and support to newcomers, helping them navigate their new home. The atmosphere is warm and inviting, filled with residents who genuinely care for one another. Moreover, the activities and outings are not just enjoyable; they are vibrant celebrations of life and connection

This is the place all assisted living should be based off of. Caring staff, spotlessly clean and…read moreresidents that are kept clean and tidy every day. They really truly care.

From the owner: The Vines is uniquely owned and operated by registered nurses. We are a Sheltered Care Home…read morelicensed by the State of Illinois dedicated to enhancing the lives of seniors in our community. Sheltered care is for seniors who do not require skilled nursing care, but do need assistance, and/or supervision in meeting their daily needs. We are committed to offer excellent, professional care in a safe, pleasant and social environment. Having compassion for each resident combined with our intimate setting, we strive to create a home like atmosphere. We treat each individual as if they were family, promoting personal friendships while maintaining a sense of independence, dignity, and respect. The Vines Senior Homes takes pride in the care for their residents providing them with a comfortable facility with a welcoming touch. We thrive on making a connection with our residents and their loved ones so that their experiences are gratifying and never overwhelming. Our staff knows each of our residents by name. They know them on a personal level not just by their room number. This is a huge benefit of being a smaller facility. We are the tiny home on the block busting at the seams with compassion...so much so that The Vines opened our beautiful new Assisted Living Wing.

I looked at a lot of places before choosing this Assisted Living for my biological father and his…read morewife. I have read so many terrible things about how the elderly are treated in these kinds of places and thus I was really worried, especially when I left them there and moved home to California. During the pandemic, and even up until today, Alexian Village has a very high level of staff turnover at all levels, which usually indicates a management issue. However, I don't know the real cause. But as my "parents" have now been there for months, I've noticed that most of the people who serve them seem to be decent people who really care about the elders in their facility. Especially Helen at the front desk, who is a remarkable, wonderful person they are so lucky to have! (Beware of the other front desk woman, though. She seems to hate everyone and everything!) I've also learned that the dire situations my parents report are often not so accurate when I actually investigate what's happening. I am learning to give Alexian Village much more of the benefit of a doubt in these situations. They are, after all, doing a job I was no longer capable of doing myself. The ideal of course in an AL is that your relative is supremely happy, relieved and delighted. That's not likely to happen, no matter how angelic your loved ones are or are not. (That's a new realization for me!) Moving into an AL means that the party is coming to an end, and that's got to be hard for any elder to accept. Now that I have less concern about mistreatment, lack of food, lack of services, mean staff, stolen items, stolen clothing, unavailable healthcare and all the other things mine have complained about, I see that a lot of the drama is really just their unhappiness to be in AL in the first place. I believe Alexian Village is doing the best they can under the difficult circumstances made more difficult by the pandemic. It's irrational to expect this to be easy on your elders or yourself. It just won't be. Breathe. PS - There's one very bad review here, with one star. It talks about how often they change her mom's diaper. I think that poster is messed up, because Alexian V. is an assisted living, not a nursing home. Only nursing homes provide that level of nursing care. She may have posted in the wrong place?

After spending many months researching Supportive Living facilities in the Suburban Chicago area…read morefor our Mom we came upon Alexian Village of Elk Grove. We needed to move her from a place that we weren't very pleased with. With that in mind, we knew what we were looking for. From the first meeting we were very pleased with the atmosphere, the courteous, understanding staff and the very efficiently run community. They were very caring, concerned and sympathetic to the needs of our Mom. We knew right then that this was the place for her. Everyone there made the transition a smooth, painless experience for both Mom and us. This can be such a stressful and emotional time. We want to personally thank Gus, Maria, Kelsey and Helen for being so kind, understanding and professional guiding us through the process. While Mom is still adjusting to her new environment, we are so very pleased with the level of care and understanding she is receiving from the staff. We couldn't be more pleased with seeing her adjusting well and getting acclimated. Visiting has now become a very pleasurable experience.

We were so impressed with the company's staff. From the pleasant, professional and responsive owner…read moreAngie, to the wonderful caregivers she provided for us. They were very kind, polite and thoughtful, careful and helpful. It was such a scary time for all of us, and they did a wonderful job as caregivers for our mother.

The caregivers were hit or miss, though to be fair, my aunt was a hard lady to please. Having any…read morestranger come into your home can be unsettling for many reasons. We eventually had to move my aunt into an assisted living facility. Afterward, we received several pieces of mail addressed to one of the caregivers at my aunt's home address. During the time care was being provided, my aunt also experienced credit card fraud. The bank would mail out a replacement card, but it was intercepted and used before it ever reached her. We were never able to identify who was responsible or how it was happening, so we ultimately took POA over all of her finances. It made me suspicious when mail started arriving in a caregiver's name at my aunt's address, even though that person was not a permanent resident of the household. It could have been a coincidence, and I realize something like this could happen with any caregiving company, but it was concerning.