My mom is kept safe here, but the staff lacks the details in really caring for her and their…read moreresidents. Lack of routine, there's only a patio that they rarely take the residents out to, not many windows, too small of a lounge area. Her room is often a mess so we wonder if the staff ever goes in there to check on things. It's all very basic care.

I was very pleased with the care my husband received in the Memory Care unit while I had surgery…read moreand time to recover. The entire staff was friendly and helpful not only to me but very patient and respectful to the residents. I highly recommend this facility!

Dealing with a loved one with dementia is something no one is prepared for. It's a steep learning…read morecurve and every day brings new challenges. But after several different facilities, we were lucky to land at Autumn Leaves. From the start, AL has been more interested in solutions rather than problems. Each new challenge in dealing with my mother's dementia is met by the staff in a caring and responsible fashion. We are very happy, and frankly blessed, to have found this facility. Pricing is competitive, but the staff attitude makes this a steal in terms of results. My mother is happy and is treated with the level of respect we'd expect to give her ourselves. Overall, we couldn't be happier with this facility. Highly recommended.

Autumn Leaves is outstanding. I cannot say enough good things about the staff and the home they…read moreprovide. Both my mother and father are residents at the South Barrington location. Mother has Parkinson's and father has Dementia. The staff are caring and tend to both mom and in their own unique way by providing very different levels of comfort to each. The staff is genuine and caring and truly provides a "home" to each resident. They engage the residents in daily organized events and reach out to everyone individually. Each resident has different needs and the staff not only recognizes this and comforts each in their own way but they also have fun doing it and this shows! Thank you everyone at Autumn Leaves for taking such great care of mom and dad!

Horrible. If you're looking here for your loved one, ask them how many Executive Directors they…read morehad. At least 10 since the place opened in 2022. Just this week, Jim, one of the Activity Directors, was fired suddenly, after three years of providing great service to the residents. Food is awful, and lacks choices or quality. Have a special diet? Too bad. Eat what they make-- and pay $400/month for it! Mom needs low sodium and asked for alternatives for breakfast. She was told that she should just eat the sausage. Ummm....no. She cannot. Please do not treat her like an incompetent child. She is fully aware of what she can and cannot eat! But the most egregious?? Try having no way for the EMT's to access an apartment after hours. My mom fell and hit her head. She couldn't open the door. They had to break the lock to get in! And five months later, the lock is still broken. Still not convinced to stay away? This week, they drove my mom to Sherman Hospital for an appointment she had there. The bus never returned. My mom called me, saying she'd been waiting over 2 hours. My mom, who is 87 years old, was told they were coming and they never came. I called to find out when she could expect the bus and was told, 'oh, I thought she was home'. They had *no idea* that my mom was left behind. I had to go and get her and bring her back. Needless to say, she is moving to Clarendale at the end of this month. Do yourselves a favor and stay away from this den of incompetence and disregard. oh, and the other review that mentions the wonderful Director, Brian? he lasted about 6 weeks.

1 review 7 minutes…read moreago NEW What a great experience ! It started as we were greeted when we walked in the door. Brian is very knowledgeable about The Oaks. He took us to the desired apts, allowing us to " get a feel" for the size and style, layout while also answering all questions , ( trust me there were a lot ). As we were looking at the different floor plans, he was also talking and showing us all of the amenities throughout the community. We ended up at the main restaurant, where he invited us to return and enjoy breakfast ,lunch, or dinner, , further getting a feel for what goes on, and resident interaction.After we completed the tour, we asked for a few minutes to sit and chat, but also observe how some of the other residents interact daily. We were very pleased, with the looks, the tour, and also with Brian's patient and knowledge, and the "No Pressure" attitude. My mom said she felt good about everything!! We agreed to return the next day with my son so he could see and get a feel for the community where she would be staying. He agreed, it was comfortable and the right place for grandma. After having a little discussion, we all agreed and signed the lease. What a wonderful experience for mom, as well as myself, and even my son.

The place was clean and the staff was nice. The rooms were clean and inviting. I recommend anyone…read morewho want their love one taken care of this would be the place.

Silverado St. Charles is top of the line when it comes to dementia care. Our family has…read moreexperienced four different communities so far and Silverado is a company that does not only design communities for those with memory care needs, but focuses on overall dementia care. There are over 400 types of dementia and Silverado trains their staff in a way to recognize and support these variances instead of training their team to ONLY manage the needs of those with Alzheimer's disease. This approach takes a lot of stress away from primary care givers and family members. Dementia often comes with personality changes and behavior changes that ultimately lead to family members seeking help. We witness the staff gently redirecting our loved one, treating her with dignity, recognizing and celebrating who she was before the disease and who she is now, stimulating her mentally, and generally providing compassionate and loving care. This has a lot to do with the current administration in place and how strong the Silverado St. Charles care team is. The facility is new, beautiful, all on one floor (makes us feel good in case of emergencies), and a calm and peaceful place. Leadership is responsive and communicative with families and they did a great job of explaining their positions and thought behind COVID19 changes to processes and procedures. We as family members felt part of the solution and part of defining what the new normal is for our loved one. My family and I highly recommend Silverado St. Charles if you are looking for a safe and caring community for your loved one where they are treated with respect and dignified.

If you are looking for assisted living for your loved one, I encourage you to talk with the staff…read moreat Eastgate Manor. They will give you your options and if their facility is right for you, they offer compassion and care beyond your expectations.

Throughout my parents' search for an affordable and appropriate facility for elder care, Eastgate…read morestands out as the best choice. The staff is warm and welcoming, Carrie S. is very caring and proactive with offering information and pacing it well with the inhouse tours. We were treated with utmost consideration and flexibility in the decision-making process for the best place for my parents in supportive living. We learned the most about this option in sessions with Carrie and Maureen and always walked away with updated info about Medicaid. the residents seem very happy, and approached us during our tours with smiles and positive recommendations about Eastgate. In all the places we visited, this experience by far is the best one.

My mother was here for three years, I have to say the loving and kind nurses, CNAs were right…read morethere letting me know whenever my mother needed something or the doctors would change Meds or for anything , They were on top of it. I highly praise Mark the nurse who cared for my mother , he just had a way with her that made me feel comfortable and my mother in a safe environment. My mother loved it there and what is not to love she was surrounded by people that really cared for what they did . the facility is very clean and the food was good to. Thank You White Oaks for taking such good care of my mother all the way through Hospice and all.

I wouldn't recommend anyone bringing their loved ones to this facility. My great grandma was saying…read morehere for two years & they decided she needed to go to a nursing home. Instead of informing my family, they waited until she went to the hospital for a broken rib & gave her room away. They also allowed her medicaid to laps so even if we wanted to bring her to a nursing home (which normally have a few months waiting list), there would be no way to cover the costs. My great grandma is 97 years old & they expected her to be able to make it out on the streets. Shame on you.

I love being a part of the Autumn Leaves team! Come in and check us out, we'd love to give you a…read moretour and let you see what we are all about!

From the owner: At Autumn Leaves of Carrollton Assisted Living Memory Care, our sole focus is helping those living…read morewith Alzheimer's and other forms of dementia thrive in an environment that is safe, comfortable, and feels just like home. Our biography-based care honors each resident's unique preferences including culture, hobbies, vocational history, and spiritual life, as well as focusing on their cognitive and physical health. Our memory care community is designed to meet their specific needs wherever they are on their dementia journey. When you choose Autumn Leaves, you become part of our family and our team will be there to support both your loved one and your family every step of the way.

I had the opportunity to perform again for a Father's Day Brunch for the residence. Terry Dyson…read morereally does a GREAT JOB and made the Fathers & their families feel SPECIAL. His organizational skills are amazing as everything always runs according to plans. I hope I get the opportunity to perform there again as it's a pleasure watching the residence enjoying the moment. Trav P - Saxophonist

Care quality was very good. They came around often to check if there was anything that my wife…read moreneeded.

When my mom was diagnosed with cognitive impairment, my family and I knew that my mom needed to…read moremove to assisted living. We visited a few senior living facilities but Westbrook stood out because it has an upbeat decor and vibe, and not a gloomy atmosphere like the other places we checked out. The Westbrook staff has helped tremendously with my mom's progression from assisted living to memory care. It has obviously been difficult to see my mom decline from Alzheimer's and aphasia but knowing that my mom is extremely well taken care of has given my family some peace. My mom is always dressed and clean. My mom is comfortable. Her room is always clean. There are daily activities in MC. It is not just leave the residents to watch tv all day. The amazing staff is always interacting with the residents. There are many staff members who have worked at Westbrook for years. I think that says a lot about how Westbrook is managed and the culture. Throughout this journey the staff has become like family to us. We trust their care with my mom. I highly recommend Westbrook and my family feels blessed for their care.

One thing I truly admire here is the beautiful sense of community, where assisted living and…read moreindependent living residents come together to share meals and activities, fostering a spirit of inclusivity found in few places. The staff radiates kindness and compassion, creating an environment where everyone feels valued. Current residents generously extend their time and support to newcomers, helping them navigate their new home. The atmosphere is warm and inviting, filled with residents who genuinely care for one another. Moreover, the activities and outings are not just enjoyable; they are vibrant celebrations of life and connection