Horrible. If you're looking here for your loved one, ask them how many Executive Directors they…read morehad. At least 10 since the place opened in 2022. Just this week, Jim, one of the Activity Directors, was fired suddenly, after three years of providing great service to the residents. Food is awful, and lacks choices or quality. Have a special diet? Too bad. Eat what they make-- and pay $400/month for it! Mom needs low sodium and asked for alternatives for breakfast. She was told that she should just eat the sausage. Ummm....no. She cannot. Please do not treat her like an incompetent child. She is fully aware of what she can and cannot eat! But the most egregious?? Try having no way for the EMT's to access an apartment after hours. My mom fell and hit her head. She couldn't open the door. They had to break the lock to get in! And five months later, the lock is still broken. Still not convinced to stay away? This week, they drove my mom to Sherman Hospital for an appointment she had there. The bus never returned. My mom called me, saying she'd been waiting over 2 hours. My mom, who is 87 years old, was told they were coming and they never came. I called to find out when she could expect the bus and was told, 'oh, I thought she was home'. They had *no idea* that my mom was left behind. I had to go and get her and bring her back. Needless to say, she is moving to Clarendale at the end of this month. Do yourselves a favor and stay away from this den of incompetence and disregard. oh, and the other review that mentions the wonderful Director, Brian? he lasted about 6 weeks.

1 review 7 minutes…read moreago NEW What a great experience ! It started as we were greeted when we walked in the door. Brian is very knowledgeable about The Oaks. He took us to the desired apts, allowing us to " get a feel" for the size and style, layout while also answering all questions , ( trust me there were a lot ). As we were looking at the different floor plans, he was also talking and showing us all of the amenities throughout the community. We ended up at the main restaurant, where he invited us to return and enjoy breakfast ,lunch, or dinner, , further getting a feel for what goes on, and resident interaction.After we completed the tour, we asked for a few minutes to sit and chat, but also observe how some of the other residents interact daily. We were very pleased, with the looks, the tour, and also with Brian's patient and knowledge, and the "No Pressure" attitude. My mom said she felt good about everything!! We agreed to return the next day with my son so he could see and get a feel for the community where she would be staying. He agreed, it was comfortable and the right place for grandma. After having a little discussion, we all agreed and signed the lease. What a wonderful experience for mom, as well as myself, and even my son.

If you are looking for assisted living for your loved one, I encourage you to talk with the staff…read moreat Eastgate Manor. They will give you your options and if their facility is right for you, they offer compassion and care beyond your expectations.

Throughout my parents' search for an affordable and appropriate facility for elder care, Eastgate…read morestands out as the best choice. The staff is warm and welcoming, Carrie S. is very caring and proactive with offering information and pacing it well with the inhouse tours. We were treated with utmost consideration and flexibility in the decision-making process for the best place for my parents in supportive living. We learned the most about this option in sessions with Carrie and Maureen and always walked away with updated info about Medicaid. the residents seem very happy, and approached us during our tours with smiles and positive recommendations about Eastgate. In all the places we visited, this experience by far is the best one.

It is my life's greatest regret that I chose this place as my mothers' final residence. They lure…read moreyou in with empty promises, it all sounds lovely until your loved one is in residence, then it's a very different story. GET EVERYTHING IN WRITING!! But also, good luck with that, as the communication once all the forms are signed and the automatic payment is set up is an absolute joke. I have pages of emails that went unanswered (I live out of state). My sister called with questions and left multiple voicemails over 12 months, not one call was returned. Not one! It wasn't until I copied every name I could find that I finally received a response to questions like How do I get my mom on the schedule to see the onsite doctor? Who can I talk to about her prescriptions? Her refrigerator is still not working... 3 months later. Etc. In hindsight, I am convinced the reason they never responded to my emails is, so I did not have their response in writing. When I asked very important questions in writing, then escalated my email after weeks of no response, I would get a phone call saying I should come in to discuss it. Never a written response. This happened multiple times. My final two emails asking how to close out my mom's accounts, after months of no communication, also went unanswered. I had to call corporate to get a response. Julie is the most unprofessional person I have ever had the misfortune to interact with. There were 3 different Health & Wellness Directors in the 12 months that my mother lived there. That alone speaks volumes. Read the reviews on Indeed! I wish I had. For the most part, the medical staff was good. There were a few that were rude and borderline negligent toward my mom, and there were a few that were absolute gold and genuinely caring, but that just goes with the territory. My issue is when I tried to address some of my mom's complaints or concerns, I was met with "I'm sure that's not what happened". Or "She must have misunderstood" or nonsense like that. I witnessed one event, and it wasn't until I said Are you accusing her of lying? that she backed off the narrative that there's no way anything my mother was saying happened. Beware! They will not believe your loved one. They will deny everything instead of simply addressing the issue. They'll tell you their average response time is 6 mins from when the resident hits the button to call for help, that is not the reality at all. I witnessed multiple times where it was over 15 mins if not longer. Most times it was around 10-15 mins but there were far too many times when it wasn't. There were 2 instances at night when there was no response at all until the next day. The bigger issue for me was when I tried to speak to Julie about my mom's concerns about the long wait times or lack of response entirely, her response was to tell me that my mom was the 2nd highest quantity of requests for help. And? She's there because she needs help, and their response to not keeping up their end of the very expensive bargain is to say it's my mom's fault because she asks too many times??? Absolutely unacceptable. They'll tell you housekeeping is included - not true. I had to clean every time I went to see her. The hospice nurse even cleaned while she was there. When we moved my mom's furniture, the extent to which they did not clean was gut wrenching. They did keep to the laundry schedule for the most part, but they left us with a full hamper of dirty laundry when she passed. Over a weeks' worth. They didn't even have the decency to spare us that even though she was still under their care and we continued to pay for weeks after her death. They didn't call to offer condolences, but you better believe they called to find out when the apartment would be vacant. They did not return my calls when I asked when to expect the refund due to us 4 months after she passed. I could go on and on but just writing this breaks my heart. Don't make the same mistake I did. A mistake that will haunt me for the rest of my life.

Great place my mom worked their an all the residends are nice very clean i loved bickfordread more

After having difficulties dealing with a certain doctor Crystal pines went to bat for me and…read morecompletely had my back and got things handled for me. I've been here for a year now and I can't say enough good about these people. And unlike what another reviewer said, I don't have money. They do the job and do it well! Thank you CP for all you do!

I am a volunteer who has been visiting several residents of Crystal Pines for years. I visit 1-2…read moretimes each week, and over the years, I have noticed how dedicated and caring the staff is of each and every resident. I have noticed the aides and nurses having a good rapport with their patients. I have noticed that all the rooms I visit are clean. I love how the bird feeders outside some of the residents' windows are filled with feed to the delight of the watching residents (as well as the birds!) There are all kinds of activities, parties, and games and outside entertainment planned for the residents--something for everyone. The staff makes sure every resident who wants to participate is included. The Crystal Pines staff, from this volunteer's eyes, is a caring, incredibly dedicated group of people. Their hearts are in their jobs and their love for the residents, who they see as family, is crystal clear.

My grandma (and my 4 year old son's GREAT grandma!) lives here. She is 104 years old and lived on…read moreher own (after out-living 2 husbands whom she adored) until about 99. She was fiercely reluctant to leave her solitude and "stuff"...but I feel she is in a good place, with good people and surrounded by other seniors - some of whom she relates to, others maybe not so much (she is a tough cookie). Being a retired teacher and very involved in politics, environment, juvenile rehabilitation (amongst many other things that make me feel slightly unworthy...LOL as she is one to look up to!) it was hard for her to accept the reality of her life. I live in SF, CA. I grew up until age 7 in Michigan, spending summers in Ohio with my mom and grandma, sometimes my older brother too. My grandma taught me many things. I lived in the moment with her, picking berries as we floated down the river by her home on a canoe, to later make pie. We played piano, did ballet, wrote letters, cooked many meals, told endless stories. She taught me how to sew, how to make an entire outfit. I could go on and on about this amazing lady but this review is about Sunrise, right? Well, I have been here once. I plan to go back in the next few months. The 1st time I went, my son was 2 - now he is 4. The place is clean, well staffed and has upbeat lively old time music playing in the background (think "somewhere over the rainbow!"). I was worried about seeing my dear grandma in a "home." She took care of her parents, avoiding nursing homes for as long as possible. She took care of her ailing husbands in the same regard. So, to have to see her in a place that she worked to avoid putting those she loved....was hard. Sunrise helped alleviate this anguish with me. The people were warm, engaging and helpful. While I was there, I did not see too much interaction with my grandma. This worried me. It made me wonder how she was treated while I was not there. They would abruptly enter her room, do what they needed to do and then leave. I removed a star because I would have liked to see more warmth and engagement. I will be back soon and will observe any updates and report. But I can say, if you are considering an assisted living situation for someone you love - this is a place to consider. They do a good job here.

Mom was here for a year and I would rate it the only place to have your family staying. I would…read moresay that the care givers are the BEST anywhere..

Beautiful retirement community! It looks & feels like a beautiful cruise ship…read more They have done a great job with quarantine during the virus to keep everyone safe. Meals are not always healthy choices but there's always a salad available. (Need less fried & buttered choices)

From the owner: We've thought of everything. The value and luxury built into our long list of amenities are what…read moresets us apart. Our month-to-month rent includes no hidden fees. With everything taken care of by our professional staff, you'll have the time and freedom to enjoy all the amenities and services we have to offer!

Went for a tour of the Fountains today. I was very impressed. Lovely facility. The studio…read moreapartments are rather small but I really don't plan on being in the room that often - there are just so many activities. I didn't eat while we were there but the aroma coming from the kitchen and dining room was fantastic. I can decorate my room any way I'd like also the space outside my room, in the hallway. I'm looking forward to moving in.

They are AMAZING!!! Have only worked two shifts with them and have completely fallen in LOVE with…read morethe care and dedication the NURSING STAFF AND CNA'S carry!!! I highly recommend families and friends to look into long term care for a loved one here!!! Short term as well, matter fact any care. They are PHENOMENAL!!!!

My mom spent time at Highland Oaks prior to her passing, and I cannot say enough good things about…read morethe facility and staff. I spent many hours keeping Mom company in her room, and every single interaction I overheard between staff and residents was kind, gentle and respectful. Every staff member is helpful, regardless of whether the current need is in their job description. All laundry is done daily, and the facility is always sparkly clean. The compassion we experienced was infinitely superior to nearly every setting we've encountered in life; I felt so cared for even in our initial admission meeting. So very thankful God brought my mom to Highland Oaks.

I can't say enough good things about this nursing home. My father was a resident there for 6 1/2…read moreyears and throughout the time they took SUCH great care of him. We had taken him to a couple of other nursing homes and the atmosphere/care given to him just weren't cutting it. My father passed away last week and up until the very end they made sure everything was as it should be for him as well as those of us visiting. The staff there truly cares about their residents and my family is so grateful for the compassion and caring they showed to my father.

I am very happy we selected 3 Oaks for my 90 year old Mom. She made a hard move directly from her…read morerehab facility in Florida to 3 Oaks. They have been so helpful, extremely flexible and supportive in this transition. As an excellent cook who remained independent until 3 months ago, I was concerned about her acceptance. She is very complimentary about the food. She loves her care givers. The administration has responded immediately to any questions or concerns we have voiced. Medical situations are addressed immediately. The grounds are very attractive and accessible to residents and visitors alike. The facility itself is well decorated and appointed. The reason I only gave a 4 star rating is that she has only been there for a little over 2 months. Overall, I am grateful that we chose 3 Oaks.

I cannot adequately express how deeply disappointed I am in the way this "business" has treated my…read more100-year-old grandmother. She has been a resident for more than seven years, having originally moved into the community with my grandfather who passed away a few years ago. Throughout that time, they have faithfully paid every bill and fulfilled every financial obligation. Yet, over the past three years, in addition to the customary annual increases, her fees have been raised dramatically, often with the bare minimum notice and seemingly without any meaningful consideration for the people expected to absorb these increases. What is particularly troubling is the complete disregard for correspondence questioning these decisions. Rather than engaging in a thoughtful conversation with the families who have entrusted them with the care of their loved ones, management simply implements the increases and moves forward as though the concerns raised are irrelevant. These increases are presented without any meaningful explanation tying them to inflation, actual operating expenses, or improvements in care. Instead, they appear to reflect little more than what management believes it can charge an elderly population with limited alternatives and time. All of this is done while the organization continues to promote its commitment to compassion, dignity, and respect. Perhaps most disappointing is the impersonal nature of the responses we do receive. They read like generic, AI-generated statements, devoid of genuine empathy or any indication that an actual person has considered the circumstances. At times, I genuinely wonder whether we are corresponding with human beings or robots. My grandmother is not an account number, a revenue opportunity, or simply another resident on a spreadsheet. She is a 100-year-old woman who has spent seven years making this community her home. At this stage of her life, she deserves stability, dignity, consideration, and a measure of loyalty from an organization to which she has given so much. Compassion is not something you demonstrate through marketing materials or carefully worded responses. It is demonstrated through the way you treat people, particularly those who are most vulnerable. Unfortunately, our family's experience has revealed a profound disconnect between the compassion this organization advertises and the compassion it actually practices. Consider our experience before making it your own.

My Father has lived at Revere Court for 6 years and I can't say enough good things about that…read moredecision. The staff is amazing and attentive. The programs they offer to our loved ones are exciting and enriching on a daily basis. Placing my Father in a memory care home was the most stressful and difficult decisions I've ever had to make but I'm so thankful I chose Revere Court. They put all my worries at ease and have handled the pandemic gracefully and carefully to keep our family members safe and loved.

My father has been at Revere Court for almost five years. We originally moved both my mother and…read morefather there together because my mother had Alzheimer's. They had a wonderful room together and were very happy. My dear mother passed about two years ago. My father wanted to stay in the room they shared her last few years and Revere Court told us that room would always be my father's room. The staff treats my father like family. They are kind, thoughtful and always treat him with respect no matter what. My family has been extremely happy with everyone there. Pam is exceptional. She is always there to answer any questions we have. I want to mention Jim the night nurse also. He has been always there for us when ever we needed to have dad checked on late at night or just a evening chat with dad. Thank you to all the staff there. We appreciate all of you.